PHMG
Reviews and Complaints

Because of errors they made to our phone lines, our clients could not get through to our lines and their calls got dropped. We lost all those calls and clients. It has been weeks since the problems occured and caused us 100K + revenue loss. We are having to close our office because our schedule which normally filled for a month is now empty and will have to shut down if they dont stop their services (they are refusing to do this and keep saying they are trying to fix it) and return everything to the initial setting so we can get the phone calls from our clients. They even started charging us the moment we signed the contract when their messages went up weeks after that. The messages/recording services that screwed our phone lines and caused revenue/business loss

I've had to leave 2 complaints on BBB for this company in hopes that they will stop calling us. We are a small family owned business and these people will not leave us alone. They lie and say they are customers of ours (even using our customers names), they say they are formal employees of ours, and they even faked an emergency once JUST to try to get in contact with the owner. We get a lot of cold calls but this is just disgusting.

PHMG has proven to be a great alternative to our old 'on-hold' messaging service. The production of the messaging is phenomenal, offering a night and day difference in sound quality and great music options. The team helps us effortlessly update our scripts, assisting in writing and implementing new ideas to always keep our customer's "in-the-know" about specials we're running and upcoming events. The after-hours messaging is great, informing customers what our business hours are and re-directing them to our website rather than just sending them to a generic voicemail. Overall, we've been very pleased with PHMG. Jon Harrison is always prompt to respond and takes great care of us, going above and beyond to ensure we're getting the best possible service.

PHMG and my *** are amazing. They work personally with each company to find the right message and music that suit their needs. The passive cross-selling from the on hold messages is exceptional. No one wants to be on hold but having an educational message about the business with nice background music makes the time on hold pleasant and seem shorter than holding in silence or with a constant beeping sound. I highly recommend working with PHMG for their professionalism and quality product. What is also nice is the transparency of their pricing and work product. You always get to review and approve scripts and preview musical options. You are never guessing what you are getting or paying for something you don't think you need.

DO NOT SIGN THEIR CONTRACT! WORST COMPANY EVER, BAIT AND SWITCH! They do a 36 month contract (ok fine) but they will autorenew your contract and tell you there is nothing you can do about it other than pay the full amount up front for the 3 year term, to cancel. despite my MANY calls and emails (10 each) throughout our contract period, letting them know my intent and wishes to cancel at our contracts end, I was autorenewed for 3 MORE YEARS AND THEIR LEGAL TEAM HAS ADVISED THEY DO NOT CARE AND WILL NOT CANCEL, I AM BOUND TO 3 MORE YEARS AT OVER $300 PER MONTH, OVER $11,000. They were very communicative during the contract, EXCEPT IN THE LAST 2 MONTHS OF THE CONTRACT - WHICH IS THE CANCELLATION PERIOD. PHMG doesn't care about your business or the repercussions of their sneaky contract terms. Absolutely unethical. Disgusting.

Stay away from this company! Their lying salesman said and wrote on our contract that we could cancel at anytime in times of hardship. We are a small private business and would never have signed a 36 month contract unless we had some sort of guarantee like this in place. When we tried cancelling after Covid we were told we had to meet with a representative to cancel, I insisted that we did not need a meeting, only to cancel this contract. That is not how they do business, they like to meet with you and sell you into a longer contract. He could not understand that we were promised this in the beginning and had proof. He even suggested that we wrote this on the contract, even though the handwriting was the same as the handwriting on the contract. Conveniently the lying salesman in no longer with the company and cannot be contacted. It was shady from the beginning and we should have known to stay away then!

Beware before you sign up with this company! They demand a three-year contract, and I agreed to three years, no more than that. Now I am told I cannot cancel after I have fulfilled the contract term of three years (plus)! I am not sure where in the small print the contract says you will automatically renew for another three years if you don't give notice of cancellation 42 days prior to end of your three years. This information was never disclosed to me. The print is so small on the agreement I signed, I can't find this information there. There was never any communication prior to the three years expiration advising that there would automatically be another three years extension to the agreement. I am now trapped for another three years even though I don't need their services. The initial set up was a bit of a nightmare and now this. Warning: I would not do business with these people. They do not conduct business in a fair and ethical manner.

Well... I pretty much won the sales experience lottery when I was paired up with *** (***) at PHMG. From our first conversation on the phone, to the last email he sent me... sadly telling me that he'd be passing me over to my long term account manager. My experience with him has been nothing short of perfect. I'm literally blown away. Sock knocked off! I live and breathe sales and this guy... is SOMETHIN' ELSE!I'm a very outside the box business owner, who likes to push the limits, and *** took my crazy ideas and 10x'd them into overdrive and now I've literally got the coolest greeting and on-hold message on this particular planet playing at my business.Like how freaking cool & awesome is that? Think I'm jokin'? Haha! Think again! Call *** in ***, *** and listen for yourself!Oh, and ***, if you ever think of making a change... give me a call... I'd hire you in a second.

