PetSmart
Reviews and Complaints

Hi. I was shopping in a vancouver island store, and noticed the small pets have metal wheels in their cages... As a corporate company who claims to "care about their pets" why in the world would hamsters have metal wheels in their cages. As we all *should* know, metal wheels are very dangerous as their limbs could be caught in the wheels and broken... It upsets me to see this because I learned the hard way and it happened to my poor hamster. Idid notice though that you only sell plastic wheels, so why would metal wheels be supplied in their cages? Isn't that habitat supposed to show a proper set up of how their cage should be? I am absolutely outraged by this and will discontinue my shopping at petsmarts until this is taken in to consideration. It is animal cruelty and I don't even want to imagine what goes on behind closed doors. Absolutely disgusting.

Ok everyone we have some exciting news legislaiton is going to present this bill and if we are going to make any kind of impactwe are going to need all the support on this issue we can get! this petition has been and will be given as to show just how much this change is wanted and needed! so many have suffered we have to ontinue to take this stand so that no more will suffer! please help us and sign and share so that their voices are heard! thank you!
note: we are not asking for donations so if anyone says other wise it is not for this cause!

Https://www.thepetitionsite.com/473/825/909/justice-for-gunner-and-other-fur-babies/

I very recently tried to adopt a cat from Petsmart in Sudbury, ON. I waited patiently for nearly two days to get a response from the adoption center regarding this particular cat who needed a good home. I've had two cats for nearly 12 years who are loved dearly and very happy. I was finally called this evening in regards to the adoption and was unfortunately informed that I would not be able to adopt this cat, for the foster mom who has 13 cats in one home thinks I would not provide a good environment for this cat. I was informed that the diet in which my cats are currently on was not good enough for this cat as I feed my cats Whiskas (which is sold in this store, and so I am confused as to why Petsmart is selling products they do not recommend). I've also mentioned that I would be happy to provide whichever diet was necessary for this cat no matter the cost as I was very committed to giving this cat a caring owner and happy environment. I was also told that the recent foster mother decided that as I have an apartment, my living circumstances are not good enough for the cat, despite the fact that this owner has 13 cats living in one same home. Needless to say, I'm very disappointed that I was thought to be not suited as a good owner for this cat to whom I can provide a good home, as there is a large chance that the cat could end up being abandoned or mistreated by it's future owner. I would greatly appreciate being contacted in regards to this matter.

I shopped at the Moorestown NJ PetSmart for my dogs food for a long time. Recently, i'd say 5 to 6 months now I noticed a huge difference in the store and its worse than ever. There used to be alot more employees that cared. There were managers that listened and cared. I go in there now and the stores dark, no employees around, no customers shopping. They must of gotten new management and gotten rid of all of the managers that cared about my pet. The managers that they have in there now, dont care, rude and they dont know anything. I miss the old workers and managers there. Corporate must want that store to fail or fold. I plan on going to PetCo in Cherry Hill.
Shame that has happened to a nice store and former employees. The new management sucks.

Yesterday 2/11/18 I went to my local Petsmart to buy myself a mystery snail. When I made my decision on which one I wanted I asked the team member Alex that was working in fish at the time to help me get the snail. When I showed him which one I wanted he stuck his hand in the tank grabbed the snail and tossed it into the plastic container and put it in a bag. I brought the snail home and all day it never came out of it's shell and the next morning it was dead. I am very mad of how my snail was treated and was most likely killed right in front of my eyes.

February 11/2018 Complaint

My name is Gordon and I am writing in regards to my visit at 5pm today to the Petsmart located on 2860 Bentall Street, Vancouver BC Canada V5M 4H4. I asked the young service rep girl in the fish area (I did not get her name) for the expired large sized earth worms that were contained in the blue tubs. As I was asking the service rep the security guard interrupted me and said in a playful manner - oh, I can help you! That confused me as the service rep in the blue uniform and the security guard in black was standing in front of me offering help in a playful non professional way. Anyways, previous times in the past, other service reps had told me about the expired tubs of large earthworms and that they were marked down 50% and so I always asked for those ones. The service rep today was not understanding what I was asking for but I had told her to that I forget what they are called but other reps in the past would go to the back of the store to get them. After showing me a few incorrect tubs, she had began showing a bad attitude because she had to go find the right product. She finally showed me the correct product and I asked are these the marked down/expired ones? She was not sure and went back to locate the correct tub. She had come back with 2 different smaller tubs and told me these ones are past dated with a December 2017 date marked on the tub. She then began to mark down on the tub with a red marker but I had stopped her to show me the product inside the tub. With an attitude she opened a tub and showed me the worms by holding one up towards my face and in my personal space. Although it agitated me I did not react to that. They were also the wrong ones. She grabbed tubs of much smaller worms which I was not looking for. She went back and grabbed me the right tub and then told me these were dated February 9/18. This time around, with a VERY bad attitude said in a very condescending voice these are called nightcrawlers and you need to remember the name. She made an effort to belittle me with her statement. At this point, I became upset with her poor execution of words and said Ok right, and now you are telling me how to do YOUR job? She gave me the excuse of saying I've only been working here for 2 months. I said afterwords, anyways these are dated Feb9/18, today is Feb11/18 so I assume these are the expired ones. Once again she is not sure and said you can talk to my manager. I said ok and she walked away to get him.

