Benchmark Pools and Spas reviews and complaints

The Clegg's (GM C) complaints "Avoid Them" have no merit. You are the Clegg's and you should not have defaulted on your contract, But you did. Your complaint has no merit as evidenced by your reluctance to report it to the BBB or for that matter seek other remedies for relief to recoup the money you say you lost. Instead you choose to use the internet in attempt to smear our reputation with garbage. Your foolish shinanigans should not come as a surprise to anyone that reads your postings and recognizes that your default exemplifies your poor character and lack of integrity in your business affairs. We continue to build high quality inground swimming pools in the DFW marketplace for many happy customers.

I will provide any and all documentation regarding your default to any individual that requests it and is interested in building with Benchmark Pools & Spas in order to protect our good reputation.

Benchmark Pools & Spas never had an opportunity to begin building the Clegg's pool. The Clegg's defaulted on thier contract the day of excavation, which is the same day permits were issued by the city. By thier own admission they found out just prior to their scheduled excavation with Benchmark Pools & Spas that a friend of theirs was in the pool business and wanted him to build their pool. So they called off excavation and chose to default on their contract when our crew was headed to their property. We incurred substantial costs associated with this customer's transaction up to the time of default including but not limited to engineering plans, city permits, layout and more.

The Clegg's still owe Benchmark Pools & Spas in excess of $3, 000.00 as a result of their default. The DEFAULT Clause of their contract clearly states:
In the event of default by buyer of any provision of this contract, Buyer agrees to pay all collection cost, and interest from date of default. Reasonable attorney's fees shall be awarded to the prevailing party in any action brought under this contract. Owner agrees that in the event of breach or cancellation by Owner, Owner shall be responsible for charges to date of breach plus Contract profits.
We want to forgive this transgression by the Cleggs but these deliberate actions to smear our good reputation suggests that a different course of action may still be warranted.

With regard to our past experience, we have previously worked for Blue Haven Pools & Spas and other local pool builders. We observed and gained valuable experience during our tenures with these organizations. It was this exposure to these various pool builders that led to the formation of Benchmark Pools & Spas.

Benchmark Pools & Spas is a company that exceeds the qualities and services offered by any other pool builder. We are constantly striving for excellence in all areas of our operations. We are committed to education by industry associations and we proudly hold the highly desireable APSP recognition as Certified Building Professional (CBP) a recognition held by fewer than 10% of all pool builders in the DFW Marketplace and in Texas.

Please visit our website to find out more about Benchmark Pools & Spas.

When it comes to building a pool you want to choose a company you can trust. Believe me, Bob Hess and Manual Rivera of Benchmark pools and Spas are not people you can trust. I found out they are former employees of a pool builder with one of the worst reputations in town. I guess they learned from the best of them. Instead of taking a chance with low end builders, it is worth the little extra money to go with a company that has been around awhile and knows how to tell the truth to customers, not excuses. An investment in a pool is a major investment in money and time. The results can be spectacular or devastating. Also, carefully compare what you are buying in regard to pool features. Pay close attention to number of pumps and drainage and circulation returns. You do not want to pay high electric bills and water chemical bills because of poor circulation and filtration.

Especially pay attention to customer reviews it is always better to go with a recommended builder than a shot in the dark. This company owes me $2, 700 for a down payment on a pool they never built. They give you high expectations, big promises and deliver on none. After two weeks of lies and poor management we lost complete trust with these people. Rather than return my down payment and show integrity they chose to keep my money and hope I will go away.

The only thing owed to them was a $200.00 building permit that was botched from the start. I have taken the time here to express my bad experience with this company so you won't have too. I urge you to learn from my mistake and take my advice! You will be glad you did.

Key points

- Small start up with no integrity

- Your call is not important to them

- Good at making excuses

- Will flat out lie to you.

- Have low regard for your concerns

- No personal accountability- problems are result of someone else making mistakes.

- Avoid this companya

- Lost close to $3, 000 down payment

- Now writing $3, 000 worth of complaints