PopSockets
Reviews and Complaints

i tried to reach out to popsockets llc but i cant find their phone number anywhere. i sent them 3 emails but they havent gotten back to me yet. its pretty frustrating not being able to talk to someone about my issue.

I was usin my pop socket and my phone in the shallow end of a pool and the pop socket fell off while I was holdin it and my phone dropped into the pool and broke. All my pictures are gone from the past year and a 1000$ phone down the drain. Very disappointed.

Popsocket is a tough nut to crack when it comes to returning, exchanging, or reviewing your purchase. I recently got my hands on a gorgeous Paua Abalone-Black Mosaic, but unfortunately, it had a tiny chip on the outer edge. I don't think it's fair to pay so much for a product that has such a significant flaw that could potentially harm it in the future.

I ordered $153 worth of stuff from PopSockets on 08/14 and they said it would come in 4-6 days. But it's 08/28 now and I still haven't got my stuff. I talked to customer service a bunch of times and my order status page still says it hasn't shipped. I only bought so much from them because I bought a lot from them before like 4 years ago and it was fine. But now this company is garbage!.. I tried to cancel my order a bunch of times to get my money back but it didn't work. Don't waste your time or money with this terrible company.

Wow, PopSockets LLC is amazing! I talked to Ryan in the live chat and he was so chill and totally got what I was saying. It's important to give these reps a chance to hear you out before you judge the whole company. Like, stuff happens, you know? Sometimes it's just human error or tech problems. We should all think before we write reviews, because these people are doing their best to help us out. Not everyone is great at customer service, but a little kindness goes a long way. Ryan totally made my day with his smile!

This company ain't what it used to be. They changed their product and the quality ain't what it used to be. Before, their stuff was good and you could move it around. Now, the grips are loose and spin around. The bases are stronger but you can't move them and stick them again. I told them about it and they said sorry and would send me a new base, but it's been 2 weeks and I ain't heard nothing. You can't trust them to fix their mistakes. It's sad to see a good company and product go down the drain.

I talked to customer service on 10/08 and asked them to cancel my order. They said they could cancel it because it was ordered within the last hour. They said I would get an email confirming the cancellation within the next hour. I never got the email. I talked to customer service again and they said they could only give me a screenshot as proof, but the screenshot doesn't work. I tried it on different devices. I have no proof of cancellation and when I check my order status, it doesn't say it's canceled. They said it could take *** business days for my bank to give me a refund, but when I talked to my bank, they said they didn't get a refund from this company. I don't know why it's so hard to give me an email confirmation. *** wasn't very helpful and didn't care. I want my money back and I won't buy from this company again.

Ordered six days ago. Item has not shipped. Numerous emails to the company with no response.

I ordered 2 popsockets on April 28,2020,and they still have not been shipped. I realize that there is a pandemic going on, but 3 weeks and still no shipment? I received an email on May 7, stating that the items would be shipped by May 16. It is now May 19, and still no sign of shipment. I have contacted the company twice, and asked to please cancel the order, and I was told its not possible. Either I want the items shipped, or I want my money refunded.

I placed an order on 4/15 at the time popsocket did note have any shipping delays on their page. My order has still not shipped and they are refusing to cancel or refund me after almost 3 weeks. Last communication they told me my order was ready to ship on 5/1 and I would receive tracking. Now I can not get ahold of any one at the company on when my order will ship. On 4/29 they stated they had to shut down and are having shipping delays but I ordered 14 days before that.

I have ordered a case that I did not want anymore I ordered a different case because that one was taking to long i never received it it is not shipped I tried cancelling and cant they will not give me a refund because they said they cant cancel it I dont think its fair that it was my first time ordering from there and I did not know about the one hour cancellation window that could have been tooken into consideration all I want is my money back I already contacted them but they said they cannot cancel it.

On April 26th I put in the order, the order came to $42.22. I had put in a customized order for a custom popwallet+. I received an email on April 30th saying they would not be able to produce the custom popwallet+ but they wouldn't make me pay for it. On May 7th There was a charge to my account for $42.22. On May 16th I received a receipt for the other items excluding the popwallet+, it came to $10.60. They still have not refunded me the money for the popwallet+, and they should not have even charged me for it. I emailed them five days ago with no response. I have emailed them another two times and still have gotten no response.

I placed an order on 5/11. The order had not shipped by 5/17, so I contacted customer service by email/form on their website requesting an estimate for shipping. They replied within an hour saying it would be shipped on or before 5/30. I replied that is too long as I am ordering a phone case and I do not wish to have my new phone unprotected that long. I asked for them to cancel my order and issue a refund (which should not be a problem, as it has not shipped yet.) No response. Sent another form/email from their website on 5/18, no response. Tried again on 5/19, no response. Cannot find a customer service number to resolve this directly, so I am filing on ComplaintsBoard.com.

I received an email saying that my order was received and that they'll work on it and contact me about any updates. On 05/05 I got an email saying my items were now expected to *** on or before 5/18. Then on 05/07 I got ANOTHER email saying that my order's NEW expected shipping date is not on or before 05/21. I then tried finding a way to contact them to have my order cancelled completely and my money refunded. I haven't received any response and I have also messaged their Facebook. I do NOT want this order to end up being shipped and me have to wait for it to get here and then have to ship it back myself. I have no idea how to contact them any other way than I already have.

