PokerStars.com
Reviews and Complaints

I can play poker for money down the street and you [censor] money grubbers want me to pay for chips to win nothing...[censor] you! You [censor] scam [censor]. Oh I forgot theres a casino wwith in 5 miles. So [censor] you again...[censor]! Oh write the 7 digits here to verify if your not a robot [censor] you really want me to go on about playing cards for free and having to pay some piece of [censor] site on the web for chips?

so from the beginning I place a 10 pound bet that has a bonus of two further 20 pound bets after being placed. lucky me my football team are winning after 70 minutes so I cash out as they are playing Liverpool. I am happy with my 70 pounds of winnings and I go to cash it out as I really need the money. I am then met with a message that if I withdraw now I will not qualify for my two free bets so I leave the money in there it is supposed to take a couple of days. two days later the bonus's have not appeared but there is a free 5 pound spin on the slot machines something I am not familiar with but its free right. the slot machine shows up and there is a little message down the bottom showing 5 pound bet so I click bet and wooosh one spin costs me 50 dollars of my winnings without warning. I am infuriated and complain straight away, I bet this is the first of a common trick employed by this despicable company. they would not reimburse me but gave me a free 50 pound of casino cash(impossible to do anything as you need to turn it into 1000 pound before you can withdraw it so useless. I then think well at least I have my free bets but no apparently because I cashed out early my bet did not qualify despite the message that stopped me withdrawing the money earlier and avoiding this whole sorry mess told me. I cant help but feel that these are all tactics employed by this company to screw as many people over as possible. there is no way this was all coincidence and I'm betting a similar sequence of events will happen to a lot of people like me.

To whom it may concern

Yesterday i logged into my laptop and opened outlook.com to send an email to pokerstars support to delete my account.
but my mistake i sent it from my father email which is assigned to another account at pokerstars.
now they have blocked his account instead of mine.
but in the email i very well stated the username to be closed which does not match the email it was sent from .
so the email used to request to close account wa***** is not wa***** emails but my father email who also has an account in pokerstars .

my father and i have been sending email to the support team explaining to them the error that had happend . and we only got one reply after 5 hours .

till now my father username is frozen .

we have sent many emails . from my username as well as my father .
we are ready to provide any credential they ask for

please let us know what we should do next

I joined Pokerstars.com on Christmas day 2016 deposited £100 through PayPal and my account was not credited with the funds and I contacted Paypal. Who stated that the transaction was fine and it was ok to proceed. Yet Pokerstars have said there was a charge back by Paypal but have not retuned my funds so I am out of pocket by £100. I keep emailing them asking for its return but they just ignore my emails. Does this mean I have lost my £100 or can PayPal get it back?

I won £1000 on PokerStars but when I went to withdraw they said I've got to verify account I've sent about 100 pics of docs that they say are not clear enough so they won't give me my money there is nothing more I can do every pic I've sent is clearly readable they have no intention of verifying the account I've deposited through my bank I've sent birth cert drivers licence passport with no luck they want a pic of me and docs in same pic which is impossible to do with the clarity they insist on the drivers licence is small writing which makes it hard to get pic of me and docs please help me

About a month ago I started playing the Pokerstars Challenges (eg. "Jacks or Better;" "Poker Challenge"). I am speaking specifically about any challenge that promises a cash reward (daily challenges are typically easier to complete, but only payout a ticket to a scheduled tournament, with hundreds of tables, and limited payout). These challenges promise a payout between $1 and $10, 000, but I have completed dozens of them and can confidently say they pay one dollar more often than not. I've received $2 and $5 dollars before, but these too hardly seem worth it for the work you have to go through to complete the challenge. And you don't know how much you're playing for until you have completed the challenge. Their Spin&Go games seem much more fairly paid, and you know what the pot is before you play the first hand. I think far fewer people would play the Snin&Gos if the pot were similar to the challenges. Until this disparity is addressed, I will not be playing any challenges and I will encourage others to avoid them.

I deposited 140.00$ Ca. a couple of weeks ago to play in some tounaments on a Sunday. I try to enter after depositing and the site won't allow me to register. I get an email 7 hours later saying my account is under investigation. After a few days of asking questions why my account is frozen, they ask me what my association is to another player. Which is my adult son in another city almost two hours from here. I tell them that is my sons account name but he hasn't played in 5 years. They have continued to freeze my account because they want to discuss something with my son about his old account. This has absolutely nothing to do with me, we never play poker together, or provide any moneys to each other. They continue to explain that my withdrawl request will not be honoured until they get his account straightened out. As I said he doesn't know why he'd have any reason to speak with them after 5 years away . I believe Pokerstars is now RANDOMLY selecting anyone they want to keep their money to pay for the old debt original owners of Pokerstars has incurred. Anyone have ideas on how to get my money back and NEVER play on their site again?