They are contract criminals ...I signed up with them for on hold service back in Feb 27,2019. I thought is was a one year contract that can be cancelled at anytime and i was walked into a 36 month contract that i was not able to cancel until February this year (2022). I called to cancel after i held good to my contract of 36 month forcefully and mt account manger told me that she will esclade the call to her manager. Their rude Senior Client Support Manager *** Fail calls me this morning to tell me i'm unable to cancel my contract again because as per the fine print on the back of the contract i would have needed to call 42 days prior to the last day of the contract which would have been the 27th of February *** for another three years of the obligation of $7596 ( the value of the three year contract). Be extremely careful!

This should be 0 stars. We are blown away at how unprofessional and disorganized this company was and is to deal with. Went through many 'contacts' all saying they would be handling our account, only to have a new one shortly after. ALL making constant mistakes. There were HUGE issues with writing the text for our recordings and getting the information correct. We had to constantly rewrite, edit and manage this project from our end which is what they were hired to do. An example of an error they made, they said fish could walk on land...The entire company is a complete disaster, and the only time you get their full attention is when you try to cancel because of their lack of service and errors. Even when trying to cancel, you get bumped through multiple people trying to set up a meeting with someone else you've never heard of. They did not uphold their end of the contract in any way and I suggest you stay away from this grossly overpriced and terrible service.

PMHG is an exceptional company to do business with. Our *** has been receiving services from them for many years and every encounter has been outstanding. Over the period of time in which we have been their client, I have communicated with several different account representatives, all of whom have been very helpful, knowledgeable, professional and always extremely friendly. However, our current Senior Account Manager, ***, far exceeds them all. He is an absolute delight and pleasure to work with. Not only is he expeditious, but *** has the patience of a saint! On numerous occasions I have submitted recording requests, only to have to change them, usually after they have already been produced. His demeanor is always incredibly upbeat, positive and supportive. If I wasnt aware of the fact that *** is a Senior Account Manager with PHMG, I would, without a doubt, think he was the President/CEO because thats how dedicated he is to the Company and his career. Thank you *** for all that you do for our Agency.

I guess we are not alone in the experience. We also hired them on a three year term and have sent them several notices to cancel and non-renewal of services including in our finial month of service. While we did like the production and music the sales team clearly will do and say anything to get a sale including defrauding the prospect - basically nothing they told us is true. After we provided notice to cancel and non-renewal of service a sales *** Fail, called us trying to apologize and offering to try to make it up acknowledging that our term ended in a few weeks but wanted to try to fix the problems to get us to stay. We agreed to nothing during that call and yet their position is because we spoke this some how receded our notice to cancel and non-renewal of service? We also explained that under *** Law evergreen agreements are required to provide clear and reasonable notice sixty (60) days before an automatic renewal if greater than one (1) month, which they did not do, and attempting to claim that they do not have to follow *** law while operating in ***? In my opinion a completely deceptive and fraudulent business practice that should be shut down.

I echo the sentiment of the reviewer from October that PHMG deserves zero stars. PHMG's business model is based on predatory contracting and implements it with stall tactics when confronted with cancellation requests. Read the standard contract which is printed in light grey font very carefully and you'll see that (1) there is a 42 day written notice for cancellation (2) the agreement auto-renews not at industry standard's month-to-month, but at 36 months at a time! When my firm provided cancellation notice, a "Client Support Manager" would not acknowledge the cancellation and instead offered repeatedly to discuss the relationship with a supervisor. When we firmly and relatedly declined, this representative turned to fear tactics with claims that we have to surrender all media immediately but still pay through another quarter of the year. A payout invoice was then presented to us by a "Credit Operations Executive" without providing the basis for computing the amount due. When pressed for details, this representative contradicted information given previously, and also provided dates that were inaccurate. My firm had the unfortunate experience with engaging PHMG media whereby they provided almost no value for years and banked on predatory contracting, cancellation payouts, and *** league tactics to milk their "customer". Buyer Beware!

I've worked with PHMG across two different US companies in two distinct industries and have experienced the same successful results: the script tone and message are consistently en pointe, as are the background music and narrator voice. The PHMG salesforce and creatives are punctual and responsive.Before contracting PHMG, the salesman immediately addressed deliverables expectations, cost and cancellation policy. While it's true, the contracts are not easily cancellable, PHMG salesforce makes clients well aware of what they should expect for the duration of their contract before signing; in fact, the British sales representative I had the pleasure of working with at both US companies, went over this information three times at each company.PHMG Account Managers, in the current case, ***, are diligent about making contact each business quarter (at the very least) or on a pre-scheduled arrangement determined by conferencing with PHMG professionals to ensure that messaging remains relevant and effective. Account Managers, like ***, are also skilled listeners able to discern the nuances of client demands and proactively create solutions that positively differentiate one company from within an industry of many.What's more, PHMG employees are exceptionally well mannered and considerate, which makes them a joy to work with.PHMG on-hold marketing has been very effective when used in support of primary marketing efforts.

