Regus
Reviews and Complaints

At 26 April 2022 I bought online only for may 2022 (for only 1 month) 1 open office space (I paid online). After that I try to reach your customer service (but it is impossible to reach)

At 31 May 2022 I sent Regus 1 email about this. But nobody replied this email and call me back.

I only used you office for 1 months. (Many problem, not reaching easily to customer service) ( In 1 months only 4 day I visited the office and I canceled)

But later Regus send me 2 months invoice.

I am the customer but I couldnt get good service also I couldnt reach customer service but Regus are sending invoice emails.

Regards,

Nihat Yazar

I would like to file a complaint to the CEO, Management, and Head of Complaints. Regus is the worst company customer service I ever had.

You are still sending me bills to pay for an office I never signed up to.

I've tried for months to cancel and remove my account and files.

I want all my money back and for you to stop contact me.

I had a virtual office setup with Regus Mayfair Clubhouse.

You closed the center and transferred me to Holborn without me asking. I asked to be removed from the system and to terminate my account immediately! You have been charging me every single month since then for Holborn. I requested via hundreds of emails to be removed from your systems and terminate my account and remove my files. You are now in breach of GDPR and confidentiality.

On September 12th, I submitted the request to have my retainer of $4,353.70 returned. The policy is 30 days to return upon submission. This policy clearly is not one that they stick to which is why my next step is to involve my attorney. Upon calling on October 12th to see where the retainer was, I got stuck on the corporate call center line where a "ticket" was created. I was promised that the ticket had been "escalated" and I would receive a response in 24-48 hours. Over 72 hours later, I'm informed that my retainer return payment has been processed on October 5th and that I needed to wait 5-7 banking days for my retainer to be deposited.

It's now October 19th and the money is nowhere to be seen. They have been extremely dishonest and it's impossible to directly communicate with anyone that can help. I need my money back immediately and they cannot tell me where it is or why I don't have it yet. This is serious to the level of a full corporate scam and the idea that you could lie so frequently without consequence astounds me. They are not expected to, nor do they intend to honor the contract that they signed. Because of this, my next step is to involve an attorney for breach of contract as they clearly have no intention of honoring what they made me sign. It's no surprise there are entire websites devoted to their sneaky and deceptive business practices.

I would like a resolution from someone who isn't just poking at a keyboard in a call center or my next point of contact is from my attorney.

To who it might concern

1. I am still do not understand what this invoice is for

2. I have asked for an investigation but instead I have received a link to do a customer satisfaction survey.

3. In addition, all our invoices are paid using the card you guys have on the system for us.

4. Your employees or system are the one processing all the payments so why is that one different and where it is coming from?

5. So, I am at pain to understand what this invoice is for and why this is not being processed like all the other invoice.

6. Can someone contact or clarify what the matter is about specially as your guys have just process £378.00 on my card?

7. We are restructuring our business but if this is how you guys are dealing with long term customer I will have to review the plans we have for your guys.

8. In addition, why i am unbale to access my invoices on your websites? Everytime I login The "HELP" function has no link to it and the invoices are not available.

9. Why is there a security warning to access your website? Kaspersky everytime send me a security warning.

10. Is Regus filing for bankruptcy because i am getting very concern at some small and majors gremlins that a business of your size shouldn't experience over such a long period.

I am looking forward to hearing form someone on this matter.

I've spoken with my community team (Brad) and nothing has been done, and was told there is nothing that can be done.

