Popeyes’s earns a 1.2-star rating from 1335 reviews, showing that the majority of fast food enthusiasts are dissatisfied with their meals.
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Gift card
I received a gift card for Popeyes. I checked the balance on the card to make sure it was activated, before going into the store. When I ordered and went to pay, the gift card was not reading on their machine. The manager came to the front after about 5 minutes of us trying to get the card to swipe. The manager said gift cards don't work in their store...
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I purchase the following items today (2/29/2024). Classic Blkn chicken combo. The entire food was cold. the chicken was extra salty. I was not able to eat it. I also purchased a child's combo and it was also cold. They gave me the wrong sauce and there was no toy in the bag. The entire meal was so very disappointing. Popeye's #2134 1180 East Main St Alice, Texas 78332 [protected] 6:32pm
Read full review of PopeyesLack of caring. I was not greeted, smiled at or made to feel welcome.
Store # 11934 / date 2/27/24 / time 2:47 PM / ticket # 20061 / Dine In, not Drive thru as the ticket says. Ordered: 1 Spicy Crispy Chicken. Sand. / Mash & gravy / Coke My meal was Un-Appealing at best (see Photo) It was NOT crispy but soggy. Certainly didn't look like the picture. I had to return to the counter to ask for a fork/spoon for the mashed...
Read full review of Popeyes6pc chicken wings (garlic parm)
I got the 6pc Chicken wings on 2/26/24 at 12:30pm. I got these from the Clifton Park, NY location. An hour after I ate them, I became extremely sick and had diarrhea for the entire day afterwards, up until 11:30pm at night. I believe something might be wrong with the fryer oil or the chicken itself, and I’d hate for this to happen to someone else.
Read full review of PopeyesWrong order, cold food and poor service
I went to Popeyes in Spartanburg SC on East Main St. on 2/21/24 12:45 pm. I ordered two sandwiches, two senior drinks and large Mashed Potatoes and Gravy. I was in the drive thru. The server takes our money then hands me two drinks which I didnt look at and a small bag, in the bag was a few chicken strips so obviously not what I ordered so I gave it back...
Read full review of PopeyesRudeness from store employee
My wife and I placed separate mobile orders for drive thru at the pensacola east 9 mile rd store. Whenever I came to the drive through I gave the lady both order numbers and both names and she says pull to the window.. I get there and I was asked to show both orders on my phone.. I only had my phone and I could only show the order I had placed.. She told me...
Read full review of PopeyesDrive thru
We ordered an 8 piece family meal and ask that it be divid1/2 and spicy and mild, When we got home I opened the box and there was no division between the chicken and we could not tell which was which. Also Popeyes should be ashamed to sell so small pieces of chicken for 26.95. No breast were received mostly thighs. We will probably will not eat at Popeyes again if this is the way you are doing business. We have been to 2 different stores and they are both terrible. The Alton IL store we couldn't even get waited on and the store in Granite City IL served us this.
Ronna Ribble
[protected]@sbdglobal.net
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Customer service/order
On 2/17/2024 @ 1:39 pm. I used the drive-thru at Location number 3121. My order number was 885. I placed an order of a 6p combo-Garlic Parmesan. Sweet Tea no ice and an apple pie. The lady that took the order called the order back to me. She then asked me to pull up. Once I got to the window, the young man started asking me about my wings and drink to make...
Read full review of PopeyesRude behavior from the manager and employees inside and outside the restaurant
I drove up to the parking lot at appx. 9:57 am. The restaurant opens at 10:00. am. A man in a car without a license plate drive up beside me and put his window down. He had on a popeyes hat. I told him I wanted to order 12 nuggets for $5.99. That is the price given online for this item. He told me not to enter the building but that he would go in and asked...
Read full review of PopeyesOrdering for pickup
Ordered for feb 11 super bowl day and did it through the website. Husband go there and they said they didn't have an order. It was paid for but they didn't know anything about it. They wouldn't do the order so they said they wouldn't do anything about it. So I lost my money. What do I do about this? Please help me. I'm elderly and disabled and I seem to be taken advantage of. Help please.
