Planet DVD Store review: frauds! 190

Tee Tee..
Refuse the package at the post office because then it will be recorded on the computer system that the package was never received (you have to sign for it, and the return address is not legible/and ships from CHINA! and it will cost you about $15 dollars to send it back). Call the number to request a refund [protected] and ask them to cancel the order.
ie: you changed your mind /found it elsewhere. Let the phone ring... when i called last night it rang about 20 times (no kidding) and then i finally got a voice mail. I got the number off by bank statement. They actually returned my call this afternoon and said they would refund my money (not the shipping charge) within 5-10 days.
Also, send them emails. Be clear about what you expect and how you intend to handle the situation. They have a 'contact us' option on the website. Include as much info as possible and print out the pages so, if you have to dispute anything, you have proof you were in contact with them. Also keep track of your phone calls... time and date and number you called and what was said/ message you left. My bank told me the more information i have the better chance of getting the charges reversed. Ironically the dvd place called WHILE i was at the bank discussing this mess. Now i will wait the 5-10 days for the credit/refund to show up in my account, but the paperwork with the bank is in place just in case this whole thing goes south on me. ALSO, make sure all your communication is done within the 15 day time period they specify because it shows you were abiding by their terms. Good Luck to All of Us.

well on march 8 of this yr i ordered gunsmoke -the complete 635 eipsodes for 150 bucks--a month later i got them-missing episodes 79-97---they resent --the wrong episodes---kathy contacted me and resent the right episodes---minus the gunsmoke disk labels--who cares! 95 percent play great! nothing fancy as far as packaging--comes hand numbered in vhs cases(8vols)--its THIS way or NO way---who care some have the tvland logo on them--you can see these episodes anyplace else?KNOW what you are getting! bootlegged from china---THIS way or NO way----welll worth my bucks!

hi all hope this helps if you are trying to get a refund for the crap dvd's you bought...

I bought dvds from this bogus company too (about 2 months ago now).
was not happy at all with what I got, same as yourself, pirate dvds in crappy Vhs boxes from China. So not worth the money and the quality was not great, no index or proper packaging.

Anyhow, I rang my credit card company and asked about revoking the payment I made for the DVD as I was not happy at all with what I got, what I ordered was not what I received... etc

So, they asked me to send in my letter of complaint to the "credit card disputes department" (the address was given, as it will be if you ask them) explaing all about what happen and why you want a refund so that they could investigate it furter for me.

I got a reply back by telephone to say they were looking into it and they did. They found an address in China for me to send back my DVD's to so that they could then revoke the payment, because as we all now know the address is not on their web-site and they do not answer e-mails. The address is:

LIN SX
Guangzhou Shi San Yuan 57 Hao
Guangzhou, China 510400

I sent my dvd's there along with a complaint letter stating the reason I sent back the dvd's is because they are pirate and that this was not known to me when I bought them.

I then faxed the receipt of payment I got from the post office which confirmed that I send the dvd's to China. 2 weeks ago now

The credit card company have just rang me today to let me know that the payment I made to the bogus company has been transferred back into my bank account!

(please note that I was told that although the payment was revoked, the bogus company can submit within 45 days proof that what I got was exactly what I knew I was getting. (lets see them try eh?!)

So, its worth ringing your credit card company, they may shot you down straight away, they did me, but I rang them back and complained a bit more that this was a genuine case and then they got serious about it. Oh, and I would not recommend sending your DVDs to China without ringing your credit card company first, as it is the credit card company that get back your money, not the bogus company.

good luck to all, and if anything it has thought me to be a lot more careful with buying online in the future.

let me know if you need anymore information. just comment back and il check this tread in a few days time. name is Hazel

These people are crooks. There are a couple of phone numbers for them in Canada, ph [protected], or [protected],

If this person calls you you better be ready for total verbal abuse. He'll call you names, ask if your gay, or say you are living in your mother basement suite. Only verbal abuse. I have contact local Canadian officials including RCMP and reporting them for Bootleg copies. He say send them back, but I tried, and the post office, says they can not read Chinese writing.

