Menu
For Business Write a review File a complaint
Philippine Long Distance Telephone [PLDT] Customer Service Phone, Email, Contacts

Philippine Long Distance Telephone [PLDT]
Customer Service: Phone, Email, Contacts

www.pldt.com

Learn how the rating is calculated

1.4 506 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint
  1. Philippine Long Distance Telephone [PLDT] Contacts

  2. Philippine Long Distance Telephone [PLDT] phone numbers
    +63 28 888 171
    +63 28 888 171
    Click up if you have successfully reached Philippine Long Distance Telephone [PLDT] by calling +63 28 888 171 phone number 4 4 users reported that they have successfully reached Philippine Long Distance Telephone [PLDT] by calling +63 28 888 171 phone number Click down if you have unsuccessfully reached Philippine Long Distance Telephone [PLDT] by calling +63 28 888 171 phone number 8 8 users reported that they have UNsuccessfully reached Philippine Long Distance Telephone [PLDT] by calling +63 28 888 171 phone number
    Customer Service
    +63 28 888 172
    +63 28 888 172
    Click up if you have successfully reached Philippine Long Distance Telephone [PLDT] by calling +63 28 888 172 phone number 1 1 users reported that they have successfully reached Philippine Long Distance Telephone [PLDT] by calling +63 28 888 172 phone number Click down if you have unsuccessfully reached Philippine Long Distance Telephone [PLDT] by calling +63 28 888 172 phone number 1 1 users reported that they have UNsuccessfully reached Philippine Long Distance Telephone [PLDT] by calling +63 28 888 172 phone number
    Customer Service
    +63 28 888 173
    +63 28 888 173
    Click up if you have successfully reached Philippine Long Distance Telephone [PLDT] by calling +63 28 888 173 phone number 3 3 users reported that they have successfully reached Philippine Long Distance Telephone [PLDT] by calling +63 28 888 173 phone number Click down if you have unsuccessfully reached Philippine Long Distance Telephone [PLDT] by calling +63 28 888 173 phone number 0 0 users reported that they have UNsuccessfully reached Philippine Long Distance Telephone [PLDT] by calling +63 28 888 173 phone number
    100%
    Confidence score
    Customer Service
    +63 28 888 187
    +63 28 888 187
    Click up if you have successfully reached Philippine Long Distance Telephone [PLDT] by calling +63 28 888 187 phone number 1 1 users reported that they have successfully reached Philippine Long Distance Telephone [PLDT] by calling +63 28 888 187 phone number Click down if you have unsuccessfully reached Philippine Long Distance Telephone [PLDT] by calling +63 28 888 187 phone number 0 0 users reported that they have UNsuccessfully reached Philippine Long Distance Telephone [PLDT] by calling +63 28 888 187 phone number
    100%
    Confidence score
    Directory Assistance
    More phone numbers
  3. Philippine Long Distance Telephone [PLDT] emails
  4. Philippine Long Distance Telephone [PLDT] address
    Ramon Cojuangco Building, Makati Ave., Corner Ayala Ave., Legaspi Village, Makati City Metro, Manila, 1200, Philippines
  5. Philippine Long Distance Telephone [PLDT] social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 19, 2024

How to contact Philippine Long Distance Telephone [PLDT] customer service?

What are the phone numbers for Philippine Long Distance Telephone [PLDT]?

The phone numbers for Philippine Long Distance Telephone [PLDT] are:

What is Philippine Long Distance Telephone [PLDT]'s Email address?

Philippine Long Distance Telephone [PLDT]'s Email address is (Support)

What are the social media links for Philippine Long Distance Telephone [PLDT]?
What is the address of Philippine Long Distance Telephone [PLDT]?

The address of Philippine Long Distance Telephone [PLDT]'s is Ramon Cojuangco Building, Makati Ave., Corner Ayala Ave., Legaspi Village, Makati City Metro, Manila, 1200, Philippines.

What is Philippine Long Distance Telephone [PLDT]'s website?

Philippine Long Distance Telephone [PLDT]'s website is www.pldt.com

Frequently asked questions (FAQ) about Philippine Long Distance Telephone [PLDT] customer service
Expand Collapse all
What is Philippine Long Distance Telephone [PLDT]?

PLDT is one of the major telecommunications, internet, and digital service companies in the Philippines.

How to contact Philippine Long Distance Telephone [PLDT]?

