PulteGroup
Reviews and Complaints

Itotally agree with all the complaints about Pulte Homes. We purchased from them several years back and our down payment was secured by a bridge loan on our first home. The market basically crashed during the process, but before Pulte would exted the loan 30-60 days, which their companies provided, they started forclosure on our first home. Fortunae for us, we were able to carry two mortgages fo over one year. Within 24-36 months our Pulte home began to show wear; wood peeling, bricks molting, windows falling apart…and my neighbors have had worse problems.

As a parent, you try your absolute best to protect your children from the dangers that surround them in the natural environment. However, you realize you can't possibly protect them from everything and occasionally you're reminded of that when your children experience the minor bumps and bruises that come from simply being a kid. You know this; you accept this.

Imagine for a moment that you wake up one morning to someone informing you that the greatest danger your children face resides not in their natural environment but rather hidden in the walls of their bedrooms or the support joists holding up the second floor of the very home you bought to protect and raise them in. You would be tormented by such information. You'd play the home buying process over and over and over again; attempting to identify perhaps something you may have overlooked. You identified a beautiful neighborhood in a safe town; you bought from a builder that has been building "homes for life and how you live it" for over 60 years; you purchased the former sales office/model home used by the builder to grow this very neighborhood; the county inspectors approved the building for occupancy for God sake. Given all that, you refuse to believe it's possible. Then the results of the independent structural engineering test start coming in.

Destructive tests on the outside of your home reveal that water has been trapped behind the stucco resulting in the formation of mold and rotten wood; hurricane straps, if fastened, were fastened to that very wood that had previously rotted compromising the purpose of its original intent. Further testing reveals that the floor joists had holes literally punched through them compromise its integrity and said to be within distances in direct violation of county building codes. Your home is immediately turned into yet another Central Florida attraction, one featuring construction defects and attended nearly daily by some form or fashion of construction professionals.

Sadly, I do not have to imagine such a scenario. It is a nightmare I continue to live on a daily basis. It prevents me from sleeping, it infiltrates my daily thoughts, it haunts me every time I step foot on my property. Thanks to the binding arbitration clause in our purchase agreement (one we had hoped the odds of using were slim to none - life lesson), I do not have the opportunity to share my story with a judge and jury in hopes of swift resolution. I'm left to wait on Pulte Homes to acknowledge these reports and resolve this matter in a timely manner. How long could it take Pulte Homes to deliver on their original promise of a "home built for life and how we live it?" It would appear they had their chance and failed 7 years ago but I can only hope for a good comeback story. Unfortunately, the "timely manner" I previously referenced may be quickly fleeting for my family and I.

This Thursday we've hired a company to inspect the air quality of our home. Should those results confirm the presence of airborne mold spores found in a random sampling of other town homes in the community as part of the original testing, my wife and I will no longer be able to raise our children in this environment. We will need to uproot them from the area they know, the friends they've grown up with, but more importantly the place they've called home until this matter is resolved. While Pulte Homes has the luxury of debating over their next steps my family and I can wait no longer. I hope none of you reading this post ever experience such an awful and devastating reality. ‪#‎PulteHomes‬ ‪#‎MyPulteNightmare‬

Did your Pulte Homes Inc. house have college kid as supervisor during construction, like mine did? Was your customer service personnel totally inexperienced also? My Pulte Homes in Las Vegas was very baddly built. Grout was missing in bathrooms and drywalls turned green with black dots on them! My Pulte Home was more than double the price of my KB home which I sold for a good profit. Customer service for Pulte homes was unable to find the right contractor to fix mold issues, the repair work took almost a year to begin. My house was impossible to live in and sell so recently I gave it back to bank after living in another property (not built by Pulte) for three years. Living in a smoky Las Vegas hotel room caused permanent bodily harm for my baby and his birth and early delivery was caused by stress. I will never buy Pulte Group home again! They should be held responsible for damages they cause and fix problems in timely manner.

Check out www.poorlybuiltbypulte.info and you'll find MANY kindred souls!

Pulte Homes This House is Falling Apart
https://www.youtube.com/watch?v=6a2e4EHPWM0
My Pulte Nightmare on Facebook

The Youtube video is my house.

Do you have a mold problem in your bathroom?