I DO NOT Feel safe at the Toledo Office. The main door to the building is supposed to open with a keys card which the door is always unlocked no matter what time I go to the building (weekends, extended hours late in the evening). The door to the 2nd floor reception area is supposed open with the door card key but again the lock don't work so anyone can walk right on in the building go to the 2nd floor do as they wish to whatever or whomever they find and nothing will be done since the security measures that were said to be put in place before the building opened on September 1, 2022 works at ALL. I DO NOT Feel safe doing business out of the Regus Building. I've spoken with my team (Brad) as well as the VP of Sales from the Maumee location. All that was suggested was Bill could transfer me to the Maumee branch which is not where my client base is. I cannot put my clients or myself in danger due to the Regus Franchise NOT caring for their clients. I understand that Regus has to pass an inspection and will make sure the door key card readers are working but that is only for the inspection Not for the safety of your clients renting out your office space. Bill has reached out and said the things will be up and working SOON but that does not give me any type of reassurance due to it currently not working. This is unforgivable that Regus Franchise is only out for themselves and for the money aspect.

Word of mouth travels as well as reviews!

To Whom it may concern,

I would like to formally complain about the REGUS Service and office in Panama City, Costa del Este. I spent about half a year in a private office and after numerous accounting balancing issues, wrong invoices, wrong tax invoices, wrong parking charges, wrong penalties due to wire transfers being posted to the wrong invoices, etc, and finally after the last drop when the entire Coworking offices were cut of electricity by the Electrical company for 4 full days, and there was not even a proactive gesture of goodwill on ways of apology, I decided to leave. I was then surprised to see that a fee the Management confirmed later in writing they wouldn't charge was added to a bill, and yet after numerous communications, we still haven't managed to resolve this.

I communicated on the 8th of August that I wanted to leave, and was told that I would still have to pay until the 30th of September, with no exceptions. I accepted this full extra month of payment as these are agreement rules. Moreover, I still booked and moved to an alternate coworking office starting September, knowing that meant I would pay two separate rentals for a month. All I wanted was to leave as I had had enough.

As a gesture of goodwill for the electricity challenge, and aware of the extra full month paid, and that I still would have to wait for the full september to claim my initial deposit, the Office Manager advised that the standard 'restoration charge' would not be charged. Inbetween other things, I left my office pristine, and with empty drawers (more than I got). However, when checking end of september the status of my initial deposit I was surprised to see an outstanding bill (after I had left everything at 0) precisely for a restoration charge. This came accompanied of subsequent standard menacing impersonal emails of lack of payment, which was very frustrating as it was 38 days after I had left the building with a zero balance.

When checking with the Office Management on 5th October they confirmed this charge would be revoked and was just an automated posting. I have been since then following up on this issue and the response time of the Panama office is appalling, but also, the issue is outstanding despite having confirmed in writing that this would be revoked. Note please how especially frustrating this is becoming as I keep getting aggressive emails of service discontinuation of a service that again, I left 49 days ago now.

All I want at this stage is:

A) Get that restoration fee revoked. This was a gesture of goodwill for 4 days left hanging with no electricity, I actually think they should have discounted the full amount for 4 days, at a minimum, for any coworker who did not have sufficient free worktime to cross town with all screens, reschedule all overseas meetings and have spare hours to settle into a new office.

B) Get my initial deposit back. It is unthinkable that this is still pending.

C) Be removed of ALL communication from Regus, at least until they resolve their terrible automated emailing and definitely automated payment postings. Note please that as I toured all coworkings in the city to find the new location, I kept finding exRegus coworkers and the accounting issue is something that should be of concern and attention to Management.

Kindly assist in any way possible. I have opened a query with MyRegus where I also attached the communication in writing where they confirmed no restoration fee. I am writing here also in absolute desperation for a resolution. Thank you

Marta

PS: The office Facilities are outstanding. The sales rep was superb. The reception is very kind but was unable to resolve any query. Referent to the electricity: The day the technicians came to cut electricity to the Regus Floors the administration of the building said it was due to lack of payment by Regus - this has not been verified. This was the first and only time in 8 months though.

I went for inquiry at Stansted Regus to find out about office contract. I was shown options on the 16th of August 2022. When I openned the email that contained the contract I changes my mind in the email and ask the lady to send me cheaper alternative. She send another quote of remote working (virtual). My wife previously used their service before which was canceled when did mot required the service anymore. I ask if I can continue on my wife's account so I can safe the sign on fees. This offer was rejected that the account was closed.

