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Pure Gold Jewellers Complaints 42

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A
11:59 am EST
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Pure Gold Jewellers a gold chain

Hello, I bought a gold chain from your one of the outlets at Changi airport Singapore a couple of months back. I have attached the details regarding the same( the last credit card transaction in Singapore). I am extremely disappointed with the fact that the gold chain has manufacturing defect and it has diminished its utility as per our beliefs. We have never expected such a manufacturing defect from such an esteemed organisation of international standards. Therefore, you are advised to exchange the defective product at the earliest. Your kind effort will be highly appreciated. Hoping to get the earliest response. Thank you.

aashima.[protected]@yahoo.in
raman.kumar.[protected]@gmail.com

+[protected]
+[protected]

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4:00 pm EDT
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Pure Gold Jewellers Charged incorrectly for a product

Hi,

I brought a 20g gold bar, at abu dhabi duty free pure gold shop. The sales man told me he was charging me the international rate off gold at todays rate i.e the 15/04/13.

The gold bar was sold to me at £870, he did ask for 886 as i didnt hv change he sold it for 870.

Looking at the international rates off gold on 15/04/13they were not that highfor a gold bar to cost 870.

Could you please look in to this error an get back to me.

Thank you

Regards

Read full review of Pure Gold Jewellers and 13 comments
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A
A
Amira Aly
US
Mar 17, 2024 11:12 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

He was helpful and let me to watch every thing

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Prateek Garg
US
Nov 04, 2023 11:27 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I purchased diamond ring from Abu dhabi duty free shop of pure gold. I was tricked into thinking that I was buying natural diamond but infact it was lab grown diamonds and seller never mentioned it explicitly. She rushed me into buying it as it was looking to be great deal due to color and clarity. For lab grown diamond it is too much costly. Help

M
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murali krishna Rayapu
US
Oct 22, 2023 5:11 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

On 7th october2023 I purchased a gold ring coming from Madrid and going to Hyderabad on EY274 with PNR: 6AKFZU. He charged me 35,829 rupees for a gold ring weight less than 5 grams.He told that he will send the bilI on email.He gave me certificate with ADDFKT3 .I raise a complain on him please do the needful and arrange for refund.Thankyou

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Unknown 180
Dubai, AE
Oct 23, 2023 2:35 am EDT

This all because of their cluster manager

Rabee alabazah he is the one who torturing to their sales staff to make sale . Or els he will terminate them ,,, and also he already terminated one staff because poor sale .

Some time he will force to tell lie to customer

Here I'm mentioning his number

+[protected] , +[protected]

N
N
nitishkumar patibandla
US
Jul 16, 2023 7:47 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hello this rasajnasai kodali I purchased bangles from pure gold at abhu-Dhabi airport on 16/july/2023. They charged 6,208 DINERS for12 grams of gold can you please resolve our query and can you decrease making charges on us or can you provide any alternative product for us

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Heena12345678
Bengaluru, IN
Jul 12, 2023 9:44 am EDT

I made a gold purchase on 6th July .

They said me the weight as 47gram and took 17280AED.

Sent the bill after 2 days where weight is 31 gram .Not getting a proper reply from them .

They are totally fraud.

Please help me whom should I contact.

R
R
Rehana78
Chester, GB
Jul 14, 2023 2:08 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

We’re you able to resolve this ? I am facing the same problem ! This is really not acceptable !

S
S
S-neil
GB
Sep 15, 2023 5:27 am EDT
Replying to comment of Rehana78

I am facing same problem. Puregold denied there wss any error in billing then agreed for 10 % refund but I accept I asked for full refund they asked me to courier but I cant trust then so thought of returning personallt but was not able to then they agreed for15

% refund without returning item but it is still not good enough because i was charged more than three times the value of gold on that day. Wrote to TAMM but they advised to contact Airport free zone. Ni einfer puregold is doing what they are doung without any fear of the law. Abdolute FRAUD of a firm.

S
S
S-neil
GB
Sep 15, 2023 5:29 am EDT
Replying to comment of S-neil

Correction : I did not accept 10 %

S
S
scpr
AE
Sep 07, 2019 5:59 pm EDT

i bought a tennis braclet and they told me we can make a ring with extra length and we will pay only for gold used and no labour charges
now they are asking for labour charges also
please let me know what to do

B
B
Bianca jade
US
Sep 09, 2018 10:52 pm EDT

The Abu Dhabi terminal 3 store sold my partner a damaged engagement ring that we didn't n To ensure until we had someone inspect it at home.

We flew back to exchange it and they say they need 3-5 days which we don't have and they won't post it back to us as we live in Australia !

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H
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Hall7
IN
Sep 02, 2018 6:33 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hello everyone, we have just got a new stock arrival of gold grains of 22 karats. Please anyone interested should please contact us asap. Stock limited. For more inquiries please email at leandrehall7@gmail.com. Thanks and have a nice day.

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Shraddha Shah22
US
Jun 08, 2018 2:24 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hi

Did anyone ever get back to you on this? Same thing happened to me.

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Overview of Pure Gold Jewellers complaint handling

Pure Gold Jewellers reviews first appeared on Complaints Board on Apr 26, 2013. The latest review Dishonest pricing and need refund was posted on Oct 22, 2024. The latest complaint Pure Gold Shop at Abu Dhabi airport charged me 1300 USD extra was resolved on Jun 16, 2024. Pure Gold Jewellers has an average consumer rating of 4 stars from 45 reviews. Pure Gold Jewellers has resolved 36 complaints.
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    39th Floor, HDS Business Centre, Cluster M, Jumeirah Lake Towers, Dubai, United Arab Emirates
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Pure Gold Jewellers Category
Pure Gold Jewellers is ranked 172 among 298 companies in the Jewelry and Watches category

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