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Princess Cruise Lines review: Customer service

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6:51 pm EDT
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This is the worst and worst customer service I have had in my life.

I travelled with Princess Cruise more than 10 years ago, and because of their unprofessional customer service on that trip, I decided to change to another shipping cruise in recent years.

Recently, my friend pushed me to go back to Princess Cruise, so I decided to give a trial

We have a group of 8 people on this trip. My personal booking reference is 6HHL7N. Since, I am the head leader of the group, I must arrange the Shore excursion and Dining arrangement for the whole group. I tried to log into my personal account many times, but no success. (now the Shore excursion discount promotion is expired). Then I called customer service by online chat and voice call. Every time, a different agent gives me a different answer and solution, and every time I must wait for more than an hour or even 2 hours for an update answer. And sometimes 24 hours to check back the outcome.

At last, I have 3 or more Captain’s Circle No. which the final is [protected], [protected], and 761318033A. On August 3, 2024, I called in the customer service center again, I have to spend most of the time explaining the whole story. The agent takes another one hour to update all my information. His name is Jim, and he gave me his I/D JGO7269 and swear that he will call me the next day (August 4, 2024 @4:00p.m.) because the system needed 24 hours to update. Even though I am on the road, I hurry back home to wait for his call to finalize the problems. And I waited for the whole evening, no call, no response, no answer. Then I called the customer service center again, still circling round about my issues without any new outcome.

Now, my problems are:

My name is Yu Ting Paul Chung, I cannot log into my account to manage my upcoming sail booking

My last Captain Circle’s No.is 761318033A, (please confirm)

I cannot log in with my email address

My previous 15 days' sail is missing after several modifications by Princess different agents.

I cannot add new journey to the phone app, it always stated that it is “Internal Server Error”

Different agents keep on telling me that my profile information in the Princess system is not updated, then it results that I cannot log into my account. And they (more than 6 agents) keep on modifying my personal profile. I don’t know what the final end result is in the Princess Cruise system?

My contact email is [protected]@hotmail.com My cell phone is [protected]

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    24844 Avenue Rockefeller, Santa Clarita, California, 91355-3467, United States
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    Nov 20, 2024
Princess Cruise Lines Category
Princess Cruise Lines is ranked 4 among 29 companies in the Cruises and Charters category
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