Menu
For Business Write a review File a complaint
PetSmart Customer Service Phone, Email, Contacts

PetSmart
Reviews and Complaints

www.petsmart.com

Learn how the rating is calculated

4.3 20 Reviews 641 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

PetSmart Complaints 641

ComplaintsBoard
D
12:00 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Never take your pet at Petsmart grooming. I took my cat there for a full grooming services and they didn't wash it. They brush it a little and cut his claws and charge me full price. I call the manager and and they said that there are sorry that i was not satisfied with their services... What services if they didn't wash him??? Check your pet before you...

Read full review of PetSmart and 103 comments

PetSmart Reviews 0

Looks like PetSmart has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent PetSmart, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About PetSmart

Screenshot PetSmart
Petsmart is a leading pet retailer in the United States, offering a wide range of pet products and services to pet owners. The company was founded in 1986 and has since grown to become one of the largest pet retailers in the country, with over 1,650 stores across North America.

Petsmart offers a vast selection of pet products, including food, toys, bedding, grooming supplies, and more. The company carries products for a variety of pets, including dogs, cats, birds, fish, reptiles, and small animals. Customers can shop for their pets in-store or online at petsmart.com, where they can browse through thousands of products and have them delivered right to their doorstep.

In addition to its retail offerings, Petsmart also provides a range of pet services, including grooming, training, and veterinary care. The company's grooming services include baths, haircuts, nail trims, and more, while its training services help pet owners teach their pets basic obedience and behavior modification. Petsmart also operates veterinary clinics in many of its stores, providing pet owners with access to affordable, high-quality veterinary care.

Petsmart is committed to the health and well-being of pets, and as such, the company carries a wide range of high-quality pet food brands, including its own private label brand, Authority. The company also offers a range of natural and organic pet food options, as well as prescription diets for pets with specific health needs.

Overall, Petsmart is a one-stop-shop for all things pet-related, offering a vast selection of products and services to pet owners across North America. With its commitment to pet health and well-being, Petsmart is a trusted and reliable source for pet owners looking to provide the best possible care for their furry friends.
How to file a complaint about PetSmart?

### How to File a Complaint at PetSmart on ComplaintsBoard.com

1. Log in or Create an Account:
- If you already have an account on ComplaintsBoard.com, log in. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with PetSmart in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with PetSmart.
- Include key areas such as transactions, nature of the issue, steps taken to resolve, personal impact, etc.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you seek.

7. Review Before Submission:
- Ensure your complaint is clear, accurate, and complete before submitting.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Follow these steps to effectively file a complaint or review about PetSmart on ComplaintsBoard.com.

Overview of PetSmart complaint handling

PetSmart reviews first appeared on Complaints Board on Mar 21, 2007. The latest review Grooming was posted on Jul 21, 2024. The latest complaint grooming/unethical behavior was resolved on Aug 25, 2018. PetSmart has an average consumer rating of 2 stars from 3049 reviews. PetSmart has resolved 96 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
1.5
1568 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. PetSmart Contacts

  2. PetSmart phone numbers
    +1 (888) 839-9638
    +1 (888) 839-9638
    Click up if you have successfully reached PetSmart by calling +1 (888) 839-9638 phone number 0 0 users reported that they have successfully reached PetSmart by calling +1 (888) 839-9638 phone number Click down if you have unsuccessfully reached PetSmart by calling +1 (888) 839-9638 phone number 0 0 users reported that they have UNsuccessfully reached PetSmart by calling +1 (888) 839-9638 phone number
    +1 (866) 738-7375
    +1 (866) 738-7375
    Click up if you have successfully reached PetSmart by calling +1 (866) 738-7375 phone number 0 0 users reported that they have successfully reached PetSmart by calling +1 (866) 738-7375 phone number Click down if you have unsuccessfully reached PetSmart by calling +1 (866) 738-7375 phone number 0 0 users reported that they have UNsuccessfully reached PetSmart by calling +1 (866) 738-7375 phone number
    +1 (855) 537-0295
    +1 (855) 537-0295
    Click up if you have successfully reached PetSmart by calling +1 (855) 537-0295 phone number 0 0 users reported that they have successfully reached PetSmart by calling +1 (855) 537-0295 phone number Click down if you have unsuccessfully reached PetSmart by calling +1 (855) 537-0295 phone number 0 0 users reported that they have UNsuccessfully reached PetSmart by calling +1 (855) 537-0295 phone number
    +1 (321) 309-9065
    +1 (321) 309-9065
    Click up if you have successfully reached PetSmart by calling +1 (321) 309-9065 phone number 0 0 users reported that they have successfully reached PetSmart by calling +1 (321) 309-9065 phone number Click down if you have unsuccessfully reached PetSmart by calling +1 (321) 309-9065 phone number 0 0 users reported that they have UNsuccessfully reached PetSmart by calling +1 (321) 309-9065 phone number
    +1 (623) 295-3238
    +1 (623) 295-3238
    Click up if you have successfully reached PetSmart by calling +1 (623) 295-3238 phone number 0 0 users reported that they have successfully reached PetSmart by calling +1 (623) 295-3238 phone number Click down if you have unsuccessfully reached PetSmart by calling +1 (623) 295-3238 phone number 0 0 users reported that they have UNsuccessfully reached PetSmart by calling +1 (623) 295-3238 phone number
    Financial Management
    +1 (623) 587-2177
    +1 (623) 587-2177
    Click up if you have successfully reached PetSmart by calling +1 (623) 587-2177 phone number 0 0 users reported that they have successfully reached PetSmart by calling +1 (623) 587-2177 phone number Click down if you have unsuccessfully reached PetSmart by calling +1 (623) 587-2177 phone number 0 0 users reported that they have UNsuccessfully reached PetSmart by calling +1 (623) 587-2177 phone number
    Media Contact
    +1 (888) 839-9638
    +1 (888) 839-9638
    Click up if you have successfully reached PetSmart by calling +1 (888) 839-9638 phone number 0 0 users reported that they have successfully reached PetSmart by calling +1 (888) 839-9638 phone number Click down if you have unsuccessfully reached PetSmart by calling +1 (888) 839-9638 phone number 0 0 users reported that they have UNsuccessfully reached PetSmart by calling +1 (888) 839-9638 phone number
    More phone numbers
  3. PetSmart emails
  4. PetSmart address
    19601 N. 27th Avenue, Phoenix, Arizona, 85027, United States
  5. PetSmart social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 15, 2024
PetSmart Category
PetSmart is ranked 2 among 47 companies in the Pet Stores category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.