PSI Services
Reviews and Complaints

This will be the 6th attempt at this exam and I was forced to pay for 7 tests, which add up to over $355 for an exam I was only allowed to take 4 times. The lack of communication and language barrier has this company going down quickly. I paid for, and prepared for a test, had a technical issue, reported it to the correct department. 1 hour later, after talking with tech support, I am forced to reschedule my exam due to the technical support line not being able to correct the issue. I was hung up on by the last person, whom I called back and they stated that is normal and that I should usually wait for a long period of time before another person can help due to them being overwhelming busy. This is no excuse for bad customer service, bad business and terrible integrity!

Started my test in the testing center at 5727 N 7th Suite 301 Phoenix, Arizona. Roughly 5 minutes in "Miss Madden" (wouldn't give me her full name) warned me about my mask which was on my face but wire was below nose. She approached me as if I just committed a felony. Stated that was my final warning and "to bend the wire around nose so it don't happen again". I was taken back a little at first but fixed mask and proceeded with test. Roughly 20 minutes later my test shut off. At first I really didn't know why but it dawned on me my mask was again on but top was below tip of nose. I looked through window and she was fingering me to come out. Once I walked out of testing room she informed me I was kicked out. Then proceeded to blatantly lie and told me she warned me in the hall as well as in check in office too. Never happened.
Once i told her that was my first warning and the other incidents didn't happen she stated " well 1 warning is all you get". Admitting she was lying. Never had a problem until test started. To no avail, I pleaded to them my company spent a lot of money on this and I had traveled from Houston and it would be detrimental to my employment. She continued to lie and had zero care. I've filed complaints with PSI with no response. Worth noting "Miss Madden" was forcing other testers to sign there IDs with a marker before she would accept them. Ids these people have used for years without writing on them.

I have submitted my registration form, certificates, payment through fax and email over two weeks ago and no response. I have called 4 times, I have emailed their customer service and still no response. My social security number was required on the registration form and credit card number, I would like to know PSI has received my forms securely, this is very, very concerning and there better not be any identity theft!. This company should not be trusted with anyone's secure information. I just want to take the Pa real estate exam and get my license, this is a horrible company. I was supposed to receive confirmation 24-48 hours that they have received my registration form and get my candidate ID.

psi exams claims to provide exam results within 1-3 days. I have been waiting over a week with absolutely no update. I called their customer service line only to wait 30 minutes for them to tell me they couldn't do anything about it and I had to wait 5-9 days MORE. Playing with my career and my life. Why are they claiming to give results within 1-3 days when this is false. Looked online and apparently other people have this issue too. Also sent them an email only for them to respond a week later just to tell me they'll respond in 3-5 days. what is going on down there?!

In mid March of this year, I emailed the forms to register for the VA state & national exams, for my VA real estate sales license. I went ahead and got fingerprinted.0

Three weeks later and no response, so I called and was told they refuse to accept that form by email, and insist it needs to be faxed. Whatever. So I fax it. Nothing. Three weeks AFTER this -- we're now at April 20th, six weeks into this mess--and still nothing. The website refuses to let me schedule the exams and the call center employees REGULARLY HANG UP HALFWAY THROUGH EACH CONVERSATION without providing ANY useful resolutions. Still ZERO communications from PSI via email.

So here is where it stands:

I need to schedule the state and national exams. I demand a full refund on the original fingerprints as they have now expired and I will need to do that a second time. If PSI refuses the refund, due to their own negligence I shall take them to [censored]ing magistrate's court. We need to resolve this.

Brokers test was scheduled for April 4th at 8:30am, my protector came on at 8;45am and we started the test. 10 minutes into the test, I asked the protector how to use multiplication and division on the calculator, only the addition sign was available. For one hour and 20 minutes my protector didn't answer my questions. after 1 hour and 45 minutes I was disconnected from the test. At the beginning of the test, the protector told me if we were dis-connected to wait and the test would come back, the test never came back. I spent the next two hours on the phone with technical support, all they did was offer to reschedule at 10:30pm the following Tuesday. finally I was connected to a supervisor, she promised to be back in touch, I never heard from her. today I spent another two hours trying to get through to someone, there was no record of my incident under my profile. I was disconnected 3x, one person said the only way I could speak with someone was to give my full social security number. Now my computer isn't working since I downloaded the software from PSI. I have been in tears, I don't know what to do, this has been unfair and the treatment has been horrid. To add insult, today I receive an email that I failed the test.

