Renault
Reviews and Complaints

thanks to contact me plz as your company in Egypt is taken my money and reject to give my my car without any reason so plz i need your
support my tel [protected] my name Khaled Essam (renault migane)
first the sells man tell me pay total price of car and you will receive your car within one month that is from 14/7/2018 and this no with we only but with 50 clients it is a very bad experience in Egypt with Avery big co like renault the didn't respect the name like renault and the sells manager his name is Mohamed abdelkader is reject to answer my calls 30 time by calling the call center 16202
so plz i need your gently support to take my car as soon as you can i have no money no car no answer
note
* the car available in auditorium with over price 30000LE as you know there is one agent for renault in Egypt

Good day,
I have purchased a Renault Capture, directly from Renault show room in Doha, Qatar back in June 2015. At the time of my purchase, I was told by the salesman that the car was well adapted and tested to the extreme conditions of Qatar (heat and humidity wise). However, ever since I purchased my car, I have been to the Renault service center more that 6 times because of multiple problems.
My first problem started with a cabin light that kept on falling from its place. I went to the renault workshop 3 times until it was finally glued to prevent anymore falling.
My second problem was the dashboard compartment, it was not closing and opening easily. This too took more than a couple of months to be resolved.
My most urgent issue started last year, after only 2 years owning the car and having traveled only 27000 kilometers. I started having problems with my AC.
I went the first time to fix this problem and I was told that the AC gas needs refilling each year(even though I know that this gas does not need to be refilled each year). They refilled it and they charged me for it, eventhough my car was still under warranty. But that did not fix my problem. My cooling problems persisted and I went back again on the same day to be told that my compressor needs to be changed. Eventhough my car is only 20 months old, the AC compressor already broke down. I left it at the shop for 2 weeks, they changed my compressor (this time for free because of the warranty) I took my car and went home as a happy customer. The AC was working fine, eventhough its capability of cooling is not even near sufficient for Qatar heat. Only one year later, the same problem was back, I have been diagnosed with a broken Compressor. In just over a year I will be changing the second compressor for a brand new car. I don't see that logical. I tried giving the car back to the dealer, only 1 year after the purchase and they offered to buy it back from me for only 60% of its original price. So now I have an inadequate car that I cannot sell and that seems impossible to be fixed once and for all.
Thank you and regards,
Dr. Milad Al Helou

I purchase a Renault Captur in December (new) Kempton park

I took the vehicle in April for a noise in the front of the vehicle to Byranston Renault, No fault found but the noise is persist. (7000km)

I took the car again in August for the first service (15000km)
Also mentioned the fault I initially had noise in the front and noise from the brakes They eventually heard the noise, Try something to fix the noise but the noise still persist.

It feels like something is going to brake in the car. I called no one want to assist, I went on live chat 3/4 time requesting for a call from some to help me with no avail.

If this is the after sale service Renault give to the clients, ill make it my priority to plaster this all over social media.

I need a resolution ASAP. I have been more that patience!

Respected Sir,

This is to inform you that your service centre is not doing their work properly and also after complaining to manager then also service person are not taking the proper attention. My car (Reg. No. JH-10BB 4719) met with an accident on 02/07/18 and after that I send my car to Dhanbad Renault Showroom ( Absolute Auto ) and every time I have to call them for the progress on my car. In last week of August I got confirmed (That too when I call them) that my car is ready and I can take it, on which I came on 05th Sept 2018 to took my car. The problem I faces in and after receiving the car are as follows:

1. On 9:30AM I reached the service centre and at 1:30PM I got my car for the first test drive, all the time spend was to clean the car and that too not able to cleaned properly which I showed to service manager.

2. After the test drive I found that car is bubbling, which is because of the tyre. They suggested me to change all 4 tyres.

3. Also when I drive I told them that the brake is not working but no action was taken.

4. I suggested them to fill water in windshield bottle as it was dry. They only fill water and no shampoo.

5. After leaving the place I found that windshield wiper is not working.

6. On almost whole body of the car specially on front shield, the surface was rough, As if while painting some paint is sprayed on the car.

7. Head light was not aligned properly because of this my car was out of the road thrice.

My Question is :

1. If my car is ready why I have to wait such a long period and then also it was not cleaned properly which I showed to service manager and Mr Abhash jee.

