Clear Wireless reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about Clear Wireless
Welcome to our customer reviews and complaints page for Clear Wireless. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Clear Wireless.
On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Clear Wireless's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.
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connection down daily
Clear internet service is not reliable, down again for third time in 7 days, almost down the whole day, get access at night, they say possibly an outage eveytime i call tech support, but they are not sure, tech support is horrible, service is worse, they waste my time with account verification every time but cant resolve issue, then service is restored when I don't need it, here is the latest chat with their tech support, they won't even get a supervisor when you ask:
Hello Ali. Please wait while we find a CLEAR specialist to help you.
You are customer with a Tech Support question.You have been connected to tt_Justine B.tt_Justine B: Ali, thank you for chatting with Clear. So I can help, may I please have the 10 digit phone number on the account?
Ali: [protected]
tt_Justine B: thank you
tt_Justine B: Ali, are you still there?
Ali: Yes,
tt_Justine B: Would you please verify the account by telling me, in what city you were born?
Ali: xxxxxxxxxxx
tt_Justine B: thank you!
Ali: My internet connection is down again, third time last 7 days, i called yesterday, a trouble ticket was created, got service back last night, its down again today
Ali: i have power cycled the modem, same chasing lights on modem
tt_Justine B: im sorry to hear that your internet is not working again, i know how important for you the internet. let me check the history on the account first for me to able to resolve this issue.
Ali: ok
tt_Justine B: are you still seeing chasing lights on your modem?
Ali: yes
tt_Justine B: let me know, where is the modem located or placed?
Ali: on top of a desk, in a clear area, looks like the issue is at the tower where your engineers worked on yesterday to get us back up
tt_Justine B: i see, can you please tell me the behavior of the lights on the modem? are they scrolling?
Ali: scrolling single light going from bottom to top
tt_Justine B: ok
tt_Justine B: for how many minutes does your modem has scrolling lights?
Ali: it has been doing this since I came in to the office at 8am, even after power cycling the modem, it goes back to the same light going from bottom to top continuously
tt_Justine B: i see, can you please provide the address where you at right now?
Ali: xxxxxxxxxxxxxxxxxxxxxxxxxx
tt_Justine B: thank you
Ali: Can u create a ticket and escalate it to a superisor? I don't have tiome to call u every day about same issue, if this can't be fixed, I want to drop the service and choose a different service
tt_Justine B: im sorry to hear that, no worries, if i found out that there is possible outages in your area i can probably escalate the issue, im sorry for the inconvenience.
tt_Justine B: can you please verify the mac id of the modem?
Ali: This is what every tech support agent tells me, they think its an outage but not sure, I dont need to verify it again, we didf that yesterday
Ali: can u get me to a supervisor on this chat?
tt_Justine B: i do apologize, right now no supervisor is available.
Ali: I am sure they are, I don't need to be nasty but you guys charge me automatically every month and I need to get this resolved right away or I will be forced to complain to the PUC about the service interruptions, I am sure I am not the only one complaining about this, please get a supervisor to get this issue resolved
tt_Justine B: as i've mentioned awhile ago, there is no available supervisor right now, as much as i want to connect you to a supervisor, no one is around. i do apologize
Ali: Ok, I will contact someone in the chain of command, give me your employee ID number so I can let them know who I chatted with to support my request
tt_Justine B: i do apologize, we are unable to provide our personal information
Ali: ok
Ali: Anything else u can do to get the service back?
tt_Justine B: right now, as i reviewed the history on your account, there is already a ticket that was submitted due to possible outage in your area, it will take 24-48 hours before the outage will resolved
Ali: ok
Ali: what is teh status of that ticket? is it from yesterday?
tt_Justine B: the status is still on process, it was just submitted yesterday and you will be notified once the outage is gone.
Ali: ok, who to contact about getting credit for lack of service? u have a number for billing?
tt_Justine B: yes, you can contact us at [protected].
Ali: ok
I did get resolution by going up the ladder, emailed the VP of Customer Care and he escalated the service issue, made sure I was contacted by his staff to correct the service problem and ever since I have had no issues. This should have been resolved the first time I contacted them and cost me time and frustration.
Slow internet speeds, misleading claims
They bragged that in the location in which I was living at the time that I'd get the highest speeds, and expect for a movie to download or stream within 5 minutes... well, the speeds would go anywhere from 45 kbps to 150 kbps. AT&T(which also sucked)would usually range from 200 to 800 kbps. So a movie might download in 10 minutes instead of 2 1/2 hours with Clear. Sometimes a movie can take up to 3 hours to stream with Clear(and that's be generous)while a movie that is 1 GB can take 18 hours.
Avoid their lies like the plague, and though their reps have been nothing but very nice, and even said don't worry about paying til we get you fixed(which never exactly happened.) It's not worth it... I got 2 months free, because the phone through Voip or whatever wouldn't work at 10 or 11 until about 3 a.m. for 2 straight weeks. Then the problem reoccurred, and they claimed that the trees might be interfering with my wireless net. Who knows? So it's not exactly a scam, I just believe that they probably got in over their heads, had no idea how many people would be using it, and neglected to research that if your home is made of brick or you have a very tall tree outside of your window, your service will suck.
The complaint has been investigated and resolved to the customer’s satisfaction.
Thiefs
I've been trying to cancel with this company for 3 months because my new place didn't receive wireless service. So I faxed in a proof of address to them to get the ball rolling. This, I finally found out I needed to do after talking with 3 different people. While I was waiting on them to cancel my account, they charge me $35 for some reason. I call in the...
