Regus
Reviews and Complaints

I have rented for the Regus Complex, Hidden River Parkway, Tampa, FL for 2 years. We have to be the easiest renters on the planet. We've never used the 2 day a month office space, and we only physically go by every 4-6 months. Late year, the office changed it's phone system. As a result, all of the company specific greetings were deleted - not moved to the new system - they were deleted. The clients weren't told - we had to discover it when we called our own office number (how often do you call your receptionist?). We were told it was an oversight by Regus. To date, we've been unsuccessful in getting those company greetings replaced; when we speak to the front desk, we get arrogant, condescending receptionists (both male and female). The last two times we've called, we were "cut off" after 15 mins on hold and had to call in again. When asking the receptionist (Heather) how we can check our voice mail with the next system - she was clueless (how much more fundamental of a question can you ask?). Then she hung up on us. When we called back, she wanted to explain/justify why she and the office were so incompetent. Understand, we had asked for nothing more from Regus than to answer our phone with our company greeting and for information on how to access our messages. That's it. After the first incident, I spoke to the regional manager, Chris Donahue, who assured me the issues were an anomaly. After another instance of incompetence today, I'm moving our business to a Regus' competitor down the street. Again, in two years we've been in the actual office 4-5 times - only to check in. Regus was making easy money off us - doing absolutely nothing but answer our phone for $225 a month. That simple task exceeded their ability. To be clear, this is not a new issue – the first nine months of our relationship with Regus I had to spend 20 mins each month talking to the office manager because she couldn’t get the automatic billing setup correctly. It’s the 21st Century and Regus can’t figure automatic payments? Two years of apathy and incompetence - we're done with Regus. And if you have any desire whatsoever to make a positive, professional impression on your clients who are calling "your office", you would be foolish to select Regus. If in doubt, try and find a portal in which to complain to the Regus Corporate level - it doesn't exist. Complaints are funneled right back to the poor performers who are catalyzing the complaints. You should properly interpret that as the Regus leadership is deliberately remaining ignorant. They too big to care about their clients - and we're gone..

I have reached out to Regus Uxbridge office in England on the 22nd April and have told the area manager, the sales manager and the director of Hillingdon that I have been a victim of fraud to open a business franchise and have been made aware on the 22nd April and this is when I informed Regus and have had emails back and fourth all they care about is there 12 months rent for the office. I have clearly explained in the email and all they keep doing is passing me from person and threatening me credit control and debt collectors. I paid for 3 months office upfront my office went live 1st April my contract started for 12 months and I have said the 3 months rent I have paid they can take not a problem but i need to be realeased of their 12 month contract which was taken against the company which was limited but they dont seem to care and enforcing me to pay all the monies I have lost over £15000.00 due to this business fraud and am taking legal action against the scam franchise company but regus have been very unprofessional in this matter here is email from both the are director and General director too.

Hi Andrew,

I reached out to yourself due to your area manager not understanding the situation after speaking to the Uxbridge office on the phone on the 22nd April,

I have been trying to resolve this matter since then again I bought a franchise and had every intention of running a business and a office for 12 months but when I went to my training it came to light from 18th April that the Franchise owner is in dispute with his past company and the Franchise he has sold to me is under misrepresentation I have lost out on £15, 000.00 so far and all my savings are gone due to this.

The limited company my homecare which was opened against the Regus address no longer exists.

I am taking the Franchise seller to court to obtain my monies back again I must stress there is no business no assets nothing due to this being a fraud from the Franchise company, I have been in touch with various organisation where his business was advertised and in the process of legal proceedings against his organisation.

I am asking for your help in this matter to look into this and see how we can resolve this matter and Regus Uxbridge can rent the office out and not lose out on any further monies as Keith the sales agent who sold this to me at the time said there were over 5 parties interested in this office.

You are the Area Director above Laura I have come to you again due to Lauras response of credit control team again please see email below.