2. If car is was bubbling then why I was not informed in advanced about it and suggested me to change the tyres in advance, Everybody knows that I have to drove back to Dumka (150Km)

3. When I inform about the brakes then why no action was taken?

4. Is it customer responsibility to check all the parts.

5. Who will check the windshield wiper and as it was raining heavily, Who will take responsibility if windshield will have any scratch.

6. Why car body was rough and who will cleaned it.

7. When I repeatedly ask them to check to see the alignment of the headlight but no action was taken. Why?

Wind shield is getting scratch, Road is not visible, brakes are not working all are major issues. At last I want to know that because of yours insufficient service if any misshapen will occurred who will be responsible.
I had complaint them personally, over phone and via email but didn't took action till date.

Greetings Renault,
I have an issue that has not been resolved and I would like to be directed to someone who can help me.
I took my key for my Renault to the dealership in zona Franca Barcelona to make a copy as I currently only have one key and I would like two.
I paid 210€ for the new key. The Renault dealership made the copy but now my original key doesn't work. They claimed that my original key was damaged, even though it was working perfectly fine prior to me giving it to them.
Now, I still only have one working key. They dealership doesn't want to refund me or make me another jey withiut additional cost.
I have paid 210€ for nothing. I would like my money back or the copy of my key that I paid for.

Thank you for your time, I look forward to hearing for you.

Abigail Dunk
[protected]@gmail.com
[protected]

Dears, I went to EIM Egypt to purchase New Duster 2019 since greater than 3 month ago [protected], and the sales man confirmed that the max date for received my car within 3 months from my reservation payment, in [protected] sales man told me my car arrived Egypt you can complete a total price, I paid total price in [protected].
After several calls and visits I can't get a solid date for receiving my car and he said the problem from Renault France so I need to solve my problem and receive a replay from your ASAP.

Pathetic service...
I had ordered Renault kwid. I specifically said for what purpose i am buying this, i would like to give wedding gift to my sister. it was very clear conversation from my end that i want delivery on Tuesday 4th sep. Finally on same date sales guy Mr nadeem had called me and said sir we could not able deliver today bcz vehicle is stuck in MH 02 it will get clear today and will be delivered on 5th sep before 3pm. Same i had informed my family member they all are waiting for car delivery on 5th sep, i got call from Mr nadeem saying it will not delivered today becuase of insurance amount is mismatch. All false commitments i was given. my family members all the way travelled from murud ( jangira ) 7 hours distance from Mumbai to collect specifically to collect the vehicle. All of them were disturb because of these guys false commitments. I will personally never ever recommend anyone to buy a Renault car my friends and family members. Such a Renewed co. can cheat people and play with people emotional and sentiments.

[protected]

Hi,

I have purchased a Renault Kwid Dynamic 1.0 5DR in January 2017. Ever since then i have been experiencing endless problems with the vehicle. First month the vehicle went in for a the brakes and engine that made an ugly sound. Last week the vehicle went back in for the alarm sound going off all the time and Renault says that they cant pick up that an alarm sound is going off but its still persists going off. last ween i took the vehicle back as the exhaust has failed now they saying that i have to drive the vehicle like that until they get the part how is it that a new vehicle exhaust has already packed up this seems as if a default vehicle has been sold to me. I am very unhappy and dont advise anyone to buy this vehicle.

Someone need to get back to me asap to have this issue resolved or i will take further steps

Ayesha
[protected]

Jai acheté une voiture logan depuis 29/4 et jai deja payeé tout le montant comme attache et je nl'ai pas recu jusqu'a maintenant! Sil vous plait ce nai pas logique dattendre plus que 4 mois et la voiture est disponible dana tous les agence privés. comment elle nest pas disponible chez renault! Je veux un action immediat ou bien render moi mon argent avec interet pour toute cette period!

