Radisson Hotels
Reviews and Complaints

Greetings,
I am writing about Radisson Blu Hotel Apartments, Dubai Silicon Oasis, Plot No:- 26-077. I have a few major complaints that have been ignored and I want the Radisson group to hear and take action against. I am writing them down as points:-
1. Housekeeping- since I wrote discrimination at the subject I would like to elaborate first, the housekeeping that is provided to me does not include cleaning of my dishes in the sink but all other hotel guests get the facility. My room is excluded because last year "someone" left a lot of dishes unwashed, this someone belonged to my college therefore i am excluded from the basic service.
2. Understaff- this branch has a total of 4 housekeeping boys for 9 floors, the guy who cleans my room told me he has been given 3 floor responsibility and has to work over 10 hours a day. Now you can imagine the work that he would do in my room.
3. Understaff- a few days back there was a fight in the building at around 2 am people called Radisson security but apparently there was no one at the reception no security in the building.
4. Unhygienic dirty towels and bedsheets- the bedsheets provided to us stink the towels are torn they dont provide us clean ones and when we ask for new ones they say we have limited things and thats why we cant provide it to you.

Kindly address these problems seriously and get back to me.

Regards,
Nakul Chowdhary
Room Number:-119

I stayed at the country inn and suites in Georgia. (1365 Hardin east point) to be exact. My family had two rooms 206 & 207 Saturday-Tuesday. We were treated so bad by the employees, especially the crew that was on Tuesday morning. The employees really didn't want to help and was very short and rude to the point where they argued and yelled at us and other guests. My room had ants in it, the room and carpet was moldy, and we could barely get linen at some point of times. It was a goose chase for towels except Saturday morning at check in where the front desk attendant was very helpful and nice.

From: Clarence Silver
Subject: Deplorable Conditions in Room #106
Date: September 8, 2021 at 8:48:38 PM EDT
To: Amber.[protected]@cisbrunswick.com

Good day Amber Lewis,

                                 I'm writing to report Room #106 is in an unacceptable condition for the money being charged. My family and I reserved a room from Country Inns and Suites website for a stay on August 14, 2021. The pics on the sight for your location were very acceptable, so I booked. We were traveling from Philadelphia, Pa. to Disneyworld, Orlando Florida. Traffic in all of Virginia was the worst I've ever been and it took 5 hours to drive through that state. We didn't arrive at your location until after 1:00 am after driving from 6:00 am that day. Well, after checking in and entering room #106 we couldn't believe the condition of that room. Being extremely exhausted I did not feel like arguing with front desk about another room, if one was even available at that time of night.

Most of the furniture was old and very worn. The beds were okay. Desk light had no shade on it just a bare light bulb. Bathroom had fixtures in tub and sink that were worn and very rusted. Missing pieces of tub lining in spots and the dirty grout is indicating that a good cleaning isn't being done. But here's the cherry on the sundae, next morning we went use shower and discovered there were only 2 towels. Went to front desk and requested 2 more towels, and was told there were none available at all. This was 9:00 am and upon looking at the carts in hallway from staff cleaning rooms, and there were none on carts either. Staff member said she was waiting on laundry for some. We all left without showering.

Now if this room charge for the night was $75 I could almost understand why a room would be rented in this condition, but for $150 is totally unacceptable. I used my points for payment and would like to have them re-instated. I see your location is independently owned and operated from Radisson and maybe corporate doesen't set standards, but as a business You or owner must have standards of your own to operate by?

If corporate allows these kind of conditions to exist, representing them, I'm deeply disappointed and will never use your hotels again. I've stayed in other Radisson hotels and all were very acceptable.
The review I give for this hotel and conditions I hope will alert future guests from staying in these conditions for the money you're charging.

Clarence Silver
15007 Sunflower Drive
Philadelphia., Pa. 19116
[protected]

Date of the incident: 13 September.
Booking reference: 1TBPH0H6
A staff wrongly changed my name on my Radisson Rewards account without my permission during a booking for a room, the staff also made mistake on the guest name on the booking and payment. I used my rewards points to redeem the room, and indeed, they have taken 45, 000 points away from my account, but the booking confirmation letter still asks me to pay 85.27 pounds. I have emailed Radisson customer service many times, they refuse to solve any problem and ask me to provide some very personal documents in order to change the name on my Radisson Rewards account back to my name. I just feel treated by the customer service very appallingly, it is their staff that illegally and wrongly changed my name on my account without my permission in the first place, now they insist me to provide some very personal documents in order to correct it. I did email them my Radisson Rewards PLATINIUM card, which shows my name, they just ignored it.