CANADIANS - DON'T BUY FROM THIS GARBAGE. IT IS TOTAL PRIRATE, AND IS SO BAD, YOU HARDLY SEE THE PICTURE. SOMEONE, JUST USED A CHEAP CAMCORDER TO RECORD IT OFF THE TV.

I PLACED AN ORDER AND A EMAIL WAS SENT TO
ME IT WAS NOT ABLE TO BE PROCESSED. IT WAS
THE FULL MISSION IMPOSSIBLE SERIES ALL SEVEN
SEASONS. THEY TOOK OUT THE MONEY UNDER THE NAME HOME DVD'S. THEN I GOT ANOTHER
EMAIL THE SAME AMOUNT OF MONEY WAS BEING
TAKEN OUT UNDER THE NAME WHAT A DEAL.

I CONTACTED THE BANK AND THET ARE ON ALERT. I WAS ALSO ADVISED TO CONTACT PLANET
DVD AS WELL . I WISH AS SO MANY OTHERS I SAW
THIS BLOG BEFORE ORDERING. MY THANKS TO ALL
OF YOU.

i am having the same problem with a box set of malcom in the middle - it's compleatly corrupt, i cant watch a single episode. im going to threaten them with trading standards and then legal action. wish me luck.
katie

These guys are pros. They've also been around for awhile under many guises. Did you notice how many sources they originate from, such as China, British Columbia, and Canada? I was cheated by one of their incarnates called, DVD World, supposedly out of Florida. Don't bother tracing their ISP, as it is very probably masked. I believe they are a strongly entrenched network of organized crime and are probably untouchable by even our FBI. If their are any lawyers out there who want to see justice, would you consider organizing a class action against these crooks?

I was about to purchase the Yes, Dear Limited Edition Box Set, but after reading all these complaints I am glad I did some research on this company before taking the plunge. It seems like this is all just a scam of bootlegged dvd copies. Thanks to all who posted their reviews of this company. It saved me a lot of hassle and drama. Thanks again!

This site should be shut down! I ordered the JAG complete set. For $69, I figured I'd take a shot. I was alightly nervous over the fact that there was no phone number or address. I should have gone with my gut feeling. I did get them but when I tried them out I realized they are episodes that were recorded from TV. The quality is fine and the first few seasons play but some of the discs have issues and a few will not play at all. I should have known better but $69 is not the end of the world. I'm more annoyed over the principle of the matter. DO NOT GIVE THIS PLACE ANY MONEY: THEY SHOULD BE SHUT DOWN.

THIS SITE NEEDS TO BE SHUT DOWN! I ordered the Jag DVD set. I was a bit nervous since it was so cheap (only $69) and there is no phone number or address for this place. I figured for that amount of money I'd take a chance, but I should have gone with my gut: IF IT SOUNDS TO GOOD TO BE TRUE...IT IS! I actually received them, but when I played a few I quickly realized they are recorded from TV. That alone should get this place shut down and the people running the site thrown in jail. Some of the discs (first few seasons) play and the quality is good. There are others that have issues and some don't play at all but this is all besides the point. DON'T BUY ANYTHING FROM THIS SITE. There seem to be other imitators out there as well, perhaps the same crooks running multiple web sites. BEWARE!

I also bought a a boxed set of DVD from these crooks. The DVDs were unwatchable on any of my 3 DVD players. The would just freeze up within a couple of seconds and then jump ahead about 10 minutes further into the show, then immediately freeze up again. In an hour show I was able to view maybe a total of 3 minutes. They are awfull. The company did not respond to repeated complaints. I am currently battling with VISA trying to get a refund. Even if the DVDs had played the picture and sound quality was very poor. They were obviously recorded from a TV broadcast. The picture was very grainy.