Please let me know who besides Laura can deal with this as her approach is very unprofessional you are a huge company and can rent this office out what is the procedure of reporting that the business which is a limited company has closed down and never really started.

thanks

Ani

Actions
Laura Embleton (Laura.[protected]@regus.com)

Add to contacts

13:32

To: ani.[protected]@hotmail.com Cc: Uxbridge Oxford Road

Laura.[protected]@regus.com

Dear Ani,

I hope you are well.

Your emails have been directed to me, as Andrew or Asif are not responsible for dealing with client issues or agreements within my area, this is and has been dealt with by myself.

I have advised you previously on numerous occasions that we are unable to release you from a legally binding agreement, if you have returned your keys and don’t wish to use the office for the remainder of your term, then that is your choice but the contract will remain valid until the end of the term and you will be charged according each month. If you do not honour the terms of your agreement and payment is not made for the invoices, your account will then be dealt with by our credit control team.

Kind regards,
Laura

Laura Embleton
Area Manager
Heathrow

M +[protected]

Regus Agreement
Actions
Andrew Halford

Add to contacts

13:39

To: ani syed, Asif Ismail

Andrew.[protected]@regus.com

Hi Ani

I have just listened to your voicemail and caught up on your email chain below, following my return from leave.

This was referred back to the Area Manager for Uxbridge, who is the authority on this matter and who I understand has been in dialogue with you.

Kind regards

Andrew

Andrew Halford

Area Director

3000 locations, 900 cities, 120 countries

Crown House
72 Hammersmith Road
London, W14 8TH
M +[protected]
Actions
Laura Embleton (Laura.[protected]@regus.com)

Add to contacts

13:32

To: ani.[protected]@hotmail.com Cc: Uxbridge Oxford Road

Laura.[protected]@regus.com

Dear Ani,

I hope you are well.

Your emails have been directed to me, as Andrew or Asif are not responsible for dealing with client issues or agreements within my area, this is and has been dealt with by myself.

I have advised you previously on numerous occasions that we are unable to release you from a legally binding agreement, if you have returned your keys and don’t wish to use the office for the remainder of your term, then that is your choice but the contract will remain valid until the end of the term and you will be charged according each month. If you do not honour the terms of your agreement and payment is not made for the invoices, your account will then be dealt with by our credit control team.

Kind regards,
Laura

Laura Embleton
Area Manager
Heathrow

M +[protected]

Hi Ani

I have just listened to your voicemail and caught up on your email chain below, following my return from leave.

This was referred back to the Area Manager for Uxbridge, who is the authority on this matter and who I understand has been in dialogue with you.

Kind regards

Andrew

Andrew Halford

Area Director

3000 locations, 900 cities, 120 countries

Crown House
72 Hammersmith Road
London, W14 8TH
M +[protected]

Regus Agreement
Actions
ani syed 22:10
To: Andrew Halford, asif.[protected]@regus.com

Hi Andrew,

I am a victim of business fraud and this is what I have tried to explain to your Uxbridge team and yourself and all they seem to care about is their rent. This has been reported to the police too and I am taking legal action too. Again My homecare does not exist and this office was taken against this business details how can you hold me liable for rent when I myself am the victim.

There must be Regus policies that look into situations as such as mine.

I look forward to a positive response or if there is a different department or person I need to deal with please make me aware as Laura is very unprofessional and doesn't understand the matter at hand.

thanks
ani
Actions
ani syed 18:33
To: Andrew Halford, asif.[protected]@regus.com

Hi Andrew,

I reached out to yourself due to your area manager not understanding the situation after speaking to the Uxbridge office on the phone on the 22nd April,

I have been trying to resolve this matter since then again I bought a franchise and had every intention of running a business and a office for 12 months but when I went to my training it came to light from 18th April that the Franchise owner is in dispute with his past company and the Franchise he has sold to me is under misrepresentation I have lost out on £15, 000.00 so far and all my savings are gone due to this.

The limited company my homecare which was opened against the Regus address no longer exists.

