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1.0 8 Complaints
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PostaPlus Complaints 8

ComplaintsBoard
K
2:26 am EDT

PostaPlus Item received at US office on [protected] but still not showing in my dashboard

I ordered a set of 64GB DDR4 memory sticks from eBay on the 25th of April 2022 and it was delivered to PostaPlus' US office on the 27th of April, and yet until the 5th of May no record of the parcel has appeared in my dashboard on the MyBox website or on the mobile app.?! This shipment cost me $326.86, and ever since I tried to contact PostaPlus to inquire about the whereabouts of my shipment, they simply ignored me: nothing at all! No confirmation email that they received my email, and no replies. I am sure they have been receiving my emails because whenever I use the same email addresses (kwi.[protected]@postaplus, [protected]@postaplus, [protected]@postaplus, kwi.[protected]@postaplus and [protected]@postaplus,) to contact them about other issues, they reply in a day or two?!

In addition, I gave them the UPS tracking number that the eBay seller provided, which clearly shows that the RAMS were delivered (tracking number 1ZR43Y850374477844, signed for by "J**h").

Desired outcome: If parcel was lost, Please refund.

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Z
3:27 am EDT

PostaPlus Delivery issues

Ordered a shipment from shein. Shipment arrived kuwait stayed for a month, no one contacted me and shein pulled back the shipment. Worst service ever.

Tracking number was [protected]

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S
1:38 am EDT

PostaPlus Delay on the shipment and bad customer service

My shipment number : [protected]
İ had a delay in my shipment and every process with this shipment took alot of time, in the logistics it takes 10 days
And then when they finally receive the shipment from the logistics they put the shipment in the store from day 20sep. Then they told me it will take from 7 to 10 working days i said okay iam waiting but please urgent my shipment it's already took alot of time in logistics and the customer service said they are waiting for update from the other department when they finish sorting and checking the shipments and then i waited tell the 8working day and they told me they will contact the another department to check for any update and they will make a urgent request for my shipment then i called them back yesterday they are saying for me noway to give you any update tell tomorrow and they still don't have any update and no one is giving me any solution and this is not acceptable they are really bad in customer service and the first customer service who told he will make an urgent request for my shipment he didn't make any request for the shipment already .. now i really need any solution and any one to support .

Desired outcome: Get my shipment

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Is PostaPlus Legit?

PostaPlus earns a trustworthiness rating of 75%

Reliable, but always remember to protect your data.

Our conclusion: ComplaintsBoard's review suggests PostaPlus is generally legitimate and safe for transactions. However, with a resolved complaints rating of 0% we recommend that you stay careful. Before interacting with PostaPlus, take the time to review customer feedback and the approach to resolving complaints.

We found clear and detailed contact information for PostaPlus. The company provides a physical address, 5 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Postaplus.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Several mixed reviews for PostaPlus have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.

However ComplaintsBoard has detected that:

  • PostaPlus's complaint resolution process is inadequate and ineffective. The support team lacks customer service skills, training, and resources, resulting in only 0% of 0 complaints being resolved.
  • PostaPlus protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • The website belonging to PostaPlus has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
  • We conducted a search on social media and found several negative reviews related to PostaPlus. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
G
12:49 pm EDT

PostaPlus Delivery

Completely unprofessional
Shipments delivered to wrong address
don't take any responsibility for their mistakes
All customer calls kept on hold for long duration
Any complaint goes into a loop of needs 2 working days to get sorted
Customer complaint to Head also goes unanswered

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I
6:26 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

PostaPlus Smart watch

You gave me wrong item or order its should be 40mm but you gave me 44mm smart watch with scratch..look at your offer and the product you gave

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N
1:51 am EST

PostaPlus delivery

I received a call on sunday. Without a previous contact, saying they were at my building. As nobody contact me before. I was not at home. I told them the next day I would be free from 3 to 4 at the school where I work or at home in the evening. Themen called me at 9:20. I was working so I told him to come in the evening. He didn't. I called him but he never answer. I contacted their help customer they said they would come on thursday. Nobody came, I don't know where is my order and when I will receive it.

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D
6:20 am EDT

PostaPlus Customer service

Dear sir/madam

This is to inform you that I have approached rak bank for opening salary account 3 weeks before with all documents, they have processed my account, customer service gave ATM card, i deposit 300 aed in that account I gave that account number to my office for salary transaction, my management all so processed within two days I will get my salary in my rak back account number but 3days before i went to atm I can't take my deposited amount I called customers service they said due to technical error from banking document updates so they have blocked your account temporarily.

