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Princess Cruise Lines

Princess Cruise Lines review: Princess plus

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3:32 am EDT
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On the 29th of June 2022, I booked for a cruise ( 3V3JVH) once in a lifetime trip I took £5000.00 out of my pension pot to pay for it and at the time booked Princess Plus. In February of this year 2023 I paid in full for the holiday and was looking forward to having a wonderful time,

Last week I received an unclear email so I contacted your company for clarification and was told if I wanted what I had already paid for it would cost an extra £360.00 the person was not very helpful and Apon asking to speak to a supervisor I was told there was no one available and he gave me an email address to complain to,  I paid the money and sent a complaint email for which I got a reply that they only delt with after trip complaints but would forward it on to date I have heard nothing.

So, my compliant is I took a contract out with your company and agreed to pay the deposit and Completed payment for a holiday which I have upheld, your company has changed the terms, which has cost me £360.00 to obtain the same holiday this increase was made in December2022, but I was not informed until 5 weeks before traveling. I understand that things have gone up but the way your company have delt with this is appalling.

Mr Peter shepherd

Desired outcome: Refund of the extra cost and reinstatement of the full princess plus package which I had agreed to in the original contract in 2022

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  1. Princess Cruise Lines Contacts

  2. Princess Cruise Lines phone numbers
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    More phone numbers
  3. Princess Cruise Lines emails
  4. Princess Cruise Lines address
    24844 Avenue Rockefeller, Santa Clarita, California, 91355-3467, United States
  5. Princess Cruise Lines social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 06, 2024
Princess Cruise Lines Category
Princess Cruise Lines is ranked 4 among 29 companies in the Cruises and Charters category