I got the second contract in email on the 17th of October. After that I followed up with the email that I don't want to go ahead on the 18th of October , I need to consider my other options. I got voice message that I should come into the office so I can be set up properly. I ignore this believing I have not accepted the contract

The Regus compliance people sent the compliance form which i did not responded since I am not in contract with them'

The staff used my wife detail to set me up unknowing to me. I was running bill I was not aware off. 2 months into the 'contract I was been followed by a debt collector. I went to the office to see the account officer. She said I have to download the apps and get set before I can cancel the rolling contract.

I downloaded the app but there is nothing on my account, The account said I have been blocked.

My defence

I was not properly set up

the account officer ignored my request not to set me up

The app does not have any contract on my account until after a week before this was sent down link

They have other means to communicate but they did not use them,

They took advantage of my wife details they have to set me up.

Regus wouldn't cancel this contract until i pay the outstanding bill

.

REGUS has caused me (and from reading the many reuse sites many of your other customers as well) stress, confusion, constant extra billing errors, and more.

I believe they publish FAKE customer service phone #’s that don’t even work probably due to SOOOOOOO many prior complaints. But they want to give the appearance of a customer helpline.

Customers literally cannot get issues resolved or any problems fixed. And based on the many other review sites I’ve read, Regus has failed to resolve the underlying cause(s) for a specific list pattern of complaints that have occurred again & again & again over many years.



On top of the other issues I’ve had with REGUS, of which includes Regus deleting my account & services by accident error. Which I didn’t notice until 1 month later because I was out of the country.

I’ve also tried for 3 years to get my retainer deposits back - you have no reason to deny these refunds. But you’re still holding my deposits hostage for reasons unknown to any sane person.



On the BBB site Regus has 615 complaints filed against their business (and these are just the people who took the time to complain)! You did not respond to 593 of the 615 complaints filed.



To be fair clients seem to receive decent service from the front desk staff of their chosen office space.



But if you have any other issues, (and I’ve read 100’s & 100’s of billing, contract or deposit refund complaints among other complaints) … well with these types of issues Regus illustrates a “disturbing” pattern of ignoring customers then pretending we didn’t even mention the issue before.



In lamens terms: We receive an email from a supposed help desk that does NOT have permission to put us in contact with anyone else. AND claims to not have any emails or contact information to refer us to anyone else. 



All rhe help desk seems to do in my experience is put customers through a FAKE customer service hamster wheel over and over and over and over and over and over and over and over again!



I “surmise” they do this in hopes that said customers will get frustrated then just give up / go away. 

In doing so they completely dehumanize & disrespect their past and current customers. And frustrate / cause stress to no end. 



BY FAR THE WORST company I have ever dealt with in my entire life!

So about those two retainers I’m owed…

not sure how or why, but every month I am.getting charges on my bank statement for over 800 dollars.. I do not have any contract or affiliation with this company and not sure what yall even do or how I am being charged...my bank statement says

" invoice pay regus management harris 10611 ach Corp debit "

my name is Justin Shipp owner of kaotic realty llc

Good afternoon,

I informed receptionist (as per her demand) yesterday, that our office wasn't hoovered. There are bits of paper and other materials on the floor.

She said she will take care of it, but today when I came to work, it wasn't hoovered.

It's the next time when it is visible that cleaners who come to clean the offices are either not coming to work or not doing their job properly.

Could you please solve that problem? I was trying to contact local receptionists from this building (16 Woburn Place WC1H 0AF), but direct contact with them does not bring expected effects.

Kind regards,

Julia Majka-Bessas

Caresify UK

We are having terrible issues with aggressive and inaccurate billing and lack of response from Spaces.

Our rent is paid up to date and yet we are locked out of our office currently. No-one will return a call, no-one seemingly can or is willing to try to help us resolve.