I have been playing online poker for the last 10 years and I have played in live games at the casinos all around the U.S. I have come to the conclusion that online dealing is anything but random like the websites proclaim their dealing system is purely random from a random generator of sorts. I have played with live dealing and the frequency of bad beats is no way near the frequency of bad beats as in online dealing. I have noticed that at least 80% of the hands dealt online seem to always have, by way of which cards are dealt, the latent possibility for a flush, straight, or full house capability. This would not be so bad, but this occurs way more than it should naturally. I have many times just marveled at how many 3 cards to a suit or a pair shows up on the flop. Again way more than it would if the dealing was done with a live dealer. I have also noticed that as the tournaments start to wind down to the final table, the chip leader seems to make virtually all his hands no mater what the chip leader is holding or what comes on the flop. I am convinced this is all in the software that the website is using as a random generated dealing. I believe this is a way for the poker website to eliminate as many people in a tournament setting as possible in the shortest period of time because the poker websites make their money on the entry fees to each tournament and if they can turn a tournament over quicker then they can collect the fees faster. I for one would never play online for real money no matter what the website claims were. The "random" dealing in the software could be too easily manipulated in a very deliberate manner so as to compromise the very honesty and integrity of the game itself making the results suspect at best.

I was playing a tournament that I paid cash for. All of a sudden I was disconnected and couldn't finish the game. I immediately sent an email to pokerstars and they told me that I was hacked and now I need to send them a picture of my identification that is clear and show all pertinent information. I gave them my phone number for they asked for it. They never have called me. I asked for a number that I could but still no response. They say they want to work with me but they don't. They have made me feel like a criminal and I have had this account for several years. They could ask me questions about my initial sign up. But they just keep sending back same email and I don't even know if its from they. I even asked them where I could go to make a complaint against them but they have ignored that. What can we do. My money is for less than $4). Canadian, but its the principle not the amoumt!

I was playing PS and system crashed. Was not my end and connection was good. They told me I was using a outdated software program and this is the reason it crashed. Would not supply me with refund. Dont bother playing with them. The FBI were right in shutting them down. They are fraudulent.

This poker site (play poker) is totally below standards for play money poker.I have lost (through THEIR internet connection) not my internet connection, as I have a very strong server...a few million play money chips. The end was today when I was all in for a million six and low and behold I could not play my last "in" for the pot, Server problems on my end? NOT. Of course I lost due to not being able to play. This site was and is still a sham. No more from me. Why are these situations not addressed? Who cares at this point - the site will never see me again.

I have played real poker for at least 2 decades and I have been playing Texas Hold'em for close to 15 years now. I used to play at pokerstars.com years ago and quit for obvious reasons and now people from America cannot play for real money, which is a great thing, but my belief is that ALL online poker games are fraudulent. My complaint about pokerstars.com now is that they may not let Americans play for real money, but now they have a way for you to buy PLAY CHIPS. Yes that's right fake chips and it even says you can't cash them in for money either.
The problem is they are still up to their fraud ways. I started playing there again about 3 weeks ago. It is the worst depiction of Texas Hold'em I have ever seen. Here is an example of what I keep seeing in the game. There will always be at least one person in the game that bets almost every hand no matter what their hand is. What will happen are players getting tired of waiting on a good and and call one of there bets. In doing so you are about to be set up.
Example and what actually happened in 90+% of my games. I have 9 7 off suit and the the same guy in the game is still betting every hand. I decided to call because I'm getting tired of folding hands the entire game. The flop is 10 2 6. Not a good hand, but it's the first hand that I actually have a shot, even though it's small, of making a straight. The guy bets, but it's a small fraction of what's in the pot so I call taking a chance. The turn comes and the card is an 8. At this time there is no chance anyone can get a flush and nothing showing that he can beat a straght. I try to trap him and check and then he bets somewhat big believing I have him trapped so I just call. The river comes and the card is a 10 and no flush possibilities. Now I know, or at least I thought I knew, I have him and check. He bets a third of the pot and I go all in and he calls. Now remember that what I'm telling you happens 90+% of the time in the game. He's holding pocket 6's which gives him a full house. This my friends is a setup hand. Yes it's for play chips, but my firm belief is that they are trying to get you to buy play chips with real money AND they are practicing their setup hands like this in the real money games, which is defrauding all those people in those other countries.
Why would every game have at least one person betting every hand regardless of what they have? I have seen at the end of a hand and they show their hand that they had bet at the start of the hand with 3 9 off suit and on the turn and river they make a hand that takes the pot because they either keep betting or they keep calling all the way to the end. It's always the person doing the constant betting in the game and they always get paid off regardless of their two starting cards. If this can happen in play chip games you can bet that it is happening in the real money games. When I play real life poker I never see what I see on any online poker game and if you are foolhardy enough to play for real money in those games you will lose and they will do it when they can get you for the most money they can. ALL online poker games are a fraud and I don't understand how any are allowed in the United States and that includes online poker games that offer you to buy play chips. That's just like setting your money on fire or melting it down do nothing. STAY AWAY FROM ALL ONLINE POKER GAMES!

