Pool Supplies Canada’s earns a 1.7-star rating from 6 reviews, showing that the majority of pool owners are dissatisfied with their purchases.
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Pool liner
We bought a 21 ft round above ground pool, after installing the liner we saw that it had a hole in it. After contacting pool supplies about it and them only getting back to me a while after they are asking me for pictures of the packaging? And without the packaging they cannot replace the liner? I did send them pictures of the whole in the liner, I have proof that I bought the pool and accessories from them. This is ridiculous!
Desired outcome: I want my liner replaced
Above ground pump
The product was defective we paid to have it rushed we ordered it may 29th it came June 3 we went to have it installed by professional installation and he confirmed it is defective..we contacted pool supply who said we can't return it as we opened it..and how can you check if you don't open the box and the rep hung up on us..Then we do it under warranty send video of it not working to send to manufacturer..to wait and see what they say if they will replace it..extremely frustrating and poor good business. I been dealing 14 years however never again. They don't stand behind defective products
Desired outcome: Full refund including rush shipping
Latham pool
ordered a complete pool package
missing the coping to install the pool liner
after many requested finally got a reply from Sarah B who claimed it was in transit, found out after a hour with FEDEX that that was a lie and there is no shipment
I have a back yard torn apart and I cannot complete the installation without these parts that I have already paid for
Mike claims they are a authorized Latham dealer bur according to Latham that is another lie
Is Pool Supplies Canada Legit?
Pool Supplies Canada earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Pool Supplies Canada. The company provides a physical address, phone number, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
The age of Pool Supplies Canada's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Poolsuppliescanada.ca has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Poolsuppliescanada.ca has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
A trust mark has been identified for a poolsuppliescanada.ca, but it is important to verify the trust mark and its source to ensure that it is legitimate. Ensure that the trust mark is genuine by clicking on it and verifying its authenticity through the issuing organization's website.
Several positive reviews for Pool Supplies Canada have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
We looked up Pool Supplies Canada and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Poolsuppliescanada.ca appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- While Pool Supplies Canada has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 16% of 6 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- Pool Supplies Canada protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
pool cover separation
We purchased a 14 mil cover because the website said it would last longer than the 10 mil cover we had purchased 4 years earlier
It lasted almost two years and started to rip and not on the seam which is the only thing they cover on the warranty
We have had pools for 40 years and never experienced anything like this
Company says sorry nothing we can do
I read another complaint online about the same cover separating after 2 years
raypak in ground pool heater
Purchased a Raypak 199, 500 BTU Millivolt Natural gas heater, Code PR206AMNC, May 2017, $1852.07 the heater ran well last year without a problem started pool up this year in May, heater working ok until June 2018 and started to leaking water form the heater core, contacted Pool supplies regarding this issue they contacted Raypak warranty person who emailed back saying they don't have a dealer in my area and will have to hire a person to repair this problem then send pictures and parts to Raypak for warranty evaluation, which is no guarantee they will reimburse for the parts and repairs. That is one backward warranty, consumer puts outs cost of repairs and then is left awaiting a decision on whether the Raypak will cover the costs.
Corespondence below
---------- Forwarded message ----------
From: Joan Abuyuan
Date: Thu, Jun 7, 2018 at 2:42 PM
Subject: FW: 345371 Warranty request - Stephen Hopson - Huntsville, ON
To: Greg Laver
Good afternoon Greg,
We don't have service for the area. Please have the initial installer service the unit and have them sent pictures of tub bundles and installation.
If they require technical assistance, they can contact Tim at ext 222
Joan Abuyuan | Warranty Administrator | Rheem Canada Ltd./Ltée | 125 Edgeware Road, Unit 1 Brampton, Ontario L6Y 0P5
[protected] ext 263 [protected] [protected] joan.[protected]@rheem.com
**Water Heater web warranty verification is for US customers only.***All claims are subject to review***
Residential water heater installed anywhere other than a single-family dwelling: The Application Warranty Periods will be limited to 1yr from Effective Date for both tank and parts in all cases (in all locations regardless of who installs the unit).