I paid a 2 month deposit invoice

2 months rent to November so over £9000 so far.

There is an invoice the month before we moved in which Im now told is extra deposit which will be refunded when I sign a direct debit. But I cant sign a DD because I'm told we are in arrears!

When I queried an invoice for £84 for something we never had, I was told to ring accounts which I did they raised a ticket. Nothing since apart from locking us out and refusing to speak to us.

We have now received a legal demand for £24,000 ! we have been in the office one month.

Im beyond shocked for a global company with an ethics statement which promises fairness and transparency.

Our very first issue was with our invoices, we were charged two different times the same amount and it took a month to get one refunded. The next issue took a month for our furniture delivered to our office, not only that, my partner and I had to go to another location to pick up, load two desks, and bring them to our location so we could move forward with our new business (furniture didn't show up until 2 weeks later). Then, we kept getting a prominent stench as soon as we approached the building smelling like mold. Working a full day in our office we'd come home with this disgusting smell on our clothes, in our hair, office supplies & personal belongings. My husband would comment that we reeked when we'd get home from the office. Despite the persistence of the one shining light (the office manager) trying to work with the building manager, nothing was ever truly done about the smell for the 2 months we were in that office. We finally got fed up and asked to be transferred to another location. You'd think this would be an easy process (as was promised when we signed the lease), however, it was not. We were charged $508 for the restoration of the office we were in for only 2 months, a $49 transfer fee, and $200 for the company to move only part of our things (furniture) we had to move most of our things. Yes, they are scam artists, and we think they need to be sued as well! This is not a company of integrity, only greed. We should have read the reviews before signing the contract. I don't think we found one single person that rated this company greater than 1 star LMAO! Start of our issues 08/1/2022-current.

Good Afternoon,

I have been waiting to have my login issues escalated to IT support since every single time for the past 2 months that I reset my password it will not log me in using the password immediately after resetting the account. I have told the front desk and they have not been able to resolve this issue. How do I take the next step? Not only are there issues in this account but we have received issues with printing for the second company that holds 2 offices with Regus since July 2022 we are not in October and has not been resolved. Instead they provided with a temporary password to access the printer. What kind of customer service based business actually leaves issues ongoing for several months with paying clients?

1. Before moving in, be sure the OLD tenant's logo is REMOVED from the door.

2. Be sure you make sure you have a credit card on file to ensure NO TWO OR THREE MONTHS ARE CHARGED TO YOUR CARD FOR NO CARD BEING ON FILE!

3. BE SURE YOU CANCEL ENOUGH TIME IN ADVANCE OR YOU WILL AUTOMATICALLY SIGN UP FOR ANOTHER TERM BE IT ANOTHER YEAR, SIX MONTHS, ETC. WHATEVER YOU SIGNED UP FOR WILL BE RENEWED AUTOMATICALLY. THIS IS FRAUDULANT AND SHOULD NOT AUTOMATICALLY RENEW. THIS IS PART OF THE REGUS SCAM.

4. ENSURE YOUR #1583 IS COMPLETED IN ADVANCE TO HAVE A START DATE FOR WHEN YOU START YOUR AGREEMENT/TERM/STAY. THIS WAY YOUR MAIL WILL CATCH UP FASTER. DO NOT WAIT TUNTIL THE DAY YOU MOVE IN. TRY TO DO AS MUCH AS POSSIBLE IN ADVANCE.

5. THEY WILL FIND A WAY TO TAKE MONEY FORM YOU ON EVERY TURN!

6. ENSURE YOU HAVE A PRE-PAID CARD SUCH AS A PRE-PAID VISA ON FILE ONCE YOU RECEIVE ACCESS TO YOUR ACCOUNT, TO ENSURE THEY DO NOT TRY TO WIPE OUT YOUR BANK ACCOUNT.

