Popeyes review: Refund

MY name is Angela Gittens
email: [protected]@gmail, com
Phone number: [protected]
Mailing address: 3010 Columbia Trl, Decatur, GA 30034

I've had chat with representative on May 23, 2024, I've sent my receipts that I was overcharge amount $5.12 and I never received service, I don't eat at Popeye because I'm pescatarian when I saw your special on fish sandwich, I tried it out.

I had a horrible experience at your location. I asked for a representative to give me a reference number she states don't have a reference number all I have to do is reach out to follow up and you should have me in file. I saved all our conversion through chat. I really would like to speak with someone. I done have my refund.

I've downloaded receipt and bank debit card transaction. I will try to attempt to download text conversation I has with representative on May 23. 2024

Popeys rep: You stated the store owes you $15, is this correct?
The receipt shows a charge of $7.
Is $7.56

Angela... The rude woman just said she was going to give me a refund on May 21 but I have a bank statement saying that no refund was given I was charged again another $7.56 so that means I was charged twice and I have received no food

I can send you a screenshot of my bank statement. The lady was supposed to give me a refund. She never did what she did was charge me twice. She charged me again another $7.56.

Thank you for contacting Popeyes support. We are happy to assist with your general inquiry!
Please select what you are reaching out about.
If you need immediate assistance, please reach out directly to the store.
Please choose one of the following options below by simply replying with the corresponding number.
1 - Positive Feedback
2 - Food and Beverage Quality
3 - Order Accuracy Issues
4 - Service Concern
5 - Facility Concern
6 - Delivery Issues
7 - Other
7

I need your correspondence number. I was overcharged on a price and I need to put in a complaint with the manager.

Please describe how we can help you today. If you need immediate assistance, please reach out directly to the store. I need a direct address for a complaint. I need Corporate address. Could you please give us more information about your situation? You could say things like, I had missing items in my order, I need to discuss food quality, I need to discuss an issue with the service, or something similar. You can still include any detail you need to as well! I need to discuss a manager that was very rude to me and also I was charged twice on my receipts for food. I never received. I would like to have the Corporate address so I can mail them complaints with my receipts. I would like my money to be returned back to me that Store owes me $15.

Thanks so much for providing your feedback so far. I am going to gather some more information for the store so that they are aware. If you need immediate assistance, please reach out to them directly as that will be the fastest way for you to receive assistance.

Additionally, I am going to investigate this and see what else I can do to help.

Before we do that, I am going to need to collect a little bit of information from you to make sure we get this to the right store and management team.

Can you please provide your name?

My name is Angela Gittens

Can you please provide your email address?

Popeyes store number 8805 address 2665 Wesley Chapel Rd., Decatur, GA 30034

My email address :

[protected]@gmail.com

Please provide the zip code of the Popeyes restaurant.

To lookup the zip code of the Popeyes restaurant, please visit the store locator page on our website: https://www.popeyes.com/store-locator

Please provide the zip code of the Popeyes restaurant.
To lookup the zip code of the Popeyes restaurant, please visit the store locator page on our website: https://www.popeyes.com/store-locator
30034
The address is 2665 Wesley Chapel Rd. 30034
Unfortunately we were not able to locate a store using the provided zip code. Please respond with the Popeyes Restaurant Number.
If you have a Popeyes receipt, the restaurant number can be found on the front of the receipt next to "store #" or "rest #"
If you don't have the Popeyes Restaurant Number, respond with 0.
[protected]
I have your feedback so far and will share it with the store.
In addition to what you have already shared, is there anything else you would like to add?
I need to speak with someone verbally
Thank you for the response. We have collected all of your feedback and we are sending it over to the appropriate party to help you further. If you need immediate assistance, please reach out to the specific restaurant directly.
Than...ing well today.
My name is Jessica. I see you would like to inform us about a manager who was rude to you. Is this correct?
Yes, I don't like to text a lot. Is there a way I can call you by phone?
We apologize for the issue you experienced with your recent order. Can you please provide a photo of your receipt with the date visible from this order so we may better assist you and conduct a full investigation?
We have expanded our support coverage to 24/7 via text message and online support on our website or through the Popeyes app. I am happy to assist you via text, however, If you feel your issue should be resolved in person or over the phone, we encourage you to contact your local store.
I cannot talk to the manager in the store because she's rude
I understand!
Can someone call me
My number is [protected]
I can send a request to the restaurant.
Before I send the request are you able to sent a screenshot of your receipt?
Please can someone talked to me
I DO NOT want Popeyes Gift card

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