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Preferred Homecare

Preferred Homecare review: Customer service

M
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4:36 pm EST
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I have been on oxygen for over 2 years. I was regularly receiving my tank refills until a few months ago. A representative is supposed to bring me takns every Wednesday as we have that set up in office. For the last couple of months they have not been coming regularly and I am having to commute 30 minutes to my local office to exchange tanks.

Also, I have been trying to contact the travel department for weeks to get my prescribed POC. Everytime I call the main line I get their answering service who takes a message but will not transfer my call to my local office and when asked to speak to a supervisor, I am told they cannot transfer my call but will send a message. No one has ever called me back. I finally got the direct line to travel department but have waited for someone to pick up the call for an hour and a half each time. I finally got through once and spoke to Crystal who said sge would work on it and call me back within 15 minutes. That was 3 days ago. My local office has no authority to issue a POC and can only send an email. I am now looking into transferring to another company because this is extremely frustrating.

Claimed loss: Since I have to commute weekly or anytime I need to get ahold of someone it has cost me money for gas. I've probably spent a good $50 just going back and forth.

Desired outcome: I want my POC and my tanks filled regularly

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  1. Preferred Homecare Contacts

  2. Preferred Homecare phone numbers
    +1 (800) 636-2123
    +1 (800) 636-2123
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    Customer Service
    +1 (866) 260-2230
    +1 (866) 260-2230
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    Billing Questions, CA, WA & ID
    +1 (866) 260-2192
    +1 (866) 260-2192
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    Medical Supplies, CA, WA & ID
    +1 (800) 871-6605
    +1 (800) 871-6605
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  3. Preferred Homecare address
    4601 E. Hilton Ave., Suite 100, Phoenix, Arizona, 85034-6406, United States
  4. Preferred Homecare social media
  5. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
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