I have done my duster Last Service on 90, 000 from kannur last week. I got very Poor and Bad Service from there They Changes Some parts like (joint etc )And taken from me 18, 000 Rs. Then I got delivery of vehicle after that service my mileage reduced from 20 to 12.5. Actually Before Service I was getting approximately 20 km mileage now I am getting 12.5 km mileage on Highway. and also they not even closed my engine oil Cap also.after 3, 4 days I had open my Front Bonate for Filling Water in wiper water Tank then only I am Noticing it. that time engine oil spread all over the area . I have attached those pics with this below.Here to kannur service centre 48 Km is there then also we used to service from renault company means we having a trust on the company service but this kind of poor service proving that reanut service is very bad and don't buy Renault Vehicle. I have contact them By telling this no response til now

Dears,

Hope this finds you well !

I have a huge problem with your local partner in Egypt as I booked a new car 2 months ago specifically on 29th June 2018 and my car model is CAPTUR 2019 1.2 TURBO with a down payment as they told me that I will have it within 3 months no more but unfortunately that happened also there's no update coming from their side as whenever I call their sales representative/employee he keeps telling me that cars didn't reach Egypt yet and he didn't know a specific or when my car will be ready . I need to receive my car asap.

PS: I requested the car with grey color and roof black last time I checked whith them yesterday they said it might come within a month or it may not come.

I am really annoyed with this service as I tried to contact the customer care in Egypt but with no luck ... i need a reply

Dears, i went to EIM egypt to purchase Step Way 2019 since 3 months ago and the sales man confirmed that the max date for recieving my car within 3 months from my reservation payment.
After several calls and visits i can't get a solid date for recieving my car and the said the problem from Renault france so i need to recieve a reply from your side ASAP

Mobile : +2 [protected]
Email : [protected]@mail.com

I, Alta vd Hoven bought a renault kwid for my daughtet in December 2017. It has already been in for its 30000km service. I had to take the car back due to a light that came on and they told me it was my daughters fault because she forgot the lights on. They charged the battery reset the light but as I was driving back home the light came on again. This incident was just before it went in for the 30000km service. I had to take it back in a week after for the service and the problem has still not been fixed. Noe at 32000km we have an oil leak on the car. I phoned renault SA but are struggling to get any assistance or service. They keep you on the phone for atleast 12min and then you must leave a voice message which they dont answer.

I am really dissapointed in this service and I cant even drive with my car. What do I do?

I am sadly following through with this message indicating my disappointment and regret in the service of Renault. I am the owner of a Renault Clio 4 2013 model - VIN VF15R5A0H48521898 . I recently followed up on the paintwork warranty claim that I had brought to Renault Paarden Eilands attention in 2016. I had liaised with Dina Pietersen of Cape Town Multifranchise in Paarden Eiland in the week of the 07/06/2016 - she then indicated that I will need to have the car assessed by an Autobody centre ( Ryan's Autobody repairs) that falls under their prescribed Repairs centre, on Renault Paarden Eilands request. This I had done on the date of the 07/06/2016 as my paintwork warranty was coming to expiration in August that year. The Autobody shop indicated that they would forward all this information to Renault and that they would follow through with making an application of a warranty claim. For that week into the next 2 weeks I had followed up on the matter with the Warranty claims department and it was said that they are still waiting for an outcome. I was told that they would contact me via email or telephonically. I was never contacted by any person from Renault.

