Caesars Palace reviews and complaints

First off the Concierge service was not helpful at all after carrying our luggage to the bellboy stand we stood and waited at least 5-7 minutes many bellboys walked by and a receptionist was at desk none offered services even after we asked! We stood there and eventually decided to carry it ourselves. Next we arrive to registration in which a customer service was rude after her line opened up and as I approached I greeted her and she simply said Wait. After checking in. We went to our room and expected grandeur, I hurried to shower in Octavius room 6280 and afterwards turned on lights I saw clumps of brunette hair around shower! I was beyond disgusted to see this. Considering this was my first time staying at Caesars Palace a major disappointed also cause for concern due to Covid19.

I have always wanted to stay at Ceaser's. I am a producer/hostess of two up and coming talk shows. I wanted to do a show there in Atlantic City and in Vegas. I was very disappointed and will probably never stay again.
It started with the first room my view was of a roof. I asked for a beach view and upgraded to one. When I got to the room, it was a city view. I called again to the rude manager and was told in a condescending manner, that the did not ask for an ocean view. My driver was there and can confirm this. I was tired so although I didn't like the room, I staid anyway. also because they would not give me a refund.
I am well traveled and have staid at really nice hotels and have been spoken to with respect. It saddens me that my white friends tell of a totally different experience. My much needed get away left me very disappointed and feeling more stress and unrest! I was booking a trip to Las Vegas and had planned to stay there but I have since decided not to.
I am 63 years old and have been a victim of racism many times before. This feels like that. I guess they assumed I didn't deserve the best! But I do!