This company is a total joke they took 15$ for my Microsoft online exam, scheduled in 2nd April, no one showed up from their side and I stayed for 5 hours trying to reach their support with no response at all, I emailed them to cancel my exam and refund my money however on the 2nd day they send me and email that I have failed the exam with Zero points

I took my Real Estate test twice and failed both times. I don't think its fair to have us pay for a course and learn it one way and be tested through an outside company that test you on it completely different i was told that is so that they can make more money the more you fail the more they make. My second issue is that I try calling and can never get through to anyone.
I was also under the impression that i could take the test on weekends but they don't offer that only do they offer it on Fridays.

I was scheduled to take my test on Saturday March 27 at 12:30pm. I received a confirmation email at 2:00 am informing me to be there 15 minutes early. I did as I was asked and arrived 40 minutes early just to be safe, seeing as I drove an hour and forty minutes to get to the facility.
Upon arrival, there was a printed message taped to the front door stating the facility was closed on Friday and Saturday. I waited hoping someone would show up but no one did. Four other people were there to take the test and had no idea it would have been closed. Calling the number on the email was not a great help. I was put on hold and then hung up on. The next time I called they said they would make an incident report - I am unaware if that happened or not.

I traveled to Springfield Illinois 3233 South Meadow Brook Road. Wednesday March 24, 2021 to take my Missouri real estate test. I was made to remove my outer top while I sat and took my test in a black " cami". We were to wear our masks at ALL TIMES, we were sitting 6 feet away from others in cubicles. But, truly the icing on the cake was the noise level from the PSI employees. I could hear all of the conversations they were having with ear plugs . At one time one of the employees received a personal phone call and I could even hear that person on the other end. It was unbelievable experience. I did not pass and I was prepared! I kept reading everything over and over but, concentrating I could not do. I am angry...I need this brought to light. I have no clue what to do now. Someone owes me!
Sincerely,
Carrie Sheppard
[protected]@yahoo.com
[protected]

Overall this journey for taking real estate exam has been an outrage! It should be something exciting and fun! But no, I passed my state exam second try, now I have take my national exam probably 10 times now and missing the pass by 6 points, now I'm able to take remote because right was driving an hour to an exam site and covid is outrageous. First time taking test at home I failed, I rescheduled. Second time taking exam the test cut out on me at the last 6 questions! Oh and PSI scheduled my exam for 11:00pm! At night eastern standard time! Who takes a test at night time?! They told me at 11am when I called to see why my test wasn't launching it was PM they said and they couldn't change it, that's when it cut out on me at 1:30pm and no one answers the phones, it ended up failing me by 3 points! I call to reschedule and it took days between customer service verifying the system cut out on me and to scheduling. I called every day and no outcome, finally a call back after calling none stop to the re schedule, I get it scheduled, I then again remote, trying to complete the video of your surroundings would cut out and kick me out ! I was on the phone with PSI IT for three hours! Trying to figure out what was wrong with the system, of course it's my issue not there's. I have to wait again to reschedule! I'm having a break down now because it's been months to pass a national exam. Finally today the day comes! I can't get into my account! To launch the exam now! I reset password it's not working, I call customer service they have to reschedule me again! Because they can't reset it I have to wait 3-5business days! What the hell is going on?! Now Sunday at 9:30am I'm scheduled! When if I can't get on?! Oh and before this at the testing center I was turned away because the testing center was having issues with PSI! I've never in my entire life had this experience and shame on the CEO allowing this! I should have my license right now for the amount of money spent to take the test and missing the Pass by 6 points and 3 points! I deserve to have my real estate license after everything I been through! I shouldn't be turned away so many times just to get to take a test!