She explains to him what I was looking for while I was finishing my conversation on my cell phone and right after he looks at me with a disapproving gesture in his face and shaking his head, Im not just going to give you 50% off just because you said so. Not only did he not understand the situation he made me feel like I'm at fault in this situation. At no point in my conversation with her did I ask her to mark down the price. I asked specifically for the already 50% marked off & expired product that they sell. I felt that she had twisted the situation in her favour and made me look like I'm trying to pull a fast one to get a deal. I got upset and said what are you talking about? I asked him what is with this poor costumer service? Ive been shopping at this store for many years and why am I getting interrogated by you? Instead of trying to hear me out he puts his right hand up and blocks my face while I'm speaking. The security guard was present while we were speaking and orders the guard to kick me out of the store and says I'm no longer allowed back ever again. I walked with the guard outside and the manager decides follow and belittle me by laughing and saying out loud ha ha you're mad over worms ha ha. I exchanged cursive words with him right after for mocking me and he steps up to my face, in my personal space as a matter of fact. He points his finger at me and said you think I'm scared of you? HAHA I'm not scared of you, come on buddy. The manager tried to pick a fist fight with me as he puffs up his chest and stands in my personal space. I cursed him back and told him he is the worst manager ever. He continues to insult me as I walk away.

I get back into my car and drove by the front of the store. I stop at the storefront and waved the guard over. I explained to the guard that despite what had just happened that I have no animosity towards the guard and the store as I always shop here. I told him that the manager has no idea what he is doing nor did he even understand the situation. The guard understood the situation and even apologized because he felt at the beginning of my visit the service rep girl and himself were just being playful and was not trying to be out of line earlier. The manager seemed like he was having a bad day already and decided to take it out on me. The manager decides to stand watch by the door and then pulls out his phone and takes a picture of me.

With the security guard as witness, at no point in time did I put my hands up in aggression nor insinuate any type of violence. The managers name is Rob and his actions as an employee need to be addressed indefinitely. I write this letter in confidence that Petsmart will secure my personal information as per privacy regulations.

I can be reached at [protected]@gmail.com

Went for job at petsmart as groomer. Petsmart all they care about is videos I never finish watching. There video its about forklift what do I care about forklift. Were the fork should be when there no load on it. Or how check battery on forklift. Then they ask about pet hotel what do I care. I am a dog groomer. I care about pet in the grooming salon. You need pass all test 100 % on test even for forklift to be dog groomer. Now I can see why dog dying in cage. Or miss treadted. Petsmart need a test just for dog grooming. Not for run forklift. I have no idea and dont care to. Ps the manger pull me for the video do test. So did learn anything no because scott took me off of video.

I placed an order in November 2017, got an email that due to unavailability my order got cancelled. Almost 2 months later, got another email that reads "Thank you for your order" and I see my card charged for that. A week later one more email came in that reads "Thank you for Picking up". I never placed an order nor picked up and went to the store to Inquire what's happening and explained the situation.
The store manager was extremely rude and harsh literally throwing the torn bag with the products in it on the counter saying "Wait till I get the remaining items and I won't take it back if in case you want to return". I asked her who picked up my order I have paid for, she said "I picked up those orders since you didn't show up in a very rude manner". Her behavior was very rude and the way she looked at me was very disappointing.
It's the second bad experience to me with PetSmart in Orange, CT where the first time they sold 1month expired dog wet food cans.
Date of incident 02/04/18.

I brought my dog into Petsmart on 2/1 for a bath and nail trimming. She came in happy as can be as usual. Coming home she wasn't herself, I thought maybe she was just exhausted from a long day. The next morning she was having trouble walking, couldn't jump off the couch. We initially thought maybe she hurt her paw or her nail was cut too short. Later in the evening she was completely lethargic and hardly moving that we rushed her to the 24/7 animal hospital. She is now non weight bearing and on pain meds due to an injury to her back and legs. I am honestly devastated over this incident. I don't understand how this could have happened. You would think that the staff would take care and treat your dog how they would want their dog or a member of their own family to be treated. Petsmart is a well known company and I am appalled at the fact that they would employ people who have no compassion.