I'm not sure how the dispute with VISA is going to go. It was going to cost me over $30 to return them and get a signed receipt. I opted for just sending them back thru the postal service first class for $9. I found the shipping address (Beijing, China) taped to the bottom of the box in a baggie covered in dark brown tape. Planet DVD had not responded to any of my requests for where and how I should return the DVDs.

Stay away from these crooks.

WHAT did you people expect for the price?HD quality?give me a break!i got the dean martin roasts(2 yrs ago) and the quality is decent--they are only standing at a podium!and ALL play well-then i got gunsmoke all 635 episodes-8 vols in vhs cases-some discs were missing and kathy resolved that issue and now i have a complete series in --yes vhs boxes hand numbered--most--95 percent play great-a few discs have pixelation and freezing issues-i found if you reinsert the disc and fast forward to the point beyond where it freezes you are ok--it will continue-AND the tvland icon in some of them dont bother me at all -but stop and think--you can get them someplace else?if you wait for paramount to release them we will all be dead-summing up==if you love gsmoke as i and wifey do---just sit back and enjoy--each and every episode is a treasure--thank you planetdvd--at LEAST i have them!--YOU dont -stop being picky! they are a joy! well worth the price

cmon all you planet dvd buyers who are as satisfied as i am with your purchases! give them a little credit here!they truly can use your help---ALL buyers CANT be disssatified--lend hand here--kathy truly goes out of her way to help--BUT some buyers are beyond help-attitude wise

I just want to say I'm sorry you were duped by these ### but you've saved me the misfortune of following suit. I made the mistake once of trusting that a web site that 'looked' professional and business like was run the same way. Now before I buy anything from a web site I've never done business with I first google the web sites name and read reviews like your's .

My only gripe now is, as I usually only buy my dvd's on amazon.com (after the last time I was burned by a 'fake' web site) I was looking for the series empty nest and amazon didnt have it but listed at the bottom of the page was planet dvd store as a sponsord like advertising on amazon.com. I would think as a reputable business site they would check out their sponsors

I AM SOOOO PISSED RIGHT NOW I JUST BOUGHT A GOOSEBUMPS DVD BOX SET FOR 50 DOLLARS AND IT THE WORST CRAP I HAVE EVER SEEN! THIS IS WHAT I WROTE TO PLANET DVD JUST NOW.

"YOU GUYS ARE A BUNCH OF ###IN ###S YOU KNOW THAT! I HAD JUST RECEIVED TODAY MY GOOSEBUMPS LIMITED EDITION DVD BOX SET WHICH INCLUDED ALL 74 EPISODES WITH EXCELLENT AUDIO AND VISUAL QUALITY AND I BELIEVED YOU WITH YOUR GUARANTEE, I WAITED !WAY! MORE THAN TWO WEEKS JUST TO RECEIVE IT AN WHEN I RECEIVED IT TODAY I POPPED IN THE FIRST DVD AND THE MOMENT I PRESSED PLAY EVERYTHING WENT WRONG! THE VISUAL AND AUDIO WAS DEFINATLEY WAS ###ED UP JUST LIKE YOUR STORE AND THE CHINESE! THEN AFTER I KEPT WATCHING THE REST OF THE DVDS I REALIZED THAT YOU DUMB ###S SENT ME TWO OF THE SAME DVD'S! I HAVEN'T EVEN WATCHED THE REST OF IT SO I DON'T KNOW WHAT MORE YOU DUMB ###S DID TO IT! GOD DAMN HOW HARD IS IT TO SELL PEOPLE THESE DAYS GOOD THINGS! I SWEAR I AM GOING TO SUE YOUR ### OFF! I WASTED $50.00 BUCKS ON LOW QUALITY CHINESE ###! YOU GUYS CAN GO ### YOUR SELVES TO HELL! I'M NEVER SHOPPING HERE AGAIN AND YOU KNOW WHAT I'M GOING TO DO EVERYTHING I CAN TO STOP PEOPLE FROM BUYING YOUR ### IF ITS THE LAST THING I DO! I'VE NEVER BEEN SOOOOO ENRAGED IN MY ENTIRE LIFE! DO ME A FAVOR AND GO ### YOURSELVES!"

