Pure Romance’s earns a 3.9-star rating from 11 reviews, showing that the majority of customers are satisfied with products.
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Pr support is amazing
Pr support is amazing. Very helpful. They try to help customers with all issues they may have. Hands down for me one of the best companies I've ever dealt with.
The complaint has been investigated and resolved to the customer's satisfaction.
I'm so upset right now
I'm so upset right now. I hosted a party for a friend who is a consultant and won a free product, so I decided to order the Bosom Buddy in Sweet Melon. I received Pina Colada. When I contacted my consultant she said that PR does this when one flavor/scent runs out. I don't want this flavor, it's disgusting. How can I remedy this if the consultant will not help?
The complaint has been investigated and resolved to the customer's satisfaction.
I placed an order and received it a week later, that part was great, however the product did not work, I reached out to the company and was told
I placed an order and received it a week later, that part was great, however the product did not work, I reached out to the company and was told they would send out a replacement within the next few days. Well two weeks went by and I never received anything, so I reached out again. Once again I had to start over explaining the problem, at which point I was told they would send out a replacement, all the same message as before, all I want is my money back for a product that is broken! I have ordered from Pure Romance before and had no problems, I have always liked their products and felt they offered high quality stuff, but I have to say this company has gone down hill very fast, they do not have great customer service and really do not care about their customer. I will not purchase from them again, but I will keep fighting for my refund.
The complaint has been investigated and resolved to the customer's satisfaction.
For a business selling such high end products they have absolutely ZERO customer service when said products are received defective
For a business selling such high end products they have absolutely ZERO customer service when said products are received defective. Bought an over $200 sex toy only to receive a product that makes loud squeaking noises constantly when turned on. It's hilarious, but completely unusable. I even recorded and sent a video to the "consultant" who sold me the bogus product and she said she passed it up to "her superiors". Over a month later, I've got nothing... A toy that belongs in the trash and $200+ down the drain. This was my fifth order with the company and my first completely defective product. I can't believe a company of this size has zero policies in place for broken product, especially for loyal customers. Well - this is how you lose them. I will never support this company again and I highly suggest you spend your money with a different company that actually stands behind their products. You can find comparable and effective toys on *** for a quarter of the price and they will actually refund you if you receive something defective.
The complaint has been investigated and resolved to the customer's satisfaction.
Pure Romance Complaints 7
Money was taken from my bank account for a purchase I never made
Money was taken from my bank account for a purchase I never made. I never even heard of this business!
The complaint has been investigated and resolved to the customer’s satisfaction.
I was improperly charged for a purchase I didn't make, I have never purchased a product from this merchant or one of its consultants or
I was improperly charged for a purchase I didn't make, I have never purchased a product from this merchant or one of its consultants or subsidiaries and customer service was non responsive in attempting to resolve the issue.
The complaint has been investigated and resolved to the customer’s satisfaction.
i have made a order and tried to cancel my roder before i got product and i was told no cancellations this is a concultant based company who
i have made a order and tried to cancel my roder before i got product and i was told no cancellations this is a concultant based company who ignored my messages and only when i asked for a refund was then returned my messages
The complaint has been investigated and resolved to the customer’s satisfaction.
Is Pure Romance Legit?
Pure Romance earns a trustworthiness rating of 96%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Pure Romance. The company provides a physical address, 4 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Pure Romance resolved 100% of 7 negative reviews, its exceptional achievement and a clear indication of the company's unwavering commitment to customer satisfaction. It would suggest that the company has invested heavily in customer service resources, training, and infrastructure, as well as developed an effective complaint resolution process that prioritizes customer concerns.
Pure Romance has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
Pureromance.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
We looked up Pure Romance and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
Adult content may be available on pureromance.com. It is important to be aware of potential risks and to use caution when accessing or engaging with such content.
However ComplaintsBoard has detected that:
- We conducted a search on social media and found several negative reviews related to Pure Romance. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
I placed a order with Pure Romance 7/13 and paid with ***
I placed a order with Pure Romance 7/13 and paid with ***...it states go back and hit submit on actual website. I have been calling since and was told that they are having issues with *** but *** still has $96.12 of my money authorized for Pure Romance. I have called repeatedly and no results. At this point I want my money back and no further dealings with Pure Romance.
The complaint has been investigated and resolved to the customer’s satisfaction.
On April 10 I place an order (*** and received the order on April 17
On April 10 I place an order (*** and received the order on April 17. When I opened the package, the item mailed was not the item I ordered. I sent in a request on their website (***) about the mistake. On April 23, I tried *** messaging Pure Romance and got a auto-response that they were experiencing high call volume so I needed to call. I'm an essential worker on the west coast. They aren't open when I'm off work. And I definitely can't call them at the doctor's office. All I want to the correct item that I ordered.
The complaint has been investigated and resolved to the customer’s satisfaction.
