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I signed up with Real Estate Express to get my Florida Real Estate License (63 hour Pre-Licensing Course). I should of signed up with a local RE school, but was trying to be "cost effective" and signed up for their online course.
While taking their practice quiz on the second module I continued to receive the same failing grade for the quiz. I tried taking the quiz several times using different answers and continued to receive the same score. I contacted their customer service and they walked me threw different internet options, thinking that it may be my browser.
I took the quiz 3 more times and the same results and wasted 5 hours taken the same quiz. I asked for a refund and received this email from their Chief Admin - Tami Davis:
"I just logged into your account, took the unit 2 quiz and passed the first time. Evidently online is not for you. We have over 1500 active people taking the FL Prelicense course with no problems. I will process a refund less the admin fee. You will receive an email confirmation when it is processed next week."
I received the refund today, I paid $134 for their online course and received $84 refund, they kept $50 for a admin fee. I am happy I no longer I have to deal with a company that blames their customers and NEVER takes responsibility for their short comings.
If I can warn one potential client from using this company-please do not use this national company for your licensing requirments. If there is a problem they will blame you and then take your money for talking with them when there is a problem. NEVER AGAIN - This company is a joke! You have been warned!
The complaint has been investigated and resolved to the customer’s satisfaction.
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I wonder if this is the same Tami Davis that sells skincare products on eBay. She treated me the exact same way when I commented on the broken jar she sent me. Very disrespectful and unprofessional!
I've also had a negative experience with Real Estate Express. Their customer service is HORRIBLE! Their first course of action is to blame the customer and their tone is condescending at best. Do not be fooled by the low price - you'll pay for it later with dissatisfaction or extra fees, partial refunds, lost time, etc.
They are TERRIBLE SCHOOL, BAD STUDY MATERIALS, and BAD Customer service. I had HORRIBLE experience with this school! The problem is you learned NOTHING and you can not PASS their EXAM, you spend MUCH MORE TIME than any other schools because of how their learning materials and quits set up, you never got the EXAM POINTS! And they do not refund if you are not satisfy. DO NOT TRY THIS SCHOOL!
I bought the course and have had terrible customer service from the start.I purchased it when it was "discounted" but they overcharged me at the full rate, then tried to give me some other package to make up the difference instead of refunding me. Having finally managed to get a refund of the overcharged amount I thought all was well. I didn't sign in to the course right away-left it for a couple of months. Now, I come to find out there is 6 month time limit on the course which starts from the day you buy it-not the day you start it!. Called REAL ESTATE EXPRESS and got the same disgraceful customer service as before. They don't even try to help and are totally inflexible. Think I will cut my losses and try to get a partial refund as the whole thing is a waste of time and money.DO NOT USE THIS COMPANY-they just take your money and won't do anything to assist you in any way.
I payed $700 and have been failing every quiz I want to get a partial refund who can I contact ? Thank you.