3 separate times I've requested my order to be canceled and to be refunded. It was ordered on 4/23 and they have sent updates far in between. After request for a refund since it haddent shipped I was informed it had on the 7th dhl code:[protected](space added to appease submission form)***... says they are still waiting on the package at the facility... sent a second request since it haddent shipped her and wasnt responded to besides an auto reply... now on 5/13 I recieved an official email saying my order has finally shipped from the office... this product was unwanted after this long turn around and my requests for cancelation and refund was straight up ignored... not pleased at all how I've been treated over some bits of plastic and elastic

I placed an order on 4/24. It is now 5/13, and my order not only has not been shipped, but when I told them I wanted to cancel the order almost a week ago, I was told by a customer service member that they can't cancel the order because it was sent to "fulfillment". I would believe that, except for the fact that its been another week, and the order still has not been shipped. That's over three weeks with no update, which is way too long, especially after I recieved an email claiming that the order would be shipped out no later than 5/7. I have all emails to prove correspondence, and was given vague answers several times before finally being told it was supposedly too late. I just want the order canceled after waiting so long and dealing with the headache in the process. The order number is ***.

I was wanting to return a product I purchased through their website. I have a few questions so I figured I would try to use their customer service chat and I find that it is nowhere to be found. My only other options of contacting their customer support is by email/support ticket and phone number. I submitted a ticket and only got one response even tho I had asked another questions yet still no reply. I have tried to call their customer service number many times yet no luck. Even following their business answers did I get someone to answer the phone 3 times but since I have more questions left unanswered I am unable to get anyone at pop sockets to pick up their phone. They advertise hassle free returns yet in my entire experience of retuning something I bought online this has been the worse by the far. Very disappointed.

I purchased a popgrip burts bees popsocket 4/18. I have never purchased from this retailer before. Their website as well as every advertising email I get from the advertises "no risk shopping" and "hassle free returns." Today is 4/23 and my item still has not been shipped which I understand. I contacted the company to cancel the order which I find a reasonable request since the item has not been shipped. They advised they could not cancel the order even though they have delays in shipping and can not tell me when it will be shipped. They told me I could return the item, but I would be responsible for the shipping cost. The items this company sells range from 7- 20 dollars, in other words the cost of shipping it back would not be worth the refund in some cases. I feel mislead by this companies claims of "risk free shopping" and "hassle free returns." My order number for reference *** All I want is for my order to be cancelled or to be provided a return label with paid postage so I can return it whenever it ends up arriving.

I placed an order with Popsockets and shipping confirmation was requested of me coz they are not able recognised my address. Take note I have purchased multiple times with Popsockets and this was my first time encountering that my usual address cannot be recognized. After a while my order was not shipped and I had to follow up continuously and found out my order was shipped via Fedex and not UPS EXPEDITED which I paid for. They refunded shipping costs, time pass by and 10th March arrived but my package indicated still in the USA. I had to contact their customer service again and was informed that they had an issue with my order and had to fully refund me without further explanation. I contacted their live chat and then found out that it was due to licensing issue. I was advised to place my order again without licensed products. I did. Item was shipped and was wondering why the tracking shows error. I emailed customer service again and they casually said oh it's in transit please use this tracking link. I found out that it was not shipped with UPS expedited which I have paid for and all this change was not informed or consulted with me prior. I demanded for an answer and they have not respond to my query and formal email complaint against them. I felt as a customer was put under duress and my rights as a customer has been harassed. I have demanded that my order to be re-shipped with any courier but expedited and door to door service. They are not able to offer this and insisted to figure out how the shipping method was changed. They have not gotten me with a response yet and hence filing this complaint via here as I have been put under all this hassle by Popsockets. No transparency and clarification provided proactively and me as customer have to go above and beyond to figure out the why.

I have been a PopSockets user since 2016 and have never had this many issues with customer service or products until now. PopSockets advertises "hassle-free returns." Currently, they are advertising the following: "Due to the spread of Coronavirus (Covid-19), the PopSockets Boulder office is temporarily closed. All product returns and refund requests shall now proceed along the following lines. (i) If your refund request relates to a product defect, please provide a photo or video and we'll issue your refund as quickly as possible. Submit a request here to get started on the refund process. " I submitted an original refund request for a defective PopGrip Item No. *** on 26 April, Refund Request: ***. I sent a video of the PopGrip top falling off and unable to be secured to the base even though there were no breaks, cracks, or any other reason why the top would have fallen off. The item became defective after about a month after ordering, and therefore, about only two weeks after use. On 28 April, I received an email from a PopSocket representative stating he could not view the attached video and I then sent pictures of the defective item on 28 April. I continued to explain that I had placed several orders and that I was unable to identify the specific order number associated to my purchase, requesting that PopSockets search for my order number given the item number, name, credit card information, and date range. I was charged for different PopSockets orders on 16 March, 21 March, 30 March, and refunded for one of these orders on 3 April. I believe the order I am requesting to be refunded for was made on or around 25 March. (There were so many orders because the new PopGrip, which I had ordered, is made so that it is no longer compatible with original accessories like the PopMount, requiring more orders). I also gave all other PopSockets order numbers associated with my name and the timeframe. On 9 May, after only receiving automated responses and no follow-up response, I sent a follow-up requesting an update on the status of the refund request. On 15 May, I sent another follow-up requesting an update on the status of the refund request and have not yet received a reply other than an automated response.