7. ENSURE YOU UNDERSTAND THE AGREEMENT. REGUS SHOULD HAVE AN ORIENTATION ONLINE FOR ALL NEW AGREEMENT TYPES.

8. REGUS SHOULD BE SUED FOR HIDDEN SCAMS WRITTEN INTO THE AGREEMENT. They take two days to see if your payment went through. Meanwhile you are not accessing your office space and your coffee plan is wasting. Just one big scam. #DelaysExcusesButAllTheWhileStillChargingRegus.

9. NEVER NEGOTIATE LOCALLY FOR YOUR OFFICE, CO-WORK, ETC. MANY TEAMS WILL HIDE DISCOUNTS FROM YOU. ALWAYS FIND A REP not IN YOUR AREA TO CLOSE THE DEAL. THEN SHOW UP IN STYLE AT YOUR LOCAL PLACE.

10. AVOID REGUS ALTOGETHER IF YOU CAN. THEY SHOULD BE SUED!

Once again the same problems:(

For our other client; [edited], it is such a pity that we face the same problems as before. (we had same experiences with other clients of ours as well)

1)Although the client lives in Sweden, kitchen amenities were charged in the invoice (just like what happened before with our other client)!

2) And although our client had set an automatic payment order to his regus account -as a kind and punctual client behaviour which should be appreciated-, the invoices were still not paid (money was not withdrawn from the account affiliated with the automatic order), and he had to pay manually.

Why is Regus is doing this repeatedly ("extra charging of undemanded services") ? When it is a habit rather than a rare mistake, that can lead to serious consequences.

Every time this happens, we have to apologise from our clients despite not being our fault and although we perform our job at the best quality and with utmost diligence. We care about our reputation and Regus started to pose a risk to it. We shouldn't be going through this kind of unpleasent situations again and again just because of referring our clients to Regus, trusting in its services and expertise.

Not just the reputation being risked, but the time we invest in this should also be taken into account.

Could you please look into this and let us know how the same problem happens all the time?

We really look for a concrete, solid and constructive approach from Regus and to make it up for our clients.

Kind regards

KAK Vanpool Services LLC is a veteran owned company in Hawaii, ownership is shared by one active duty member of the Army and one retired veteran. Employees are 70% military so to say we take ethics very highly would be an understatement. We have been customers of Regus for almost two years which has been a really eye opening experience. Below are some pivotal highlights we have recorded with email snapshots for attachments if required.

- Our company first utilized a shared office space, the business we shared with, the owner slept in the office every night. This became an automatic security issue which we informed the manager, this issue recurred twice which at the time we should of cancelled then.

- We then decided to get our own office we were told there were no upfront costs, a month later we received a bill for almost $21,000.00. As a small business can you imagine being blindsided with a bill that large. When we reported the issue the building manager said it was in the contract we have yet to find it but still honored the payment.

- Most recently our company has come under some financial hardships due to some expansion requirements. Based on the clause we can't downgrade and can't afford to upgrade to a larger space with Regus. Manager told us if we terminate we will pay every month of the contract. This is the first time I have ever heard a clause like, no penalty fee just add more debt to a small veteran owned business.

My assumption of Regus, was it created an opportunity for small businesses to have access to commercial spaces and minimize overhead costs. I am getting the impression this is far from it, at some point an ethical stance must be taken.

I really wouldn't wish the Spaces cancellation experience on my worst enemy, it's wasted days of my time, and his given me many sleepless nights. Not only does Spaces/IWG/Regus make it truly impossible to end their service, they bombard you with random charges months after your contract is over.

For example, I cancelled in early April, which of course means that I had to pay for the entirety of May as well. I won't even get in to that, because the real pain actually came this week (On Saturday, October 1st), when I received another invoice [protected]) for an entire month's worth of Spaces service, labelled "Administration Fee." Conveniently, Spaces actually created this invoice last month, but didn't send it to me until October 1st so that they could also charge me a $38 late fee. This is despite the fact that I have an email from Joanna G. From IWG (4 months ago, on June 15th) stating that after I paid my final month's rent, my account would end in good standing. I have no idea how that statement could possibly leave any room for interpretation or extra charges. The only thing I can think of is that they're charging me for credit disputes I did when Spaces somehow found a credit card I had never given them (possibly Visa updater) and charged it without my permission.

