Direct Shopping Network reviews and complaints

dont buy from dsn they suck and so does there products, buy form GEMSBOND on tv sun, mon and wed or on the web the owner will talk to you anytime and give you his personal cell phone # his items are BEAUTIFUL and most are 1of a kind he will work with you on the price he is a great business person to deal with. also most of dsn people lauran blair, tom, and jeremy are with him. they will help you also love there items

I ordered a ring on 7/1/11 and never received. I did the whole customer service hours of waiting on hold only to get the same runaround every time. Finally I contacted my credit card company and they gave me a temporary credit ($918) and did an inquiry to DSN. Of course, DSN would not respond to them either so I automatically won my dispute with the Credit Card company. Apparently if the merchant doesn't respond to their requests then you automatically win the dispute so I have not been given permanent credit back to my account. I am very pleased with my credit card company but I can't believe the way DSN thinks they can keep your money and give you nothing. They really need to be put out of business.

I'm still trying to get my issues resolved and no such luck. This company owes me over eleven- hundred dollars and no one will do anything to help me. I have sent several registered letters to Art & Blue and nothing is happening. Contacted the Attorney General of California and its as big of a black hole as DSN. Its now been almost six months of banging my head and spending useless hours on hold to get the same bs and no results. Never do business with this company!

I ordered an item from DSN on 07/04/11 in the amount of $131.95. The order never arrived. I cancelled the order on 08/15/11 after having been given so many lame excuses and requested a FULL REFUND.

I have spent many hours holding on the phone for Customer "NO" Service and sent so many emails, none of which were answered.

It now 09/29/11 and I still have NO REFUND.

BEWARE OF THIS COMPANY!

I ordered opal earings . After 2 months and 14 days I have not received them I have been told so many falsehood by their customer service dept. I cancelled my order on Sept. 1st. On Sept. 13 I called again still no refund. All I was told was they would check into i. I will never order anyting else from them.

Took yellow sapphires in for appraisal and found out they are beryrillium treated. They are worthless.

I bought some stones and had them tested 9 of 11 came back fake. I contacted them and was told to send them back and they would retest them because they knew they weren't fake. I returned the stones in February 2012 plus a different order of stones for them to check. DSN told me it would take a couple of months, I started calling in May to see when I would get them back. I have been put off with promises up till I last contacted them in October 2012 when I last spoke with someone they said " you will receive them in 2 weeks" that would have been the 3rd week of Oct. 2012, Here I sit with no stones worth over $300.00 and DSN in involuntary bankruptcy.

I have same problems with Direct Shopping Network. I got sucked in just like everyone else. I purchased, what was suppose to be Burma Ruby 2.5 cr when I finally got it in mail, it was a joke. I not sure what it was so I returned it and never got my money back or credit or anything. Tried and tried to contact but never got anywhere just put on hold for hours and hours. I just got fed up. That was just one of many stones I returned and never got credit or my money back. I not even sure how much they owe me must be in the thousands. It was so frustrating you get to a point and you just have let it go. I am so happy to see that finally going to get what they diserve, we trusted them and they just stole or hard earned monies. I work in construction and earn every dollar I have I just can not believe what they did to so many people. The hammer really need to come down hard on DSN

RR

I'm all for a class action against DSN! I have alot of strong evidence against them. Believe me the ball is rolling. It's just a matter of time, Uncle Artie is shaking in his boots.

they take your money and never send anything, dont answer there phone, wont do refunds ect, just shop with gems bond great show and great guy to deal with, comes on direct tv on sundays mondays and wed, will get what you pay for.

I am having the same issues you were. It is simply a ploy to steal your money. I would love to see a Class Action Lawsuit against them. I think it would put them out of business and keep them from stealing from anyone else. I can't believe that the state of CA. allows a company like DSN to continue to defraud consumers like us and thousands of others.

no dsn scam and rip off me not my bank so i have to stop that not makes scom and rip off easy for them .that way iam in the great usa away from my home i hope you get my point thanks for your comment

I have won the bid on a sapphire and diamond ring, that was in July and the 1st of December I still haven`t received it.In that 4 months i called lots of times... Sometimes it took 2 hours to get a answer! I always took notes on everything that was said . I always got the run around...So we called our credit card company and told them the problem we were having ...They gave us the amount that was charged on our credit card.Thank Goodness...Been there and back... Good luck to all that fall for this company.

