PHH Mortgage review: Reverse mortgage on deceased mom's property

Mom passed on 8/18/23. PHH purchased her reverse mortgage on 8/30/23; don't know if they were aware she had passed or if it was sent to them as they are also a debt collection agency. Requested a payout statement early October 2023 as we were selling the house on 10/26/23. Title company wired the payment on 10/26 for the amount provided in the payout statement. November 3 we receive notice from the title company the wire was returned with no explanation. PHH refuses to talk directly to the title company so that also takes additional time and days. PHH claims they never received the wire. PHH provided the wire information again so title company wires payment. 8 days later, everything seems to take 8 days, received another notice the wire had been returned. In talking to PHH again they inform because payment is short funds! This company is horrible. Not sure why anyone would not refinance to get out from under them. Everything I've read about makes it very difficult for me to understand how they've been in business for 30+ years. I thought Wells Fargo was unethical! So here we are 1/17/24, after requesting they remove the interest and fees in November and December (got the MN Attorney Generals office involved), with no response from them. In my last conversation with Clarissa, ID 106110, she has now threatened foreclosure even though we no longer own the home. We are now going to have to pay the additional we are assuming $3,000 out of pocket as mom had no money, hence the reverse mortgage. This company needs to be shut down!