Last Monday the 23/07/2018 i contacted the the Autobody centre that I had taken my car in for assessment, to investigate the forwarding of assessment and to follow-up on the matter. They had issued me the quote just to recover the proof of the assessment date so that I would be able to submit the validity of the date of the claim. I received the quote and decided to investigate the claim again with Renault Paarden Eiland. I then contacted the Warranty claims department and I was received very welcomely by Yolanda Van Aarde. She told me to email her all my particulars such as VIN and the quote, which I had presented to her. She indicated that I would receive the answer most likely by the end of the day . I did specify to her telephonically that if I don't answer my cell then she should email me instead. Day after day I called her to be told that she still had not received any answer yet, which I respected. Finally on the 27/07/2018 I received and email from Yolanda Van Aarde saying that the warranty can not be honoured due to "time Expiry". It then followed with saying that I can further the case with Renault Customer care on [protected]. I immediately contacted Customer care on that day - I explained my situation to them and they told me that it needs to be taken up with the Branch and that if I have problems I need to approach the Consumer Service Ombudsman. It was very difficult as I was being redirected from one customer care number to another, but the same answer was being made as they all indicated that I need to sort it out with branch. I then decided to call the branch and speak to the Warranty claims department - Yolanda Van Aarde answered, and then said its best if I speak to her superior advisor (Gunther Sieringer) who is responsible for submitting the claims. I immediately got the impression that I was being brushed off and that he wanted me to accept that it was a closed case. I tried explaining my situation to him, indicating that I had done what I was supposed to do on request from the Warranty claims department at the time of the claim in 2016, and that the quote is valid proof of this. He kept repeating that my car is currently out of warranty - and to this I had to keep correcting him by saying that my car is still in Warranty but it is my Paintwork warranty that is expired. I then kept adding that I had my car assessed in 2016 on request by Renault Paarden Eiland - whilst still in the paintwork warranty period and I did keep following up on the matter, but got no where. I indicated to the Warranty official that I had dealt with Dina Pietersen at that time, and he rudely responded with saying that there is no Dina and that there hasn't been one for the past few years because he doesn't know of a Dina. He obnoxiously said that I am confusing the situation with another branch. I told him that I had just brought my car in for a yearly service in September 2017 and I had dealt with Dina Pietersen in the Service department. He actually argued with me and tried to make out that I was a liar saying that there is no such person. He accused me of forcing him to approve the claim - I responded with saying that he has no authority to approve it and that Renault South Africa can only do it -and he kept repeating that the quote is too old and the vehicle is out of warranty again. He became more and more insulting indicating that I should have followed up on the matter and indirectly saying it was my fault. Eventually I asked if a Warranty claims application was submitted to Renault South Africa - and he answered in a very subdued manner "No". This indicated to me that he had made the decision independently himself as to whether Renault SA would evaluate the authenticity of the claim. He got stroppy and angry saying that he cannot send off an old quote.

What I have come to conclusion about the whole conversation is that he refuses to take responsibility for the situation as it proves that there was no communication from the warranty claims department and a lack responsibility on their side. I am deeply dissatisfied by the way I was treated because there was no indication that the branch has my best interest or my cars best interest.

I have this Renault Brasil process number: [protected].
In this process, I have a car with 19, 800 km that had an engine problem. They said that the France team disagreed on the resolution of this problem in terms of warranty.
Current location of the car (Renault Sinal Dealer):
Estrada Aldeinha Street, 195 - Jardim Santa Cecilia, Barueri - SP, [protected], Brazil
Phone: +[protected]
Customer Support Process ID: [protected]
They said that the case of France would not cover the repair because the computer of the car recorded a passing and the gear handling could be the reason for that, which I disapprove because I drove at about 100km / h. This should not be a problem.
What other evidence they have found that proves that I am responsible for this problem?
How can I have the procedure now?
Sorry for some written errors, I use google translator from an english version.
Thank you.
I am very confident about quality, performance and the Renault brand. I can not believe that this kind of problem could happen to such a new car, with only 12300 miles

French Version:
J'ai ce numéro de processus Renault Brasil: [protected].
Dans ce processus, j'ai une voiture avec 19 800 km qui avait un problème de moteur. Ils ont dit que l'équipe de France était en désaccord sur la résolution de ce problème en termes de garantie.
Emplacement actuel de la voiture:
Rue Estrada Aldeinha, 195 - Jardim Santa Cecilia, Barueri - SP, [protected], Brésil
Téléphone: +[protected]
ID du processus de support client: [protected]
Ils ont dit que le cas de la France ne couvrirait pas la réparation parce que l'ordinateur de la voiture a enregistré un dépassement et la manipulation des engrenages pourrait en être la raison, ce que je désapprouve car je roulais à environ 100km / h. Ca ne devrait pas être un problème.
Quelles autres preuves ont-elles trouvées qui prouvent que je suis responsable de ce problème?
Comment puis-je avoir la procédure maintenant?
Désolé pour certaines erreurs écrites, j'utilise google translator à partir d'une version anglaise.
Je vous remercie.
Je suis très confiant sur la qualité, la performance et la marque Renault. Je ne peux pas croire que ce genre de problème pourrait arriver à une telle nouvelle voiture, avec seulement 12300 miles

