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Pure Gold Jewellers

Pure Gold Jewellers review: Request for refund due to misrepresentation 1

U
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12:15 pm EST
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Review updated:
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I hope this email finds you well. I recently made a purchase of two gold chains at the Pure Gold store located in Abu Dhabi Airport. Unfortunately, I am writing to express my dissatisfaction and disappointment with the entire purchasing experience.

Upon closer inspection, I discovered discrepancies in the information provided to me

-> The salesperson claimed there would be no international transaction fees on my credit card, but when I reviewed the exchange rate, I found that additional charges close to 200 CAD were applied.

-> I was not informed about making charges, which, upon further investigation, turned out to be a substantial 50% of the overall cost. These making charges were not included in the bill, significantly inflating the final price.

-> After comparing the overall gold rate, I found that it is approximately three times higher than the market value in comparison to India.

I urgently request a return and a full refund for both products. I have emailed customer care but still got no response. Your immediate attention to this issue is appreciated.

Claimed loss: 600$ cad

Desired outcome: I request a return and a full refund for both products

Confidential Information Hidden: This section contains confidential information visible to verified Pure Gold Jewellers representatives only. If you are affiliated with Pure Gold Jewellers, please claim your business to access these details.

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Jan 11, 2024 12:13 am EST
Pure Gold Jewellers customer support contacts
Address

39th Floor, HDS Business Centre, Cluster M, Jumeirah Lake Towers, Dubai, AE

Website
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Dear Sir,

Greetings from Pure Gold Jewellers!

We apologize for the inconvenience caused to you.

Please send us an email at customercare@pugold.com and we will try to resolve this matter at the earliest.
Update by Umesh Nimmathi
Jan 21, 2024 3:52 pm EST

The return process is under progress. Please don't close the ticket.

Resolved

This complaint has been resolved automatically due to user's inactivity.

1 comments
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D
D
Diksha Thakre
Nagpur, IN
Jan 24, 2024 4:50 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Hi Umesh, did you get the refund from Pure Gold?

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  3. Pure Gold Jewellers emails
  4. Pure Gold Jewellers address
    39th Floor, HDS Business Centre, Cluster M, Jumeirah Lake Towers, Dubai, United Arab Emirates
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