On 9/11/21, I submitted a reservation request for 9/19/21-9/21/21 through the online booking site. The rooms were noted to be $99/per night as long as I paid for the stay upfront, which I did. Upon my credit card being charged, the reservation dates changed to 9/12-9/14/21. When I called I was told that there online site doesn't magically change and that if the dates were wrong, it was my fault. When I asked if I could just move the reservation to the dates I needed, I was told that I could if I prepaid for those dates, which does not make any sense given they already charged me for the 9/12-9/14/21 stay. No attempt at all to be helpful or professional. Very poor experience!

So they did it again, Yes, the Radisson Blue Kaushambi, is one of the worst places to be visited, for any reason you may ask for. Like wise I was here yesterday for a photography shoot for my client, who invited me there to get there memories recorded for lifetime. But to my surprise that, Radisson Blue Kaushambi branch must had improved by some standards by now as what my past experience, I received same digusting, unprofessional, non customer friendly, discriminatory attitude, self obessed brand, unsafe and much to add, as a most disgusting place to be visited. From front desk managers to manager to events, and from floor managers to security managers, non has an hospitality attitude towards guest visiting there place for no matter any reason, like I was there with my team to shoot pictures and video for a wedding. Last couple of years back I filled a complaint realted to there missconduct and discrimantory behaviour tonwards the guest like us, who visit there with there clients invite to capture there precious moments, which later they applogised via mail and telephonic calls, asking me to be compensated for disripect and unprofessional behaviour given to me, through free lunch and dinner for family, which I obviously rejected. From that experience I listed this place to my blacklist and did my best to not visit or grab any membership of Radisson till date for my family nor my friends. But yesterday I was again invited by my guest to visit kaushambi branch for a wedding shoot, and here I am today again dipressed, tortured mentally, harrased physically and restless due to insulting behaviour by all dedicated managers of the Hotel.
By my yesterday experience it is evident that Radisson is the worst place to be visited and to be marked as a highlight, a most disrespectful place hospitality industry. Especially the Kaushambi branch in Ghaziabad to be precise. They pretend to showcase as one of the most sophiticated mangement but they are the worst in all category. In last couple of yrs from my experience I rejected all my projects and invite to this place, as its name only gets me uncomfortable.
I had to make a mark here again for all to point out the unhealthy practice this hotel is doing, and someway they are disrespecting there guest self respect and dignity. The practice of defining guest, by there profession and disrespectfully presurise them to enter the hotel from back door, parking lot & kitchen area, is totally unacceptable. Places where only hotel staff should be access to is where we are forced to enter the hotel, and again harming my self respect as if we are some different part of society. The worst part is making our bags and equipments opened infront of those who hardly know its worth and sesitivity. Being asked to be checked while getting In from basement and paid parking to getting exit from same messy back door with re check our bags, as if we are thiefs. I give my concern to be checked and inspected while entering hotel, but only from Front entry of hotel, like all prestigious hotels do, not the back door basement door. Disgusting...!
And which hotel ask there guest bags to be checked, while leaving from hotel after being there invited to attend a ceremony. This was rediculous and totally unacceptable from me to digest a attitude from any Hotel. The loss of self respect and humilation that I received yesterday and my fellow members is disgraceful for Radisson Hotel and totally unacceptable to my dignity. I pledge not to be part of Radisaon brand in any how and any way in future to protect my Self Esteem. Brands like Taj and others who are much ahead from Radisson has a very gracefull attitude towards every guest and individual entering the Hotel. I never faced any issue ever till date at my age today at 45 yrs, as I had been visiting regularly for my clients as well my own relaxing timeout. But this place (Radisaon, Kaushambi) has a fairy good well trained unprofessional staff hired, to mess up with hospitality industry & its ethics. My remark today may surprise some or may make them agree to the embarisement Im felling now, but this is actual fact this hotel has in its roots. My many good friends and part of hospitality industry in prestigious Hotels, and it came to there surprise & shock, when I shared my experience of Radisson to them. This humilation and Insult has made my night sleepless...!
I'll make sure from today, that I strictly BAN Radisson for every occasion, today & further in my life ahead, for all my friends and family events. As to my professional approach ill make sure my client dosent approach this hotel for sure. From now onwards Radisson Kaushambi is strictly NO NO for me on professional & personal front.