Scam and not happy and disqualified and wasted alot of money and no refund and so on. Scared and nervous and worried
I'm connected through NHA (NATIONAL HEALTH ASSOCIATIONS)
No response from my email and reviews
Worse customer service ever
😢😢😢😬😬😬😬😰😰😰😟😟😨😨

These people have to be scammers! Ive not only purchased multiple practice test. But i've also studied my butt off. The test is a joke clearly! I'm also trying to understand how my exam had 90 questions and they only graded me on 80 questions! What happened to the other 10 questions? Also, i've taking the brokers exam twice, and of course failed. I guess i'm trying to understand how I got the same score each time!
So, I guess my next questions is when will action be taken on this company of scammers! We not going to even get into the customer service experience! Can you say horrible. Most horrible experience ever! I would like my money back, every penny of it!

I took my real estate test through PSI. PSI never sent my results to the DOL causing me to not get my license for months. I would call and sit on hold for hours a day. PSI should lose ALL state contracts as well as go out of business. They are not ready for prime time.

I was only able to get my results sent to me after posting a comment to the LinkedIn page of the CEO.

For PSI to mess with the livelihoods of so many during a pandemic is unforgivable. There are people homeless and hungry, because of PSI's inability to test, get test results and do anything else beyond exist.

Basically my scheduled test day was on a Saturday; I went online Wednesday to reschedule but it showed there was ‘no activity' associated with my name. On the main PSI page there is no contact number, therefore minutes of searching, I found the number to call. I spoke with Angela ( 201849) who told me that I was outside the rescheduling timeframe. After continuously explaining to her the drastic measures I had to go through to find a contact number, she gave me a PSI website that I was completely unaware of, as the main psi site does not redirect you. Nonetheless I requested to speak with a supervisor, I was on hold for 30 mins then finally I spoke with someone who said they were a supervisor, Chris ( 1430). She sounded exactly like Angela. So I'm sure I was still speaking with Angela. Psi is a rip off & customer service are poorly trained. My test did not get rescheduled and now I have to pay AGAIN for testing. PSI just got free money! Which is not fair because of the issues I've had with the website since Wednesday.
My test was scheduled for a Saturday & I spoke with someone on Thursday (2 days prior to testing) & it still couldn't be rescheduled. TN needs to have a better testing service for professionals than PSI

I've sat on hold for over two hours and have been disconnected twice after speaking with a representative for a "brief hold". The representative I've spoke with wasn't able to complete simple scheduling tasks or answer questions on why I was prompted to call customer support. There needs to be better care in regard to the call waiting system for wait times or call backs and accountability to the people who disconnect the phone call because they're unable to complete tasks.

No response from my emails/messages and reviews
NHA website, won't let you see when you have a exam, schedule/or reschedule or retake exam or whatever.
Technical issues
Hopefully won't be a different exam when retake the exam
Video streaming and so on issues
I like taking tests online very relaxing and keep me focused/concentrate

This situation is only getting worse. As a Campus Director, we are held to standards to include scheduling graduates for Practical and written exams in a timely manner. I normally choose to schedule my graduates exams online due to the impossible task of getting any phone assistance. I constantly have graduates becoming very upset with me because I am unable to get them scheduled at times due to the glitches in the website. I have repeatedly asked for an explanations as to the glitches in the website and the only response is We Don't Know Why It Does That! This is unacceptable. I am at this very moment on hold (and have been for 20 minutes) trying to get an exam paid for so a graduate can schedule her exam. So extremely frustrating. And what's even worse is PSI is affecting out ability to meet criteria for our accrediting bodies.

My first contact to PSI customer care was 2/11/21. I had called to cancel and reschedule Online real estate exam. During that phone call the agent I spoke to mentioned that I should be able to see all my information (test and fees paid) on my online Dashboard. I was unable to see that information and the agent said there was an issue with my dashboard. Potentially he suggested I may have inadvertently created an account with their old system as they had recently done an update. Since my online dashboard wasn't working correctly we both agreed I would wait to reschedule my test until the issue was resolved. He took my information and said "He would be dealing with this issue personally". He said he would be out through Monday, but would follow up with me directly to ensure this was dealt with. There was absolutely no follow-up with this agent. (It was not an issue at this point because I lost internet due to a winter storm)

