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CB Cruises and Charters Princess Cruise Lines Pricing policy
Princess Cruise Lines

Princess Cruise Lines review: Pricing policy

M
Author of the review
9:50 am EST
Verified customer The reviewer confirmed their account using Google. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

As a result of a Press Release issued by Terry Thornton in October 23, in which he stated: "Gone are the days of last minute discounts close to departure dates. Our new pricing policy will always reward guests who lock in their Princess vacations well in advance. The time to book your 2024 vacation is RIGHT NOW..."

I did just that. An elite customer, I booked a back to back cruise to the Fjords and Mediterranean for my wife and myself on your online website.

Two months later I find both cruises reduced in price and contacted Princess to get an explanation and the better price for my vacation.

Instead I received a reply from Edie Carpenter in your Southampton office stating that you operate a fluid pricing system and the cost of a cruise can increase or decrease "and our offers can change."

As a result I spent a considerable time on the telephone cancelling and rebooking our cruise, and, to add insult to injury, lost £600 in deposits, and was charged a £100 admin fee, presumably for your operator's time in pressing a computer button.

In view of your misleading and inaccurate promises on pricing policy, would like a return of my lost money, either as cash or onboard spend.

If I don't get satisfaction in this matter I will seek legal advice and pursue a claim through the courts.

It might be a small amount to your company but my wife and I are both pensioners and have to save carefully for our holidays - most of which, to date, have been with Princess.

Mervyn Hancock

mervyn.[protected]@blueyonder.co.uk

Claimed loss: £700

Desired outcome: A refund or onboard credit

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    24844 Avenue Rockefeller, Santa Clarita, California, 91355-3467, United States
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Princess Cruise Lines Category
Princess Cruise Lines is ranked 4 among 29 companies in the Cruises and Charters category
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