I placed an order on May 17 and received my shipment on May 21 however the item shipped to me was incorrect
I placed an order on May 17 and received my shipment on May 21 however the item shipped to me was incorrect. I have been attempting to get the correct item by contacting the company. I submitted my issue through their e-mail request forms and have called multiple times to speak with customer service. An agent first told me over the phone that the correct item would be sent to me, but then replied back in e-mail that the item was now backordered. Now they have marked my case as closed on the email response system but this has not been resolved. I still don't have the item I ordered.
The complaint has been investigated and resolved to the customer’s satisfaction.
Elizabeth B*** hosted a Pure Romance party in which she sold items from the company's catalog on November 22 ,2019
Elizabeth B hosted a Pure Romance party in which she sold items from the company's catalog on November 22 ,2019. I ordered an item which totaled $69.96 and was told I would receive the item within the next week. After nearly a month passed, I reached out to Elizabeth via Facebook (where she operates her business) to ask where the item was. She informed me that the package was labeled as sent and proceeded to say I must have "missed it". In January, I asked for a refund which she denied. She exclaimed my package was marked "undeliverable" and I confirmed my address, which is the one I also gave her to send the item. From January until now, April 11th, I still have not received my package. She blames the issue on USPS (and claims it is only an issue between myself and USPS), without ever sending me tracking information during the process. I have still not received my item or have been issued a refund, and Elizabeth refuses to do anything about it. I feel highly deceived and am in need of a refund. I find her practice to be highly unethical and while she operates as a small business, does not uphold ethical practices with her customers.
The complaint has been investigated and resolved to the customer’s satisfaction.
About Pure Romance
One of the key features of Pure Romance is their range of products, which include everything from massage oils and lotions to toys and accessories designed to enhance sexual intimacy. Each product is designed with safety, quality, and performance in mind, ensuring that customers experience maximum satisfaction and pleasure. Pure Romance has a huge selection of products, catering to different needs, preferences and lifestyle.
Pure Romance also offers a comprehensive selection of educational resources, including books, online resources and in-person consultations, to help customers learn more about sexual health and wellness. These resources explain how to use the products safely and effectively while providing helpful tips and advice on how to enhance one's intimate life and improve one's self-confidence.
Furthermore, Pure Romance empowers women through their business opportunity, which lets women become entrepreneurs by selling the company's products directly to their community. Women who choose to become consultants have access to extensive training and support, giving them the opportunity to build a successful business while making a difference in the lives of others.
Overall, Pure Romance has a passionate and dedicated team that strives to provide the highest level of service to their customers. With a focus on partnership, collaboration and trust, Pure Romance has become a trusted and respected leader in the industry, helping women and couples enjoy happier, healthier lives.
Overview of Pure Romance complaint handling
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Pure Romance Contacts
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Pure Romance phone numbers+1 (513) 248-8656+1 (513) 248-8656Click up if you have successfully reached Pure Romance by calling +1 (513) 248-8656 phone number 0 0 users reported that they have successfully reached Pure Romance by calling +1 (513) 248-8656 phone number Click down if you have unsuccessfully reached Pure Romance by calling +1 (513) 248-8656 phone number 0 0 users reported that they have UNsuccessfully reached Pure Romance by calling +1 (513) 248-8656 phone number+1 (907) 590-5881+1 (907) 590-5881Click up if you have successfully reached Pure Romance by calling +1 (907) 590-5881 phone number 0 0 users reported that they have successfully reached Pure Romance by calling +1 (907) 590-5881 phone number Click down if you have unsuccessfully reached Pure Romance by calling +1 (907) 590-5881 phone number 0 0 users reported that they have UNsuccessfully reached Pure Romance by calling +1 (907) 590-5881 phone number+1 (320) 760-4461+1 (320) 760-4461Click up if you have successfully reached Pure Romance by calling +1 (320) 760-4461 phone number 0 0 users reported that they have successfully reached Pure Romance by calling +1 (320) 760-4461 phone number Click down if you have unsuccessfully reached Pure Romance by calling +1 (320) 760-4461 phone number 0 0 users reported that they have UNsuccessfully reached Pure Romance by calling +1 (320) 760-4461 phone number+1 (651) 247-3369+1 (651) 247-3369Click up if you have successfully reached Pure Romance by calling +1 (651) 247-3369 phone number 0 0 users reported that they have successfully reached Pure Romance by calling +1 (651) 247-3369 phone number Click down if you have unsuccessfully reached Pure Romance by calling +1 (651) 247-3369 phone number 0 0 users reported that they have UNsuccessfully reached Pure Romance by calling +1 (651) 247-3369 phone numberNational Director
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Pure Romance emailscustomerservice@pureromance.com95%Confidence score: 95%Support
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Pure Romance address655 Plum St Ste 3, Cincinnati, Ohio, 45202-2367, United States
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Pure Romance social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 29, 2024
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