It was horrible experience staying at this hotel on Aug 3. I paid around $250 and was expecting a good service. I took some pictures and can provide that if needed. I am going to load these pictures with my reviews on travel related websites so that people don't get ripped off. Here are some of my feedback.

1. My booking included a breakfast but when I checked in I was told that there is no breakfast. That was a big disappointment as I have little kids and its a big convenient to have breakfast at the hotel you are staying. I am hoping to get some money back for not providing breakfast.

2. Room was a good size but cleanliness wasn't there. Extra sofa bed was dirty. My son slept on it and his back was hearting when he woke up in the morning. It wasn't comfortable at all.

3. Thermostat stopped working. I tried to call front desk but phone in the room wasn't functional. I tried to call from my cell but no one would answer. I went to front desk but no one was there. I tried to call and after couple of attempt I was able to get hold of someone. I was told that someone would come to fix. The same lady at the front showed up to change battery and after unsuccessful attempt she offered us a new room.

4. My kids wanted to go for swimming, but it wasn't clean at all. You can easily figure that out just by looking at water. Restroom by swimming pool was so nasty that you can't even stand there.

5. AC vent were dirty. You can see dirt on them and I have pictures of those as well.

6. Toilet paper handle was broken.

I can be reached via my cell [protected] or email [protected]@hotmail.com if you need more details.

Room was gorgeous, hotel in general was great. Front desk was horrible, charged 100 incidental but site said only charged 60. Rude acting, stated they had to make sure we did not trash the room, we are not like that, but the entire first floor hallway smelled of marijuana. We only stayed one night. Checked out with Benji and she was so very rude, did not process my incidental credit and when I called she hung up on me three times, spoke to me very condescending, when I asked her to be quiet and listen she told me that was rude, but it was not rude, I needed her to just listen and she would not listen to me. When I said I come to the Dallas area, she laughed and said this is Fort Worth. I will never go back there again and I did contact Corporate.

I made a reservation for a king suite for 5 days at Country Inn and Suites by Radisson in Sumter SC. When we arrived they gave us a room and all the furniture was in the middle of the room. They said that the room was being deep cleaned and not completed so I don't know why they gave us that room to begin with. They moved us to another king suite and the door lock was being worked on. They could not repair it so they finally put us in a room with two queen beds. I booked this hotel because I thought Radisson was a higher class hotel. This was the biggest dump I have ever stayed in. We would've been better staying at a Motel 6 or Super 8. It was filthy dirty. The carpet was gross. When we sat on the toilet bowl it would move and were afraid that it was going to tip over. The faucets in the sink and tub were loose. When we checked in they told us that breakfast was being served from 6 am to 9 am. When we went down to get breakfast they used the excuse that the delivery truck did not come in. That happened again the next morning. Then is when we decided to call around for another hotel. We checked out after two days on our five day reservation. I am very unhappy with this hotel and believe they give Radisson a bad name. A lady at the front desk by the name of Lillian was very nice and understanding. The manager did not do anything to help.

July 14th 21 - Jeffery McGowan complained 3 time nothing has been done
-Tried to check in 1:30am - sent me to 2 different rooms photos below
-3 room was fine took over 1hour to get settled

Next Day - Employees & Guests tried to enter the room multiple times they didn't know I was in the room.

This is totally dangerous

My family stay was for one night from 7/16/21 to 7/17/21. Our air conditioning didn't work, we had no refrigerator, the coffee supplies were missing, and the pool was closed. We were told the pool was closed due to Covid. Everything is now open in New York so we were not told the truth. After sending a security guard to "fix" a maintenance problem for the air conditioning, the staff change my room at 11 pm. at night. By this hour my family should have been settled in and resting. However, the air conditioning was at best, minimal. My family was hot and exhausted from a full days travel. I'm guessing the hotel was having equipment issues that went unresolved with their cooling system. We received zero comfort in your hotel staff support.

