Public Service Electric & Gas [PSEG]
Reviews and Complaints

Convenience...whose convenience? PSE&G benefits the most when they get the money quickly and conveniently directly into their coffers without having to process millions of checks. They should be discounts for online payments. They are not saving trees, they are selling trees by charging ten times more the cost of posting a check.

I know it's late to comment here but I totally agree Knickerbocker and Slienttkv. There is no need for even a $1.00 fee. It's nothing more than a wire transfer. Sheesh even banks that send out internet checks in the regular mail don't charge. I would much rather pay all my bills one way so I only have to pay one bill for everything but with idiot Companies like PSE&G it's not going to happen anytime soon. It doesn't make any sense to charge the paying customer. Unless they don't see us as paying customers since they have literally no competition what so ever and probably never will.

Too much snow outside so I decided to try and pay online and was also surprised at the $6 convenience fee. I'll take my chances in the snow. If it was $1, I could understand but $6 is ridiculous. Now I read elsewhere that the money goes to a third party that does the transactions but still, other companies find other ways not to charge extra, PSE&G should do the same.

I totally agree! Is PSE&G THAT stupid to think that we believe that they don't get a piece of that $6 "convenience fee"? And even if they don't (I believe they do), what does it say about a company that contracts with someone to set up a web page and charges customers enormous fees when just about every other utility company that has such a site DO NOT CHARGE ANYTHING?

They better start hiring more customer service/bill processing people, because that $6 fee is going to set PSE&G's bill paying back into the 20th Century.

By mail---$5.28 per year; On-line---almost $75 a year!

PSE& $ I agree 100 percent if your late they will make you pay a huge deposit and they make the money on yours ! ive been here 6 years and been no more than a month late due to travel for work and always payed they are a monopoly and should be broken up ! They have to much power ! they will tell you they are not and say go solar or get a generator is what i was told ! they told me to ask a church for help really because you want to overcharge people and hold there cash and power as LEVRAGE ! $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ big brother

We are also having major issues with PSE&G. I think they need to be investigated and reprimanded for ripping off consumers. Month after month our bill seems to steadily increase. I am not home for at least 12 hours on a daily basis due to my work schedule but yet my bill is always dictating differently. They have not come to do a physical manual real reading on my meter in I can't even tell you how long! How can they continue to "estimate" my bill and OVERCHARGE me month after month! I want to know where we as consumers can go to lodge a formal complaint and have PSE&G investigated for overcharging and deceiving customers! My neighbors are also having similar problems and this is a real concern. They will turn you off in a heartbeat for nonpayment but they continue to get away with falsifying charges. How would they like it if I "estimated" the amount in which I want to pay! They can estimate how much they would like me to pay! Fair is fair after all!

It's hard to argue with real experiences but unfortunately these things happen, however the reality is that you shouldn't t have to put up with it. And the great thing is that you don't: there are other choices to get energy out there - I am of course referring to solar energy.

You may have heard about solar before, but what you may not have heard is that solar can offset you bills to practically nothing and it is far more affordable than you might think:
a) If one has the means they can purchase it for cash, It pays for itself in about 6 to 7 years. No more bills plus it earns you an income. Enough said.
b) One can also take out a loan and finance it that way. Immediate savings can still be achieved from day one even with a loan however the payback term is slightly lengthened to account for the loan interest payments. You still get the income through selling your energy credits and when the loan is paid off you have full energy savings and the income combined; or
c) the third option that one can take is to lease a solar system. In this case the leasee is able to lower their electricity bills today and continue to pay that same low amount each month for the entire lease term of eight years - and with no upfront cost to the leasee.
For example, if you are paying an average electricity bill of $120/month (1, 400/year) you will only have to pay about $96/month (or $1, 152/year) for the next eight years -- even if electricity rates are sky-rocketing. At worst you save $288 in the first year for doing nothing, and as rates rise you save more. The best part is you don't have to pay anything to have it installed: The financier takes care of that.

It's awful to hear stories like these, but because it's PSE&G it means you're in New Jersey and New Jersey happens to be the best state in the country for assisting individuals with adopting solar. So, if PSE&G are causing you grief then give solar a thought.

If any of you have interest in finding out more, please do not hesitate to contact me at patrick@civitasenergy.com, or, visit our website at www.civitasenergy.com.