Guys, My PS id is rajesh_asi
Could you please help us in getting my money back from pokerstars. They blocked my account for allegation of creating multiple ids...and I gave them my reply belo

I have created only rajesh_asi which is my id, rest of the ids are of my family members & friends and they created it to play Home Game, as you know home game can't be login through mobile as some of members plays through mobile because they don't have laptop, So they tell me to login to their account and register in home game after that they play from mobile. There is no illegal use of any of the ids. Also, sometime I do send them few money(like 1 or 2 dollars) to play for small games.

If you can analyze, i have been a regular player on pokerstars and invested more than $10K so far. So, why would I do such thing which can bar my account. However, I apologies and will make sure we don't login other accounts through my pc for family games.

Hope you understand my concern and open my account.

Moreover, I have attached my passport for your reference. Please let me know if you need any other information.

After this mail see the amazing reply from poker stars

We have determined that the documentation that you have provided to us upon our request, does not appear to be legitimate or genuine documentation. We respectfully ask you to please provide unedited documents as previously requested ensuring that all the details are clear, unobstructed and genuine.
If you fail to provide legitimate documentation your account may be terminated and all funds therein could be confiscated

This is an absolute ### - they have blocked my $2500 in to my account. How can I edit my scanned passport pdf file.

Please help me in recovering my money from this nonsense site.

Here are the simple facts:

1. I have never played on PokerStars and wanted to give it a try, opened an account and deposited $600with my visa.

2. My account was immediately frozen, I didn't play a single hand of poker or even sit at a table.

3. They requested that I send documents that contain in my opinion very sensitive information and that could be used to steal my identity, so I said "No thanks, please refund my money."

4. They refused to refund my money, at best this is extortion, at worst blatant theft.

5. My advice, if you don't want to provide sensitive personal information or have your money stolen. Avoid PokerStars.

This is a rigged site that just wants to take your money to buy these fake chips.
You have no chance of wining because they want you to buy more fake worthless chips. One should stay away from this site because one can not win here its rigged so bad they should not be allowed to take money in the USA because they don't have a gambling licence. SHAMEFUL SITE

well, I'm playing at pokerstars for few years. I have won few tournaments, but after 15k win I noticed one thing: if I have preflop 90-95% chance to win - I loose like 90-95% of playing hands. For example: I have AK, pushed all in, and other called with A9, he has 3 outs (that's smth like 6-8% to win), and guess what, he gets one on flop! It doesn't matter how I play, I have 99 call anything and loose to AK or AQ or AJ... I have AA I loose to 88 and so on and on...
I don't know what it is, but sometimes I think You have to pay lots of money to win again, or play lots of tournaments when pokerstars program lets You win...

dear pokerstars i play on your website everyday i have won tickets that i have no idea how to use as well as lost money due to connection issues this however is not my complaint i would like to know what kind of random generator is used on your website when playing poker with a deck of cards the odds of pocket aces winning is in the area of 60%+ on your website the odds of pocket aces winning is less than 30% this is not a rough estimate i have kept track of over 1000 hands and these are the odds i have come up with please have someone look into this because it is very frustrating when you lose to 6 3 off every hand ps why is it that 1 person can log into over 1000 games an hour but me and my poker buddy cant sit in the same room and play against each other? thank you for your time and consideration as well as providing us with an online poker game just please remember we dont all have daniel negraneaus money so please try to make a little more reaistic ty yours truly mule_wagon

I play poker on pokerstars as does my wife and daughter. We only play the low cost games. Mainly 10 cent games. My daughters computer stopped working so when she asked I didn't hesitate to let her log on to her own pokerstars account on my computer so she could play a game. Next day I am banned from pokerstars, my account balance confiscated, and they accuse me of cheating?
This is because 2 different accounts from the same computer? Surly this must happen all the time. I have emailed them repeatedly and they wont respond about my account balance that they have stolen.
They seem to be unapproachable.

As of today April 15th, all three of th4ese sites are banning u.s. players from playing with real money. It's about damn time. The card programs are horrible, the game doesn't represent real poker at all, and everyone of these ### owners belong in jail. The poker pro's that helped advertise these sites should also be charged.

I have played online poker for a solid year and a half now. When I play live I see lots of hands just like online, I have never seen anything like what happens on pokerstars happen in live poker. The shuffling is supposed to be random and is "proven" to be random in pokerstars...yet I can sit with JJ and say ok someone with a low Ace hand is going to call me and hit his ace somewhere...and lone behold..it happens...every single time I can sit and call the hands like that..but who is going to fold one of the 5th best hands pre flop?... This is outrageous in my opinion. When I ask pokerstars employees to tell me where I can go to report their rigging of their site they simply rub me off with a oh blah blah blah we have proven it is random and cigital has done reports on us and yada yada and never once telll me where to report it. They say oh we can give you a report of all your hand histories to prove it to you...well that would just help me prove my point...the fact that 90% of the time when I go in being the favorite I lose. Statistically incorrect dont you think? Well pokerstars doesn't think so...shifty?...dirty?...hell yes.