Desired outcome: Chicken or money back. Thank you.
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Food/selection
On 1/27/[protected]@8:12pm I visited Popeyes #13675 in Ofallon, IL. The lady on the speaker said they were only accepting the exact amount or cards, and I knew then it was going to be a problem. I said okay and proceeded to order against my better judgement due to issues being a common thing at this location. The first item I order there was no problem, then I...
Read full review of Popeyescole slaw
First of all, the price for a large cole slaw is ridiculous, but the fact that I paid $5.87 for a container that was slightly more than Half full! Any deli or KFC give u a container that is FULL! Feel cheated and request a refund. I have held onto the receipt and if I do not hear from you I will mail my complaint along with the receipt to corporate office.
Claimed loss: $5.87
Desired outcome: refund
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Food and employees
01/13/2024 @11:31a.m. Store #2205 Jennings, La 70546 My husband, daughter, granddaughter and I went to Jennings for family visit. We decided to eat @ Popeye's. The girl on front counter was rude and looked mad. Not friendly at all, we ordered our food. We sat down, and then my husband was called to get the food. He ordered coleslaw as his side and...
Read full review of PopeyesRaw chicken
I have a receipt #11209 from Popeyes chicken on s. Limestone st. In Springfield,Ohio. The date was Jan.17 at 5:15p.m. I ordered one of your combo family dinners that cost 26.99. The chicken was raw inside and my elderly mother didn't notice and ate a piece. She later became I'll. I called store and they were very rude. All I want is refund. My uncle is a lawyer. He would love to take case
Read full review of PopeyesYour app is scamming people. Inability to select items. Free item dropped off the order
You have the Weekend Wings Special. Buy a six-piece, and get another for $1.00. I tried to select it through the app on Friday, January 12th. The banner would not respond, allowing me to select the item to order. In am attempt to take advantage of offers in the app, I then selected the 12 piece and a free chicken sandwich. The app allowed me to make the...
Read full review of PopeyesProduct
I purchased an order on 1/03/2024. Store # 13156 on Telegraph Rd in St. Louis, mo. I paid $35.21 for food we could not eat. It was overcooked and dry as though it sat the for hours. I don’t usually complain but this was the second time this has happened at this store. I ordered mild chicken and white meat. It was all dark meat. Mash potatoes barely had...
Read full review of PopeyesChicken sandwiches, and the general customer service.
Every time I go to the restaurant something is wrong, either wrong order or I get clearly old food with hard bread and turning mayo also the customer service is sub par 1 the staff are rude and inconsiderate. 2. the employees at Popeyes in tooele have no respect or concern for health and oe service. 3 I have called numerous times upset and I only get if...
Read full review of PopeyesMy son hasn't gotten paid for working for you in over a month
My son has worked there for a month and they still haven't paid him... I've reached out to corporate but they are a joke who never reaches out to you... I have now filed a claim with the texas state attorney general's office. I have also filed a claim with the texas workforce commission. I have also filed a complaint with the u.S. Department of labor. My...
Read full review of Popeyes and 2 commentsAn employee would not take two orders at the drive thru and lied and said they didn;t do that.
An employee told me that they didn't take two orders at the drive thru. I asked when they started that and she said it had been like that a long time. She told me if I went to another store it was the same way. I said I couldn't believe that they couldn't take two orders. She rudely said good night mamam. I said I wanted to talk to a manager and she said...
Read full review of Popeyes12 piece wing dinner
Good evening, My order # is 62 (13177), I went through the drive thru on 3411 Camden Road in Pine Bluff, Arkansas 71603 at 7:10 on 12/31/23. I ordered the 12 piece wing combo with half sweet and spicy and the other half was garlic parmesan, I didn't check my order before I drove off but when I got home and opened the order there was 2 packages containing...