I contacted customer service online in regards to a 5 gallon tank I bought in store and was charged 59.99 instead of 19.99. I explained that there is not a store near me what so ever. We were in Asheville for an appt. I was told the only way to get any help with this is to contact the store. I can not go back to the store and there isn't one near me what so ever. You mean to tell me there isn't any way cooperate or someone can make this right?

I cannot believe a young child has been tasked with running an entire grooming salon.. this seems to be the norm at this petsmart in Medina ohio... the managers seem to cater to their customers.. but unprofessionally are gossiping about other employees, criticizing employees un front of customers.. its extremely uncomfortable.. I will be taking my business to a different petstore.. or see if there is a different location... I do not need to be a pa r y to employee relations when I am there to purchase dog food! Poor staff!

I went to PetSmart in Brookfield Wi to get some dog shampoo when I came across a harness for my dog the original price was 27 sale price was 6.97 so I got one went up to the register and it rung up for 16.97 so I told the girl it have a price for 6.97 sovthe girl call her team leader who went to check the price radio the girl and said it's not 6.97 it's 16.97 I said you have 10 of the same harness in the 6.97 price rack... then the cashier said what you want me to do I said I want it for the listed price so the cashier radio the manger again and the manager said it's going to be a minute I'm with someone else I said I will wait so the manager came and said I can't sell you that for that price I told her you have a rack of the same harness for that price she replied and said Customer place them there. Really lady! She had a nasty attitude and very rude maybe because I was black... I am very upset will not shop at that store again

I took my dog ​​for a grooming and they told me it was $ 48. ok no problem. After two hours they call me to pick up the my dog and to let me know that it was more money because they did an extra job, so increase the total to $ 62, I did not ask for anything extra or give permission to do anything extra, why they didn't call me before to ask IF I AGREE? What about if I didn't have the extra money to pay? I wore a hairy bishon frease and they gave me a bald dog, totally hairless! very annoying I had to pay for what I did not ask them to do, I'm so mad, I never bring my dog to that place again

This store is an absolutely pathetic excuse for a business and has a terrible track record built within the past couple weeks. Multiple dogs died due to obvious foul play, dogs go to petsmart to get groomed, not murdered, it has been reported that one dog, named ranger, was being groomed in the petsmart in Flemingtion, New Jersey, when the owner was contacted and told that his dog tried to bite a petsmart employee and that he needed to come get his dog. The man did so, then took his dog to the vet right after. The dog was reported to be in extreme pain and was trying to keep weight off of his back legs... This is the most obvious case of foul play in the workplace that i've seen in years. This dog, alongside others, died a couple weeks after the grooming incident. This isn't a coincidence. Please if anyone sees this, try to spread the word, petsmart is a terrible company and they support animal abuse and violence.

http://www.nydailynews.com/news/national/dogs-die-groomings-new-jersey-petsmart-article-1.3746866

all proof and evidence can be read here and multiple other places online. See for yourself. Don't let your pets be taken to a petsmart grooming service...

A recent article is out of a woman's dog dying within 45 minutes of being dropped off at the petsmart in flemington, nj for grooming. The woman got a phone call saying there was a medical emergency and her dog was at the vet. When she got to the vet, they informed her the dog was already dead when he was brought in.
Another woman's dog died 2 days after taking her dog to the same place and states her dog was lethargic when she picked him up. No one has answers for these people. I think it is beyond ironic that 2 incidences have occurred within 1 week from each other at the same petsmart in flemington, nj and no one at petsmart is willing to give answers or provide some sort of justice. These animals mean the world to us, please do something to protect our pets and help these families!
http://people.com/pets/two-dogs-die-after-petsmart-grooming/

been a petsmart customer for almost 20 years and have had the minimum of customer service and problematic dealings with your organization while meeting the needs of my animals over the years.

Although the company Banfield shares your building premises, I now understand why they consistently make it clear they are in no way associated with your business or questionable business practices.

for example, My latest business transaction consisted of me buying a 50 pack of puppy pads-as always, the clerk had to send someone back to where the pads were to tell me the reduced price was "if I bought a pack bigger than 25?

I paid the extra $3 rather than go a round with a typical clerk at petsmart employee at your Lacey, Washington branch. I put my cat in a cart and took the cart to the inside of the store where the carts are stored. since my carrier was covering what I had purchased earlier in the store, I forgot to grab them.

