PoliceAuctions.com
Reviews and Complaints

This company has one of the most deceptive and dishonest companies with a website on the Internet! Avoid policeauctions.com at all costs! Their products offered are sub-standard Chinese made items with very little value and their signed memorabilia is mostly fake! More than likely they have someone in the back room signing worthless items that they then sell on their site as valuable signed memorabilia.

My experience with them was a nightmare! I bought a book that was represented to have an authentic signature in it and that signature turned out to be a 100% fake! I was told that if I returned the book I would be paid a full refund within 5 days of them receiving the book back. I got an RMA number and returned the book and after 7 days of not receiving my refund I called them and spoke with a fairly stupid sounding girl who said they would process the refund immediately. Of course I never got a refund and I opened up a PayPal dispute/claim. The company never answered the dispute/claim and continued not to issue the promised refund.

I then saw on their site that the returned fake item was re-listed and resold, so I called them again. Once again I spoke with the stupid sounding girl and this time she gave me a song and dance that they had indeed refunded me and even gave me a fake PayPal refund number. I called PayPal and they told me the refund number did not exist in their system. PayPal checked their PayPal account and confirmed with me that no refund was ever issued under any number by them to myself.

Finally, after a month and a half and a big hassle PayPal took the money from their account and refunded me! Avoid these clowns at all cost, unless you are a glutton for punishment and disappointment!

I bid and won 2 rings from them. One an amethyst, received it with one stone missing. I wore for 3 days to show people and 2 more stones fell out. They said value was over $700, I don't believe it. I also ordered a Tanzanite ring valued over $800, I wore for a week and lost a stone. Can't get a hold of them! Very disappointed with this site. My other question is how does this "police" auction site get so many new items to sell?

I asked the customer service at policeauction.com where they got their items because I wondered the same thing. They indicated that they have contracts to liquidate merchandise. The auctions are not really police auctions they are run by Vortel Inc. However, when I was sent the wrong item (which was damaged also). I was told to return it and they would send another. I had to pay to ship back the damaged and incorrect item sent to be by THEIR MISTAKE. So I did that. I wait a couple of weeks and see that they have received and processed my item. I also notice 3 of the same items going up for auction while I am waiting for my replacement. I finally call them and they say they don't have anymore so they will just refund it. After I questioned them further, the customer service person said well, we have 3 more on order so we will get more. They ended up just refunding my original bid and shipping. I think they just didn't want to spend the money to ship me my item. So I did not receive the item I bid on and it cost me an extra $12.95 for nothing. I have since seen 2 other of the same items going up for auction. So they did have them.

You need to be very careful when bidding on this site. They seem to have good bargains but they tend to send items that are not as described, the wrong item, or damaged items. (This has happened to me several times now.) You will then have to pay to send the damaged or wrong items back and at best get a refund for the original bid.

I can't say if the items being sold are genuine yet, but I am checking that out as well.

It would have to be a very, very good bargain for me to chance bidding again.