Plarium Michigan Studio
Reviews and Complaints

Best company ever! It has everything: from poker, slots and to the top (and my favorite) strategy games online- MMO games.

Love them
Looking forward to play more with new games!

Account has been banned. 400$ spent in the past week. Need account unbanned or money refunded. We discovered our child has been using our credit/debit cards without permission to play this game. While we had to rectify the issue with our banks we also let our child continue to play this game on the condition gift cards are used for purchasing so we can keep track and a limit on the spending. We just recently spent three gift cards totaling 400$ to spend on this game. However, it appears the account has been banned after using the gift cards. Please help us resolve this issue so our child can continue playing the game. We'd prefer this over getting a refund for the gift cards. If that is not possible, please refund what has been spent in the past week as it is not possible to access the game. Thank you.

My account reset and I can't remember my character's name or ID. Friends, please help. I'm struggling to retrieve my ID and when I try to log in, it fails. Below is a picture of my character, but without the ID, I'm stuck at the start. Can someone contact me on my mobile? I'm upset because since my birthday on May 12, and especially after May 15, my game has reset. Please fix my account and remove the incorrect one. My phone number is available for contact. I've been unable to play since that day because it's not linking to the correct account. I appreciate your understanding and assistance.

My account reset unexpectedly, and I can't access my character at level 28 because I don't have the ID number. Friends, I need your help. I apologize for my confusion; I'm not very tech-savvy. I'm unsure of my character's ID, and when I try to log in, I'm faced with the wrong account. Please disregard the incorrect information and refer to the attached image for the correct character details. Unfortunately, I'm also unable to provide my ID at the game's start. If possible, could someone contact me on my mobile? I'm quite upset because this issue started around my birthday on May 12th. By May 15th, the game reset to the beginning. I'm asking for assistance to recover my account and remove the incorrect one. My phone number is available for contact. I've been unable to play since the reset, as it's not linking to the correct account. I appreciate your understanding and hope for a resolution. Thank you.

Hello first I wanna start by saying this is the second time this is happened to me I wake up go to play raid shadow legends and my account is band for a refund abuse I did not file for any refunds but for some reason my monthly rate card had been canceled and refunded back to my account I don't know why this is the second time I've had issues with the raid card that's caused my account to get banned but as far as just trying to keep my Raid card active every month is been a pain and it's causing me to be banned twice so whatever is going on causing this I hope you guys can figure it out because if I'm going to play something I'm dedicating a lot of time and money into it so waking up like today when I should be collecting rewards and stuff it's making me feel like I'm not progressing likeLike I should be which makes me feel like I've just wasted my time and money for the last few months I've spent thousands of dollars in this game I've never asked for a refund don't wanna refund

I purchased the Raid card which came with a seven day free trial after the seven days Was up my raid card disappeared talked to support account banned Hello after purchasing a Raid card it disappeared I sent in multiple tickets to support so that they can fix the problem I continue to play the game and spend money on the game for the next three weeks before finally somebody fix the problem in my Raid card became active again I would have just re-bought it and spent another $10 but it wouldn't even let me do that my only choice was to consistently ask support for help fixing the Raid card after they fixed it two days later my account was banned Thursday, February 25 it says I abuse the refund I never asked for a refund all I wanted was for them to fix the Raid card that I had purchased or let me purchase it again which sounds crazy but I wanted it I bought it I wanted it but no asking for a refund ever happenedI will send a picture of what it was saying when I tried to re-purchase the Raid card

Gamer account banned due to "refund abuse" because my wife didnt recognize 2 charges and asked for a refund. No response from Customer Support. Purchased two bundle packs through Google play store to specifically help me succeed during a time limited event in Raid Shadow Legends. My wife thought they were fraud or accidental and unbeknownst to me she asked for a refund and now my account is banned. I have hundreds of dollars and hundreds of hours invested in Raid Shadow Legends. Im an active duty US service member, and i love that this is a mobile game because im always on the go. I reached out to customer service to ask what can be done to restore my account access and all i got was an automated response. Im concerned because Plarium has a bad reputation for helping their customers and i dont want to miss out on the ongoing Astralon Fusion event that I've already spent a lot of time and money on and am close to finishing with only 4 days left. My username is ***. All i want to do is rectify the situation asap so i can get back to playing. My wife said she didnt know and it was unintentional.

