Fox Real Estate reviews and complaints

I rented a 4 BR house from Fox Real Estate in OC. It was in a great location and the unit was very clean upon our arrival, exactly as my husband had seen it the previous fall when he looked at rentals. My only complaint, which cost me $100, was in the inaccurate information provided about the internet service and how nobody took responsibility in getting my money back. The listing showed that there was no internet service provided. I called the realtor a couple of days before our vacation and he told us about a company in town which rented modems for the week. In fact there was a convenient link to the company from Fox's website. The realtor also confirmed that according to the computer records there was no internet service at the house. So I reserved a modem at a cost of $112 with tax and it was to be at the realtor's office when I picked up my keys. Only problem was that when we arrived at the house, it already had internet service! There were instructions on the refrigerator for accessing it and the password. I tried calling up the company and talking to my realtor, but nobody was able to do anything. The modem stayed at the realtor's office and was picked up by the company that day. Realtors should be responsible for providing accurate information on their listings. Problem is, they are trying to handle so many listings, they can't keep up with such details, which become the problem of the renter. The internet rental company could have easily refunded my money for a case like this, what did it cost them but the little bit of time to set it up and run it over to the rental agency, which was probably done by a high school kid making minimum wage. Or the realtor could have taken responsibility or even passed the cost on to the owner, because they claim that the owner just got the internet sevice this past spring and did not notify their rental agent. Next time I rent in one of these beach towns, I am going to make sure there is a clause that the realtor is providing accurate information and will be financially responsible for any errors. Maybe that will make them physically go over to the place to confirm the information or have someone periodically check these places out.