Regal Cinemas
Reviews and Complaints

Having read through various reviews about Regal Cinemas, it's evident that customer experiences are quite mixed. While some customers appreciate the movie selection and overall cinematic experience, others have expressed concerns about issues such as overpricing, long advertisement durations, and poor customer service. It seems that the website may have glitches, especially when it comes to job applications and payment processing. Despite these drawbacks, there are positive highlights as well, such as friendly staff members like Kat who go the extra mile to enhance the customer experience. If you decide to visit Regal Cinemas, it might be wise to manage your expectations and be prepared for a range of experiences.

We went to a movie that was slated to start at 1:05pm. We got there at 1pm, and movie trailers were already playing. We had to watch more movie trailers until 1:33pm. Wayyyy to long! And I complained to mgmt and they said that

"Corporate dictates to have 25 min of trailers." Well corporate does not care about it's patrons then! and it should be advertised as a 1:05pm start time for trailers and then 1:30pm for the actual movie. I'll get there at 1:29 pm then! Oh, and there were only 5 people in the whole theatre.

I am currently a Monthly Unlimited subscriber at Regal. There was a special sale for annual subscription which ends 10/13. According to the fine print I had to unsubscribe my current subscription and reapply for the annual. The problem: there is no place to unsubscribe. I searched everywhere, even on YouTube. The best I found was a suggested letter of request to cancel.

The 877 number did not work, or did the 888 number. The on-line customer service was slower than slow and was no help. The website also had a chat line, but that was at a cost. I went to the theater to inquire and the management was not familiar with anything the company offered online.

My complaint is that Regal should provide better customer care and service.

Not sure why I am being blocked by Cloudflare?

This in on my home computer. Can still view www.regmovies on my phone.

It reads: Why have I been blocked?

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My wife and I signed up for the Regal Unlimited plan but do not want to continue it.

I have been trying for 2 days to contact Regal about canceling my unlimited plan. And still haven’t been able to do so. None of the phone numbers get me to an actual person and the email doesn’t does not work. I feel like I’m getting the runaround.

I will file a formal complaint with the FCC if I cannot get this resolved quickly.

Charles McCurry

for some reason it won't take our gift card my Granddaughter purchased for an early Christmas present. she paid $250.00 for my son and myself...it wants a credit card, and it takes the money out of my credit card and not the gift card what the heck. We want the unlimited movie pass like we had for the past 3 years. And it's not happening here...if you don't want to honor the gift card for the unlimited movies just send us a refund for the $500.00. the unlimited movies should have been like $227.00 approx. each. my email address is [protected]@com phone number is [protected].

gift card $[protected] and gift card #[protected] we just want to get this resolved so we can start going to the movies again

I've called [protected] no help. only replied from an AI. not happy with your company. I've been asking for help no reply. Cancel Now and I want a refund for October and November 2023 refund to my bank account on file. #2026-07 acct. Rachel Ochoa [protected] Jacktone rd. Ripon . Ca. 95366 next I will be going to the better business bureau. I had a 90 trail pass. at the age of 74 I don't need this problem.

I want to watch Agent zero at Rancho, San Diego, Edwards cinema 15 at San Diego.

The manager put it me in the bad position in the front of others people while asking to print out the tickets for the movie.

Especially when my Regal app saying the movie is for free to watch 0.00$ .

The manager tells us that’s not included the unlimited movie .

That’s not me felt’s the regal app said zero dollars on the movie.

I do understand when any movie shows 15 $ , I will pay the amount with no problem, but why I’m paying when is said 0.00$ .

Can you guys explain that because not good at all manger tell me last time let me for free. That’s regal app problem.

Arrived to purchase tkt for 6pm Equalizer movie. No one was in tkt booth. Had to purchase ticket at concession stand. Told employee what movie and time I wanted. I purchased tkt at 6:03pm. She told me to go to theater 10. Movie had started. I thought it was the beginning.

Looked at tkt stub after after movie was over. Realized Employee gave me a tkt for Equalizer 510pm, theater 10. Found out after movie she should have sent me to theater 9 where there was a 6pm showing.

Told another attendant afterwards and he said oh well!

I have my ticket stub and receipt attached that shows I was sold a ticket for a 5:10pm show but I purchased it at 6:03pm. Clearly a discrepancy shown.

I feel the attendant should have made an offer of reimbursement or a voucher of some sort to be used for the same or different movie.

The phone app freezes, including when you send a 'Contact Us' email. The website freezes when you try to send a 'Contact Us' email. They refuse to ever answer the phone! I have seen around thirty movies this year as a Regal Crown Club member and my member status never moves to the next level. The phone app is super slow, constantly freezes, and has to be reloaded several times to get the movie/theater information to fully load. The 'redeem points' for beverages has failed in the past resulting in getting charged for three drinks from my points for only one drink received. The user experience just sucks in general! It's a great value for the money, it's just a shame the user experience has to suck so much...and there is no way to contact the company!

I subscribed to 3 months unlimited plan with regal which had anytime cancellation policy. After one month, due to an important event i had to go to a place where there were no regal cinemas. I explained all this to customer care but they didn't respond properly and didn't provide me any cancellations even when there is a policy on cancelling anytime. How is it fair that i pay for 3 months for only using the service for one month? This is very unfair and i had a very bad experience with the communication on the customer service end. I want a refund for 2 months.

I signed up for Regal Unlimited on 7/24/2023, registering my local Regal Cantera Cinemas in Warrenville, IL as my “go-to” theater that I would use my membership with. Just 3 days later, I received a message from Regal that the Regal Cantera Warrenville theater would be closing permanently on 7/27/2023. I would therefore be unable to ever use the membership I just signed up for 3 days prio since my theater has closed so I contacted Regal Customer service via email to request immediate cancellation based on the sudden theater closure. I was told by customer service rep “Pauline” that she would not cancel my membership since there are other Regal theaters within 35 miles from my home. I did not sign up for Unlimited for use as a movie theater 3 towns away, or worse ,over an hour drive to the city of Chicago, which was suggested to me since it is “within 35 miles”. Completely unreasonable, and horrible customer service .They should have not offered membership at the Regal Cantera Warrenville on 7/24 if they planned to close on 7/27.

Avoid Regal Theaters, especially Birkdale Village, Huntersville NC. There was no AC in the auditorium and multiple complaints were made by the patrons to the manager. The temperature must have exceeded 90 degrees. No action was taken by the manager because he was too busy with his customers. Apparently, the customers in theater 11 didn't count. I will never visit this theater again.