Menu
For Business Write a review File a complaint
Petco

Petco review: Vital care

P
Author of the review
1:03 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

When I purchased the vital care membership, no one told me that the "auto renew" button was only for a yearly renew of a membership. I think I am not the only one that thought that. I turned it off until I was waiting to cancel it because I gave up my pet to a new family in April. The fact that I was still getting charged every month was a disappointment. There was no option on my account where I can turn this off or stop it. I brought it up to customer service and nothing was done. As a customer, being limited to how you can control your own account is a disappointment. The lack of information about a product is worse and I feel like I was being robbed. Paying something I have no control over because they want to keep taking my money out of my account. If I don't pay every month, what happens? it would cancel right? If I don't renew it automatically every year, it would cancel right? Either way I lose my money. As much as I want my money back, it wont happen because this company is a money hungry company!

Desired outcome: Fix your policies, be more informational on your products and give customers more access to their accounts and give back my money that you took from me.

0 comments
Add a comment

More Petco reviews & complaints

Petco - My puppy got 1/3 her nipple cut off during a standard groom 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Petco - Petco product 18
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Petco - P.A. L.S. Is a scam 9
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Petco - store 1520 13
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Petco - carelessness 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Petco - Fraud and cheating 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
  1. Petco Contacts

  2. Petco phone numbers
    +1 (877) 738-6742
    +1 (877) 738-6742
    Click up if you have successfully reached Petco by calling +1 (877) 738-6742 phone number 0 0 users reported that they have successfully reached Petco by calling +1 (877) 738-6742 phone number Click down if you have unsuccessfully reached Petco by calling +1 (877) 738-6742 phone number 0 0 users reported that they have UNsuccessfully reached Petco by calling +1 (877) 738-6742 phone number
    +1 (858) 740-0832
    +1 (858) 740-0832
    Click up if you have successfully reached Petco by calling +1 (858) 740-0832 phone number 0 0 users reported that they have successfully reached Petco by calling +1 (858) 740-0832 phone number Click down if you have unsuccessfully reached Petco by calling +1 (858) 740-0832 phone number 0 0 users reported that they have UNsuccessfully reached Petco by calling +1 (858) 740-0832 phone number
    Relief Manager
    +1 (858) 437-7352
    +1 (858) 437-7352
    Click up if you have successfully reached Petco by calling +1 (858) 437-7352 phone number 0 0 users reported that they have successfully reached Petco by calling +1 (858) 437-7352 phone number Click down if you have unsuccessfully reached Petco by calling +1 (858) 437-7352 phone number 0 0 users reported that they have UNsuccessfully reached Petco by calling +1 (858) 437-7352 phone number
    Program Manager
    +1 (619) 380-4547
    +1 (619) 380-4547
    Click up if you have successfully reached Petco by calling +1 (619) 380-4547 phone number 0 0 users reported that they have successfully reached Petco by calling +1 (619) 380-4547 phone number Click down if you have unsuccessfully reached Petco by calling +1 (619) 380-4547 phone number 0 0 users reported that they have UNsuccessfully reached Petco by calling +1 (619) 380-4547 phone number
    Specialist
    +1 (858) 877-0431
    +1 (858) 877-0431
    Click up if you have successfully reached Petco by calling +1 (858) 877-0431 phone number 0 0 users reported that they have successfully reached Petco by calling +1 (858) 877-0431 phone number Click down if you have unsuccessfully reached Petco by calling +1 (858) 877-0431 phone number 0 0 users reported that they have UNsuccessfully reached Petco by calling +1 (858) 877-0431 phone number
    Director Of Marketing And Development
    +1 (626) 287-2679
    +1 (626) 287-2679
    Click up if you have successfully reached Petco by calling +1 (626) 287-2679 phone number 0 0 users reported that they have successfully reached Petco by calling +1 (626) 287-2679 phone number Click down if you have unsuccessfully reached Petco by calling +1 (626) 287-2679 phone number 0 0 users reported that they have UNsuccessfully reached Petco by calling +1 (626) 287-2679 phone number
    Administrative Assistant
    More phone numbers
  3. Petco emails
  4. Petco address
    Petco, 10850 Via Frontera, San Diego, California, 92127, United States
  5. Petco social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 28, 2024
Petco Category
Petco is ranked 3 among 47 companies in the Pet Stores category