Regards - Patrick Gallagher

PSEG made me pay $500 when i first started my service with them. They told me after a year it would be refunded back to me. Well its been 2 years and still i havent recieved my money back. Now they tell me i cant recieve it because its been credited to my account. They all of a sudden changed my account number also. mekgar2006@yahoo.com

It is so hard to get anything done with them. That's why I switched away. I went to www.electricchoice.com and now if I need anything I can just call them. I always get to speak to a real person and their rates were better. I would definitely recommend them. Their number is: [protected]. I hope this helps, I definitely feel your pain. You would think that someone from PSE&G would respond to these complaints on here. I guess it just shows that they are not concerned. Well good luck everyone!

Suggest that anyone with complaints - which I have many - call their corporate office. [protected].
not sure if you'll get the answer you'd like - but at least you can ruffle some feathers at their corp office.

some other contact info:
Ralph Izzo - ceo
8 park plaza
newark, nj 07102

public utilities commission - where you should register complaints re pse&g.
[protected]

Jeri (asst. to mr. Forline)
[protected]

Jackie
[protected] - will aventually get the information or help you need, but you need to prod her along - and of course you'll get the information with some attitude!

PSE&G is probably the most unethical company in this business and we're stuck with them. You know about the wait times in trying to get thru to them. They always apoligize and say "we've just changed our system to make it work better" or we're working on it". which is pure cr*p! They just don't care!

IF you have an issue with your meter, they will take out and check without ever getting back to you with results - unless you call several times. And the meter checking company they've used is very unreliable. I've been told that they send the meters out, erase the serial numbers - then put new serial numbers on them and send back out to someone else. They just don't care!

I'm going to move next month, and tried to use online transfer, but always failed. then I tried to call them several times in different time, every time waited more than 30 minutes. and till now, I didn't reach any representative, have to try and wait again and again.

All the comments are true .PSE&G turned my lights off in july O8, and they said my bill was 2500 and that I have not payed my bill in two years. Why would they allow my lights to still be on if i owe that much money on my bill ?To memake a long story short my lights are still off and now my bill is 3500 and its august of o9 and i havent had my meter read in 7 months.My lights were off and i was staying somewhere else because of an illness.I have been calling coustomer service so they can send someone out here to read my meter so i can pay the right amount that I owe, nobody wants to talk to me bacuase coustomer service reps are to busy tawking to each other.

I've been trying to get in touch with customer service for two days, the message says power outages high volume calls try later. They're threating me with shutting for my gas because I've made two appointments to have my gas meter changed and no one shows up but they say I wasn't home.

PSE&G Worry Free has been charging me $60 a year for four years now for my refridgerator. They have came over since the begining to make my refridgerator work better. they always give me an excuse like it works fine or we don't cover exterior or ice maker or anything i ask for. now they told me its too old. so why was i paying them $60 a year for four years? they new from the beginging how old my fridge was and still took my money. is there anyone who can help me get mo money for four years of them not fixing anything?

pseg is horrible. i cant get through to anyone on the phone ever! i tried to cancel my service at my old apartment and they are still sending bills there in my name. i really wish there was another gas/electric company i could use

your web site sucks. i am trying to cancel a worry free contract and cannot find out how to do it.

i try calling and get stuck in long lines trying to speak to a human being. by the way do you have any of them working for you.

your service stinks.

if there is another utility company around i will switch services.

public service-what a joke! impossible to get through by phone (i think there is only one c/s agent.) their web site sucks-try to send a request or get any info! i call in my meter reading (meter inside) and they just average the reading. when i pay the bill, i just short pay by $25 or $30 bucks to get some attention. i've actually been threatened with utility shut off when i pay my bill each month without fail because they had'nt gotten an actual reading in a year. i actually spent an entire saturday waiting for a meter reading. i left a note on my front door telling them to come to the rear of the house (the meter access is there) as i was working out back.several hours later there was a note on my door saying noone had answered and please schedule a new appointment.my note was gone! bill holland-pseg customer for 25 years.

CEO of the company MUST BE DISMISSED.
I am treated with total silence. It is rediculous. No information is available on this website.