I am requesting a full refund for my family's stay. Your hotel did not provide a decent place to rest our heads.

Country Inn & Suites by Radisson, Wolfchase-Memphis, TN, Cordova. The room had mold-wet curtains and wet bolsters from leaking ceiling and cracks in the ceiling. Leaking water from ceiling. The manager did not care after told. The room and hotel was not clean. please see the pictures. The manager played me off as if she didnt care. I am a rewards member and this hotel was nasty

My family and I checked in on July 3-5 Trip # 72104983381862. Country Inn and Suites, 2270 North Germantown, Cordova, TN. We could not stay because the rooms had an odor, and bed bugs were located in the rooms. We took pictures management refuses to acknowledge them and cancel the room but refuse to give a refund. I am respectfully requesting my $702.60. Those rooms with not suitable for staying. I am a senior citizen; please return my money.
So disappointed,
Reather Anderson, [protected]@msstate. edu

My family and I checked in on July 3-5 Trip # [protected]. Country Inn and Suites, 2270 North Germantown, Cordova, TN. We could not stay because the rooms had an odor, and bed bugs were located in the rooms. We took pictures management refuses to acknowledge them and cancel the room but refuse to give a refund. I am respectfully requesting my $702.60. Those rooms with not suitable for staying. I am a senior citizen; please return my money.
So disappointed,
Reather Anderson, [protected]@msstate.edu

COMPLAINT!
On Saturday, June 26, my wife, granddaughter, and I checked in at Country Inn & Suites in Dahlgren, VA. We were placed in room 105 with a queen size bed and a convertible couch provided for our granddaughter. After dinner that evening, we attempted to open the convertible couch only to discover that the space provided was at least one foot less than what was required.

The clerk on duty, a Mister Dean Mosely, immediately came to our room to assist and concluded with us that, unless the desk in the room was moved into the hallway, it was not possible to open the convertible couch. He then transferred us to room 126, with a king size bed and convertible couch and helped us move our luggage.

With his assistance we opened the convertible couch in room 126 only to discover that the foot of the couch mattress touched the king size bed. This, of course complicated getting in and out of the king size bed and could have easily been remedied by locating the king size bed further from the couch.

I have been in two of the rooms at the Dahlgren establishment and found rather serious shortcomings in both. Are these shortcomings common in other Country Inns or unique to the one in Dahlgren? I hope that you can respond to me on these questions before we depart on our tour of New England in early August.

On a more positive note, I would like to commend Mr. Mosely, the Dahlgren employee who so ably assisted us. I hope that recognition of his good services is passed on to him by you.

Sincerely
Frank O'Leary
239 N Highland Street
Arlington, VA 22201
[protected]@gmail.com

ICANHELP COMPUTER
SERVICES

1423 E. Maple Drive
Shelbyville, IN 46176
[protected]
[protected]@comcast.net
[protected]@gmail.com

June 26 2021

To whom it may concern,
Country Inn Beckely Vagina (Centennial Room). It is hard to believe that this hotel is a Radisson Hotel.
We arrived on Friday June the 18th being Father's day week end every hotel had raised rates to ridiculous rates. ($459.00 for one night) Traveling we decided to stay two nights.
We first were surprised how big the room was and how nice it looked. But upon our stay we had several issues. Several lights were not working; service man said he would have to replace the lamps. We never saw him again. Both davenports were badly stained. When we removed the cushions on pull out bed we found horrible stains on them. We had to ask Housekeeping to tidy up our room and to leave fresh linens. Both TV remotes were bad and had to be replaced. The channel selections were bad. All windows and mirrors were badly smeared.
I spoke with Manager Saturday morning; he did bring us two remotes. I showed him the several situations in the room. He agreed with the issues.
The coffee in lobby was without on two occasions. The restroom in the lobby had no towels.
Found mold on my bagel.
Swimming pool is in dire need of repairs.
I have several pictures of issues, if you would like to see.
Sincerely

Today I was attempting to add an additional room to my existing reservation with Country Inn and Suites. The representative that answered my call was extremely unprofessional and rude. As I was explaining my request, he disconnected the call and I was forced to go through the wait and process all over again. I am a legal customer and a Gold member with Radisson rewards program.