It's Payal
We bought Renault Kwid RXL

1 month also not completed to the car from Kandivali west branch 23.6.18 to that & we gave in 1st week twice for service it was not working at all smoke coming out from car engine, power windows not working, Car keys not working, after complain they took 6 hrs to send person from service centre we stuck on highway in rain water coming inside car coz driver seat power window not working mirror opened so all water coming inside car.car was not starting only that time they told us to take car to vasai centre.after taking car we have to do the Renault service .this was the 1st time.
after 1 week we took delivery from Renault Kandivali when they given assurance that there won't be any problem arise in future .2nd time on the same day we took delivery same day again got stuck in the middle way again same problem arised smoke from engine ..oil too .In the 1st week twice we had given for the same issue n still not resolved till Renault person came on the same place where we stuck for checking but as usual they sent to jogeshwari centre for repair .
Mr Neerav shah CEO, Pooja mirajkar Sales manager & Mr.Rohan Customer Relation
Manager given us the assurance that we will get compansation from the 1st =day i.e 700 to 800 per day of car whichever day car were there in centre or Renault showroom ND we have paid for the Uber because of you people 620 RS
on the same day from juhu to Kandivali ND when we took the delivery that time our petrol tank was full n we started driving from 340. Km nw it's 385km driven so u all have to pay for that too as per the rules we have not used your centre pero driven for trail.so we req 45 km compansation too..As per date n service 24.6.18 to 6.7.18 car was the in Renault service centre vasai ND jogeshwari So still we have not received any compansation As soon as possible we require the cash transfer which you had given promise and assurance either we wouldnot have taken the delivery only only as per Pooja ND Mr.Neerav &Rohan assurance we took the delivery 12.7.18 so still we have not received our compansation do transfer as soon as possible till now ms.pooja
saying that we are not getting any approval Mr.Neerav not their this I am
listening since 1 1/2 week that he is busy can't meet also and busy so not available on phone too.hope so will get reply As soon either we have to take some decision ND quick action .and as per our telephonic n mail conversation we want all wiring to be replaced n keep new1 .
If Mr.Neerav is so much busy so how can he read all customers report n reviews only bye selling items their work gets finish only selling is their mot=
to or customers satisfaction should be there.Today after this much problem spoke to Neerav n Pooja from Kandivali branch thy said u want get any compensation which u have paid because of Renault service we have to take 26, 113=
till 24.7.18 tue .if again my loan emi get deduct again 6113
And as per parvesh ND ms.Pooja I told her when we took car delivery on 12.7.18 our car driven only 340 km ND Renault people driven 45 km so that money also we require through cash transfer with all compansation Renault people driven my car for trail basis so they have to pay fo this too.
Plus driver salary coz of u we had booked permanent driver, I lost my job coz of u people everyday coming to d Kandivali showroom ..should be added to that ..We will not in dream also suggest any 1 from Renault to buy any car ..Soon r=
eply me because tomorrow We are going to keep ur Renault Kwid in ur Kandivali showroom only if we will not get any reply from ur side..Literally after buying car Renault car dealer of Kandivali n related to them all CEO n all harrasing me n my family we will file case against u all people if we will not get our compansation .u all have to pay for it..

Payal

Dear Sir/ Madam,

I have a *KWID - RXT Climber MT ( KA03 ME1332) bought May 2017 in
Bangalore, Whitefield Showroom.*

On July 11th when my daughter ( Priyanka ) was driving to work, it just got
stopped with the error message on the display with peep sound and the
break and accelerator got jammed .

After Co - coordinating with Customer service with so many follow up calls,
the tow came *after waiting 6 long hours on the road*. Now I hear from the
service adviser problem with software and got updated . The car is in
Yelahanka Service center and Sunil the Service advise who is handling the
case . His mobile -[protected].

I wanted to know :

*1. Why did the car stop like this, This is a life and death problem and
cannot be acceptable.*
*2. What update did you do to fix this?*
*3. How can you assure me that this will not be repeated?*

*This is the 3rd problem I am facing with this car in 14 months.*

*Issue 1* - Horn was not working and I run around for 1 month with service
center and gave them a video and got replaced.
*Issue 2* - Last month, we observed while in the rain and washing car,
water enters inside below the dash board and got shocked. Again did the
test by poring water externally, I could see one big bucket water inside
the car ( left hand side. Then the service centre said, that had 3- 4 car
with same problem already and replaced something called water Protector.
*Issue 3* - Stated above.