Eleven years (2000) ago my husband and I purchased a Pulte home in Katy, Texas. Pulte representative rushed us through the walk through. A day later we discovered we purchased a lemon. Pulte representative avoided fixing the repairs. We had over 57 items that needed to be repaired. Moldings were cracked, grout had trash mix in it, hollow floor tiles, leak in master bath, plumbing problems, one neighbors AC unit came crashing through the ceiling a week before they moved in and another neighbor had sewage backup in their master bath, bath tub. I called Pultes corporate office (Michigan) every day for 2 months to try to get things fixed. They totally ignored my complaints. The representative stated over and over, there is no such thing as a perfect home. During 2001 Pulte was featured on the investigative news show "Dateline". Dateline featured Pulte as a defective builder. There were many homeowners talking about the horrible shape their homes were in. Today I discovered I have to replace 1800 sq feet of floor tiles because they continue to sound hollow and the grout is starting to crack. For eleven years I have patched and fix things just to keeo the house decent shape. If my husband wasn't so cheap I would have moved from this wreck of a house a year after we purchased it. Now I am stuck in an ongoing disaster.

My son has a Pulte townhome in Ocala. He has owned it for 4 years now and has had nothing but problems with the tile floor and the A/C constantly breaking down. The tile floor had a major crack from the front door to the end of the tile where the dining area is. They looked at it but said basically it was not their problem. And that was more than 2 years ago. I live in a newer community in PBC Fl and some homeowners had problems with the tile floor and the builder came out and put in new tile floors for 3 different homeowners. And they had lived in their homes more than 5 years. My son's A/C was a problem for him within a few days of moving in. It has now been not working for a week. He has a sick child and they won't even send someone out to look at it for him. I would never buy a home from Pulte or Del Webb. We are senior citizens too and thought about their community in Ocala. Never! If they can't stand behind their product, they shouldn't be in this business. Buyer Beware! Pulte you should be ashamed of yourselves! I guess it's all about the profits and not the consumer.

I feel sooooo bad for you people.

Right out of school, I took a job with Pulte, and that lasted a year. Guess what: they're a terrible employer as well. They lied to me up front about what expectations I could have career-wise, failed majestically with their "training program" and basically forced their lowest level employees to cover up inexcusable construction mistakes. One of the happiest days of my life was when I walked away from that company. Although I must admit that I still do feel terrible about my hand in deceiving homebuyers whilst under their employ.

The construction process was simple: Build a serviceable unit in so many days (I think 3-4 months shovel-to-key was the turnover time in our area) and cover up any mistakes (by any means necessary) so the homeowner signs off, and then it was the Customer Service/Quality Assurance wing's problem under warrantee when the ### would inevitably hit the fan.

As far as Construction was concerned, there were only two things that mattered: Budget & Schedule. The schedule absolutely HAD to be met, and the budget was not to be exceeded. Quality, believe it or not, was never an issue. While it's generally understood that production building has its drawbacks with regards to quality, I believe(d) that anyone spending $250-750k on a new home must feel comfortable that they made a sound purchase, and should ANY problems arise, the company would be there to rectify them. Sadly, that's not the case with Pulte.

Sorry for the reality check people. Good luck.

I wished I did my homework a little better before buying my Pulte home. I am experiencing the same problem with faulty pipes under the sink or the dish washer. I have only been in the home for 2 years whis is passed my 18 months of Pulte warrenty. Pulte refuse to come out to look at the leak or even address the issue. All I received from them was an e-mail that said you are out of warrenty please see the contract that you signed. No one would even return my phone calls you have to do EVERYTHING on the web and ALL you get back is an e-mail. They SUCK and I will never buy another Pulte Home nor will I refer anyone.

My Las Vegas Pulte Homes was supervised by inexperienced teenager. Right from the beginning dry walls started rotting and tile floors around master bathrooms turned green with mold from the beige they were originally. Customer service person took seven months to find contractor to fix missing grout and remove mold. House became filled with white toxic mold flakes during repairs and our family was evicted by mold into Las Vegas hotel room. My premature baby was born in hotel and suffered substantial bodily harm. Pulte has refused to pay for my baby's medical condition his birth caused as well as financial loss. If I had sold my moldy house the sale would have been void and I would have had to pay punitive damages as well. Laws are not fair to homebuyers!

I have had a roof leakage problem with both Pulte Homes I sold in Denver CO. I am a Realtor, and will NEVER sell another Pulte Home, much less even take a customer to their communitites. If you are in the process of purchasing a Pulte Home, I urge you to reconsider. They don't stand behind their product; Buyer Beware; pull your contract with Pulte before it's too late.

We own a Pulte in the East Bay, SF CA.

