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On 3/25/12 an order for two pair of nikes at nikefreerunbox.com totaling $169.04 was placed. A third party, realypay.com processed the payment. Realypay.com sent me a customer support link, [protected]@realypay.com to review my order. I had been asking for tracking info and instead I got a message saying my order was not in stock. The policy for nikefreerunbox.com stated out of stock orders are fully refunded. The communication with both nikefreerunbox and [protected]@realypay is very poor. It's been two months and I have not received my refund. I had to cancel my visa credit card to be on the safe side. And canceling the card didn't have anything to do with not receiving the refund. Also, the description of this transaction on my bank statement reads, VENA TRADE SUZHOU.
The complaint has been investigated and resolved to the customer’s satisfaction.
I ordered a pair of sneakers for my son October 17, 2013and realypay took the money out my account. The next day I emailed the buyer to tell them I need to cancel the order and they said ok we will send refund but would have to wait 40 days. I waited 40 days and still hadn't received a refund. Realypay says they are processing the refund with the bank. I email them every week and they keep telling me to wait, he is urging the bank to hurry and process. It don't take 5 months for nothing to be processed. I want my 103.00!
I recently ordered 4 pairs of Oakley sunglasses off of a connected website operating in Beijing and the website used realypay.com for the payment processing and I was nervous to continue with my order after reading all the complaints about realypay.com. I continued to put in the order and purchase the sunglasses anyways just to see if it was true since I work for the government currently, after the payment was processed I recieced a confirmation email along with another email 48 hours after I put in the order stating that the items were shipped out on so and so date and included a time frame of the shipping, after 8 business days I became nervous of the so called scam in question when suprisingly I received the sunglasses on that 8th business day. After further investigation I'm here to say it's not realypay.com that the issue the site is merely payment processing the scams are the shady sites you order the goods from, there are a lot of sites that are scams and no matter what when you purchase cheap products online that are too good to be true there are always the risk you will get scammed. Some advice people never order over $100 worth of product to a new or shady website without checking for scams and doing some online investigation first. Thanks hope this column helped somebody or prevented any further losses.
Same thing here. Who can we report these jerks to? I was never refunded my 90 dollars and I was charged over the amount of what I had purchased. Has anyone been able to do anything?
I ordered a northface 2 years ago and they still keep saying yeah you will get your refund. Has anybody been able to do anything about these jerks!?