I am taking the Franchise seller to court to obtain my monies back again I must stress there is no business no assets nothing due to this being a fraud from the Franchise company, I have been in touch with various organisation where his business was advertised and in the process of legal proceedings against his organisation.

I am asking for your help in this matter to look into this and see how we can resolve this matter and Regus Uxbridge can rent the office out and not lose out on any further monies as Keith the sales agent who sold this to me at the time said there were over 5 parties interested in this office.

You are the Area Director above Laura I have come to you again due to Lauras response of credit control team again please see email below.

Please let me know who besides Laura can deal with this as her approach is very unprofessional you are a huge company and can rent this office out what is the procedure of reporting that the business which is a limited company has closed down and never really started.

thanks

Ani

Actions
Laura Embleton (Laura.[protected]@regus.com)

Add to contacts

13:32

To: ani.[protected]@hotmail.com Cc: Uxbridge Oxford Road

Laura.[protected]@regus.com

Dear Ani,

I hope you are well.

Your emails have been directed to me, as Andrew or Asif are not responsible for dealing with client issues or agreements within my area, this is and has been dealt with by myself.

I have advised you previously on numerous occasions that we are unable to release you from a legally binding agreement, if you have returned your keys and don’t wish to use the office for the remainder of your term, then that is your choice but the contract will remain valid until the end of the term and you will be charged according each month. If you do not honour the terms of your agreement and payment is not made for the invoices, your account will then be dealt with by our credit control team.

Kind regards,
Laura

Laura Embleton
Area Manager
Heathrow

M +[protected]

Regus Agreement
Actions
Andrew Halford

Add to contacts

13:39

To: ani syed, Asif Ismail

Andrew.[protected]@regus.com

Hi Ani

I have just listened to your voicemail and caught up on your email chain below, following my return from leave.

This was referred back to the Area Manager for Uxbridge, who is the authority on this matter and who I understand has been in dialogue with you.

Kind regards

Andrew

Andrew Halford

Area Director

3000 locations, 900 cities, 120 countries

Crown House
72 Hammersmith Road
London, W14 8TH
M +[protected]
Actions
Laura Embleton (Laura.[protected]@regus.com)

Add to contacts

13:32

To: ani.[protected]@hotmail.com Cc: Uxbridge Oxford Road

Laura.[protected]@regus.com

Dear Ani,

I hope you are well.

Your emails have been directed to me, as Andrew or Asif are not responsible for dealing with client issues or agreements within my area, this is and has been dealt with by myself.

I have advised you previously on numerous occasions that we are unable to release you from a legally binding agreement, if you have returned your keys and don’t wish to use the office for the remainder of your term, then that is your choice but the contract will remain valid until the end of the term and you will be charged according each month. If you do not honour the terms of your agreement and payment is not made for the invoices, your account will then be dealt with by our credit control team.

Kind regards,
Laura

Laura Embleton
Area Manager
Heathrow

M +[protected]
Actions
Andrew Halford Add to contacts 13:39
To: ani.[protected]@hotmail.com, Asif.[protected]@regus.com
Andrew.[protected]@regus.com
Hi Ani

I have just listened to your voicemail and caught up on your email chain below, following my return from leave.

This was referred back to the Area Manager for Uxbridge, who is the authority on this matter and who I understand has been in dialogue with you.

Kind regards

Andrew

Andrew Halford

Area Director

3000 locations, 900 cities, 120 countries

Crown House
72 Hammersmith Road
London, W14 8TH
M +[protected]
Laura Embleton (Laura.[protected]@regus.com) Add to contacts 13:32
Dear Ani, I hope you are well. Your emails have been directed to me, as Andrew or Asif are not responsible for dealing with client issues or agreements within my area, this is and has been dealt with
Laura.[protected]@regus.com
Actions
ani syed 06/06/2016
To: andrew.[protected]@regus.com, asif.[protected]@regus.com

Hi Andrew and Asif,

I sent the below emails on the 1st June, 31st May and 25th May and I have not response or an acknowledgement of any sort please can you acknowledge this and we can resolve this amicably too.

