Crown Honda reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about Crown Honda
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On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Crown Honda's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.
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Purchase of a new car
Complete crooks! I cannot believe this place has this many stars. Or maybe they got an honest sales representative. The representative my son was dealing with took complete advantage of him and set him up for 100% failure did not give decent amount for trade in and basically lied to him. He just turned 19 and this was my sons 1st time going to a dealership...
Read full review of Crown HondaNew Accord
Went to this dealership to buy an Accord. looked at an LX-S and liked it but not the color. Salesman said color wouldn't matter. Ran the numbers and I was approved. Apparently they didn't have black and the finance guy said he couldn't add the cost to bring one to their lot. So we walked away from the wrong color. Get a call next morning telling me if I bring a deposit they would get a black one. Go down to pay a deposit and ensured it was the same deal. Now I get told to spend hours on the phone getting them a payoff fax on our trade, our current contract and to cancel our extended warranty. So I did and made arrangements to pick up and sign the following morning. Well the night before minutes before closing they call and say they can no longer offer the deal. So I am now waiting on my deposit back and trying to re new the warranty. Very dishonest people at this dealer.
CarFAX Rigged to show clean car
Just what is a “Certified Used Car” at Crown Honda that could mean just about anything at all. Floater, Total, MV Homicide… wrecked. I found out that it also cost me $1, 500 up front and $3, 000 on the back end when traded.
On December 24 2010, I purchased a 2008 Honda Civic Coupe EX-L (VIN 2HGFG12xxxxxxxxx) from Crown Honda, Pinellas Park, Florida. The vehicle was a Honda Certified Used Car. The salesman represented that only the best of the used cars can be certified and that it passed a bank of tests and inspections. Further review of the Manual Books from the glove box revealed that the car was sold by Crown and serviced by Crown. All in all a pretty fair opportunity to secure a “good” used car. That’s why I paid $15, 621 for the vehicle. Top dollar by KBB.com, about $1, 800 more than average in this area.
Here’s the meat… I went to another Honda dealer to see about a ’12 Civic Si Coupe. Crown wanted $4K over sticker + $600 dealer charge. Greedy! The Other Dealer had 2 new Si’s and 1 used. The one I wanted they offered for $1, 500 below sticker, I am an internet buyer.
Everything about the other Honda dealer’s sales process was easy and agreeable. Until, they came back with the CarFax report on my ’08 Civic Coupe Trade. It revealed an accident reported in 2009 a year before I purchased it.
I recall the Crown salesman showing me a copy of the CarFax for my 2008 Civic Coupe and it was clean (poor copy though, salesman said the original was …in the manager’s desk). I would not have purchased the 2008 Civic Coupe if I had known that the vehicle had been wrecked! That’s why I asked for the CarFax.
I had to pay $499 to Crown Honda to service my vehicle when I purchased it out of the lease. My husband is a mechanic and was not allowed to service it himself (which he would have been able to do for a 10th of the price) as they are assuming liability. That's fair enough. BUT what does the $499 cover. 4 weeks later with my new baby in the car - my car started to make strange noises when I applied the brakes. When my husband heard it he said the brake pads were gone...we looked with a flashlight, and sure enough there was less than 1/8" of pad left. We were told today that the $499 does not cover them looking properly at the brakes. It does not cover them removing the wheels - no tire rotation, no wheel balancing, no alignment, no proper checking of brakes for $499. It basically seemed to be a basic inspection ($30) and oil change for $499. So before you buy any used car from them, make sure you have your own mechanic look it over to ensure it is safe to drive. My husband and I relied on their service this time and have regretted it. $499 for a service that doesnt cover a basic safety item - will never never trust a car dealership again. From now on my husband is the car's only mechanic...if a dealership ever needs to be involved again for any reason I want my mechanic there to see what work they perform and that it is up to standard. $499 for an inspection and glorified oil change ...UNBELIEVABLE !
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