This house is a nightmare. We have owned it for 9 years, and it is 11 years old. We have had leaks before which were under warranty and were fixed. NEVER TRUST PULTE. We just found out that they tarred the leak, and did not fix it. They also laid the felt, stuccoed, and then laid the tiles over the stucco so now in 10/09, we have water leaks. The roofer brought down pounds of stucco debris that made holes in our roof. Where is Pulte? Gone...

Out lock fell off the door, and the locksmith used by Pulte was out of business so guess who paid $700 to install new double locks? You guessed it, not Pulte.

We bought the house when it was 18 months old so we were not covered under the lifetime warranty. Guess how many windows we had to replace? Try 44 out of 52! Do you know how much 44 windows cost? Way to go Pulte.

There was a leak under the kitchen sink which the previous owners successfully hid from us and the inspector also missed which also cost us money..

We paid $650K for this house in 5/2000...

We bought a home new from Pulte. I pointed out that the driveway had a crack in it. Two car driveway and both sides were cracked.

I was assured that it would be repaired. Well it has now been 3 years and I'm still trying to get them to fix it. Had the company out today. I was now told that it is out of warranty and they will do nothing about it.

What a bunch of crooks !

Wish I hadn't put earnest money down now I'll have to walk away and leave it on the table. The realtor lied to us saying there was a view and that we could pay for the upgrades seperate from the mortgage the loan person said no can do. WTF

Buyers beware of Pulte Homes in the north Texas area. They poured my foundation and it is full of cracks running everywhere. I want my $10, 000 deposit back since this is Pulte's fault. The home is in Del Webb Frisco Lakes. Also, the wood for the framing they used looked like seconds or worse. I did my due diligence, i.e. sold my home in less than 90 days, etc. I would NEVER encourage anyone to buy a Pulte home. I have pictures and will be glad to share them.

I think we all should file a lawsuit against Pulte. Class action so we can put them out of business to stop this from happening to any one else

I agree with all of the above. I made a $260, 000 mistake.

We just went through the exact same thing. I wished we saw this earlier. We had to play over two months worth of He said/She said with the Mortgage, builder, sales, and title. The title company prepared us for official closings twice. Only to be told, day of, by the Colorado Mortgage company they need a whole list of other information from us. We had to scramble and rearrange our lives twice last minute.

They would then say, "One more week!" "Two more weeks" "Definitely will be done next Friday." "We're waiting on the builder." Then we'd call the builder because he's a friend, he'd say "The house is ready." We called the title company and they'd say, "Ask the mortgage." We'd ask the mortgage and blame the builder or title company. The sales team had absolutely no idea what was going on.

They're keeping our earnest money due to our "approval." Though we were never officially approved. It's just a time consuming waste. If you were unfortunate enough to work with Pulte. You'll need that lawyer.

My apologies to those trying to make an informed decision with all this negative information and the length of this comment.

Is anyone currently considering filing a lawsuit for construction defects and poor performance? We just purchased the Pulte/Centex Oasis model home on 2/14/19 and it's been a series of shoulder shrugging and ridiculous excuses from day one. We are having some major drainage issues and with landscaping; poor quality sod (it's actually 80% weeds not actual "sod"), improper grading and installation and flooding after lawn irrigation and rains. Elvin Fisher actually had the condescending audacity to tell me he has seen lots of poor lawns. Right then I knew what kind of person I was talking to. My response to him? "I don't give a crap about other people's lawns I care about mine! We just shelled out almost $300K for a new home AND LAWN and that's his response? Now the A/C Compressor is making an unusual noise, that started 2 nights ago. I took a time/date stamped video with sound and sent it to them.

All the subcontractors are definitely C grade or below. The painters were the worst I've ever come across. They carelessly slapped paint on everything, door hinges, drops on cabinetry, floors and the baseboards weren't washed before painting so construction dust is now under the paint and looks awful. They will need to be sanded in order to be repainted without defects. All the granite truly is very poorly processed. There are pits everywhere in all these surfaces. This is our 5th home that we have owned and we have had granite in other homes that were as smooth as glass. Pulte/Centex needs to stop rewarding their vendors' poor performance and hold all of them accountable or just fire them.

We put in warranty tickets for a hazardous microwave installation. The appliance installers drilled the holes so large in the upper cabinet and they knew they screwed up when I saw two washers "trying to cover the holes" and support the microwave and failing miserably. When the microwave falls it will land on the smooth top stove. We requested a new cabinet instead of even bigger washers on the bolts. The service ticket was sent to the appliance technician who called at the ungodly hour of 7:00 am wanting to come and fix the microwave. I told him there is nothing wrong with the microwave. The cabinet needs to be replaced. He was confused and said he had to contact his dispatch. That was three days ago and no further response.