You can contact PLDT at +63 28 888 171

Where is Philippine Long Distance Telephone [PLDT] located?

PLDT is located at Ramon Cojuangco Building, Makati Ave., Corner Ayala Ave., Legaspi Village, Makati City Metro, Manila, Philippines - 1200.

What is the difference between PLDT Fibr and DSL?

Both PLDT Home Fibr and DSL can provide a strong reliable internet connection for you and your family. They both provide a stable internet connection. While Direct Subscriber Line (DSL) is an internet connection coming through a telephone line to your modem and does not interrupt your telephone service, Fibr uses fiber optic technology with the Internet connection from light signals that run through thin glass wires. DSL’s download speed is up to 20 Mbps, while Fibr’s speed can go up to 1 Gbps.

Is PLDT Home Fibr available in my area?

PLDT continues to expand the availability of its fiber-to-the-home (FTTH) facilities nationwide.

How can I get the PLDT Fibr service?

You can get started by applying to a Fibr plan on their website. You will need your ID card to apply and you will receive an email or SMS confirmation after completing the application. Within 2 days their sales team will contact you to verify the details of your application.

 

How many Cignal set-top boxes can I have with my PLDT Home Fibr plan?

You can use a maximum of 3 Cignal TV set-top boxes (STB) on a single Fibr connection. Each TV needs its own STB.

Can I buy just the FamCam without a PLDT Internet Service?

You have to be a new or existing customer of PLDT to get the FamCam.

Can I record a livestream on my PLDT Fam Cam?

Depending on the version you use, you may be able to record. Only the Advanced Fam Cam can record and view videos via the website or using the my-Link App. The basic Fam Cam does not have onboard storage.

Why is my PLDT camera's live video delayed?

Make sure to turn off any other heavy tasks, e.g., downloads, peer-to-peer applications, or audio and video streaming. Closing this should improve the quality of the video.

What if my PLDT FamCam does not work?

You should call the PLDT Hotline 171 for assistance.

What’s included in PLDT Landline Plus?

The PLDT Landline Plus includes free 120 SMS, unlimited landline local calls, and P1.00/minute PLDT to PLDT NDD.

What happens if I use up my free SMS on PLDT Landline Plus?

All the following SMS will come for an additional P1.00 per message.

What is the PLDT Home Zone?

Home Zone is the address where your PLDT Main Landline is installed.

Is there a minimum contract for PLDT Call-All?

The contract is signed for 24 months. If you would like to terminate it sooner, you will be subject to a pre-termination fee of P2,500.

How to get the PLDT Unli Fam Call service?

You can add this service to your application to customize your plan. After completing the application online, you will receive an email or SMS confirmation followed by a verification call within 48 hours.

Who can join PLDT’s Raffle Promo?

The promo is available to all PLDT Home customers if they pay their bills in full and on time using the SM Bills Payment Centers.

When do I have to pay for PLDT?

Check your bill summary for the billing due date.

What if I miss a payment at PLDT?

When browsing the internet you will be sent to the payment reminder portal until your bill is paid. Once you settle the bill, you should be reconnected within 2 hours. You can call the hotline to auto-reconnect.

Is there a transfer of line fee at PLDT?

Yes, to transfer a line you have to pay the service fee of P1,100.00.

Does PLDT charge for downgrading plans?

Yes, outside of your contract period, you will pay a downgrade fee of Php500.00. If you downgrade within the lock-in period, you will be charged a pre-termination fee in the amount of 3 monthly service fees plus Php500.00.

Is there a fee for a change of number at PLDT?

The service fee for number change is Php300.00.

What if I cannot make calls with PLDT?

You should try turning off the modem for 5 minutes, checking the telephone connection and the telephone handset for any loose wires or damage. If you still need assistance, call the PLDT’s Hotline at 171.

Is Philippine Long Distance Telephone [PLDT] legit?

PLDT has numerous complaints about the poor Internet and phone connection, frequent loss of connection, poor customer service, and double-billing charges. The company is also rather slow at resolving customers’ issues on our platform. Consider this before making up your mind whether to use their services

Is ComplaintsBoard.com associated with Philippine Long Distance Telephone [PLDT]?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Philippine Long Distance Telephone [PLDT] Customer Service. Initial Philippine Long Distance Telephone [PLDT] complaints should be directed to their team directly. You can find contact details for Philippine Long Distance Telephone [PLDT] above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.