agree.. I cannot get them to answer phone and when you call then when they are on the air they tell you customer service is not there and to call back.. they are taking orders..then you call back and they just put you on hold for hours... and I left my phone on for an hour.. to see..they never picked up and I still am waiting after they charged my card.. will refuse charge tomorrow.. they are awful./ will ask DISH to remove them from my TV

I ordered a pair of tanzanite earrings, block D, from DSN. I was charged the next day. I called repeatedly as I had not received the earrings. After two months, I called to cancel the order. They apologized and said they had not been shipped out yet and I would be credited. Five days later, I received the earrings, but no credit. While waiting for the earrings, I ordered a ring. I called the next day to cancel the ring. I got my credit card bill the next month and the charge for the ring was on there. I called them and told them if the charge was NOT off my account in five days I would contact the State Attorney General and the Better Business Bureau. They are a poor ran company. Late on deliveries if you ever get them at all, but quick on charging you.

I ordered four items from DSN and after waiting 6 weeks, I cancelled all four of them. When I received the first cancelled order, I called and recancelled the other 3 items. When I received the next cancelled item, I called again and complained (and cancelled the last two for the third time). Today I got another already-cancelled item, and I feel like Alice falling down the rabbit hole. I never dealt with a company that a) charged you right off the bat and kept your money for at least a month before you see the product and b) doesn't listen AT ALL. I will not spend one more cent with them again (and I considered myself to be a good customer). Their fiscal practices are abominable.

I placed two orders, one the last of May, 2017 and another in August. Total of both, $586.90 were charged to my VISA. Never received either orders. After two e-mails, I spoke to custormer service three times, and on Oct. 11, 2017, I sent a registered letter, which they received, signed, and I got the green card back as proof that they received it. Still no response. This borders on THEFT. I'm wondering what to do next. I'm not going to let it ride.

Since April 17, I have ordered several auctioned items from Direct Shopping Network, totaling more than $5, 000 and have called customer service only to be told that they would be shipped out by next week, to date, I still have not received any of the jewelry items only promises. Every time I try to contact customer service now, the phones don’t get answered. I have videoed taped the jewelry items auctioned when they were purchased. It's upsetting to see them on the air selling merchansise but never delivering your items, and taking your money.

I ordered on New Years Eve 12/31/2017 an item that "ART" didn't have to show, but "trust me" it will be something wonderful. I do not drink, so I was in my right mind. I have ordered from other Jewelry tv shows and things went well. Today is 2/21/2017, I have called them 3 times to ask where the item is, they always say it is on it's way, we were overwhelmed with the orders and it is just taking extra time. They had no problem applying order to credit card within minutes. I called yesterday, and again was told the same thing. I told them I was beginning to worry about this company. He assured me that they could not be in business for 10 yrs if people were unhappy. I told him maybe they stayed in business because of "stupid people" like me that placed orders, and I had been checking them on the internet and found that their reputation was not very good. I was then informed that maybe I should not ever do business with them again and he hung up on me. GOOD BUSINESS? I think NOT! Who besides sounding off on here can do something about this?

Purchased ring on January 10, 2017 my account was charged on January 11, 2017 was told at the time of ordering it should take two weeks after the third week passed I called and was told that it usually takes 3-4 weeks however, mine was being shipped on Friday and should have it no later than Tuesday. I waited another week then called again only to be told they didn't know what happened but they would gladly cancel the order and refund my money. As of today March 1, 2017 I am still waiting! I have called numerous times and getting the same lies! Do not purchase from DSN!

For Becky76: If You can for the sake of time please send a certified letter to Direct Shopping Network simply asking for a refund for the total amount plus the interest based on your state also if possible please fax them a copy of that letter and keep a copy for your records. If you would like to help me and help yourself, I hope if you can watch Direct Shopping Network specially on Tuesday and Friday late at night and I hope if you have a DVR or any recording device and I'm sure you will catch a lot of false advertising and scamming and sheeting . I have several things to give you an example, I have a recording for the host Blue Sheppard repeating over hundred times that he is selling the item under 50% of the whole sale price while showing a bag with the price on it claiming that this is the whole sale price, but if you look on the bag beside the price is written clearly "SALES PRICE". I had asked my relatives to buy few pieces on purpose and they appraised it and instead of appraising 700 to 800 %more like it should if he was honest it appraised almost for the same price they bought it for. Also I would like to thank You for emailing me and I'll email you after my next meeting with the lawyer on Sep 5 so we can exchange phone numbers and I think it's also good to wait until Sep 5 to give an opportunity to others to join with us against Direct Shopping Network.

