Menu
Categories Consumer FAQ Business FAQ
FAQ
Consumer FAQ Business FAQ
For Business Write a review File a complaint
Sign Up
For Business Write a review File a complaint
CB Colleges and Universities PSI Services Escalation!!! Pending since 6/29 and 8/2023 // refund requested for psi exam (oh title serices 11-37) and psi practice test (oh title series 11-37)
PSI Services

PSI Services review: Escalation!!! Pending since 6/29 and 8/2023 // refund requested for psi exam (oh title serices 11-37) and psi practice test (oh title series 11-37)

F
Author of the review
11:53 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

See the latest ticket #3631476 - Previous ticket #'s [protected] (6/30/2023), [protected], [protected], and several others; For the Practice Test Issue, PTsupport did not provide me with a ticket # but said to call [protected] x7030 and request a refund. I did so and just got passed around from one person to the other. I was on the phone for 3 hours.

For the PSI Exam itself that was terminated for looking elsewhere, which I already knew at the time of termination, the video was reviewed, and this was PSI's reply:

Test takers exam was terminated for looking somewhere else. It

appears that the camera the TT was using is an external camera and

the position it was placed in, shows that the TT was looking at the

screen.

My response to that was ok, please give me a refund since you have also confirmed that I was looking at the screen. Keep in mind during that first test when I got the error messages, I contacted the proctor immediately and was NEVER told to move my camera to a different position. I did so myself on the first warning as it had inadvertently moved to catch only half of my face. No response, even after SEVERAL and I mean SEVERAL follow-ups to my INITIAL question asking for a refund.

Desired outcome: I want a refund of the first exam and I want a refund of the practice test immediately. I can be reached at [protected]@arieslandtitle.com or [protected] x102 I appreciate your consideration.

PSI Services response
Aug 22, 2023 2:38 pm EDT
PSI Services customer support contacts
Phone numbers

+1 (800) 367-1565

+44 176 325 7100

Address

611 N. Brand Blvd., 10th Floor, Glendale, CA, 91203, US

Website

www.psionline.com

File a complaint Write a review
View all PSI Services contacts
We understand your frustration with the situation you've encountered with your practice test and the PSI exam.

Since you've already attempted to contact PTsupport and the provided phone number without success, I recommend sending a detailed email to ptsupport@psionline.com. In your email, include your full name, exam confirmation number, and a comprehensive description of the issue. Make sure to reference the relevant ticket numbers and previous interactions. Explain the difficulties you faced while attempting to request a refund and the extended time you spent on the phone without resolution. This email should provide a clear account of the situation and your attempts to seek assistance.

For the PSI exam termination and subsequent refund request, if you have already communicated with PSI and have not received a satisfactory response, you may want to send an email to the same email address (CDcareweb@psionline.com). Provide the same details mentioned above, including your full name, exam confirmation number, and a clear explanation of the situation. Reference the response you received from PSI regarding the exam termination and your request for a refund based on their own assessment of the camera position. Make sure to emphasize that you took prompt action to adjust the camera as needed and were not advised otherwise by the proctor.

By providing this information and documentation, you are offering a complete overview of the issues you've encountered and your attempts to resolve them. This will enable the customer support team to better understand your situation and hopefully provide you with a timely and appropriate solution.

I hope this helps, and I wish you the best in achieving a positive resolution. If you need further guidance or assistance, please don't hesitate to reach out.
Resolved

This complaint has been resolved automatically due to user's inactivity.

More
Send message
Copy link
Report
0 comments
Add a comment

More PSI Services reviews & complaints

PSI Services - test center customer service 206
PSI Services - psi seminars 21
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
PSI Services - psi employee threats 16
PSI Services - beware 23
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
PSI Services - brainwashed my daughter 2
PSI Services - Exam scores 8
PSI Services - Lack of communication
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
PSI Services - Online test taking services for the il real estate exam
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
PSI Services - Reciprocity test
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
PSI Services - ca general electrical exam
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
View all PSI Services reviews and complaints