Look forward to a response and resolving this matter immediately too.

best
Ani Syed

Our business has used Regus as a virtual office for over a year and in December 2015 were sent an invoice for more than double the usual amount. After repeated attempts to find out why, no response was given.
In March I eventually called the office and spoke with Jessica Ludeke and she couldn't find why the charge was so high and promised to reverse it. Minutes later I received another e-mail from Houston Willowbook to demand the outstanding amount but upon further query she said it was a system error and she would update the system.
At the end of March I was collecting my mail at the office, and enquired as to what the terms of my contract were - could I cancel now and she said the cancellation was normally 3 months notice but because of the lack of service issues I had experienced it would be fine to cancel now. I asked how much I owed to which she looked it up and said there would be no further bill.
On the 12th of April I was e-mailed from Nationwide recovery systems billing me #338.46 - with no detail given. Just an amount. After repeated emails to Willowbrook office and NRS, for a statement or details of billing I received a statement last week and my balance was zero. There were some maintenance fees/credits amounting to $60.46.
On the 2nd of June I received another mail from NRS now explaining that I owe for 6 months of the remaining contract.
I find this to be totally unethical - I tried calling REGUS customer call centre but they just transferred me to some dead end service in London.
I would like a meeting with a representative of Regus to discuss all the matters above. They have never requested any of the fees above and repeatedly ignore my mails yet can hand me over to a collection agency.

Regus,

I am your client since 2013, and your Office team at Regus Beltway didnt give me a very good answer instead giving my company penalty etc, until suspent my account. I paid until November 2016

No one answer my question since Januari 2016, why Regus charged me penalty that huge. I asked Miss Angela to meet me but no answer, just giving me same result "Pay". That is not an answer in Business.

PT ARATA PARASOLUSI
Account Number: 6408976

Please response to this matter.

Regus PIC :
jakarta.[protected]@regus.com

Thanks

Titi
Owner of PT. Arata Parasolusi

I would warn anyone about the issues we've had with Regus in Sheffield.

We we're initially given promises by the sales rep prior to signing the agreement which were purely to meet monthly sales targets within the building. We we're assured of a monthly cost but beware there are many hidden costs which were only disclosed once the agreement was signed. We we're told by the sales rep our monthly bill would be in the region of £750.00 but with hidden extras such as additional data charges the monthly cost was £1100.00 - £1200.00. Subsequently that sales person left the business.

We also had tenants in the office next door who for 5 months played music full volume and shouted to each other during sales exercises for 2 hours every morning. We made several complaints but nothing was done about this. Regus are clearly incapable of enforcing their house rules. Initially before we signed up we asked on 2 occasions if we could view the office in the morning but we were told that it was only possible in the afternoon which was clearly down to the noise every morning.

There were more than 5 incidents of people flying round the corridors on electric segway boards carrying hot drinks. Again little was done about this. On one incident we had clients nearly hit by someone flying down the corridor as they stepped out of the office door.

The office cleaners come in to clean in the morning between 9-10 which disrupts the office during this time.

The front desk receptionist failed to acknowledge our company existed in the building even though he had been told on many occasions. Even to the point of arguing with clients that our company was not in the building.

Very poor customer service and lack of response to emails was very frustrating.

Also beware of the auto-renewal as this caught us out. The reminder email comes through 3 months before the lease ends and then auto-renews for the same period again. Unfortunately the auto-renewal email had gone into a junk email folder and as a result we had missed it and were locked in for a further 6 months even though we have left the premises.

We asked Regus for a show of good faith to see if there was any movement on the period of auto-renewal but there was nothing even after everything we had endured during this period.

Being at the Regus office has affected relationships with our clients due to the various incidents and has affected productivity within the company.

An extremely bad service overall.

I have had a horrible customer service experience Account Manager, North America and her team.