I purchased many items From DSN in their early years and got some very nice items, but they were inconsistent in quality so some were sent back with no problems. Based on these positive experiences I sent my great grandmother's platinum bar pin to them asking them to source some replacement stones for some that were missing from the pin. The replacement stones needed were unusual cuts so they needed the pin to get correct sized/cut stones. DSN promised to source the stones for me and would contact me when they had pricing information. They said it might take a while. After not hearing from them I started emailing and writing them. Finally I started sending registered letters, and calling them every week or so. They have not responded to me. At this point I just want my pin back as well as my grandmother's ring also sent to have two diamonds sourced. Even though the executive management of DSN is aware of this issue, no one from DSN has responded to my requests for communication. The last time I telephoned the customer service representative stated something about me having abandoned my property because I didn't contact them timely. They always knew where I was and how to contact me and I have consistently tried to contact them. I DID NOT abandon my property. Apparently they stole it. Beside the irreplaceable sentimental value to me as a family heirloom, the pin was valued at over $5, 000.

Call your CC co now may be able to still dispute this.

that has to be the worst customer service in the world, let alone the items when you finally receive it does not look anything like the one they show. also they will say they only have 1 and i myself have purchased it and will call them from another phone in about an hour and they say yes they still have the item shown they will tell you the other persons credit card did not go through when you KNOW IT DID BECAUSE IT WAS YOURS. false advertising i hope they get caught and have to pay. or go to jail

DSNTV.COM is an absolute rip-off. What they show is not what you receive. I purchased a ring that took almost two months to receive. When it arrived the stone had a crack in it. Returns are difficult with them. If you return an item and want your money back, they charge a 15% "restocking fee". If you don't want to lose 15%, you must leave your money with them and use it for another purchase. I trusted them on a final sale item and received the above mentioned cracked stone. At a final sale, there is no recourse with DSNTV.COM. They are free to send any junk they please.

i have had a ring on order for 30 days and still have not recieved it. also i had ordered 2 - 1.20ct imperial topaz gemstones and when i recieved them they were not as ordered ! returned! gave my track and confirm # showing that it had been recieved by DSNTV to my cc co. They keep giving me the run around and will not let me talk to somebody in charge ! please do not shop with this company !
sincerely,
mary

I wish I had looked at your web site before I order my ring. I paid for it in May and just a few days it will be July. It has been a joke. I will go talk to my bank and they will hopefully get the money credited on my credit card. I will never order anything elese from these people.

Has anyone thought to contact the networks themselves to let them know what's going on with DSN? They almost sound like Jewelry Television, as I tend to get a little suspicious when you don't have any 'on-air' "live" testamonials. Maybe if viewers banded together and signed petitions shows like this could go off the air and stay off. Lastly, one more time, I've found if none of these places accepts money orders, "I WILL NOT DO BUSINESS WITH THEM". Why give you my credit card info for you to use it over and over and over again?

i used to buy from them but after returning several items because they weren't what they claimed to be they cancelled my account.
i had been very sick on night and decided to turn on the TV and watch DSN. they had an Alexandrite ring for auction that was quoted by ART to be the "MOST AWSOME GEMSTONE". Art claimed it would turn from Green to deep red. i bid on it and when the bid got to 2900.00 i said i didn't want to bid anymore and they rep told me to hold on that the other person's credit card wouldn't go thru and did i want the ring i said yes. it took a while to get the ring and when i got it, it didn't turn like that at all. i called and they said that the stone must have gotten switched and they would make it right. i finally got it back 2 months later. i had thought that in the candle lite it turned red and it did but not like they said it would. i called again and they said that is how a real Alexandrite is, so i believed them. it has been a couple of years since then and i have never taken the ring to have it checked to see if it is real or not although i have a "certificate".
anyway i would never buy anything from them again nor would i trust a word they tell you.
i think they rip people off all the time. i would love to have a classaction suit against them.