Account banned - unfair denial of service. Hello I have previously made a complaint to the ComplaintsBoard.com about this company which Plarium resolved. However I am now once again facing issues with this company. After two years of playing Plariums game Raid Shadow Legends and putting a lot of time and money into it, I excercised my right to cancel two purchases under the right of withdrawal agreement under the terms and conditions of Apple's App Store. I then received an account ban for "refund abuse". I appealed this decision and didn't hear anything so subsequently opened a ComplaintsBoard.com complaint. I then got an email saying they had reversed the decision, unbanned me and asked that I withdraw my complaint so I did as the situation was resolved. Two days later I have been account banned again, despite not refunding any further purchases. I have queried this and again no response received. I still now have no access to the game of which I have made many purchases therefore no longer have any access to my purchases. All I did was exercise my right of withdrawal as per apple store terms and conditions. This is absolutely horrendous practice that I refunded two purchases from the hundreds that I have made and can face a ban.

Online game offering a 1/4 promotional offer and never provided the 2/4, 3/4, and 4/4 offers, refused a refund on the initial 1/4 offering. This is an online gaming company. One of their in-game store offers, was a progressive offer. You purchase one offer and they provide progressive increasing sales items. The initial offer is for promotion 1/4. Typically with this company, once you purchase the 1/4 offer, they then give you the 2/4 offer, you purchase it at a discount and progress to offer 3/4 and then 4/4 sequentially. In this case, myself and multiple other customers were given the 1/4 offer which we purchased so we could get to the progressive other offers (2/4, 3/4, 4/4). Once we purchased the 1st offer, we were never given the subsequent progressive offers. Customer service refused to give us the progressive offers and refused to provide us with refunds on the initial offer which was purchased ONLY on the expectation based on their advertisement that 1/4 leads to the other 3 progressive discounts. Customer service refuses to assist with resolving the issue and has even stated that just because the advertisement clearly displays "1/4" in the offer, that it does not guarantee that the consumer will receive any subsequent offers.

Refusal to refund money for a purchase that I did not make but they say that I did. I have contacted them 3 times, still refuse to refund. On 10/13, I had an in game purchase offer pop up on the screen for an item called My House Is My Castle. An offer that I wanted. I clicked on purchase and entered my credit card information. It billed, but I did not receive the items. It returned back to the same offer screen for My House Is My Castle offer. I thought the charge did not process, so I clicked it again and reentered my credit card information. I did receive the items the 2nd time. I noticed a 2nd charge on my credit card and informed them I was double billed, but only received one of the purchased item. Plarium customer support said the received and was billed for a completely different offer the first time. I explained that was not the offer presented on the screen. They refused to remove the incorrect "virtual" items and refund the purchase price for the other offer that I did not select. I contacted them three times and they continue to refuse to remove the "virtual" items and refund the purchase price. They stand by it shows in their "logs" that I made two purchases for two different offers, even though on my screen, it only presented the one offer I had been waiting on.

Banned by a moderator named *** for no apparent reason, without warning, notice or cause. Unhelpful support staff. Account Exile ***. Today there was a user claiming to have used cheats etc. And attempting to provoke the moderator ***. Whom gave them several warnings that their character name and chat was breaking terms of service and they would be subject to a ban on their account if this continued. Multiple users were sending reports on this player as the exchange between them went on for over an hour. I asked whom they were looking for in chat. (This was the only thing I said through this entire ordeal) I read chat for something to do while I'm auto gathering at locations. Several moments later I was banned. I find it very alarming that accounts are being banned for no apparent reason, I've not broken the terms of service, or said nor have done anything unpleasant in the game. Sadly this other user whom berated a moderator and was warned multiple times that they were going to be banned was allowed to continue their escapade for two hours. This is a huge double standard and a flaw. I filed a support ticket for clarification as this ban on my account is obviously a mistake. Had Kenneth from the support team, or any other member of staff actually looked into this matter they would have been able to see that I have done nothing wrong, and this was in error.

I made an in-app purchase and then tried to back up my account, accidentally deleting it. I haven't received a human response in over 40 hours. I made a purchase on 04/06 at 1:57:32 PM EDT for $24.99 for a game's Gold Pass Season 1. The season started on 02/12 and I believe it ended around 04/07 or 04/08. I expected to have over 24 hours to progress through the battle pass and gain in-game benefits. At about 11:00 PM EDT on 04/06, while securing my account by linking it with a developer's account, I wiped the account data on my phone. I verified that the account still existed in-game and sent a support ticket at approximately 11:39 PM EDT on 04/06. I received an automated reply about restoration with the provided nickname. About 10 hours later, I received a reply mentioning potential delays and providing FAQs. Without further response, I asked for compensation and reiterated my issue, providing the requested nickname on 04/07 at 6:36 PM EDT. I still haven't received any reply addressing my issues, and it seems like much of the purchase's benefit is lost.