Hey Guys and Gals! My bank credited the 170 dollars I wasted on those CRAP DVDs yesterday! I know it is not a fortune but it sure feels good. I had cancelled my cards after googling the company and was only charged for one set of DVDs. The card was cancelled before the other two orders went through...whew. Anyway, CIBC sent me a Fraud Form to fill out and return and I did. They told me to return the DVDs and then they would begin action. I went to the Post Office and the clerk took the Chinese Label that was attached to the box, stuck it on the box in the proper spot, wrote TO: beside it and off it went. However, I opted to spend 14 dollars to send it Regular mail rather than 30ish dollars to send it Registerd. I certainly did NOT want to get further in the hole than I had to. I sent the Post Office receipt and a letter explaining the situation to the bank. Two days ago I got a call from them asking me for the tracking number for the package and I informed them that I had not sent it Registered because of the cost. The guy told me they would have reimbursed me for the shipping costs and I replied that I had NOT been informed of that. He told me he couldn't do anything for me but would send the file on to his Supervisor. Today I checked my Visa balance and there was the 170 dollar credit. I am so glad. Good luck to the rest of you. Maybe if the banks keep losing money to these crooks, they will pressure the authorities to shut them down.

I ordered the complete set of secret agent man aka danger man, which are 18 DVDs and marketed in the US. What i received was 13 pirated copies all bundled in paper sleeves in one large plastic case with hand labeled cd labels(eg 1, 2, 3. When confronted, Kathy from support desk mentioned and i quote
Please keep in mind an Official DVD Collection has never been released for this series and what you recxeived was a Collectors/Fan Version" which is guess is thier companies way of say illegally copied material.
The label on the outer case clearly states 18 DVDs but the Chinese pirate only included 13.
I havew the option after several e-mails of returning it to China registered mail at my expense to get a refund less their postage.
All in all, i get to pay twenty hard earned Americxan dollars for nothing but a cheap attempt on Planet DVD Store to make money selling inferior and illegal merchandise.

File a IC3 report (internet crime) and a chargeback with your credit card. I sent photos in to my credit card and a signed professional's opinion that the DVDs were fake. I got my money back and didn't have to pay to send the DVDs back. Besides, they didn't give a return address and ignored all attempts to contact them.

File an IC3 report and a chargeback with your credit card. Planet DVD as far as I know doesn't refund, they ignore refund demands/requests. I received a refund on my credit card and didn't have to send the dvds back, I went and got proof that they were pirated DVDs.

Update. I received a letter from the bank today saying that although they credited my account the 170 dollars, they have 120 days to dispute the claim with PlanetDVD and if they don't get the money from them, the charge might be put back on my card. I will not take that lying down.

I went through the same thing months ago when I purchased the Alfred Hitchcock Presents DVD set. Quality was terrible and they would not answer my emails asking for a return address. I went ahead and disputed the charge on my credit card and was eventually credited back the amount my card was charged minus the $10 shipping charge. I have read that Planet DVD will try and recharge your card, but I haven't had that problem and my card issuer said they would fine them $50 for each attempt if they did. It has been several months now and no attempt to recharge my card. It was a hassle and I had to supply the credit card issuer with all documentation along with my attempts to contact Planet DVD, but I did prevail. This company is betting that not many of you will go through the card dispute process. Buyer beware! It's bad enough that this product is made in China and the term Junk doesn't just describe the fishing boats they use over there.

I ordered the complete series of Becker and it's clearly recorded straight from the TV. These low life individuals should be brought to book. They are criminals.