On October 6th, 2015, I have asked to put our account on hold for Calgary and Edmonton office locations but I have never heard back.

Today, February 24, 2016, more than 5 month later, Regus sent a collector to our way demanding payments for early termination.

I was shocked to see how Regus has handled the job. I didn’t ask for early termination. I asked to put the account on hold.

I brought this issue to Account manager who is in charge of North America but her response was “Please contact the local office” where the problem started.

Beaware!

Lakesview Business Park, Hersden, Kent.
A clean well run business park, 90% occupancy, efficient service, prompt repairs, a lovely place for small and start up business to locate to with flexible leasing at a good rate.
Since Regus took over this Business Park some 14 months ago it is now a dirty, poorly maintained site. Rents have risen by over 20%. Broadband speed has halved and basic repairs/maintenance of the grounds and buildings has stopped. Local car dealers use the car parks to store their cars off road. Occupancy has dropped to 40% and still business are leaving, putting staff out of work and causing at least 3 business I know to to fail.
Regus PLC Invoicing is nothing short of a joke, no transparency, random charging and staff with a highly aggressive attitude, where threatening to lock a customer out the office/workshop is almost immediate even when they are to blame.
On taking a lease on a workshop last year a fault with the electric meter was reported immediately. It cuts off the power without warning to all the workshop including lights and sockets at least a dozen times a day plunging the workshop into darkness and endangering staff who maybe using power tools at the time. This was reported and acknowledge by the site manager (verbal and email) as a dangerous situation and the meter was to be checked immediately. The meter was not inspected and low and behold the manager was replaced some 5 weeks later where we had to go through the process all over again. There has been 4 managers in 14 months on this site, all do the same 'plausible denial'. It seems Regus managers don't do handovers or talk to each other when replaced?
14 months later and still this meter has not been replaced. It has cost me money due to a need for battery operated equipment, to avoid the mains being used. We are unable to safely use the workshop in hours of darkness and as it is winter that's pretty much most of the day and I am unable to use the unit to the full potential costing me money in revenue.
I consider this to be an act of negligence on the part of Regus and their staff. Regus is contracted to carry out repairs to which they are responsible for, quickly and efficiently. This has not been done and my staff have been put at unnecessary risk. I want this meter replaced and I demand my company be reimbursed for this unacceptable situation.

Invoicing has been nothing but trouble since Regus took over the site. A £10, 600 water bill, the unit has one toilet and one small sink? The bill should have been £10.60p. Regus reaction, pay the invoice in full and we will consider a credit on investigation. What small business can just handover £10, 600 for an error they did not create. 3 times Regus attempted to remove the money from my account, till I stopped the Direct Debt, their reaction, pay the bill otherwise they will lock the doors to the workshop. I refused and after many insults and threats from the accounts dept (based in god knows what country) they admitted the mistake and adjusted the invoice without apology. I am left with bank chargers and the stress of dealing with this type of accounting.
Six months ago I was given a statement saying my account needed to be brought up to date by £600 (I have 4 units in total). This was paid (we moved from a large unit to a smaller one). 3 months later I am handed a bill for £4, 600. The previous accounts person had left and a new one came in and noticed the error. The incumbent Manager took no responsibility for this, saying it was not her job to check the work of the staff. Well as a manager what exactly would be her role? I was left trying to find over £4, 000 to yet again sort out the Regus error, with again no apology or acceptance of blame. As a not for profit company trying to find large sums of money at short notice is close to impossible and what help does Regus give 'late payment fees'.
I also find it insulting that your manager remarks they have no interest in Community Cohesion Companies, companies that try to benefit the very community where this Business Park is located. There only concern is getting us to pay the rent. That is helpful to know.

This is by no means the extent of the issues we have at Lakesview Business Park. There is not a company on this site that has not been affected by lazy, inaccurate invoicing by individuals who I very much doubt hold a professional qualification in this field. If it is Regus PLCs intention to run this site into the ground for some reason then they should just say and we will all know where we are.