Another warranty ticket was for the under cabinet lighting one of the lights just stopped working. So the electrician shows up at the door (two days ago) and reports he is at the house to fix an electrical issue in the laundry room. I told him I don't have an electrical issue in my laundry room! These people are clueless and Pulte/Centex wants me to let them into our home to "fix" things that shouldn't be broken to begin with? Nope. Send people who know why they are there and with an actual work order in hand and we're good to go.

Here's our assessment so far: Cheap + sub-standard job performance = Pulte/Centex. Very frustrating. We've given them 2 weeks to properly address all our concerns or we are hiring an attorney. Our neighbors have decided to join in our landscaping battle. We are now documenting everything with emails and time/date stamped videos. No more friendly chats on the phone or in person that becomes a case of he said/she said in a court of law. Just saying.

Sun City, TX
Pulte Home Air Conditioning issue: 6/8/2018 My new air conditioner runs continually when the temperature outside reaches 95 degrees f. A/C technician visited our home as a result of my request for a system check (about 10 days after taking possession 6/1/2018) and confirmed that the system had not cycled during the 1 hour he was examining the system (about 4pm on a 95 degree day). According to his written report (which I send to the Pulte warranty department) the system was running within all normal specifications EXCEPT it was not cycling on and off (a classic example of an undersized system). He stated the system should have cycled 3 or 4 times over the 1 hour time period he was examining the A/C. Also, Pulte says their engineering shows that the system should be adequate. However, I know of one important flaw in their implementation of these simulations (US. department of energy) that drastically bend the results of their simulations (empirical data is after all the ultimate benchmark). Predictions in models are always lacking in base facts and can only produce good results when all factors are incorporated into the model.

If you have purchased a Pulte home in Sun City within the last 12 months – e.g. before your 1 year warranty expires, and your system is running continually when the temp reaches 95+, you may have an undersized system and notice should be given with proper documentation (technician's report) prior to the end of your warranty. We will see if anything can be accomplished with public exposure of what appears to be a flawed implementation of HVAC engineering. Other avenues may also be pursued .

FYI: my new home is an estate series home with approximately 2800 sq ft of living area and has a 3.5 ton air conditioning system installed. I also own a second home in Sun City, TX. This home was built in 2009 and has 1850 sq ft of living area and it also has a 3.5 ton air conditioning system installed. That system runs satisfactorily.

There is a lot more to this story that will be forthcoming as time permits and as the story unfolds.

BTW: I own a small real estate company that rents real estate, renovates residences, flips them, and performs all types of maintenance of these residences. I have had a CO real estate license, ran/run the above business for 30 years, and can fix and/or install just about anything in houses (with help from talented people).

Purchased a Pulte home in 2014. Fit and finish was poor. Doors were not installed properly. They used level C sub-contractors and just stood back to see how much they could get away with. Kitchen Granite was low quality and they have refused to acknowledge. I could go on and on so do yourself a favor and don't buy Pulte.

The bathroom smells like a sewer with the worst smell coming from under one sink in the master bedroom. Pulte sent their plumber since we had only been here 10 months and the visit ended without resolution. The plumber told us that there may be a dead animal in the pipes and when I asked why the smell is not there consistently and the plumber stated the wind may be changing direction. Basically what he was saying did not make sense. I disconnected the pipe under the sink to see if any debris was in the trap and there was nothing. I poured the cooking oil the plumber suggested we put down the drain in the laundry room drain but that has not resolved the issue. The smell can be unbearable that we sometimes have to open the bedroom window at night in order to sleep. I have now called the Naperville district to see if they can assist. An aside note, only use Pulte mortgage as your last resort. They were extremely unprofessional and aggressive bordering on bullying one through the application process.

1/15/24

In the Pulte development of Babcock Ranch, Water is flooding into my house. It's due to the yard is graded towards the house instead of the pond. The Road is flooded at the catchment basins. They are clogged with construction debris.

I know that this is a construction site in progress, but this is ridicules. I keep getting nails or screws in my tires. This is the 3rd time that I have to take my truck in to get my tire repaired. Can the workers try to pick up after themselves! I keep finding nails, screws and other sharp objects on the streets. I'm tired of fixing my tires.