After spending money on Raid Shadow Legends, I was locked out of the game. Reinstalled and my progress was deleted. Plarium won't fix, refund, respond I have spent money on the mobile game Raid Shadow Legends. After spending money, I was told to update the game. When I did update the game, I was locked out of the game and unable to sign in. I checked their server status and they were not experiencing problems. Meaning that the update was either corrupted data or it was corrupted in transmission. So I reinstalled the game and was immediately able to play. However, all of my characters, currencies, and progress was gone. I then went to the profile page where, for the first time I saw under the log in that anyone who doesn't have a Plarium ID cannot save progress even though my progress had been saved every time I exited the app. I did not make a Plarium ID prior to the update because when I was promoted by the game, it did not say progress couldn't be saved, but that I would be rewarded with in game items for doing so. When I saw this information I searched the internet for cases where people had run into the same issue and found one that said he was able to get his progress back and then create a Plarium ID to prevent future problems. When I tried to do this I got an automated email response with multiple choices asking me to narrow down the issue. I did that and received another email basically stating the same thing. I replied with relevant information and was sent an even more vague email implying that I'm not submitting this issue under the right ticket. These emails also use words like account and profile interchangeably as to further confuse the issue. Now after replying to them a third time, they have not responded in almost 2 days. This is a borderline scam.

This company needs to be shut down. It takes advantage of people with aggressive marketing and false claims. As a father I have limited time to enjoy full games. So after seeing thousands of ads through their aggressive marketing, presenting the game as a free to play experience, I decided to give it a try. After only two days I was unable to progress any further in any reasonable amount of time. They also aggressively advertise digital products on their site with outrageous claims that fail to inform the consumer of how little they will actually get for the money they spend. After my $27.00 purchase I was given little compensation in the ability to progress. Basically being left in the same place I was before. Now for that price one should reasonably expect a full gaming experience at the least.. However this was not the case. I received little more than I had before I made the purchase, despite what the ads on their site claimed. So I decided to request a refund in exchange for the deletion of my account. It has been 5 days and I only just received word that it would take another 3 days minimum to get an answer to whether or not I would even be able to get a refund. Their game is designed to get consumers hooked, and then only allow them insignificant boosts to progression after spending hundreds or even thousands of dollars. It is exploitative and dangerous to consumers given it's highly addictive gameplay, advertising, and business practices. This game is specifically designed to target players who have a high disposition to addiction, only to get them hooked and then aggressively advertise their own products at insane amounts of money for what turns out to be false claims. Leaving the player with only the option of spending more money or cut their losses and forego all the money they spent in the first place. This business is dangerous and needs to be shut down.

Account Incorrectly Flagged as Suspicious, Unable to Confirm/Change Email & Receive Support. This complaint concerns a support ticket for Player ID. I'm not seeking a refund or return of lost characters. My account is wrongly marked as suspicious, and support won't help, especially with email confirmation issues. I've maintained this account, logging in for daily bonuses while playing others. This practice is common among players and account sellers. Being wrongly classified as a seller means no support to remove this status. Unable to confirm my email, I submitted a support ticket and surprisingly got confirmation. A second ticket with proof of email receipt was ignored. Plarium implied I bought the account, which is untrue. They closed the ticket without resolving the issue. I can play but can't confirm or change my email, which is unsettling. I've spent little but plan to spend more and want this resolved before the holidays.