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About Popeyes
Popeye's menu features a variety of mouth-watering dishes, including chicken tenders, chicken wings, shrimp, and fish. The restaurant also offers a range of sides, such as mashed potatoes, Cajun fries, and coleslaw, to complement the main dishes. Additionally, Popeye's has a selection of desserts, including their famous cinnamon apple pie and banana pudding.
The restaurant chain has gained a reputation for its bold and flavorful Cajun-inspired cuisine. The company's unique blend of spices and seasonings is what sets it apart from other fast-food chains. Popeye's uses only high-quality ingredients to ensure that every dish is fresh and delicious.
In recent years, Popeye's has gained significant attention for its social media presence and marketing campaigns. The company's witty and humorous approach to advertising has helped it to stand out in a crowded market. One of the most notable campaigns was the launch of the spicy chicken sandwich, which sparked a viral social media frenzy and led to long lines at Popeye's locations across the country.
Overall, Popeye's is a beloved fast-food chain that has built a loyal following of customers who appreciate its bold and flavorful cuisine. With its expanding menu and innovative marketing strategies, the company is poised for continued success in the years to come.
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3. Writing the title: In the 'Complaint Title' field, briefly summarize the main issue you have encountered with Popeyes. Make it concise yet descriptive enough to convey the essence of your complaint.
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:
- The date and location of the incident.
- Specific details about the product or service, including any order numbers or receipts.
- A clear description of the problem, such as incorrect orders, poor food quality, unsatisfactory service, or hygiene issues.
- Any communication you've had with Popeyes staff or customer service, including their response to your issue.
- Steps you have taken to resolve the matter and the outcome of those efforts.
- The personal impact of the issue, such as inconvenience, illness, or financial loss.
5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, photos of the product, or correspondence with the company. Do not attach files containing sensitive personal information.
6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with Popeyes. In the 'Desired Outcome' field, describe what resolution you are seeking, whether it's a refund, an apology, or another form of redress.
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Overview of Popeyes complaint handling
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Popeyes Contacts
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Popeyes phone numbers+1 (800) 767-3937+1 (800) 767-3937Click up if you have successfully reached Popeyes by calling +1 (800) 767-3937 phone number 1 1 users reported that they have successfully reached Popeyes by calling +1 (800) 767-3937 phone number Click down if you have unsuccessfully reached Popeyes by calling +1 (800) 767-3937 phone number 5 5 users reported that they have UNsuccessfully reached Popeyes by calling +1 (800) 767-3937 phone number+1 (731) 427-6970+1 (731) 427-6970Click up if you have successfully reached Popeyes by calling +1 (731) 427-6970 phone number 10 10 users reported that they have successfully reached Popeyes by calling +1 (731) 427-6970 phone number Click down if you have unsuccessfully reached Popeyes by calling +1 (731) 427-6970 phone number 19 19 users reported that they have UNsuccessfully reached Popeyes by calling +1 (731) 427-6970 phone number+1 (404) 459-4450+1 (404) 459-4450Click up if you have successfully reached Popeyes by calling +1 (404) 459-4450 phone number 0 0 users reported that they have successfully reached Popeyes by calling +1 (404) 459-4450 phone number Click down if you have unsuccessfully reached Popeyes by calling +1 (404) 459-4450 phone number 26 26 users reported that they have UNsuccessfully reached Popeyes by calling +1 (404) 459-4450 phone number+1 01902117336+1 01902117336Click up if you have successfully reached Popeyes by calling +1 01902117336 phone number 0 0 users reported that they have successfully reached Popeyes by calling +1 01902117336 phone number Click down if you have unsuccessfully reached Popeyes by calling +1 01902117336 phone number 0 0 users reported that they have UNsuccessfully reached Popeyes by calling +1 01902117336 phone number
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Popeyes emailspopeyescommunications@popeyes.com100%Confidence score: 100%Support
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Popeyes address400 Perimeter Center Terrace NE Suite 1000, Atlanta, Georgia, 30346, United States
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Popeyes social media
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 19, 2024
Most discussed complaints
unsanitary restrooms and poor customer service!Recent comments about Popeyes company
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