From: Greg Laver [mailto:[protected]@poolsuppliescanada.ca]
Sent: Thursday, June 07, 2018 2:32 PM
To: Joan Abuyuan
Subject: [EXT]345371 Warranty request
Stephen Hopson
638 Ravenscliffe Rd
Huntsville, Ontario P1H1N5
Canada
[protected]
Raypak 199, 500 BTU Millivolt Natural Gas Swimming Pool Heater
CODE:PR206AMNC
heater is leaking customer says he uses a local company and they handle the water on a weekly basis.
Can you arrange a warranty call on this unit?
Thank you,
Greg Laver | [protected] | [protected]@poolsuppliescanada.ca
http://secure-web.cisco.com/1DGjvUh-NfQUgoJ2iFlkAw7D0MPl7ZVVBzspQbzClcYtGaSadrwKnU1EgS_Y5RUAFTzeh9RcRXRazLRkRtna17dV3fk12Am3DfkExxi5Yg-L1DDNbMZjfxuxn7yOyj4biuF4GT6iBECv7FAT7f2sOhbEUdYLoaAqxm6B-gpSKnrY6tGTRvZHD1Gprl1V_NfYLWLOCo7naG6nBbzdHsXmkiBV_T6OuvSIhfG9A-1fD9e7h_nDYs3z1YydANioJDVLrB1VDs1J5__bJ2PWuBIHgNfl1Id-hkcm5pwYAPoQ_UUJTuRJVAO6yhy8fw-bR24-8m3y6FSCctNwPsjesiApGLQ/http%3A%2F%2Fwww.poolsuppliescanada.ca | Leave Us a Review On Google+
Replied
A Heater for a pool
I bought a heater at pool supplies canada in Burlington for 499.99 plus 13% tax. We had to returned it because that heater needed a 240 v which this was not mentioned on the product details. I called them and explained the problem and told me that they could only give me a store credit which a was not happy about it.So finally after email and email they deçided to give me a refund minus 15% for restocking fee which was not mentioned on their return poliçy so i called that stealing. My total i got back was 480.00 which should of being 564.99 and the shipping was 52.00 dollars.Please email me for what i can do for this problem at [protected]@ hotmail.com Thank you
The complaint has been investigated and resolved to the customer's satisfaction.
We are very sorry that this issue was not resolved in a more appropriate fashion prior to your post here. A member of our management team will be reaching out to you shortly to try and resolve this issue.
Regards,
Pool Supplies Canada
We bought a pool from pool supplies Canada, then we had a problem when the pool was being installed, we contacted them many times by email and phone and never getting a reply back, very poor customer service like non existent. I would not recommend pool supplies Canada to anyone.
Pool Supplies Canada Reviews 0
Overview of Pool Supplies Canada complaint handling
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Pool Supplies Canada Contacts
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Pool Supplies Canada phone numbers+1 (888) 992-9952+1 (888) 992-9952Click up if you have successfully reached Pool Supplies Canada by calling +1 (888) 992-9952 phone number 0 0 users reported that they have successfully reached Pool Supplies Canada by calling +1 (888) 992-9952 phone number Click down if you have unsuccessfully reached Pool Supplies Canada by calling +1 (888) 992-9952 phone number 0 0 users reported that they have UNsuccessfully reached Pool Supplies Canada by calling +1 (888) 992-9952 phone number
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Pool Supplies Canada emailscustomerservice@poolsuppliescanada.ca100%Confidence score: 100%Supportliner@poolsuppliescanada.ca99%Confidence score: 99%serviceauxclients@poolsuppliescanada.ca95%Confidence score: 95%supportreturn@poolsuppliescanada.ca75%Confidence score: 75%returns@poolsuppliescanada.ca75%Confidence score: 75%semi.inground@poolsuppliescanada.ca60%Confidence score: 60%aboveground@poolsuppliescanada.ca60%Confidence score: 60%
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Pool Supplies Canada address3230 Mainway Rd, Burlington, Ontario, L7M1A5, Canada
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Pool Supplies Canada social media
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Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
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