Celeste Pure Beauty Singapore reviews and complaints
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CHEATING MONEY AND HARD SELLING
Hi all this is one of the worst beauty salon i have went to. They really tried to push their package to me and in the end still squeeze out my money. I had this prepaid facial voucher which my father gave to me. Since it's free, so i went there. The facial is not bad, and then they asked me to sit in a room and they started to sell their facial package to...
Read full review of Celeste Pure Beauty SingaporeDishonest hard - selling
Went for a facial which someone purchased a pre - paid voucher.
On it says includes eye treatment.
During the facial, the marketing person comes in and tries to upsell a better machine treatment which i rejected.
Then she tries to sell an ampoule which i agreed.
Later on, they say that eye treatment not included so the beautician uses her own staff discount so that it is slightly cheaper if i take it up. I tell her ok if we have not and will not do the ampoule. She reassures me she was not told of the ampoule and she has not done anything additional. And if we proceed with eye treatment, the only additional cost is the eye treatment.
Beautician laments to me that their marketing people always hassle clients during the facial so she understands my annoyance and she did try to shoo away the marketing lady. Which is also why she is offering me her staff discount which she can only utilize once a month.
I agree to proceed with only the additional eye treatment since we did not do the ampoule.
End of facial, i was asked to pay for both additional ampoule and eye treatment. I dispute and we ask the beautician out for clarification. Now beautician changes her story and says she did do the additional ampoule for me and on top of that she used her staff discount for my eye treatment.
The complaint has been investigated and resolved to the customer’s satisfaction.
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REALLY FRUSTRATED... CELESTE PURE BEAUTY staffs even wear mini skirt do massage for man. This is call what ? Seducing?
Dear ALL,
Please bring up all the bad experiences that had been encountered at Celeste Pure Beauty to CASE.
If need be, do highlight in the FORUM or report it to the government official authority such as Tourist Promotional Board (China) etc about all these PRC sales people in using such dishonest technique into getting the credit card to swipe without the agreement from the customer by having to pay thousands of dollars unnecessarily. It does also happen to any Singaporean when we folks have to travel and end up shopping in a tour group to PRC.
Judging by the comments, I was probably way way over charged for the package i bought way back in... 2012 or 2013. For the most basic facial.
That aside, they were damn bloody hell pushy. Entering the room and checking on your armpits in the middle of the facial session very helpfully suggesting that you should do IPL even though you DID NOT ask about IPL or hair removal AT ALL.
Forcing you for a "tea session" where one of them sat beside you and one opposite you so that you can't just leave. Being a pushover then, I was "coerced" to sign a package and paid $600 deposit. I never went back anymore for any session and they have been calling me multiple times recently, probably wanting to get the other half of the payment. I'm definitely not paying them another cent but cant decide if I should go back to make my $600 deposit worth abit more and see what sort of ### treatment they will come up with to make me cough the rest out...
I sincerely hope that they go burst soon and stop cheating people of their hard earned money. Remember, karma's a ###.
Go to Consumer Board and make complaint so they will investigate the Celeste Pure Beauty.
I just give a call to this shop too, because one of their staff call me and said I purchase a voucher for massage, I called back and told them I lost the voucher, and ask if they can do anything else, the staff is so rude and reply me: then I think I don't need to talk to you anymore, until you found the voucher. Worst customer service ever. I hope they will go bankrupt soon. Bad service ever in Singapore and complaints doesn't work for them
wooh i suppose only me. guys u need to understand i am fresh grate or maybe i only work part time so that i can continue my studies. and as a women i also want to relax so i decided to buy $22 facial. later did i know is a start of nightmare. 1st i was being force buy their package, 2nd each time i come they are forcing me to buy their expensive package like the machines for the eyes. i cant even pay by installment. u know each time i visit, most of my money are pay to them ? bloody hell i only work part time half of my salary is over there? even right now i still have one more package . and i go there i need to pay them $200plus.. do u think i dare to go to finish up package ? i am just a student. forcing a student pay $200plus is alrdy alot ... pls .. look at this.
sigh.. I just bought the package haven try. But looking at the complaints. I guess I 'm gonna have a hell of a time .. Arrrggg..