I called the next day [protected]) and asked about the pads. I was told they didn't have my pads and probably put them back on the shelf since they were still inside the store. I asked if I could come in and pick the pads up. I was met with such offensive tone and language, I asked to speak with the manager. I was very shocked and disappointed when the young man said he was the manager. He indicted he wasn't going to"give me any free product."
I told the manager again I already paid for the pads and would bring my receipt back to validate my claim... the manager went on to explain it was my fault for leaving them in the store and continued to not make sense in his verbal abuse.

Obviously, I will never shop at petsmart again and will be sure to discourage all my pet owner friends to avoid your blatant lack of concern for your customers and their pets. Just thought the management team would want to know why they are losing a lot of business...

Thank you for allowing me to submit this formal complaint to your company-good luck to you petsmart.

Mark Malone
[protected]

placed an order this morning for an in store pick up in Hickory, nc. When the order completed it said that I should pick up my order in Tucker, GA. I immediately called the customer service # found online. The first time I called, the lady told me that she couldn't help me, to hand up and call back the same number again. I did... this time the lady that I spoke with said that I would have to call the store in Tucker, Ga. I looked up the number and called the store. The lady at the store was very nice and said she would try to help but wasn't sure what to do. She said she was going to talk to the manager and call me back.in the meantime, I ordered the item again and made sure it was for the correct store in Hickory, Nc. A few minutes later, the lady from the Georgia store called me back and said that she spoke to the manager and was going to cancel the order. This afternoon I checked my bank account and had still been charged twice for the order, not pending, but two processed orders. I called customer service again. This time I explained the situation to the man and he was trying to help. He placed me on hold and called the Georgia store. He came back and told me that they said the order had been picked up. He placed me on hold again to speak with the GM. When he came back he told me that indeed someone had picked up the order and it was now an LP issue. They are going to have to open an investigation before I can get my money back. I don't understand why I am having to wait for a refund when it was their mistake. The first transaction is order #[protected], this is the one that should have been cancelled. The completed order was order # [protected].

I have been taking my dog to the grooming center here (Richmond, TX - Bella Terra) for 3 years and have never had a problem. On 12/2 I brought my dog in at 7am to be groomed. I NEVER received a phone call that he was done, much less a call that he was "hard to handle.' When I came to pick him up (assuming he was done), I saw there was a"hard to handle" dog fee. When I questioned it, they told me how my dog tried to bite them when he was getting groomed. I had no issue paying that IF someone had called me, explained to me, etc. When I asked to speak to a manager it took (literally) 20 mins for one to be found, located, etc. to come and speak to me. When I told him what happened he rudely grabbed my sheet from me and took off the charge. No apologies, no sorry, no explanation, etc. I am unsure of his name but he is larger with curly longer hair. I went to pay and went home. When I got home, I noticed my dog was acting sad and licking himself. When I turned him over I noticed he was razor burned and cut all on his underside and belly. I have NEVER had these issues before. No wonder he was upset with the groomer. This was a handler error, not a dog error and something needs to be done. The manager was rude, the staff wasn't helpful, and my dog was hurt.

I would like for someone to call me back and for my money to be returned. No one nor pet should be put through this.

I live in Cabo Rojo, Puerto Rico and shop St the Mayaguez store #2354. I, and nearly a dozen customers who I encounter in my half hour in the store yesterday, are extremely upset that the store did not have any Friskies nor Great Choice (your own brand) of wet cat food on the shelves. Not one can. When I spoke to the stores Manager about this he said most if not all the stores in the area are experiencing delays in shipments from San Juan. He explained to me that San Juan, Puerto Rico, is prioritizing shipments donated for Hurricane Maria victim's over all other shipments. This store us greatly understocked in all areas as well. I had to wait 3 weeks before I was able to buy cat litter from this store. This same Store Manager (who I cannot say enough good things about) also advised me he did not know when his next delivery would be. I need someone in your offices to address this critical issue. I don't think I need to mention that all of the missed sales this incurs as I am forced to shop somewhere else. I will be ordering from Amazon and other local stores. I am extremely upset about this and on behalf of concerned pet owners and lovers I expect this to be dealt with as soon as possible. Thank you for your immediate attention. Any feedback would be welcomed.
Sincerely.
Debra Tewes
Email:. [protected]@gmail.com

At a pet store, you know that the animals are not being treated amazingly but PetSmart is horrendous. Several of the Guinea Pigs had eye problems and were lethargic, the chameleon had a dry cage when the humidity should always be pretty high and the cats were fighting, even drawing blood. If you don't want to support animal abuse never shop at petsmart! There are rescues and breeders for Guinea Pigs, mice and rats in almost every state and you can order animals that have been well cared for at underground reptiles.com or backwaterreptiles.com