Any replacement, they do not have a stock ...we are loosing time as well.

*Finally, I am not happy with this car and don`t want my daughter to take
risk in her life.* *This car has Major technical issue. TAKE THE CAR BACK
AND REFUND MY MONEY.*

* I have attached the recent insurance copy for the car details .*

*IF YOU ARE NOT THE RIGHT PERSON PLEASE SEND TO THE APPROPRIATE PERSON WHO
CAN HELP ME ON THIS. THANKS.*

*Appreciate a quick reply in this regard. Please reach me out at
[protected].*

*Regards, *
*Rani Sidharthan*

Bought a brand new sandero dynamique. Chose brand new because as a female I didn't want to have a vehicle with problems. Not even 5 days with the vehicle and I had to take it back to the dealership because the right headlight was facing the floor. "fixed" the light and once again a few days later headlight is facing the floor. Now my brand new vehicle is cable tied "fixed". Showed my boyfriend the cable ties and found in horror loose masking tape in 2x places in the engine bay! Serving no purpose just lying there. I chose renault because they are supposed to be excellent vehicles and amazing service and one of the safest cars. Trying to drive in the dark with only the passenger being able to see the road whist I as the driver can only see 1.5 metres infront of my vehicle is terrifying and not safe at all! I'm disgusted that i'm having to deal with issues with a brand new vehicle. I do not want this vehicle anymore and everyone I have spoken to has said they would never get a renault because of this. No response from the salesman at the dealership. If the headlights have issues what else is wrong with this vehicle?

Hi.

I have a Renault Megane coupe 1.2tce I bought NEW at the end of 2013.
I really took care of the car at the best possible way, every service at the time in the main service center of Renault in Israel.
The car got low mileage as well.
8 months ago, when the car wasn't even 4 years old with no more than 50, 000 kilometers, you could feel a bit of stutter of the engine, so I decided to precede the annual service in order to check it as well. Important to note there was no alert or any lack of oil, water, fuel or any possibly deficiency you could think of.
However, at the main service center in Tel Aviv, after begging for treatment and attention the car was there for a month ! They didn't tell me what is the problem of the car, the guy who took care of me didn't answer the phone, when I left messages at the counter they didn't return calls. Just after asking from people I know who have friends their they call me and said the engine is ruined (!). I've been told the engine is ruined and they need to find another one to replace, off course they told me the warranty expired and I had to pay the full price by myself although it seems to me that it shouldn't happen and an engine should not just die.

Yesterday (16/7/18), while driving, the car popped up an alert to stop and wrote there is an engine malfunction, so I stopped and towed the car. I called renault emergency number. A woman answer, she couldn't help me with anything ! She told me she doesn't know if the service center is still open, if there is someone to receive the car, even to tell the service center the car will be there tomorrow morning she told me she cannot. Basically she couldn't do anything to help me. So this morning the car has been towed to the service center in Tel Aviv, I thought they could help me because they know the car and they took care of it few months ago. Sure I was wrong and I've been told few minutes ago they don't can't look at the car the same day that "surprisingly" got there.
I'm starting to imagine the nightmare.
It's just illogical it would happen to car that has been treated perfectly, and after all that, the problem would be completely mine and not even a bit responsibility from the manufacturer. Not even starting to talk about the service and How I've been treated.

I beg you to help me.

Amit.

Car num licence [protected]

Thanks.

String of mails written to local customer service

Dear Sir

It is with great regret that I am writing this mail.
This pertains to the extremely depressing state of your service for my Lodgy .

