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The good, the bad, and the ugly - discover what customers are saying about Express Vitals

Welcome to our customer reviews and complaints page for Express Vitals. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Express Vitals.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Express Vitals's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Express Vitals, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Express Vitals. Your feedback is an important part of our community and will help others make informed decisions.

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12:54 pm EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Hello, I'm writing about Express Vitals. I sent them $80 on August 15th, 2022 for a copy of my Father's birth certificate. I still haven't received it. I called them at [protected] twice and was given the run around. Now the website is down and says I'm not allowed access. All I want is a refund and I was told no. I feel this is very unfair! Thanks.

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2:46 pm EDT

Express Vitals birth certificate order

This company took 158.00 from us and I never received a birth certificate. Staff mocked me and yelled at me when I complained. They require signature on delivery. I complained as I am a doctor and work 12 hour day shifts and can't sit at home waiting for a delivery. They made fun of me when I complained and called me and idiot for ordering overnight if I couldn't sit at home and sign. I had to order the birth certificate from another company. They were wonderful and worked with me on all my concerns. They are terrible.

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Debbie Teets Sullivan
US
Sep 16, 2017 1:25 pm EDT

Don not use this company, they scam people out of their money! I filed for a Birth Certificate in May 2017. They took the money($79.00) out of my account immediately. I received a email from them telling me they needed more information, so I sent it. I then received another email asking for more information, I sent it. 24 emails later asking me for the same information I had already sent, repeatedly! I still have no Birth Certificate and they have my money. This company is a scam!

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9:02 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Express Vitals online state birth certificates

DO NOT USE THIS COMPANY FOR STATE BIRTH CERTIFICATES! On June 4, 2011, I was told that ordering my daughters state birth certificate for preschool online was suppose to be fast and secure. I had doubts from the beginning, but gave it a try anyways. I ended up paying double the amount for the online processing and two months later - still no birth certificate! I just finally called to check the status since my checking account was debited back in June for this and I was told it was on hold bc they still needed a photo copy of license. I never received ONE email about this any when I wanted to cancel my order, they informed me to cancel would cost $19.00! I was furious, any told the customer service rep that I was not paying since I was not notified of the hold. She insisted that emails were sent out and they probably went to my spam folder which I may have not noticed. Once again, I checked spam, new, old, and deleted emails and no express vitals! She refused to acknowledge and bottom line was to cancel would cost $19.00. I chose to cancel and report this company to anyone and everyone I encounter. Now it is the end of July and I have to go the old-fashion way through my daughters school and fill out papers for this. I should have done it this way from the beginning and save myself a lot of time and money. DO NOT USE!

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Thomas Alioto
US
Nov 06, 2015 5:19 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Where is my birth certificate that i ordered? Thomas Carl Alioto from Milwaukee WI,

I want it delivered to 2777 Willow Ave 220, Clovis CA, 93612

It's been over a month.

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7:29 pm EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Do not use this company!!! You will taken, just like I was. You will pay three times the cost of walking in to your local government agency and it will take 4 times as long to get a birth certificate. They advertise quick turn around, but they are at the mercy of the local schedule... Some are quick, some are not. Do not pay extra to expedite! They have...

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