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The good, the bad, and the ugly - discover what customers are saying about GE CAPITAL BANK

Welcome to our customer reviews and complaints page for GE CAPITAL BANK. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with GE CAPITAL BANK.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used GE CAPITAL BANK's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

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6:06 pm EST
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This guy says his name is James Martin, wants t loan me 3000.00 for 2year loan at 10percent interest but first i have to go to store and get him a 110.00dollar vanilla reload network paper i dont know about this he said that would confirm my eligibility to pay 160.00 a month for the loan, .i dont have 110.00 plus im not that trusting so im not doing that .is ths a scam ?

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GE CAPITAL BANK payment past due

when I went to make my March payment It showed I was past due $90. I made a payment on 02/01/2013 for $100 which was intended to be for the February payment. I contacted customer service on 03/04/2013 and she said she would return the $25 late fee and explained to me that I made the payment to early and should wait at least a week before making a payment. She told me that the $100 was included in January's billing cycle and that it looked like I made two payments in January...$97 on 01/03 and $100 on 02/01. I'm concerned because this will now show up on my credit reports as a 30 day late payment. We are in the process of applying for a mortgage and this will bring down my score. I was unaware of how your system works but its a mistake I will not make again. I like to pay my bills on time and usually do so with the first paycheck I get every month which happened to fall on 02/01/2013. Please correct this issue by showing that the Feb payment was made and report it correctly to the 3 credit bureaus

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GE CAPITAL BANK Customer service/online billing website

I purchased furniture from Ashley Home Furniture on a promotional credit account with GE Capital Bank. I am supposed to be able
to view my monthly statements online using a user name and password. This online website has been unavailable for several days and I am unable to see my balance or print out my statement. I have been calling their customer service phone number but have gotten only recordings telling me "your call is important, please continue holding for the next available representative" and I have held on for hours. No representative comes to the telephone. My payment is due by April 7th and I cannot get anyone to help me obtain my statement. I feel this is an illegal ploy by GE Capital to force customers to use the "Payment by Phone" feature and I do not like to punch in my personal bank information on a phone not knowing who may have access to it. This is a ripoff of the consumer and I will continue to fight this huge conglomerate and their strongarm tactics.

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jason riccio
North Haven, US
Dec 31, 2014 9:50 am EST

I just reviewed my credit report . it says im in collections with ge capital bank. I would like to try and resolve this situation, I have no clue what im in collections for. I just see and amount if someone could contact me id appreciate it

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GECapitalCares
Tempe, US
Apr 03, 2012 2:57 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

** To expedite your case, please ensure to provide Reference code DM 040312_cb_BDeutsch **

I'm sorry for the frustrations you’ve experienced with our site. We'd like to help and address your concerns. Please email me at gecapitalcares@ge.com with the following information:

- The full name associated with the account
- Mailing address associated with the account
- Your contact phone number

For your security, please do not include your account number in your email.

Regards,
Nicole
GE Capital

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Featured review
This review was chosen algorithmically as the most valued customer feedback.

I BUY A POLICY IN 2004 AND I NOW BELIEVE I WAS MIS SOLD TAHT POLICY FOR THE FOLLOWING REASONS.., THIS IS DUE TO THE FACT I WAS SELF EMPLOYED AND YOUR MEMBER OF STAFF DID NOT ASK ME ABOUT MY EMPLOYMENT STATUS.THIS IS DUE TO THE FACT YOY HAVE BEEN FINED BY THE FSA FOR FAILING TO TREAT YOUR CUSTOMERS FAIRLY WHEN SELLING PAYMENT PROTECTION INSURANCE AND I DO...

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