I waited for a rep., who was to be available in 15 minutes, did not come on the phone even after 25 minutes. On April 7, 2009 I waited on the phone from 11.50 AM to 12.15 PM for 25 minutes and they show total contempt for customers.

Who is th CEO who is running this show. He should publicly apologize and resign, if he has any sense of responsiblity.

T. S. VENKATRAMAN

Patrick: please send the solar panels over to my place NOW!

It's hard to argue with real experiences but unfortunately these things happen, however the reality is that you shouldn't t have to put up with it. And the great thing is that you don't: there are other choices to get energy out there - I am of course referring to solar energy.

You may have heard about solar before, but what you may not have heard is that solar can offset you bills to practically nothing and it is far more affordable than you might think:
a) If one has the means they can purchase it for cash, It pays for itself in about 6 to 7 years. No more bills plus it earns you an income. Enough said.
b) One can also take out a loan and finance it that way. Immediate savings can still be achieved from day one even with a loan however the payback term is slightly lengthened to account for the loan interest payments. You still get the income through selling your energy credits and when the loan is paid off you have full energy savings and the income combined; or
c) the third option that one can take is to lease a solar system. In this case the leasee is able to lower their electricity bills today and continue to pay that same low amount each month for the entire lease term of eight years - and with no upfront cost to the leasee.
For example, if you are paying an average electricity bill of $120/month (1, 400/year) you will only have to pay about $96/month (or $1, 152/year) for the next eight years -- even if electricity rates are sky-rocketing. At worst you save $288 in the first year for doing nothing, and as rates rise you save more. The best part is you don't have to pay anything to have it installed: The financier takes care of that.

It's awful to hear stories like these, but because it's PSE&G it means you're in New Jersey and New Jersey happens to be the best state in the country for assisting individuals with adopting solar. So, if PSE&G are causing you grief then give solar a thought.

If any of you have interest in finding out more, please do not hesitate to contact me at patrick@civitasenergy.com, or, visit our website at www.civitasenergy.com.

Regards - Patrick Gallagher

Absolutely sick and tired of calling PSE&G re the same issues, which are:
incorrect amount owed
problem with previous meter. fyi, PSE&G knows that there are many meters in users homes that are not calculating correctly. it's up to them to make sure that yours does work correctly. Make sure that once the meter is tested that they send you a report not only on if the meter is working correctly - but what company tested it - as some of the companies they use are known to not run tests and return meters to them - indicating that they are okay or within the correct range. It's up to you the consumer to demand that your meter is tested and find out who tested it. Many of the bad meters get their serial numbers replaced with new ones and get put into the field again for service, with PSE&G knowingly putting out bad meters.

I am getting closer to resolving the issues, but it's been very painful. A good place to start that you won't find out by calling the normal phone numbers is there executive office. Oh you'll still find curt people there, ones that want to speak over you while you're explaining the issue - but it's a better start than speaking to low level / can't do anything employees.

start with
Corporate Office
[protected], ask for Jackie
if you get no where...
then dial
[protected]
ask for Mr. Forline or Mr. Ralph Izzo
explain your issue
make sure you ask "how long" is a fair time for them to get back to you.
and IF they don't get back to you in that time period, call the 973 again.
IF this does not work go to the Public Utilities Commission [protected] and ask how to file against PSE&G

2 PSE&G workers came to our home on March 3, 2013, to check our furnace. This man was very rude, disrespectful, and confrontational. He stated that according to information in his system, the furnace was cracked so what did we want? I informed him that the furnace was repaired by a licensed plumber and has since been approved by PSE&G inspectors. He told me to get out of his fricking face and get away from him. I asked him to at least look at it. In his rudest manner this individual told me to go back in the fricking house. At that point things could have gotten very, very ugly. Who does this individual thinks he is to come to a customer's home and speak to them in that manner? Lastly, I cannot find a number to file an official complaint about this employeeCan anyone please help me in contacting the right department/person(s) to file a complaint. Something has to be done about people like this.

i am so pissed...i have exact similar charges that i have no clue why i am charged for and guess what i have no ac and i have a very small apartment i get a bill of 200! i am so pissed...f**** they are ripping us for sure!

I had one like that this month - with 3 "next" on it.. Dont understand it either. My meter is still spinning after I shut the main to the house and called them about it 3 weeks ago. Nobody has called me back yet.. There a shocker..

