Discmakers reviews and complaints

Disc Makers mastering service in my professional opinion is done by non professionals. I had to refuse 5 masters then gave up because they could not understand my needs and our direction as how to fix or approach the project. The first "Master Mix" actually came back to me distorted and very much over-modulated. Who does that? After 5 attempts and having an original composition striped of its natural overtones we gave up. I will not recommend any "Mastering" done at their facility.

I have a reflex 7 ultra machine duplicator, bought it new and put it in storage until I retire.this was about 2008. Took it out of storage in 2016 ordered new disc and it would not copy the disc which is the special ultra disc is uses'.I am in Florida and I went to New Jersey to the plant but was referred to call California for technical support.I was sent firmware 2 time still didn't work.I was told I may need to buy another duplicator. My understanding is that a different kind of disc was manufactured which will not work in the older machines (reflex 7 ultra). But the reflex 1 that is I purchased 1year before the reflex 7 ultra the disc works great, no problems . Can anyone out there help me that has this problem. I would like to start a home studio.

An update on my experience. Good News! Discmakers admitted that they made an error and erroneously used a damaged DVD to replicate my next batch of 500 DVD's. Though I was shocked that they made that error, I appreciated their transparency and willingness to make things right, which they did, replacing the damaged DVD's and sending me extras. Overall, I would do business with them again.

I should add that this is my second batch of 500 DVD's with them. In the first batch I only had 1 return as defective so I am very worried about this batch. One of the customers even took a picture of the bad disc/error message they were getting on their TV which I sent to Discmakers but still nothing.

I ordered 500 DVD's replicated and sell them on Amazon. They are exercise DVD's. I've had 5 returned by customers in the last 2 weeks as they don't work in the customer's DVD player though other dvd's they own work fine. Discmakers asked me to send back the 3 returned ones I had on hand. I did and they've not been able to find an error. I'm having to provide return prepaid labels to these customers AND refund them the cost of the DVD's and the prop bundles that they purchased to go along with the DVD. I am beyond upset with this company as they are not, to this point yet, offering any recompense or solution.

Here's my Discmakers experience. Overall, they helped us out of a tight spot and had pretty fantastic customer service:

My band had planned to use a small company to print our CDs, until we found out that the small company wanted to charge us nearly $1000 in rush fees for an order time frame that had worked fine in the past. That was mostly our fault for not checking, but they were really, really rude about it.

We searched for other options, and Discmakers went out of their way to make the time frame work for us at an affordable price. I read the reviews on this board and got freaked out - especially because they're in New Jersey and we're in LA - but we had no choice. Just to be safe, we told them that we needed the order a day earlier than we actually did. Our communication was VERY clear, and we took meticulous caution to make sure they got exactly the files they needed.

We called them nearly every day to check on the order. They were always available by phone and could tell us the order status exactly. On the day before the CDs were set to arrive, they called us to explain that the shrinkwrapping machine had malfunctioned, so they couldn't ship it as planned. "Oh no, " I thought to myself, "here's a new Discmakers horror story for the complaints board."

To my surprise, they explained that they had hired a courier at their own expense so it would still arrive on time. Alas, the courier company dropped the ball and we only got the package the morning of our event - and the day after Discmakers had promised it would be there. We let them know, and they were profoundly apologetic, offering us a big discount on our order and 10% off of our next purchase. The CDs looked great and functioned perfectly.

The moral of the story? Discmakers didn't get it exactly right, but they did pretty damn well under adverse circumstances. The small disc making company I referred to also routinely gets us products late and screws up orders. I'll use Discmakers again, but I'll be sure to handle them like the imperfect company they are - as I would recommend anyone do with any company.

I wish I would have read these before going with Disc Masters. They did a fine job on the artwork but the CD itself is the problem. I'm hoping that they will fix it but I don't have much hope. Money down the drain. I will check out deringdirect.com if I have to go back to square one on this project.

To be fair, people at discmakers didn't intend to screw up anything. I believe they are also decent and hardworking people. The problem with discmakers is that they are not built to handle small jobs at 1000 copies or below. Remember disc makers is a big company. Big company has a big company style in handling business. The normal employee mentality is to avoid responsibility. Big company also has bigger red tapes. If a smaller company can finish a job in five days, a big company will need few more days to just pass around the paper work. I have learned this lesson with my two cd replication jobs; one to discmakers and one to a smaller company. The differences were
1 discmakers was rigid, small company is flexible
2. discmakers was arrogant, small company is humble
3. discmakers was strong on PR, small company weak on PR but good on words of months
4. discmakers' product quality was ok, small company's product quality was even better
5. discmakers gouged on shipping, small company didn't

I'm not here to slam Disc Makers - but, rather to let readers know that I offer an alternative. . . Dering Direct (www.deringdirect.com) is located in Lancaster, PA. We run a smaller “boutique” shop, where customers are not small fish in a big pond, yet we are capable of handling large orders and complex Fulfillment requirements. Of course; prices depend on your specific requirements, i.e.: quantities and print and packaging options. Turn times are reasopnable & prices are fair. drop me an email with your specifics & I'll send you a quote. glandesberg@deringdirect.com ~ Good luck with your project. ~ Geoffrey

I have just taken delivery on my 8th CD from Discmakers, and it, like all the others, was done perfectly and on time. Yes, they have changed hands and gotten bigger, but I have seen no decline in their service. I don't doubt that some people have had bad experiences with them, but I just wanted to say that over several CDs and over several years (beginning in 1995) I have had no problems with Discmakers. And I don't work for them or receive any incentives from them.