I am in the process of handing back two units on lease. a loss of some £2000 in rent to Regus. No one is asking why, no one is offering to help retain the units, nothing. Just an email telling me the date to vacate. Is that really the way to do business?

Regus bought out Businessuites and they have totally ruined it for the tenants. Big reduction is services we used to have and large increases in fees. I'm moving out when My Lease is up.

Terrible company and terrible in the way they treat their employees.
All the Businessuites wonderful employees are leaving.

Dear sir / madam, I would like to write few lines about regus, I visited your regus west business park and was very disappointed with the situation, our services was suspended, our company sign was not at board, our mail was hold and they refused to give us, and most important thing is they holding two month deposit + already regus have rent in advance till 31 january 2016, receptions said I can speak with v. O head through phone conversation first with emily and than with g. M sam, I assume, I do not want to repeat all again but was all very dissatisfied situation, which, to be honest, I was not ware or expecting. My reason to visit city west business park was looking individual office, which I was looking for two person, I was shocked with this drama which was created on morning 14th january, 2016 at regus leeds office. Kind regards, shaista qaiser

Excessive Billing: We are on a three point five month contract and have paid around 2.5 months, when one includes the deposit. Somehow we have been asked to pay £2, 000 extra. Inconsistent Billing: Regus's charges have been consistently inconsistent, this is something that that they have admitted. Fraudulent Billing: We have been charged for items that we have not used, this includes telephonic charges. Poor Servicing: Persistent wifi and firewall problems. Unclear Billing: The bill was not submitted in with any clarity. The format was changed and it was impossible to read. Late Billing: Every bill has been handed to us late. Associated Penalty: As a result of attempting to find a solution to their poor management (which we have clearly documented) we have been penalised through our office access being revoked. Staff Attrition: This penalty has caused staff attrition. Loss of Business: This attrition has cost us our partnerships over a lack of output. Knock-On Effect: As a consequence of this loss, we have lost our opportunity within the market. Organisation Collapse: This opportunity has taken 10 years achieve and has collapsed our organisation. Financial Ruin: As a result of this collapse, I have lost my life's work and encounter financial ruin.

Appalling customer service and fraudulent clauses in their agreement.

Shame on Regus for causing a small business issues whilst saying they want to help you build your business. What a BIG FAT LIE!

I have found that I do have a case under consumer rights and unfair clauses so let's do this.

I went to collect post from city west business park the cheeky manager goes we have returned your post without warning, returning our post it was personal attack not a business decision it's a breach of contract you are being sued for being racist! She was laughing while telling me she returned our post just deliberately. City west business park your a bunch of scammers you caused my business issues now I'm going to cause you issues!

Myopic thinking!
I am so angry that I am angry I am angry!

I've had the worst experience with Regus City West business park, I had the door slammed in face disrespectful people. Over charging on invoices adding costs I don't agree to. I've had abuse! I've put in several complaints nothing has been done. Worst company ever never use them they will loose you clients disrespect you.

There was an offer on an Australian board for free Businessworld Gold Membership for a year with Regus. I applied and my membership was approved. Here is their email:
Dear ******,
Thank you for joining Regus Businessworld. Your welcome pack, including your membership card, will be mailed to you shortly. To start enjoying your benefits right away, simply print out this email as proof of your membership and show it to one of our team on your visits.
As a Businessworld Gold member you can now enjoy:
• Unlimited walk-in access to more than 1500 business lounges and cafés worldwide
• Complimentary Internet and tea and coffee on every visit
• 10% discount on meeting rooms, day offices and videoconferencing
• Professional administrative support, from packing and shipping to document printing and binding
• Regular updates and unbeatable exclusive offers from Regus
• Preferred rates on office supplies and shipping

Then a month later I got this email:
Dear *********,

Thank you for your recent application for a Regus Businessworld Gold card.

The application you submitted has been declined as the offer is no longer valid.

