Done.com reviews and complaints

Booking date: Thursday, June 29, 2017 - called Done.com and requested 2 handyman for Friday, June 30, 2017. I was informed in a follow-up phone call they only had one available but that he could work all day and that he could absolutely come back on Saturday, the next day and work to finish the job. I explained explicitly that Saturday was 100% a deal breaker if he could not come back, that I could not take off of work the following week and the job needed to be completed on Saturday. The person who booked the job, and later the project manager who confirmed the job both verified this would absolutely not be an issue and that if the job was not finished he would come back the next day on SATURDAY. Halfway through the day on Friday, I realized the job would not be finished and asked him what time he could come back on Saturday and he got very upset and said he could not work on Saturday due to religious reasons. During the course of the handyman's work on Friday, he unsuccessfully programmed two garage door remotes, went to hang a towel rack in the bathroom without a stud finder to find out there was not one there and left a hole in my wall when he was unable to hang it (although according to multiple ppl I have checked with he could have put a hollow wall anchor) in and could have finished it successfully. I certainly didn't know this, but would expect him to, and wouldn't expect a hole to be left in a brand new wall on a home just built and not yet lived in. Attempted to hang a large picture in a bedroom that was very light but too large for him, he was a smaller man, and instead of saying that, he tried for approximately 30 mins to do so to then come downstairs and say he would have to come back another time with someone to do it and scratched literally one whole brand new wall that had to be repainted; he also unsuccessfully put in a dusk-to-dawn sensor and knew at the time of installation it did not work, (he later told his project manager this) but he never told me this. Who would do that? And left the sensor in the fixture knowing it didn't work. What he did do correctly was hang a few towel bars; an art piece, and a few pictures and help move some boxes - in a ten hour timeframe. He spent more time on tasks he could not complete.

Wednesday, July 5, 2017 - I contacted Done.com to report my experience and ask for a $200 refund of the $529 I paid them; based on the amount of work still to be done, and the amount of work to be corrected, I feel that was more than a fair adjustment.

Thursday, July 6, 2017 - They offered to have him come back and paint the wall he scratched and fill the hole and fix the dusk to dawn sensor, they also mentioned for the first time he could come back on Sunday (not Saturday) which is the first time I heard Sunday. Originally, I was very clear and firm that he needed to come back and finish on Saturday, July 3, to which Done.com booking and the project manager agreed. As for their request to have him come back and fix things on Sunday, July 9th, I declined for two reasons, one, I have dinner plans on 6pm Sunday evening and am working prior to that (they wanted to check to see if he could possibly come earlier), and two, frankly, I don't want him anywhere near my stuff again, he was unsuccessful more than he was successful.

Friday, July 7, 2017 - I spoke with the "Manager, Region 2," - Robert Banks and had a fine conversation with him, he offered a refund of $129, I told him why I thought $200 was fair, after discussing the situation further and telling him I went through my garbage and the handyman threw out my box for the dusk-to-dawn sensor he agreed to give me the $200 due to the large inconvenience of having to replace it, not because one costs $the difference of the $70 from the $129 to $200. To be very clear here, I never told him his project manager knew the handyman threw out the box, I did not know myself until Thursday, July 6th when I looked for it in the garbage to return it, what I told him was that the handyman even told his project manager that he was well aware that the sensor did not work and did not tell me and still left it in there and went about his way.

After our discussion I received an email to which he said he spoke further to his project manager and I lied to him about the facts stating that the project manager did not have prior knowledge the box for the sensor was throw out, (again, I did not say that, I said he was told the sensor did not work) and he also said I lied about being told he could come back on Saturday and was told he could come back on Sunday, to which I again responded that the first time Sunday was ever mentioned was in regards to Sunday, July 9th and him coming back for repairs, not when booking and him working on Friday and Saturday June 30/July a. That was a complete mistruth on the part of the project manager.

We got into a very heated discussion, I will not be called a liar when you charge me $529 for a job where more than 50% was a failure, and then you try to tell me I am being dishonest with you about it when every fact I have told you has been truthful and I have had to pay a second time to get the poor service fixed. And I shouldn't be blamed for not trusting your service to be used again, when your project manager called me to get my card number with the handyman in front of me he told me several times he was the best you had, and as I explained when I called to report him, I was not comfortable hurting his feelings in front of him and telling you how bad the quality of his work was.

On the flip side, the handyman was a lovely man, just not very skilled at many things and extremely slow. What was done in 10 hours should have been done in 3 hours.
Very disappointed, I thought a resolution had been reached this morning with a fair $200 refund. $129 doesn't even cover my repairs and new sensor. I'm certainly not making money here, nor did I even ask for a full refund, awful business, I would never recommend anyone use them!

Buyer beware. Contacted done.com to install 3 ceiling fans on advertised price of $79 per fan. Was quoted $100 uncharge for ceiling height in excess of 12'. When I asked why, I was told it was for the additional equipment/scaffolding rental required to install on my 17 foot ceiling. Total quote was $336.00 I agreed to the price and set an appointment for the installation on saturday am. I had to cancel some plans to make the time work, but wanted to get this done before I had to leave town. I received a call late friday telling be that they couldn't find a tech for the job and would have to reschedule. I reluctantly agreed to reschedule on tuesday (Today) because it would require me to take time off from work to be home. The tech/installer called the night before confirming the time. I was sure to remind them that I had a 17 foot ceiling and that would need the proper equipment. The tech confirmed it was not a problem. The tech showed up 30 minutes late with only an 8 foot ladder. It's pretty simple math 8 foot ladder 5' 9" guy... Coming up 4 foot short. The installer goes on to say they do not have a ladder that high. I asked why didn't you think of that when I asked you yesterday... I guess until I see it, I wasn't sure. 17 feet is 17 feet. So, he say he needs to let done.com know. The done.com rep finally gets back in touch with me and tells me another tech will contact me. I get a text asking for pictures of the rooms to install the fans. I send them. I get a response back that it will be an additional $70 for the equipment rental needed to do the job. I told him that he needed to ask done.com because I already paid a $100 uncharge for the high ceiling. Done.com contacts me to tell me that the $70 upcharge is correct. I remind them that when I was quoted that I was up front about the ceiling height being 17' ft. High and was already upcharged $100, so why now an additional $70? The companies website also clearly states that the uncharge for high ceilings is to cover the cost of equipment rental. https://done.com/Denver-CO/Handyman/Replace-Ceiling-Fan-$79/2743 I tried to resolve this with the done.com project coordinator and customer service, but they refuse to do the job on the original price agreed upon that already included the up charges. Both employees I spoke with refused to allow me to speak to any of their superiors or anyone in management to try to escalate the issue. There is no accountability with done.com. I took a half a day off of work to have this done and not happy about their bait and switch tactics. Very unprofessional organization