  1. PSI Services Contacts

  2. PSI Services phone numbers
    +1 (800) 367-1565
    +1 (800) 367-1565
    Click up if you have successfully reached PSI Services by calling +1 (800) 367-1565 phone number 2 2 users reported that they have successfully reached PSI Services by calling +1 (800) 367-1565 phone number Click down if you have unsuccessfully reached PSI Services by calling +1 (800) 367-1565 phone number 0 0 users reported that they have UNsuccessfully reached PSI Services by calling +1 (800) 367-1565 phone number
    100%
    Confidence score
    United States
    +44 176 325 7100
    +44 176 325 7100
    Click up if you have successfully reached PSI Services by calling +44 176 325 7100 phone number 5 5 users reported that they have successfully reached PSI Services by calling +44 176 325 7100 phone number Click down if you have unsuccessfully reached PSI Services by calling +44 176 325 7100 phone number 4 4 users reported that they have UNsuccessfully reached PSI Services by calling +44 176 325 7100 phone number
    11%
    Confidence score
    APAC and EMEA
    +1 (877) 663-9267
    +1 (877) 663-9267
    Click up if you have successfully reached PSI Services by calling +1 (877) 663-9267 phone number 0 0 users reported that they have successfully reached PSI Services by calling +1 (877) 663-9267 phone number Click down if you have unsuccessfully reached PSI Services by calling +1 (877) 663-9267 phone number 0 0 users reported that they have UNsuccessfully reached PSI Services by calling +1 (877) 663-9267 phone number
    Albuquerque, NM
    +1 (770) 951-8690
    +1 (770) 951-8690
    Click up if you have successfully reached PSI Services by calling +1 (770) 951-8690 phone number 0 0 users reported that they have successfully reached PSI Services by calling +1 (770) 951-8690 phone number Click down if you have unsuccessfully reached PSI Services by calling +1 (770) 951-8690 phone number 0 0 users reported that they have UNsuccessfully reached PSI Services by calling +1 (770) 951-8690 phone number
    Atlanta, GA
    +1 (617) 340-6381
    +1 (617) 340-6381
    Click up if you have successfully reached PSI Services by calling +1 (617) 340-6381 phone number 0 0 users reported that they have successfully reached PSI Services by calling +1 (617) 340-6381 phone number Click down if you have unsuccessfully reached PSI Services by calling +1 (617) 340-6381 phone number 0 0 users reported that they have UNsuccessfully reached PSI Services by calling +1 (617) 340-6381 phone number
    Boston, MA
    +1 (317) 814-8861
    +1 (317) 814-8861
    Click up if you have successfully reached PSI Services by calling +1 (317) 814-8861 phone number 0 0 users reported that they have successfully reached PSI Services by calling +1 (317) 814-8861 phone number Click down if you have unsuccessfully reached PSI Services by calling +1 (317) 814-8861 phone number 0 0 users reported that they have UNsuccessfully reached PSI Services by calling +1 (317) 814-8861 phone number
    Carmel, IN
    +1 (800) 733-9267
    +1 (800) 733-9267
    Click up if you have successfully reached PSI Services by calling +1 (800) 733-9267 phone number 0 0 users reported that they have successfully reached PSI Services by calling +1 (800) 733-9267 phone number Click down if you have unsuccessfully reached PSI Services by calling +1 (800) 733-9267 phone number 0 0 users reported that they have UNsuccessfully reached PSI Services by calling +1 (800) 733-9267 phone number
    Las Vegas, NV
    +1 (913) 895-4600
    +1 (913) 895-4600
    Click up if you have successfully reached PSI Services by calling +1 (913) 895-4600 phone number 0 0 users reported that they have successfully reached PSI Services by calling +1 (913) 895-4600 phone number Click down if you have unsuccessfully reached PSI Services by calling +1 (913) 895-4600 phone number 0 0 users reported that they have UNsuccessfully reached PSI Services by calling +1 (913) 895-4600 phone number
    Olathe, KS
    +1 (800) 367-5214
    +1 (800) 367-5214
    Click up if you have successfully reached PSI Services by calling +1 (800) 367-5214 phone number 0 0 users reported that they have successfully reached PSI Services by calling +1 (800) 367-5214 phone number Click down if you have unsuccessfully reached PSI Services by calling +1 (800) 367-5214 phone number 0 0 users reported that they have UNsuccessfully reached PSI Services by calling +1 (800) 367-5214 phone number
    State College, PA
    +1 (800) 211-2753
    +1 (800) 211-2753
    Click up if you have successfully reached PSI Services by calling +1 (800) 211-2753 phone number 0 0 users reported that they have successfully reached PSI Services by calling +1 (800) 211-2753 phone number Click down if you have unsuccessfully reached PSI Services by calling +1 (800) 211-2753 phone number 0 0 users reported that they have UNsuccessfully reached PSI Services by calling +1 (800) 211-2753 phone number
    Vancouver, WA
    +44 148 375 2900
    +44 148 375 2900
    Click up if you have successfully reached PSI Services by calling +44 148 375 2900 phone number 1 1 users reported that they have successfully reached PSI Services by calling +44 148 375 2900 phone number Click down if you have unsuccessfully reached PSI Services by calling +44 148 375 2900 phone number 0 0 users reported that they have UNsuccessfully reached PSI Services by calling +44 148 375 2900 phone number
    100%
    Confidence score
    Guildford, United Kingdom
    +41 612 708 877
    +41 612 708 877
    Click up if you have successfully reached PSI Services by calling +41 612 708 877 phone number 1 1 users reported that they have successfully reached PSI Services by calling +41 612 708 877 phone number Click down if you have unsuccessfully reached PSI Services by calling +41 612 708 877 phone number 2 2 users reported that they have UNsuccessfully reached PSI Services by calling +41 612 708 877 phone number
    Switzerland
    More phone numbers
  3. PSI Services emails
  4. PSI Services address
    611 N. Brand Blvd., 10th Floor, Glendale, California, 91203, United States
  5. PSI Services social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
  7. View all PSI Services contacts
PSI Services Category
PSI Services is ranked 49 among 269 companies in the Colleges and Universities category
#47 The National Society of High School Scholars The National Society of High School Scholars #48 Dr. B. R. Ambedkar University Dr. B. R. Ambedkar University #49 PSI Services PSI Services #50 Midwestern University Midwestern University #51 Ngee Ann Polytechnic Ngee Ann Polytechnic

Most discussed PSI Services complaints

PSI Testing Center & Customer Service
2
(opinions to this review)
 Website and information.
2
(opinions to this review)
 test center customer service
2
(opinions to this review)
 Tennessee limited license electrician
1
(opinions to this review)
 GA real estate exam - veterans preference points
1
(opinions to this review)
PSI Services Alternatives
Frankfinn Institute Of Air Hostess Training 23 reviews George Salter Academy 1 review Southern Oregon University [SOU] 2 reviews iClass 2 reviews Velammal Educational Trust 1 review