Menu
For Business Write a review File a complaint
ReplaceMyCushions.com / ReplaceYourCushions.com Customer Service Phone, Email, Contacts

ReplaceMyCushions.com / ReplaceYourCushions.com
Reviews and Complaints

www.replaceyourcushions.com

Learn how the rating is calculated

5.0 4 Complaints
Claimed
ReplaceMyCushions.com / ReplaceYourCushions.com has claimed their business profile
Write a review File a complaint

ReplaceMyCushions.com / ReplaceYourCushions.com Complaints 4

ComplaintsBoard
T
7:04 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
ReplaceMyCushions.com / ReplaceYourCushions.com has left an official reply on this complaint.

ReplaceMyCushions.com / ReplaceYourCushions.com Web order of replacement sofa cushions

Replace my cushions appears to be a fake scam company. I placed an order online for cushions to replace my old This End Up cushions. Previously, upon my request, the company had mailed me fabric samples successfully. But, after ordering my actual cushions around 3/10/2021, I never got any cushions and now it's 4/23/2021. I first got suspicious when Joyce from the company emailed me after my order, asking if I wanted to pay more for a protection plan for my cushions. I said no. But, this implies that if I had not responded, my order would not have proceeded at all. End result: I believe it never proceeded anyway. I've got no product by mail, and no further response. The only good side is that my card also hasn't been billed.

Read full review of ReplaceMyCushions.com / ReplaceYourCushions.com and 3 comments
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
3 comments
Add a comment
R
R
Russell M
US
Jul 17, 2023 12:24 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Two years ago, we got a set of new cushions for a couch, a love seat, and an armchair. Everything came through. Everything looked and felt great, and we are still very happy. The service was spectacular. We had been very anxious about purchasing from a company that we did not know, but we were pleased with the swatches and the helpful customer service (even at night on the weekend!), so we decided to take a risk and order just one set of cushions for an armchair to begin with. When the set arrived, we were so happy that we ordered the rest of the cushions in matching fabrics. Now, all three old pieces of This End Up furniture from 1990s look wonderful again and are set up in our living room. The negative review above does not reflect our experiences at all. We strongly recommend this business.

J
J
judy McClintock1234
ocean city, US
Apr 20, 2022 12:18 pm EDT

The guy at the top is typical of what online sales people have to deal with because he could have just call and asked about his order before posting. What an idiot.

L
L
LakeLady1
US
Dec 14, 2021 7:40 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I recently had custom replacement cushions made for a vintage wicker sofa. I was completely satisfied with the service I received from Replace My Cushions. Their prices were competitive, they did not charge my card until my order was completed and on the way. Shipping was included in the price of the cushions. Cushions and covers were made to my specifications. Communication was very good and customer service was outstanding.

ComplaintsBoard
A
11:10 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
ReplaceMyCushions.com / ReplaceYourCushions.com has left an official reply on this complaint.

ReplaceMyCushions.com / ReplaceYourCushions.com armrest cushion covers

Wrong size. I called and specifically told Mark from replace my cushions the brand and what i needed. He was adamant to get my payment but the addressed it was sent to was wrong too. I called him back to fix that but still UPS sent it to the wrong address that was a whole other issue... only after they took my money they disappeared. I was told everything would be taken care of but they don't respond anymore.

Read full review of ReplaceMyCushions.com / ReplaceYourCushions.com
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
V
4:47 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
ReplaceMyCushions.com / ReplaceYourCushions.com has left an official reply on this complaint.

ReplaceMyCushions.com / ReplaceYourCushions.com Seller diddle-daddle about my request, but does nothing

Don’t deal with the seller from the company www.replacemycushions.com. I called them and asked if they could replace cushions. The seller replied that “yes” and after that he promise to call me back, but I waited couple of days and no one contacted me. I called them again and hear only fake promises and excuses. Blah-blah, it was only waste of time and nothing more. Stay away from them and post comments if you have the same problems with this seller. Not recommended website and seller.

Read full review of ReplaceMyCushions.com / ReplaceYourCushions.com
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review

Is ReplaceMyCushions.com / ReplaceYourCushions.com Legit?

ReplaceMyCushions.com / ReplaceYourCushions.com earns a trustworthiness rating of 100%

Highly recommended, but caution will not hurt.

Our conclusion: ReplaceMyCushions.com / ReplaceYourCushions.com stands out for their exceptional legitimacy, according to ComplaintsBoard’s detailed analysis. This highlights ReplaceMyCushions.com / ReplaceYourCushions.com's reputation as a trustworthy leader in their field. Customers can rely on ReplaceMyCushions.com / ReplaceYourCushions.com's services, assured they're dealing with a highly reputable and fully legitimate company.

