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CB Cruises and Charters Princess Cruise Lines the shore assistance no. in Glasgow is on answer phone when we need in an emergency.
Princess Cruise Lines

Princess Cruise Lines review: the shore assistance no. in Glasgow is on answer phone when we need in an emergency.

T
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5:50 pm EDT
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We were a party of 8 people on board the Regal Princess for a 10 day cruise (29 Sept - 8 Oct 2023) for Ireland and Scotland. On 5 Oct we visited Glasgow and on return to Greenock we got on the latter part of the train with several carriages on another route and not for Greenock. When we realised that we took the same train back to Glasgow in order to take another train and to Greenock. Realising that we would pass the deadline for boarding the ship, I tried to contact the ship by ringing the shore assistance number provided by the daily schedule sheet. To my horror, the phone was on recorded message and no one actually answered the phone in this emergency.

Fortunately someone from the Scottish Rail came to the carriage and when I ask for assistance, he gave me the number for ocean terminal. I rang the rang the number and asked the person to pass the message to the ship that 8 people will be late for the ship. Someone from Florida rang me after a couple of minutes and took our details, and another call later to confirm a message had been passed to the ship,

Although the issue had been solved amicably, the safety of the 8 passengers would have been in question if no one from Scottish Rail had come to our rescue. This would have been avoided if the Princess Cruise had checked that the shore assistance number on the information sheet is actually manned by an operator and not on a recorded message service.

Desired outcome: The Princess Cruise should check that all the shore assistance numbers on the information sheet are actually manned by operators and not on a recorded message service so that emergencies could be dealt with immediately.

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    24844 Avenue Rockefeller, Santa Clarita, California, 91355-3467, United States
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