In continuation with the below mail I was given delivery of my Lodgy after more than a month after revising the estimate every time . During this service the problems they mentioned were as follows;

1) Oil leakage problem - for which we were advised to change the pipe with estimate of approx 30-35, 000/-
2) Problem of sliding window button which we had reported was not working.
3) It took more than a month to get these done. Then they said the O ring was not correct, hence more delay.
4) Later it was reported that they were having problems of wiring after changing the window switch and that all headlights and parking lights were starting automatically and they were not in a position to identify the problem.
5) We had no such problems prior to my giving the car in service.
6) Later when the wiring problem was solved they mentioned the A/c was cooling when we press the accelerator, so they were checking the A/c again.
7) Finally they said that the Compressor of the A/c was working when the accelerator was pressed and in idling condition no cooling occurred . So they came to the conclusion that the compressor had to be replaced. We agreed for this as well.
8) The compressor took its own time to come and finally the car was delivered after more than a month.
9) I drove the car for 2 days for just few kms and then the A/c again was only blowing Air without any cooling. The High beam lights had also stopped working, this was working fine when we had given the car to service in May 18
10) I had to ask your service centre to take the car back.
11) After almost a week they came back telling that the cooling pipe needs to be replaced.

In the above scenario as a customer I sincerely feel that I am being taken for a ride because of the sheer inept and inefficient service engineers at your who do not understand how the car or its mechanism works . The compressor it seems was fine and replacing the cooling pipe then would have made the job.

But now I feel we have been fleeced for the 30, 000/- plus for the compressor and in addition now we are being asked to shell out more for the cooling pipe as well.

Please note I have already spent more than 75000/- on the car for a small problem that you were not able to fix.

Besides now your service centre also wants to charge me for the combination switch for the high beam lights .

This is ridiculous to say the least, your service engineers rip open the wiring for replacing a sliding window switch, make a mess of all connections and you want the customer to pay for all the problems that you created and were unable to solve.

This has been a harrowing experience to say the least and even after more than 2 months I am struggling to get hold of my vehicle from your Jogeshwari service centre.

I have been trying to reach the service engineer twice today but he has failed to call back.

I have no information on the status of the servicing or when am I going to get the vehicle.

Best regards
Vinod
Intexso Biochem Pvt ltd.

From: vinod naganur [mailto:vinod.[protected]@intexsobiochem.com]
Sent: 14 May 2018 12:02
To: 'In Customer Email2Case'
Subject: RE: MH 05 CM 0906 - Lodgy
Importance: High

Dear Sir

In furtherance to below mail My vehicle was given for service on Thursday 10th and then I got below message

Dear INTEXSO BIOCHEM PVT.LTD, welcome to Renault Jogeshwari East, SANDESH KEDAR will be contact person at [protected]. The job estimate amount is Rs.0, promised delivery time [protected]:06:28. Now Access all info. about your Renault on MY Renault app. Download for Andorid:https://goo.gl/wfWZWG, iOS:https://goo.gl/ApUozc

However there was o communication till 12th evening.
On 12th evening 8 pm I get a call saying that the tube oil overring is not of the correct size and that fresh spare parts will be needed to complete the job and hence vehicle has to be left for another 3-4 days.

Needless to mention that this has entirely spoilt my weekend where we had planned a vacation trip with family.

I am particularly upset with the fact that the vehicle was lying for 3 full days and you realised only on the 3rd evening that the O ring is not correct.
This is inefficiency of the highest order. Further you inform me on a Saturday evening that it cant be done - first of all you delay in identifying the problem and you don't have the courtesy to arrange an alternate vehicle for your customer.

We have 2 Renault vehicles in our company and I can tell you that we are not going for any more Renaults in future.

Best regards
Vinod

From: vinod naganur [mailto:vinod.[protected]@intexsobiochem.com]
Sent: 07 May 2018 16:17
To: 'In Customer Email2Case'
Subject: MH 05 CM 0906 - Lodgy
Importance: High

Dear Sir

I had given My Lodgy for routine maintenance 90, 000/- kms 2 weeks back on 26th April.

The advisor said that the car will need some replacements to the extent of 30-35, 000/-
The spare parts were not available at your Jogeshwari Service centre and I was requested to collect the car and they will call me once the spare parts arrive within a week.

I am still waiting to hear from them . Tried calling them but no response yet.

Can you please check and expedite as I have long tours ahead and without vehicle it would be a nightmare for me and my family.

Thanks and best regards

Vinod Naganur
Intexso biochem pvt. ltd.
Gut No 329/1 and 329/2, Village Hamrapur
Manor Wada Rd, Tal Wada,
District Palghar - 421303
Tel: [protected] / [protected]