ReplaceMyCushions.com / ReplaceYourCushions.com resolved 100% of 4 negative reviews, its exceptional achievement and a clear indication of the company's unwavering commitment to customer satisfaction. It would suggest that the company has invested heavily in customer service resources, training, and infrastructure, as well as developed an effective complaint resolution process that prioritizes customer concerns.

Replaceyourcushions.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Replaceyourcushions.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Replaceyourcushions.com you are considering visiting, which is associated with ReplaceMyCushions.com / ReplaceYourCushions.com, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Replaceyourcushions.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from ReplaceMyCushions.com / ReplaceYourCushions.com.

However ComplaintsBoard has detected that:

  • Replaceyourcushions.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The replaceyourcushions.com may offer a niche product or service that is only of interest to a smaller audience.
ComplaintsBoard
S
5:45 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
ReplaceMyCushions.com / ReplaceYourCushions.com has left an official reply on this complaint.

ReplaceMyCushions.com / ReplaceYourCushions.com I think the advertising is deceitful.

I ordered 2 sets (4 cushions) of the comfy cushions as seen on the TV commercial. I found out that the process and handling fee for each item cushion was $19.95($19.95 x 4) only after the purchase was made. That brought up the total cost tremendously. I am trying my best to cancel my order by phone and on the website, but cannot succeed in doing so. I think the advertising is deceitful.

Read full review of ReplaceMyCushions.com / ReplaceYourCushions.com and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
V
V
Velocevite
City, US
May 26, 2014 3:23 am EDT

High prices, unorganized staff, and spam twice a week even after requesting many times I do not wish to receive future emails

Here's an example, sent photos, spoke on phone twice, 3 emails and told I would receive the quote I requested, 3 weeks later they lost all information regarding it, sent info again, waited and they forget they even spoke to me.

ReplaceMyCushions.com / ReplaceYourCushions.com
ReplaceMyCushions.com / ReplaceYourCushions.com
OCEAN, US
Aug 02, 2021 3:22 pm EDT
Replying to comment of Velocevite

This comment/complaint is not about replacemycushions.com. Replace My Cushions is a different company entirely. It sells replacement cushions and covers for Crate style furniture. This complaint is about a company/ product called Comfy Cushion http://www.asseenontv.com/forever-comfy-cushion. Replacemycushions.com is not related to this company in any way, shape or form. The individual making the complaint mistakenly used the wrong web address when writing the complaint.

ReplaceMyCushions.com / ReplaceYourCushions.com Reviews 0

Looks like ReplaceMyCushions.com / ReplaceYourCushions.com has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

Overview of ReplaceMyCushions.com / ReplaceYourCushions.com complaint handling

ReplaceMyCushions.com / ReplaceYourCushions.com reviews first appeared on Complaints Board on Oct 6, 2013. The latest review Web order of replacement sofa cushions was posted on Apr 23, 2021. The latest complaint Web order of replacement sofa cushions was resolved on Apr 23, 2021. ReplaceMyCushions.com / ReplaceYourCushions.com has an average consumer rating of 5 stars from 4 reviews. ReplaceMyCushions.com / ReplaceYourCushions.com has resolved 4 complaints.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. ReplaceMyCushions.com / ReplaceYourCushions.com Contacts

  2. ReplaceMyCushions.com / ReplaceYourCushions.com phone numbers
    +1 (800) 558-6789
    +1 (800) 558-6789
    Click up if you have successfully reached ReplaceMyCushions.com / ReplaceYourCushions.com by calling +1 (800) 558-6789 phone number 0 0 users reported that they have successfully reached ReplaceMyCushions.com / ReplaceYourCushions.com by calling +1 (800) 558-6789 phone number Click down if you have unsuccessfully reached ReplaceMyCushions.com / ReplaceYourCushions.com by calling +1 (800) 558-6789 phone number 0 0 users reported that they have UNsuccessfully reached ReplaceMyCushions.com / ReplaceYourCushions.com by calling +1 (800) 558-6789 phone number
  3. ReplaceMyCushions.com / ReplaceYourCushions.com emails
  4. ReplaceMyCushions.com / ReplaceYourCushions.com social media
  5. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
ReplaceMyCushions.com / ReplaceYourCushions.com Category
ReplaceMyCushions.com / ReplaceYourCushions.com is ranked 169 among 372 companies in the Furniture Stores category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.