Popeyes review: “Henry” #2. I was told both managers are named Henry. One has an island accent. The other has glasses and gray in his beard.

After working 12 hour shifts for 8 days, I visited Popeyes drive thru, located at 1678 Mountain Industrial Blvd Stone Mountain/Tucker GA 30083/4, at approximately 1715, Thursday, 10/11/2023.

I ordered a family meal using a coupon code.

At the window, the manger, wearing glasses and had gray in his beard, approximately 190 lbs and late fifties, took my card and set it by the card machine and rushed to help a worker in the kitchen.

He returned with my food and handed it to me improperly as I almost dropped it while he hurried off.

I enjoyed the meal at home.

At approximately 0100, my bank alerted my phone that a charge of $220.17 was charged at Walgreens, located at 615 Piedmont Avenue Atlanta.

I did not see the alert at that time since I was asleep, but saw it when I arrived at work at 0700.

I went to my Bank app and it reflected 4 pending charges.

One was for $24.83 at Popeyes.

Second was $28.50 at Popeyes !

Third was $25.92 at QT, located at

Fourth was $220.17 at Walgreens.

I immediately closed my card and reported the theft/fraud.

At approximately 1000, I called Popeyes. An island accented male answered. I asked his name and he told me his name was Henry.

I told him what happened. I asked for the name of the manager who worked the previous night of the 12th. He told me he couldn’t give me his name. I told Henry, “you gave me your name”. He again said he couldn’t give the other manger’s name but I could call him at noon when he comes in. I was a bit angry at the lack of information.

I did not call at noon since that’s the lunch rush. I called at approximately 1430. A manager answered. I asked him if Henry told him I called and why. He said yes. I asked his name. He told me it was Henry. I replied, “you’re not Henry. Henry has an accent. He paused then said there’s two Henry’s. I told him that was a weird coincidence.

He refused to give me the corporate phone number or who owns that franchised store.

(I researched Popeyes earlier and there isn’t a phone number listed anywhere online.

I also found that Popeyes is owned by rbi, a company in Ontario whose CEO is middle eastern and lives in DuBai)

Henry asked for the amounts of my charges and that he could refund the three twenty something amounts but the $220.17 would be a little while.

What ? I asked, my bank will take care of it and it’s not about the money, it’s about thieves and criminals stealing from Popeyes’ patrons.

I then asked Henry

“What is Popeyes procedure to find the employee who stole my card? I added, “or it could have been you since you had my card last.”

He refused to tell me, but took my name and cell to stay in touch.

I told him, please do because although law enforcement will do nothing, I will involve them and have a report and take this as far as I can and I will not let this go.

I am a regular customer of that Popeyes location and now I no longer feel safe patronizing that location since active thieves and criminals are employed there.

He had to get off the phone. I let him.

I will visit and call “Henry” as soon as I’m able since I am currently working 12/7.

I will continue my research to gain more information.

Blessings,

Victoria Nall