I think that this website is the perfect example of needing to read the terms agreement before making any purchases...they tell you before hand that their product sucks...I thank you all for posting your comments which made me take another look at who I ordered products through

i don't if this will help anyone but i have a phone number for them. [protected]. good luck i haven't heard back from these jerks so i had to cancel through the bank.

PlanetDVD and TVDVD are one in the same. I have been e-mailing both of them and they both have my account information. I ordered the complete set of 7th Heaven and only got about half the episodes. I was told I ordered a "collector's edition" and that I should understand that not all the episodes were available. False advertising and black marketing. Everyone needs to do what I just did, file a complaint with the FTC. Maybe we can't get our money back but we may be able to get them shut down so others don't get ripped off.

They appear to be in Vancover, Canada. Everyone contact the Canadian government!

Oh these folks have changed their company name more times then I have changed my shorts PlanetDVD, TVDVDBOXSETS, now its ClasicDVD be careful everyone the site may be under a different name but the site looks the same and they guarantee there product.. WRONG

IP Address of Planetdvdstore.com as of August 1st, 2009, 10:01 pm EST is 65.60.10.108. Hosted/server is around Chicago area. Note: real location of the crooks can be anywhere in the world. From tracking the IP address mentioned, the tracking result is as follows:

Registrant:
Greg Johnson

Registered through: GoDaddy.com, Inc. (http://www.godaddy.com)
Domain Name: PLANETDVDSTORE.COM

Domain servers in listed order:
NS1.PLANETDVDSTORE.COM
NS2.PLANETDVDSTORE.COM

For complete domain details go to:
http://who.godaddy.com/whoischeck.aspx?Domain=PLANETDVDSTORE.COM

Planet DVD Stores – I trusted that New DVD in the advertisement meant just that. A New DVD from DVD stock.
But even if I had read the fine print I didn’t know that when their terms and conditions state “DVD Mania have been individually compiled from original film stock and public domain wholesaler sources” I never thought THAT THIS MEANS THEY COPIED THE MOVIE OR SHOWS FROM THE TV BROADCAST – not from a TV source stock but actually from a TV broadcast.
The DVD series I received even had the TV station logo in the bottom right and every so often advertised in that lower right corner popped up for shows to be broadcasted later that night.
OMG! Also the overall quality of DVD is horrible and skips and unplayable portions are numerous. . DON’T BUY FROM THEM….NOTE….order was shipped from China.

these crooks ripped me off too. i found their phone number on my bank statement. when i called them the answering machine said to call back during regular hours. it doesnt say what the hours are. i am going to keep trying until i reach them. if i cant get through, i will have my bank research them and do a background check. here is their phone number. [protected]. GOOD LUCK.

I like so many others purchased DVD's from Plant DVD Store. They were very bad quality. Some episodes would not play at all. The one that did were just copied off of the USA channel. They did give me an email address for my complaint and they did offer to send me new DVD's, but they were just as bad as the other ones. Here is the email address they gave me. Kathy Connor .

I was ALMOST scammed by these people. Luckily I did some research and found lots of NEGATIVE information about these RATs. I ordered the complete JAG series as well as China Beach. The total cost was to be $126.00 plus another 3.37 as a service fee from China. My credit card was billed for the whole amount, but with a timely call to my bank, the charges were reversed, and my money was credited back to me. The same day, I got a slip in the mail telling me to come down to the post office and sign for a parcel...address unkown. I called the post office and informed them of the scam. They marked the package as contraband... informed the FBI of the pirating and scam. I was called the same day by the FBI copyright division. I am glad I found this site and avoided the scam. The FBI and Interpol are hot on the trail of these crooks. I was glad that I could help. Thanks to everyone who made me smart on this scam before it was too late.