Michele

I have also had really bad experiences with these folks. Weeks to send an item, weeks of being told it is on "back order", and weeks more to get a refund. I don't get it. I had ordered items that had to be made to size and they arrived in about 4 weeks in perfect condition. I ordered a gemstone this summer and it was a bloody nightmare. Now I'm waiting to get a refund on an item I'd rather just have sent to me but I don't even trust them to finish the transaction.

They really must be in financial trouble to be so horrible, or they have friends in the California Attorney General's office. Otherwise I can't imagine why they haven't been snatched off the air...

I got ripped off both times I ordered from them, once they sent my $700
ring to the wrong city and once they never sent anything at all.

The only way I got my money back was to do a charge back with my cc company.

I purchased an item on 7/4/2011 and have yet to receive the item. My card was charged and I have emailed and called numerous times and the times that I did get through they stated that my item should be shipping soon or within the next two weeks. If anyone has any info please info me at efabian85@gmail.com

I also can contribute to the array of complains. Unfortunately I was the victim of the company like many others. Multiple e mails and almost every day telephone calls didn't yield any positive results. After six months I again contacted my credit company and filed a dispute. A month later the money was credited to my account. As far as company is concerned, I am surprised that no criminal charges have been made against this company.

A couple of years ago I ordered a diamond semi mount which was very uncomfortable so I returned it. Another more expensive diamond semi mount that was shown on the week end. I called and purchased it. The problem came with the billing. I asked how that was going to be done. Would the price of the returned ring be credited on my card toward this purchase.? I would receive credit for the first ring and be billed for the second I was told. When I did not receive credit for the first ring and was billed for both, I called customer service and was told that I had credit for the price of the first ring to purchase something else from them. They would not remove the charge from my credit card. I had to threaten legal action with the State of California to get this transaction straightened out. It is a shame that this company has declined. I have purchased several attractive pieces of jewelry at good prices. I wonder if some of the jewelry is "seconds". My semi mount had an off center stem to mount the stone. The jeweler worked it out. Too bad Lauren left.

I also ordered a ring last Sept 2011 and have still not received a thing. many many phone calls and when we did get through they could not give us any more answers. Art and Jessica stop taking our phone calls. our credit card company states we waited too long so please call yours within 3 months and do not believe their promises to ship any longer. we have been a great customer of theirs for many years until now.

I too have been used and abused by DSN. Orders as far back as August 2011 were never filled and yes, my credit card was charged at the time of order. I have been a customer of DSN for 8 years and while I had to wait sometimes 6 weeks for my items, I was always satisfied with my purchase. But what the hey is going on now? After contacting customer service several times and Art Garabedian, the owner, refusing to talk to me about my orders, I called my credit card company and they got my charges reversed. Even if they do get their act together I doubt that I will give them another chance. I got out while the getting was good!

I also filed a complaint with the FTC and contacted my credit card company and they are processing my complaints. I have ordered several things since July of this year that have never shipped. I have cancelled all my orders and called until I blue in the face. The deserve everything that they get for not conducting business ethically.

I purchased a ring for over 1300.00 on sept, 28th. I sent 3 emails and made 4 calls with no response, After 1st email with no response I got on the net to research this company, I was horrified at the feed back on this company, I promptly called my cc company and filed a billing dispute with them, I also filed a complaint with the FTC. This company is in direct violation of the FTC laws. I am happy to say that my credit card company has taken the charge off my statement, they charged my cc on sept 29th, my card was wiped clean on oct. 28th. Don't waste anytime with this company, file a dispute right away if you get no response from them, and file a complaint with the FTC, maybe someone will step in and straighten this company out, or shut them down.

I cancelled order for a blue sapphire which was 2 mos. old usually get gemstones in 3-4 wks.But got a .30 diamond band ring in 18k in 10 days so fast it made my head spin.Still waiting for other jewelry items well over a month.I believe they float on our payments .Was told by service rep they are short handed when I called in Aug.Have been a customer for 4 yrs

I am also waitng on diamond stones to arrive, two of my three orders arrived a month and one and a haft months later and are not the same stones promised.
I agree that DSN is a rip-off and should be shut down.
Fortuniately, I ordered items that were not too expensive.