Despite this, I now have an over $300 bill that I can't dispute because the Spaces help center/customer service truly DOES NOT EXIST. I have never been able to speak to a human being on the phone since I've had billing problems with Spaces, the phone line doesn't even have time estimates, a working call-back feature, or hold music. The help center on the website is even worse - consider yourself lucky if you get an email from someone overseas saying "we'll look into it one day". The most crushing part of this is that Spaces has the power to send this bill (or any bills that they want to charge me in the future) to collections or a law firm and affect my ability to rent or buy housing. LEARN FROM ME - THIS IS A RISK YOU SHOULD CONSIDER BEFORE DOING BUSINESS WITH SPACES, IWG, OR REGUS.

I run a small business, so I have no idea how to budget for the upcoming months because Spaces can randomly charge me for anything they want. I don't want to pay this bill to make it go away, because it will signal to Spaces that they can charge me whatever they want whenever they want. I have no idea when it will stop or how to fight back, since I can't contact anyone that works there at all. I'm losing a lot of sleep over it, and honestly have no idea how to get this nightmare to stop. IF YOU'RE READING THIS AS A POTENTIAL CUSTOMER, DO NOT IGNORE THIS POST OR THINK THAT THIS WON'T HAPPEN TO YOU. If you're reading this as a Spaces/IWG/Regus employee, please take a moment to remind yourself that there are actual human beings with emotions and mouths to feed and rents to pay on the other side of these invoices.

We recently moved into an office in the London Paddington Regus and have been without lights for 6 of 7 weeks since we moved in. Air con has also broken and our access passes work intermittently. We have contacted the local team and the wider London Regus facilities team and have been almost entirely ignored despite the fact that Regus have not provided the 'safe, convenient working environment' they pride themselves on. I would not recommend using Regus as they seem to be entirely unable to fulfil their own remit and charge a great deal of money for the privilege of a malfunctioning office. We were looking to open a second office in London and also offices in 3 other countries, but this is now unlikely. Some snags are to be expected but this level of inefficiency and lack of communication is beyond unacceptable and is extremely disappointing.

I am writing for Regus Hyderabad SLN Terminus Offices, India

At the time of sign up we were promised 24/7 access and support but it has become very frequent now to shut all the facilities even on general Holidays in addition to Saturday and Sunday.

Saturday and Sunday we can understand but working on general Holiday is our choice and we should have access to the services we have signed up for not mere access to office without any facilities like AC, internet etc.

I expect some concrete action on this as this is against the Regus ethos of 24/7 access and support.

this email was sent to them 03 Oct 2022

Make sure you correct you records. We left your organisation a long time ago and SENT YOUR COMPANY TERMINATION NOTICE many MONTHS ago

I will sue your company for distress and report your business to offices of fair trading within 14days if YOU DO NOT CORRECT YOUR RECORDS

You cant be stealing from people think you can get away with it

Attached is notice that I sent to your company with dates. Your company owes me money for days I did not use. I have now attached final notice sent to your company on

Thursday, 9 June 2022 at 13:21

From: Ayotunde Osula

To: "Sunderland.[protected]@regus.com"

Date: Thursday, 9 June 2022 at 13:21

Subject: Re: Final Notice

Dear Team

We hope you are keeping well.

Please note we wish to terminate our tenancy agreement with immediate effect. We hereby give you one months notice so you can return our deposit

Regards

Ayo Ogunrinde

From: FC Admin

Date: Friday, 29 July 2022 at 08:34

To: Debt Collection EMEA

Subject: Re: TA-Urgent Request for Payment of Overdue Account

Good day

This has been sent since June

Please refund all our deposit

Regards

Ayo