Hi,

Even I have got a similar bill. That too, in the middle of the month. I got a bill that's almost double the amount that I expect normally. Any suggestion / help greatly welcomed.

Thanks.

I spoke with your customer service rep regarding turning lights off at my house. Each Rep has been very rude. I need help in resolving this issue.

glynitaw@hotmail.com

[protected]

I have not get my monthly statement since April. I called and emailed. August now still no bill. I have been paying online. They claim the last person live in my property last name is Nguyen so my bill probably got to their house in another town. Why can PSE&G send to the service address?

I had a service appointment today, 11/18/19, for a broken handle on my wall oven, the young man you sent was rude and told me ( 86 years old ) to shut up when I asked a question. He should be fired. I don't want him back when my part comes in; hopefully, it will be after he is gone. How do you hire people like this that have no manners and are completely devoid of how to deal with customers, especially older long time customers. This is a black mark on your human resources group that this type person could slide through the system

Allan G

Whoever is driving psgtruck in the photo should be fired. came onto the highway blew stop sign causing me to run off road. started changing lanes without using signal. swerving in and out of cars.I really wish he would hit me would be suing you guys like crazy. My little girl is only 6 months old in the back seat and both of us nearly just died.

PSEG # [protected] No word from your office on when this job will be completed.
Over 1 month no emails or phone calls are returned.
David Polomski
Raritan Valley Habitat for Humanity
Construction Director
[protected]
dpolomski@rvhabitat

PSEG are bullies. I own a small business and the bill is over 4 grand a month and i pay on time but if I am a day late they have shut off my power with out even a call. I need to find a new service because this company is the worst. They are a monopoly and do not care about their customers at all. The customer service is horrible, I got scammed out of 2 thousand dollars because a person calling from "PSEG" called and told me they were coming to shut off the power i panicked and paid but the customer service women called me dumb and was so rude. I hate this company it gives me so much anxiety and they bully all of their customers and I am so tired of it.

Pseg been charging me natural gas that I never agree on ... I really don't know how they got all my info and they change my account to another company without telling me and know I have a bill of more than $1, 000 and keeps going up . I call pseng about what's going on and the only thing they told me was to be careful who I give my I for to people and I told them I'm not even home most of the time who I was gonna give it to ! And they said they were gonna fix it I got my last bill and there still other companies charging me more than $160 for charges that I got no clue ... I'm so dealing pissed of this situation

Why is a utilities monopoly like the despicable PSE&G even permitted to exist and make the quality of citizens lives even more difficult than it already is? This is an outrage. There must be something that can be done.

PSEG customer service is horrible in Jersey City, NJ. My apt was flooded in Sandy and there was no electricity for the month of November. But they sent a $160 bill for november. I asked if they can send anyone to turn on the gas and if they can call me before they come as I was in office.
The mechanic comes to the Apt, calls from an blocked number and says he can wait for 2 minutes. When I call back customer service, the lady says I will have to sit in my Apt the whole day because they cannot tell me the time when they will come. She says I need the service so it is my problem. Take into consideration that for every call, you have to wait for 15 minutes.

I will be happy when they go out of business. They do not know how to service customer.

I am receipt of your letter dated January 24, 2012 however postmarked February 2nd and received on February 3rd. I find your investigation should be reconsidered as your rotted pole caused this damage to my home. Please have PSEG's work records pulled for replacing the pole. I started calling in October regarding this issue; Fort Lee Police Department also called please have your telephone calls recordings requested as I know what I stated during the 15 to 20 telephone calls that I personally made. I specifically stated the rotted pole was pulling the siding off my house! How can your office state weather related this was a direct result of the lack of maintenance on PSEG's behalf.

I have forwarded pictures and an estimate for the damages your rotted pole made to my home. I have made every effort to resolve this mater reasonably and your office is just going to deny taking responsibility. I find your company's position appalling and the lack of disregard to my property. I am requesting that a Supervisor in your Department review my claim as you can't blame the weather when it was your rotted pole #60074 FTL. I know for a fact your office replaced the rotted pole however I have pictures showing the extent of the damage. This response has taken another 21 days for another response from your office.

I have spent a lot of time calling in this rotted pole and still spending time on this as a result of your office's lack of handling this claim!

I