Also I have approached the Bank yesterday morning regarding this issue but they said we loss your documents so only we blocked your account, now again asking all documents once again to unblock the account.
My management said this is bank mistake so they only take responsibility for this issue we will not give documents again,
So now customer service did this mistake but punishment for me

I'm new one for Dubai now I don't have money in my hand

Considering this kindly solve this issue without documents

THANKS & REGARDS
DINESH KUMAR
[protected]

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C
2:59 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

PostaPlus Uncourteous business operations

18 June, 2014.

Consumer Rights,
UAE

Assalamu alikkum,

Dear Sir/Ma’am:
Sub: Complaint against Mr.Samer Darwish and Moderline Distribution LLC, Trade Reg:243124)

I used to live in Dubai, UAE till 13 May, 2014. Currently I have shifted for couple of months to United States of America, to be back in UAE after Ramadan, Insha Allah.

This formal complaint is against Mr.Samer Darwish and his company Moderline Distribution LLC's Speedex Courier PostaPlus, UAE from whom I have purchased a membership service of getting my courier packages delivered from their US address to get forwarded to my Dubai address.

During last week of April, I had an emergency courier package (item weight: 250-400grams) courier package to be delivered to Dubai urgently. I called the company twice before placing the order, and both the times when I was connected to Ms.Dilupa (Head of my Box Team, Phone: +971-[protected]) who then confirmed and assured a total of 3-4 days to delivery my package at UAE address. I also explained to her that it was urgent, emergency and important package, and they shouldn’t mess it up it since I was moving back on 12th May back to USA. She assured a maximum of 3-4days delivery at my Dubai address.

Based on her assurance of 3-4 days delivery time, I placed the order and it was delivered to Postaplus’s US address before 30th April, 2014.

I waited for one week, and there was no delivery.

On 8th day I called her again, and she assured and confirmed delivery before 10th May, and when I informed her again that I had a flight on 12th, and no one will be there to collect it if they delivery it after 12th. She apologized and 100% guaranteed delivery before 12th May.

I still waited and since there was no delivery on 12th, I had to reschedule my flight to US for next day. After speaking to her she said it will be delivered on 13th.

On 13th she said she couldn’t find an employee to delivery and asked me to wait for her call till 6pm, that will be when she will be able to confirm if she can send a delivery guy or I have to collect it personally from their office.

There was no call till 6pm, I had to board my flight to US. I asked them to forward it back to my US address and asked them to contact me again on my new US number or email. No action taken after weeks, I called them up again, and she said she is waiting for her boss’s reply.

After few days, I again called her, and she is still waiting. I did inform her that I will be forced to legally file a complaint wherein she and her boss will have to give an explanation in Consumer court. But in vain, even after that, its been about a month now. No reply, call, updates, no email nothing.

SpeedEx courier and Postaplus, are into logistic operations and business, it will be much easier for them to courier it back to me. I strongly believe they don’t value customers and they think they can do any business and customers wont say anything and have no rights in UAE.

I have a loss of $5, 000+ already because of this delay in shipment, which is by 44 days from the date promised delivery. Could you kindly ask them to courier my package to my latest US address and a compensation please. Its truly against humanitarian and consumer/customer rights. Such a company shouldnot be allowed to operate a countries like Kuwait and UAE who are world-renown to uphold customer’s rights and value International morals in their business and trade operations.

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Overview of PostaPlus complaint handling

PostaPlus reviews first appeared on Complaints Board on Jun 19, 2014. The latest review Item received at US office on 27-4-2022 but still not showing in my dashboard was posted on May 5, 2022. PostaPlus has an average consumer rating of 1 stars from 8 reviews. PostaPlus has resolved 0 complaints.
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  1. PostaPlus Contacts

  2. PostaPlus phone numbers
    +973 17 363 500
    +973 17 363 500
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    Bahrain
    +965 188 1881
    +965 188 1881
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    Kuwait
    +961 162 9669
    +961 162 9669
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    Lebanon
    +974 44 622 162
    +974 44 622 162
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    Qatar
    +971 47 018 600
    +971 47 018 600
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    UAE
    More phone numbers
  3. PostaPlus emails
  4. PostaPlus address
    Faisal Center, Behind Passport Office, Farwaniya, Al-Dajeej, 12020, Kuwait
  5. PostaPlus social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024

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