I was just scammed by them. I bought a whole set of dvd's of Medical Center. The return label on the package was in Chinese. These tapes, for Medical Center with Chad Everett, have artwork on each disk from Trapper John. None of them will play. I emailed the company and was told they would send me another set from an alternate source. It's now been 5 weeks, and I haven't heard anything. And now they are not answering any of my emails. I wasted almost $150. I saved all the emails I sent and their emails to me promising another set. Apparently I'm never gonna see that. I hope they can be shut down.

JP from Texas

I got a return address! Supposedly as soon as you let kathy connor (Storediscsmania@gmail.com) know that you've sent the dvd back via regular registered mail, your account will immediately be credited (Minus shipping charges). I looked up usps website & it looks like it's $10.60 to ship an item this way. Here's the address:

Name : lin sx
Address (Street) : guangzhou shi san yuan li 57 hao
Postal code : 510400
City: guangzhou
Country : china

Thanks for the warning, I was tempted to spend $100 for all 7 seasons of Hunter but was suspicious of planet dvd and clasic media which seems to be the same company. You folks saved me from throwing more money away to the chinese.

I want to stick my finger in Avril Lavigne's stinky ### and see her FECES on my finger.

I bet Avril Lavigne's ### has that stinky cheesy smell.

why dont you idiots out here give kathy a break already?!shes just trying to do her job-and her JOB is to keep you--YOU who think you are getting something for nothing out here in the real world to realize you are getting EXACTLY what you are paying for!=what you CANT get out here in the REAL world for ANY price! BUY it from planet DVD OR just DONT get it!regardless if its recorded from tv or whatever!can you see or get it from anyplace else?even if SOME dont play right- you can live with the ones that DO- i myself am totally satisfied with my 635 gunsmoke episodes--(AND my dean martin roasts!)MOST are great! some have probs--BUT for the price i paid?=4 stars out of 5 ---thank you-for the price i paid i got EXACTLY what i expected--you who demand so much-and pay so little-i say-- DONT expect HD quality= just sit back and enjoy!thank you kathy--AND planetDVD! and be GREATFUL to see them no matter the quality--at least you can SEE them and have them!

! WARNING AVOID THIS SIGHT!
Fraud Chinese Bootleg Junk! Illegally imported from China! No Import tax paid! Will say on box "Happy birthday" or something else to make it sound like a gift.
!US CUSTOMS TAKENOTICE!
I got ripped off, but won in the end. 3 months of talking to my CC co. to stop the recharges every time I got recredited. I ordered the complete series of Combat! and got Betwiched instead, which I still have. Got the Combat set sent to me 3 diferent times! Reported it to The United States Postal service and all they did was sent it back! My tax dollar at work! I still have 1 set and got to keep my money. UP YOURS!
I was threatened buy the US storefront that takes the orderes. Here are some links to the scammers. Her name is Kathy
storediscsmania@gmail.com
dvdhelpdesk1@gmail.com
I have kept all my emails and corospendance with My CC Co.
Here is adress the in China that they use.
Qingdao China
Qingdao heng tia sales department
Now I have found this sight I'll keep up to date to see if anybody can pull this all together
so legal action can be taken. I'm not too legal savy but would give any testamony or evidence needed to bring there rippoffs to justice!
It's time to ban together.
Thanks for listening.

I bought Alfred Hitchcock Presents. First of all, I was disappointed that the DVDs came in individual sleeves (2 DVDs per sleeve). I think each season should have its own case.
The numbers on the DVDs were very messy. I would have preferred to be able to write them in myself. Not all of the numbers were even right.
I was disappointed to see that the episodes weren't in order, or that there was no handy listing of the episodes. At least one episode title is incorrect. It says, "I Kill the Court." This episode, which is actually called, "I Killed the Count" is a three-parter. On disc 2, it says "I Killed the Count", but it's only part 3. I assume parts 1 & 2 are on other discs.
Lastly, the discs skip. It sometimes helps to gently blow on them, but not always.
I am really pissed off. I can't wait to see what problems come up on all of the other discs.
I just sent them an email. I will dispute the charge with the credit card company if I need to.