On 2/22/21: I attempted to access my online dashboard and couldn't even login at all. "Invalid credentials" was the error message. I called PSI customer service and got a nice agent who tried her best to help me (including password reset), but I could still not access my account. After 45 minutes she transferred me to IT department, who proceeded to tell me he could not help me because I didn't have a test scheduled and Customer care would have to "release my credentials, and he would have to transfer my call to Customer Care. I questioned why he would be transferring me back to the department that sent me to him, and that turned into a very frustrating repeat of him saying "customer care needs to release my credentials". He did manage to give me a ticket number #846706, before he transferred my call. I was transferred to Charlotte ext. 6141. After I explained what was happening, she said she would have to escalate my ticket to IT department to "reset my credentials". It was going on over an hour on the phone at this point. I expressed my frustration and explained that I felt I was getting tossed around, and nobody is dealing with my issue. She guaranteed to be working with it personally, I would receive an email with her contact info, and in addition would be hearing back within 3-5 days for a resolution. She also transferred me to her supervisor to ease my concerns that the issue was being dealt with correctly this time. Gil(spelling) took the call and he gave me the same story. Gil also suggested that I schedule my online test, and that I would be able to "fix" this issue on the DAY of the test, because they have a department for that. I expressed my unease with that as a suggestion, given that we haven't had a solution by far. I had a lack faith in it being dealt with on Test day, since agent #1 never followed up, agent #2 sent me to IT, agent #3 (IT) said it wasn't an issue they can deal with, agent # 4 said it was an IT issue. Gil then proceeded to tell me that I was sent to the WRONG IT department, and they are now sending my information to the right one, and guaranteed that it would be dealt with. I was on the phone for almost 2 hours at this point and just said OK. I really didn't believe I would hear anything from anyone.

3/2/21: It has been several days, I never received any follow up from Charlotte. I call again.. I attempt to immediately give my ticket number to the first agent (Rosa (I think) who answers the phone. She interrupts and asks for basic info, after several minutes I finally provide her the ticket number and she then transfers me to her "next level command supervisor". Carmeletta (spelling)Listens to a brief history and reviews my call history and suggests that I schedule my test so I can get IT support. I then proceeded to schedule my test for 3/14/21. I was transferred to IT and within a few minutes of the conversation I am being told that they would be sending me an email password reset, but that probably won't arrive right away, and my issue would need to go back to a specialized credential agent team and that would be 3-5 business days. I explained the email reset was attempted, but didn't work, she explained that is all they can do and they would have to create "another" ticket and that would be 3-5 days. I am livid at this point, I am on the phone for over an hour with all the waiting for department transfers, I ask to speak with a supervisor. I am transferred to Michelle, who proceeds to repeat the previous agents words, but also attempts to contact "Gil". Michelle wasn't quite sure why I hadn't heard anything yet. Michelle said she would create an additional escalation ticket and would personally follow up with me in 24 hours with updates as there is no direct number to the department that deals with my issue.

At this point I have absolutely no faith in the tech support/customer service care that PSI provides. It is painfully clear that most of the support team is unaware of what the other side does. I am in living in Oregon, and am taking on a job in Colorado in a few days, so I "need" to be able to take this test remotely. If I am unable to get licensed in Oregon I will have to do triple the schooling in Colorado..

I successfully completed 75 hours of learning in order to register to take the PA real estate exam. I rec'd an email from PSI saying I was approved to take the exam. It has been an absolutely nightmare since then. The website where your supposed to register for the exam just doesn't work. Every time you enter the website it looks different... clearly there are IT issues. Currently, my log-in and password are not working. I am 100% certain they are both being entered correct (it has worked a couple times). The system will not allow you to update your password. It gives you an error. It is one issue after another. Website issues, customer service number that either don't work, drop the call, hang up on you, or just put you on hold until you give up! The language barrier is also a major issue... I was called Mommy, Mom on one call. That one was my favorite. I was finally able to speak with someone and scheduled my exam for tonight. The issue is a still CANNOT get into my account to even access it. I am beyond frustrated with this company. Look at their comments on their facebook page. I am just 1 of their issues clearly. The state needs to recognize and pull the plug on them. They should not be able to administer such a time sensitive tests and have access to such personal info. The last customer svc rep kept repeating my SSN over and over again for all to hear (the rooms sounded like their were a ton of people in it!) A total disappointment.