Just went Celeste Pure Tampines branch on 12th May. The PRC manager super rude! I bought 2 massage vouchers from Streetdeal that cost me $44. Then i called to make my appointment on 1st May for 2 persons. Initially i requested morning appointment but the girl told me only left 4:30pm for 2 pax on 1st May. I double confirm with the girl that if they are still opened on 1st May which is Public Holiday. The girl told me that they only closed on BIG Public Holiday for example Christmas and CNY etc. Before i hang up the phone i confirm that this is Tampines branch and the girl gave me the full address in Tampines CPF building.
On 1st May, when my friend and i showed up for the appointment, the PRC manager and staff told me that i didn't make any appointment form them. They said i might called the wrong branch. Then they called to Park Mall branch to asked whether i have make appoinment with them and the answered is NO! Of course no, i'm not an idiot and i just working in same building with them, how would i call to wrong branch? But they still blame me and insisted that i didn't call or might call wrong branch. After arguement for awhile then the PRC manager asked me to change my appointment. Then i changed to 12th May. Then they gave me back my vouchers and i just left. They DIDN'T APOLOGISE before i leave.
On 12th May i went for my appointment, this time the PRC manager told me that my vouchers is expired! I really fed up. Is they who asked me changed my appointment on 1st May, now the PRC manager told me that i cannot use my vouchers anymore and actually they didn't receive and earn any single cent from Streetdeal even i paid $44 for the vouchers.(That is not my problem ok! Is your company want to work with Streetdeal not i force you to work with them!) So i have to top up $20 dollar more if i wish to have the massage from them!
It's really ridiculous, i will never sign up any package from this Celeste Pure centre with such rude attitude and lousy service!
This is the receipt.
I am not a customer at this celeste beauty, but my customer is. He is a 60 year old plus uncle. He told me he go there just trial and the people there told him just to pay $200 for what he have done. Uncle give him his net debit card to pay. But they swipe $2000 from his nets and $2000 plus fm his debit card. They force him to sign if not they don't allow him to come out from the consult room, and his wife was at the other consult room. He was force to do that. I say so because uncle is my customer and I know that if he willing to pay, he won't complain to me. He had spend at my company for more then 10k. Moreover he don't need the treatment there. He went to report police straight away but they ask him to go to CASE. Celeste Beauty told him will not get any refund back. If want go look for lawyer. Any advice? I hope that I can help my customer.
So i bought this voucher for 22 dollars at the road show for facial and at the time of purchase i asked them whether i have to top up an additional package at the time of facial and the staff said no its an all inclusive package and i dont have to pay for anything else trust me. So i said ok and i made the purchase for 22 dollars. And just before my birthday i decided to do facial and i went to their branch at parkmall and i thought it will be good because parkmall is a reputed place. So i went there at during my facial a lady came and told me that my skin is very dry i need to do another facial so top up 88 dollars. So i said i dont want. Then she said how about eye mask for dark circle 38 dollars and i said i dont want. So she left. Then the lady who was doing my facial keep on insisting to put hydra gel. I said ok to pay additional 38 dollars. So after my facial i was insisted to drink tea when i said i dont want. Then she took me to a room and told me to buy 10 sessions for 560 and pay a deposit of 100 dollars. So i said i dont want. Then she kept insisting put a deposit of 50. So i said i cannot i dont have any money because i wanted go get rid of her. Then she said how about 30? And i said no. Then she said how about 20? And i said no i dont want to buy this. Maybe next month i might consider coming back but i dont want to buy such a package. Then she left and another staff came and i said the same thing and she didnt leave. She said how about u buy 5 sessions and pay a deposit on 10. And i said i dont want. Then she says your bag all is very nice because i was wearing a gucci bag and she said you can take care of your bag but you cant take care of your face?. At that point i was very angry is it her problem? Whether i pay money on bag or shoes and dont want to purchase their package! But i didnt say anything. I only said is this a must for me to buy? And she kept insisting and very annoying. She didnt let me pay that 38 dollars and leave. So said ok i will pay a deposit of 10 dollars . Then she said no can u pay 12. And including gst 13. I said ok you keep the money and gave her my card. So i paid extra 38 and 13 dollars! And i gave her my nets card and she asks me is this the only card you have? Dont u have another card ? I said no. I mean is it her problem what cards i have. Rude service, hard selling staff. Im a agent myself i dont push my customers to purchase something that i dont want to. Is there business that bad? Really worse service in singapore!