The app has had glitches causing loss of resources that were purchased. They have declined resolution repeatedly. To understand fully you may need some understanding of the game, but I will advise as best I can. On 4/10 I was playing the game. An event called Towers started. Plarium is having difficulties during this event where the targets either disappear, don't populate or (in my case) when you attack it, the game freezes. This has happened before, but a small wait is one thing. Essentially, the entire clan (dozens of people) saw their soldiers disappear and none of us were given the rewards for the attack. Not knowing this had happened right away (the deletion of troops). We attacked the towers three more times. Same results. I contacted Plarium Support. They advised that this was a known "feature of the game" and that it was a waitlist. Not only is this not true, but based on other player's complaints, they know full well they have a serious problem here but are simply avoiding admitting it for fear of having to reimburse the money their game stole from us. At this point I have quit the game, too many issues. However, I am still owed the price of the dismissed troops, the event loss, the boosts we wasted enhancing our troops, speed boosts for marches and star shards/rss for kills. I contacted Google Play, however they said they do not issue any refunds if they are over 48 hours old and that I must contact the app developer. Unfortunately, they have refused any resolution at all. At this point, I am looking to have refunded my purchases back from 2/1. If this is not done, I do plan to dispute the charges with my bank if needed. I am worried about the legalities of doing so as this business is very blood thirsty if stories are to be believed about locking provider accounts/etc. If is needed, I have access to: 1) Screen shots showing the stuck marches 2) Accounts from players reiterating my claims (as they suffered the same fate) 3) My complaints both to Plarium and Google 4) Screen shots of marches being stuck today 5) A long history of placing complaints to Plarium both about game play glitches and harassment, them never helping in any of the cases. Please assist me in showing a big corporation, that cares not for the people they sell their product to, that they can't get away with this. I still have access to the game and if necessary I can, most likely, replicate any of these things and send screenshots again if there is anything you wish to see to confirm the validity of my claim. Thank you for your assistance.

Plarium Games developers have no desire to correct the problem with automated game bots-believed to be created by its developers raises concerns. 1). Fraudulent business practices? First of all, lets discuss the Russian clans massive useage of thousands of these bots on every game server. These bots can do EVERYTHING, that, a player can do- all you need to do, is either buy the bot, which was once on its own webpage "vikingbot.org"- or, alternatively, program a script to play the games 24/7-- which would explain last logins on player profile pages being posted at sometimes 100+ weeks since last log in.. Nevertheless, those accounts have effectively trained troops, attacked, produced BILLIONS of rss that its taken me and countless other players two years to reach 1/3 of their total, and all without any type of clan help clicks, or gain in influence. These bots are literally EVERYWHERE. They support what I originally, believed to be a cheaters account-doing all of the farming for the most valuable item in the game-resources, which are then placed in the cheaters account by an attack programmed to occur when the desired amount of resources have been accumulated--the helper bots, can now do so much more, than they did last year. Coincidentally, as actual paying customers, gained toiled after and pricey influence, arriving close to the russian clans using the developers bots, the game would then, be updated, to "improve" gameplay, and add yet, even more items to acquire for certain upgrades, that can only be done, with a brand new in game currency-- soul shards-- received from killing troops in foreign kingdoms- -and could only be upgraded once the players buildings had reached close to maximum level -- which has also been changed at least twice in the last two years. There were new buildings created for troops knowlege-- that costs a player billions of rss and many many weeks to reach completion-- that appeared over a series of updates.. each military statistic was added separately-- and each troop type would be followed by a 100% increase in cost for the next troop type to be completed-- there are six troop types. Still, the worst part of all of this new quest for military strength, is two-fold. Completing this knowlege at such a high cost to its players, doesn't do anything at all for your troops or any of the competitions scores. I have noticed NO IMPROVEMENT to my military in two years. Countless hours and lots of hard earned cash, are being exploited-for the benefit of the company itself. Moving the complaint back to the russian clans BOT/or/plariums developed scheme of computer fraud, subject-I considered, all the observations and experiences of my clans individuals before revealing the hard core truth about their game- which, will most likely be hidden from future victims of consumer fraud, that come to this website, to seek information specifically detailing the massive use of bots by the russian clans, while plariums support team adamantly, denies the allowance or knowlege of their abuse of services, in their forums-- requesting coords and screenshots of a suspected bot.That request is impossible to adequately fulfill, given the number of bots. Why would plarium not disclose the fact that their developers helped create the vikingbot, and indeed, have been allowed to continue to use them, by the thousands. The once believed "cheater", never needs to buy ANYTHING from the individually selected bank offers per actual paying player. (which, are thrown at us, appearing to be the same pkg-but, upon further investigation, have been adjusted to control the progress of selected players growth-- I have screenshots of this). WHY would plarium support claim to not allow bots when responding to paying consumers in their forum -but, not mention it in their terms of use? WHY would the website vikingbot.org state that they have exclusive permission from plarium, to sell their bot to its players and give these players a free pass to progression, and alter the game to make paying customers growth impossible? One answer comes to mind-Plarium is a fraud.