We have updated your membership to complimentary Businessworld Blue, which gives you a host of great Regus benefits including:

• 10% discount on a Business Lounge day p a s s
• 10% discount on Meeting Rooms, Day Offices and Video Conferencing
• Access to professional administration support
• Preferred rates on office supplies and shipping
• Regular updates on great Regus offers

Should you wish to apply for membership to the Businessworld Gold programme we are delighted to offer you an exclusive 10% discount on any monthly Businessworld membership. This discount is valid until the 1st July 2015. Simply use the promotion code EXCLA7P when applying for your card. To apply for membership please visit www.regus.com.au/businessworld.

Simon Randell
Membership Director – Businessworld

Obviously bait and switch. However, I am not baiting and not switching... I will just never use them.

I'm finally at a point in my life where I can start my own business until this company, who was highly recommended, came into my life and is sucking the life out of my bank account! How do these people sleep at night?

The dishonest business practices of Regus is so discouraging for small business owners. We are all struggling trying to make a future for ourselves and loved ones. I'm counting quarters at the parking meter, packing my lunch, and a hundred other penny pinching practices just to survive.

I signed up online and the sales guy was so nice and helpful! I made it quite clear to him that I couldn't sign a 1 year agreement and asked him if they had any deals for 3 months only because I wasn't even sure I would get my company off the ground. He was able to get me a great deal and told me all the really cool benefits I would be receiving. However, like everyone else in the world posting on blogs, they don't tell you that you have to give 90 days cancellation.

The only reason I found this out was because I received an email from Regus with an updated invoice. I opened the invoice and found out they charged me $82 for parking for only 2 days! I emailed them and asked them why I was charged that amount. They never once told me that I had to pay for parking. They told me they would validate my parking and they would even validate my guests parking. I have gone through all of my paperwork and no where does it list pricing for parking. Who in their right mind would pay $41/day for parking!

After all this is over my bill is going to total at least $1940! I saved for years so I could start my own business. These people are ruining my life!

We called to the company www.regus.com and paid them the deposit in order to book the office. These scammers took money from us and provided only verbal promises, but after that they rented this office to another company. But when we called them and asked to explain, why they have did it. The rep told me that we haven’t had any agreements. Seriously? The worst company ever, so stay away from them.

Complaint against mr. ankit tibrewal (ankit.[protected]@regus.com) and regus service

To whom it may concern:

I am sorry to inform you that, i am disappointed with mr ankit tibrewal (ankit.[protected]@regus.com) and regus service with their way of doing business in india to achieve sales targets.

Mr ankit tibrewal (ankit.[protected]@regus.com) was not allow us to access business lounge at regus pune connaught place on 24 nov 2014 even though i carry regus business world gold card membership number [protected] which was valid till december 2014.

And

Mr ankit tibrewal was offering us to subscribe new card type: gold - india - national reference number: [protected] via email on tuesday, november 25, 2014 10:26 am and following us over phone calls.

I have subscribed new regus business world gold card membership number [protected] for 1 year december 2014 – december 2015 through regus online portal.

Mr ankit tibrewal (ankit.[protected]@regus.com) was doing request to regus businessworld helpasia to make inactive of our new regus business world gold card membership number [protected] and offering us to subscribe card type: gold - pune - local reference number: [protected] via email on thursday, january 22, 2015 11:37 am and following us over phone calls.

I am sorry to inform that i was not happy with these experiences with mr ankit tibrewal (ankit.[protected]@regus.com) and regus.

Request to do needful.

Thanking you.

Mr. rajesh patrike – [protected]
23 jan 2015

My contract was automatically renewed for virtual office space after the contract term ended. My company was out of business but they refused to close my contract saying that this is in terms and the renewal period deadline is over and I did not give in writing to stop renewal. Even when contacted and argued with customer service, they did not inform me that I can submit in writing with 3 months notice. I paid more than a year because they threatened me that they will report my balance to credit reporting agency. I paid for nothing even being out of business