Don S.

On 6/15/11 my card was charged $400.00 plus tx and s&h for a pair of earrings. On 6/27/11 my card was charged $1600.00 plus for a ring. They didn't and never do send email confirmations which is stated on the customer service page that they always do. You CAN'T get a hold of anyone that could possibly help. THEY HAVE NO CUSTOMER SERVICE. It is now 8/21/11. Im still waiting and don't know what to do. If anyone can help, my email is kkatt@inbox.com.

Dear Greg,

Here's another tip off, if they don't accept 'money orders' (because some of them can keep charging your cards), I don't shop with them. Once the money order is used, you can't 're-use' it. What a terrible shame. It's past time for DSN to be put out to pasture.

I resell gems and have $15, 000 of red and green andesine that I am going to take a beating on. I'm just glad my husband loves me for my body LOL. I hope the economy improves some year and I can get a little out of them. A little is all I could get right now.They also owe us several certs. and I am pretty sure why they didn't send them. When all this mess started, we had two rings appraised and they were not what we paid for. One was $5, 000 the other $5, 500. Those I bought for my self and I guess it is a good thing. They are pretty, but they did a real CHEAP bait and switch on me. I still have six more to have appraised, no cert. No telling what they are. I should have known when they would not send the certs. Thanks for letting me vent all this.
Thanks
Real Unhappy

Never buy from them. They keep your mony and you never receive merchandise

I took the rubies in for appraisal and found out they were glass filled.

I have shopped with DSN for years (5 yrs-jewelry and loose stones), rarely do I not get the quality I ordered or inferior quality. I usually get what I expect. Most of the jewelry is made to order so dah-it will take awhile to get it. AND DOUBLE DAH-all auctions are FINAL-just saying.

I have had a few dogs, but my local jeweler is ALWAYS amazed at the quality and price. I have yet to find ANYWHERE that can meet their price/quality.

Love Art-he is hilarious.

correction for e-mail =joe.buck78@yahoo.com

drizzle dazzle drizzle dumb time for this one to come home. Buyer beware as they say. Don't be dumb do your homework. the real question is : What happened to Blue Shepherd One of their long standing gem hosts. contact me if you know? I got the 7 yr. itch with DSN.Also my shona is gone after over 6 yrs. By the way Sonia is the gal in charge of customer service. Tell her Dr. Phil sent ya and the buck stops here! joe.buck@yahoo.com p.s. if this helpful contact me for more in the DSN saga.

I also order merchandise from DSN approximately nineteen days ago. When I placed the order I was told that it would take fifteen days for the merchandise to arrive to my house. After two weeks of waiting, I called DSN and was told that they actually said twenty days before merchandise will arrive. Well tomorrow will make twenty days and I have not see hide nor hare of my merchandise and what is even more frightening, I cannot access the website on my computer.

regarding that CBS report. It turned out to be a disgruntled employee who was let go (female show host) and she was bitter (according to DSN attorney...) This was also on the cbs report, but some people just like to read the bad stuff for whatever reason. Forget about the rebuttles and getting the story straight in the end. They are still on the air anyway... (and hope the economy is kind in the end too, for their troubles with that false report!)

I read follow up on that CBS report and evidently it was a disgruntled employee.. go figure... anyone can claim anything, but forget about rebuttles or making the stories straight... These reports don't get out there. Bummer for DSN. Glad they are still on the air. I like the GUY hosts better than the girls though. Though Marlene is OK.

There may be justice after all when it comes to DSN. They are being investigated the Attorney General of California. Former and present employees claim: "fake auction bids", "lie about one of a kind items" and "fake phone calls to generate excitement". The first two are illegal my friends. Check out cbs2.com "Investigation into DSN" and "TV Shopping Network Employees Come Forward". DSN scammed me out of nearly $10, 000 because I could not return auction items that were pieces of garbage.

I hope the other jewelry network take this very seriously because there are several who are doing the very same thing.

I've had the opposite experience. I've also bought over 13 times, and only ONCE was disappointed because I did not order MORE of a particular stone! What's up with the first person on this blog who is so disappointed but yet has ordered 13 times, LOL... Well, I'll keep shopping and "investing" in the rubies, etc, esp. now that my stock is not worth squat!