A&E Service reviews and complaints

I noted that the dryer was making a loud scraping noise, though it was heating and drying as usual. I removed the front panel of the dryer to assess the front guides, however they appeared to be in good condition. I felt further evaluation was beyond my DYI skills. My sister contacted A&E Services since she had used them in the past.
On February 3rd the A&E repairman came our home to provide diagnostic services on the dryer. He pulled the drum from the dryer and then prepared an estimate of over $600 to repair the dryer, reporting that the shaft was worn and the entire drum would have to be repaired since that part as not sold separately. Obviously, we were not going to proceed with a repair that exceeded the cost of the dryer. He left without reassembling the dryer.
I found it hard to believe that the shaft was not able to be replaced separately if needed so I decided to take a closer look at the dryer drum. I immediately observed a 7 or 8 inch piece of rigid wire hanging from the back of the dryer drum and based on the marking concluded that this was the source of the noise. I further observed that the drive shaft appeared to be in good condition as was the gasket/bearing over the shaft. It was also obvious that the gasket/bearing was item that could have been replaced if necessary.
I removed the wire, reattached the belt and reassemble the dryer. It is running perfectly and without the annoying scraping noise. This was accomplished within 45 minutes, even with my limited skill sets- I am a retired health care worker, not an appliance repairman. I feel that this repair person not only failed to provide an accurate diagnosis, but he also provided false information regarding the ability repair the dryer, even if his assessment had been correct.

I called the office who promised someone would get back with me...hasnt happened.

Worst Service I have ever experienced.

Made service appointment for repair of a dying side by side refrigerator. Service technician did not show up during the four hour appointment time block. I contacted the service rep and technician dispatch 4 times without a response or without getting the same story twice. I even was told by one rep that the technician had tried to call my home and cell phone twice without a response. Both of which were with me and had not been called. Obviously lies are just part of another days work at A&E Services. After having to throw away all my food, I decided to cancel my appointment and find a local repair person.

For some reason it is relief to have canceled my appointment, without any other repair company scheduled.

I work as a project manager for a general contractor and purchase probably 10 to 200 appliances a year for various commercial projects. Now that I know the terrible experience that accompanies the A&E Service, I can hopefully avoid letting my clients fall into the same frustating joke I did. It is also unfortunate that Whirlpool and other manufacturers with A&E agreements often get the black eye for the service instead of the actual provider.

For anyone considering A&E, please just buy a new one or pray it starts working again. It is not worth it.