If I could leave no stars I would. We hired this company a while back. It was great at first, but our systems changed and we couldn't use the service any longer. We tried to discuss options with them and they just dismissed us. So when the time came to cancel I tried to do so. However, I was 3 days past the cancellation date option and they told me I couldn't cancel. Then they had a person call to try to sell us on why we shouldn't cancel. I told them, you don't understand, we can't use the services any longer. So, they said they would have a manager call us back. The manager and the salesperson were on the phone hard-selling us on why not to leave. I was so frustrated because clearly, they aren't listening to us. So today I get an email from them stating if we want to cancel then we have to pay $17,244! WOW. We were only three days past the deadline, they can see we haven't used their services for over a year, and this is how they treat people? There are a ton of companies out there that provide these same services. Do your research. Had I done mine I wouldn't have chosen this company because their reviews are awful and I'm proof that they take advantage of people and provide terrible customer service. Every day I wonder at what point did we go from helping each other and providing good customer service to providing terrible customer service, taking advantage of people and being ok with not only losing one customer but the many that will read this review and walk away...

Since I signed the contract and our On Hold music was set-up. I never heard back from anyone from the company. They were always change reps who were suppose to handle my account. Never could get a hold of any when I need to make changes, so I went with another company and have continued to pay monthly to PHMG until my contract is up. Out the blue a rep from PHMG called to follow up after 2 years and I explained to her to please make not that I do not want to renew my contract next year. She passed it on to *** Fail and he contacted me asking why I wanted to cancel my contract. I told him that I do not want to cancel, I would like for you to make note that I will not be renew. I found another company that has better service and can quickly respond to our changes. He then started talk over me would not listen to what I was say and said PHMG would cancel my contract since I'm not using them. They take $429 out my business about every month. Never had any issues with paying them. If counting this month since payment will be deducted on the 30th, 9 month and 14 day, and I'm not coming up with the figure of $5,148. The have sent emails stating the same thing since April or May. I feel like I'm be harrassed. Why would they care if I'm not using their service when they continue to get paid on time every month. It's also funny how the is a long delay of them sending the email regarding full payment. But I do have to say this is the most interaction I have seen since sign on. I have filed this complaint also with the Attorney General. I hate the fact I have to give them at least one star, they don't deserve any.

DO NOT use this company. They are 100% fraudsters...they charge you whatever amount they want. PHMG make the choice to alter our signed contract. The customer service Manager" is beyond useless...told us good luck and get an attorney, they are unwilling to assist at all. The actual so called "service" they offer is FAR from that. This company and services they provide are a joke. PHMG has not done anything different then a business line would have done. I repeat DO NOT use this HORRIBLE company.

Signed up with PHMG 36 months ago, the service was ok, but very time demanding on my side, switched to a mobile only service in March, discussed this with my PHMG rep that we were changing and the we wished to cancel the service, the sales rep Tyrone Quinn told me we could not as we had a 3 year contract with them, they wanted me to give them the user name and password for my Spectrum service so they can put the on hold system on it, I supplied it to them, also told them some items on the recording had to be changed, never heard back from them till you guessed it the 36 months were expiring, which again I stated in my email I wished to cancel the service, he made an appointment to discuss my contract on which he stated it was already auto renewed for another 36 months. They claim it was in the original contract from 36 months ago. To me it would be a great customer service to tell your customers when they wish to cancel that this auto renewal is in place. I want to cancel.

On May 10, our organization's President signed an 18-month Media Rental Agreement with PH Media Group (PHMG) for audio branding. The Agreement stated that the Minimum Term of this Agreement was 18 months, which for our organization ended in November and auto-renewed for another 18-month term. It was during that second term that I became responsible for the PHMG account, evaluated the service and decided that it was an unnecessary expense for our small non-profit. I then contacted PHMG to inquire about terminating our Agreement and, rather than providing me with the information I requested, PHMG scheduled an in-person meeting for me to meet with their sales representative to "explore ways that we could continue to work together." I took the meeting and learned that if our organization were to cancel our Agreement we would have to pay for PHMG's services through the end of the 18 months but their audio services would not be available to us. Not wanting to pay for services that my organization could not use, I accepted the PHMG rep's offer to reduce our rates for the remainder of the Agreement, after which time I was told that we would become month-to-month clients. With this understanding, I recently contacted PHMG to see what was required for us to cancel our arrangement and was once again I was encouraged to meet with one of their representatives. I declined the meeting and continued to get the run-around from PHMG about our contract and cancelling it. I have requested, in writing, a clear explanation of our current Agreement and instructions about how we can get the services we pay for through the end of our contract and then cease working with PHMG. I am submitting this complaint in hopes that I can resolve this contract and terminate PHMG's services in the best way possible for my organization and to add our experience to the record as we are now the second organization to submit a complaint of this nature about PHMG.