I m residing in the hotel currently..staff is too rude..the room I was allotted was full of dust...so I changed the room..still I can share of pictures of dust in this room also..no cleanliness... whatever we r asking they are completely denying...I have stayed with other Radisson also..but Radisson Mahipalpur is worst..I want to leave hotel n go home.. please provide my refund

I had a room booked at the motel in Williamsburg va. For my 12 year old son birthday. We had plan to take him to water country for 2 days he was so excited. We showed up to the hotel a little early to check in but they said our room was not ready. They told us to come back and then we didn't get to the room til 10 pm because we went to water country and then our car wouldn't start so we had to wait 2 and a half hours for AAA to come help us. Our son is already unhappy because of the wait to get car fixed and then they said they canceled our room to because they ran my card which I didn't think they were going to do it was to hold the room. So since we were coming long distance for the day and night it was late. So we had to go back home and we were super tired. My son has seizures so he had a bad headache and wanted to stay. I just had cancer surgery in my stomach on Monday we were celebrating that to. I'm cancer free. Thank God. So I never had a problem with booking a motel through booking.com before and our card was never charged even if we came later. The lady was loud and rude to us in front of other people. We will never stay there or refer it to No one ever again. Disrespected.

I reserved a room at Country Inn & Suites as I was driving to the Tulsa Airport from Missouri in preparation for an early flight out on Easter Sunday, April 4, 2021. When I arrived at the hotel I noticed that there were people milling about both inside the lobby and out in the parking lot - as I started to pay more attention, I saw things that looked unsettling and suspicious.

For instance, the young woman who was checking in ahead of me, was acting very paranoid/nervous, talking loud trying to make small talk with the front desk man and kept looking out the lobby doors at a man who was waiting for her in front of the hotel. I shrugged it off and waited and proceeded to talk to the front desk person who was Indian and I believe was also the owner of the hotel, as I had spoken to him a day earlier when I was making my reservation.

While he checked me in, a woman came down the stairs into the lobby and walked right past me and she was out of her mind "high"on something - walking comatose. She proceeded out the door and into a waiting car with darkened windows and a man inside. Then I noticed another woman who came in after me - also with a male counter part waiting for her outside the lobby and she was agitated and nervous. When I looked at her she looked down and didn't ever make eye contact with me, while we both waited for our turn at the front desk.

I started feeling very uncomfortable with the people who I had encountered in the lobby and outside the front entrance. I did not see anyone who looked like they were a normal traveler - everyone I saw looked like a drug dealer or user. Oddly, when the front desk man gave me my key, he instructed me to go to the rear of the building and enter my 2nd floor room from that rear staircase. I didn't understand this, but was tired from my long drive from Missouri and just wanted to get into bed so I could get up early the next morning for my flight.

I got into my car, again noticing more cars with lots of damage to them and dark tinted windows and guys milling about or in the cars. When I drove to the rear of the building there was limited parking and the one space that was available was next to an older model black sportscar (again all beat up) with very darkened windows with a guy sitting in it. This was right by the rear entrance. My danger/warning signals went off that I would not be parking here and getting out of my car and going up to my hotel room with all this going on. I could tell this was a very unsafe place for a single woman alone. And it was all starting to be clear to me by this time that there was some kind of drug activity going in at this location.

I immediately, drove back to the front of the building and parked and locked my car and went back to the front desk and spoke to the man who had just checked me in, literally 5 minutes earlier and I told him I did not feel safe to stay at his hotel due to the people I had seen coming and going in the short time I had been there. I also explained that I did not feel safe to enter the rear of the building to go to my room on the second floor, where there were more people that looked very sketchy in cars and walking around that area. I asked him for a refund and he said he could not do that because it was after 7pm - I have no idea what bearing that has on anything. But all I wanted to do was get the heck out of there because I felt really unsafe.

So I left and made some calls and found another place to stay at the Tulsa Airport.

I am completely appalled that a Radisson property could be operated in this manner- allowing criminals to roam the parking lot and hotel, clearly dispensing drugs of a serious kind to young women. I am also submitting my complaint - because it is more than a complaint, it is a safety matter. I have never felt so unsafe in my life and I did not sleep that night because of how upsetting and vulnerable this experience made me.

Michelle Harrington