Read full review of Clear Wireless and 3 commentsClosing account
trying to get someone to send a return label so you can return a rented modem through clear is ridiculous. i spent 50 minutes talking to them on the phone and internet trying to find someone to send a return label. i was told i had to find someone to take over my contract or i had to go online and sell it on craigslist. when i finally asked for a manager i was told i had exceeded their hold time and told i would be contacted within 24 hours. the next person told me that i had hung up before i could be helped. steer clear of Clear Wireless, it is not worth the $7.00 you save compared to Comcast.
The complaint has been investigated and resolved to the customer’s satisfaction.
On Friday, October 27th, 2011, I called my bank for my balance and found that I only had $36 available because Clear Wireless took $75.43 out of my account. Outraged, I called Clear directly to find out why my account was debited. I initially spoke to Customer Service Rep, Jay, who said that I had to return the equipment -which I had no idea that I was supposed to return, nor did your company contact me or send a letter. So, I explained my situation to Jay, that I live on a fixed income, so, I needed my money. I've worked in the Customer Service field for 20+ years and I have never experienced, nor did I ever treat anyone, so horribly.
I felt like I wasn't geting anywere with Jay, so I requested to speak to his supevisor, but not before Jay informed me that his supervisor was going to say the same thing; unfortunately, Jay was right, she did say the same thing and took my email info to send me my "free" UPS shipping label. Jay's supervisor asked how could she help me and I had to explain my dilema a second time. Jay's supervisor stated that she could not override your company's system.
Frustrated, I asked for her Supervisor and after waiting for a while on the telephone, Steve came on the line and said that he was the Floor Manager and then asked how could he help me? I was now totally frustrated because that was the third time I had to repeat my dilema! So, I repeated my dilema yet again, stating that I needed money to buy food, etc and asked Clear could at least meet me halfway and release some of the money used to pay for some equipment that I was never notified I owed.
Steve said the same thing about your system and I kept repeating how unfair I was being treated and that I was disabled and needed to buy food to eat. Steve told me in no uncertain terms, that Clear was not responsible for rmy household finances; so, I asked him to repeat what he had just said because I couldn't believe that a Floor Manager or anyone working with people for that matter, could be so cold and rude. Your Floor Manager, started yelling at me and refused to pass me on to his supervisors, stating that there was no one else I could talk to. I was on the phone trying to resolve this for about an hour. Steve never offered no apology, nor did I receive my "Free UPS Label as promised."
I called your Clear on Sunday, Oct 30th, 2011 and was told that my shipping label was sent out, which I believe was not true. Unfortunately, this caused me to believe that Steve did something to prevent me from getting my label, so I could get my money back. I chatted with Michael online and found him to be very kind and helpful; after giving him my email address, which he said was already listed in your database.
I received an email stating that I should get the shipping label in 48hrs. According to Michael, the label was sent out three times and I still do not have a label! My bill is due today and I am seriously contemplating if I even want to continue using your services as a result of the above dilema. Can someone in your company please look into my problem and let me know the outcome? I would really appreciate that very much. Had it not been for my $36.00 in my account and God being ther to help me, I know things would have been done properly.
I look forward to your speedy response and thank you so much for your time and cooperation, both are greatly appreciated. I also told your female manager and Steve that I pay my bill and I like using your product because I rarely have problems with the connection. Should you need o reach me, my email address is: e.d.graham421@gmail.com.
Have a blessed day.
Worst internet service ever. Said they were "so" fast and so much coverage but I had nothing but dropped connections and lack of connections and slow connections, the service was useless. I called 3 times and spoke to the technical "experts" they had to get my service at an acceptable level and no one could do anything, except tell me to put the wireless device closer to a window (which is was already). After 4 months a bad connectivity I called to cancel and the rep then tells me "how about is we make your bill permanent 25.00 a month instead of 49.99 a month?" What the hell? I just said I had no connections and dropped connections and can't use the internet. Why would I then pay 25.00 a month to still not use the internet? Work on a better product Clear.
This company needs to go away. I have had this internet now for 2 years. The internet was always of below standard quality. Now I just cancelled my service, was transferred twice for a hard sell and then told I will have a $40 restocking fee. Not worth it!
Agree received my services for an independent dealer(a friend) and here is the copy of a letter I would like to mail. But cannot get that address:
please assist me I need to mail a letter to customer service and have attempt several times to obtain /receive information to assist me in closing my account. I can no longer call the 1-888 number the representatives have not been helpful. Please help me
http://www.bbb.org/charlotte/business-reviews/internet-access-provider/clear-wireless-internet-in-fort-mill-sc-262548
I've had many many problems with this company & I can't believe they have an "A+" please use the link above to file a complaint & describe your situation with the Better Business Bureau so they know people are experiencing problems with this provider.
I called that number and the person i talked to told me the same thing then told me i would have to pay 80$ for restocking fee! They sure don't make canceling easy!
If anyone tells you you have to find someone to take over your account, then they are lying. You can cancelm clear at anytime within 20 minutes on the phone with no struggle. Also youn can get a return label emailed to you within 24 hours. Everyone that works in the call center can issue you that. I work for corporate, make sure when you call on you call the correct number, [protected]. option 4 is for cancelling. Who ever you were calling was not corporate, it was a indirect dealer trying to rip you off. If you have anybody dealing with this please email me and i will take care of it. jweller@2020companies.com
I agree with the posting. Clear would not let me close my account for 2 months and had asked me to find someone to take over the account. When I found someone off of craig's list the account still remained in my name and the person was never changed over and now I don't the the modem or PC card. I am being charged every month for no service and still fighting to have my account closed. Once closed then my account will be charged $211.00. Believe me it is not worth giving up Comcast.
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http://www.bbb.org/charlotte/business-reviews/internet-access-provider/clear-wireless-internet-in-fort-mill-sc-262548
I've had many many problems with this company & I can't believe they have an "A+" please use the link above to file a complaint & describe your situation with the Better Business Bureau so they know people are experiencing problems with this provider.