K. Hovnanian Homes reviews and complaints

STAY AWAY. Free Advice! For your sanity and $$$. Just say no

Agree with the statement. We purchased a villa in Aldie, Va in 2013. We were shorted insulation in the attic, found shoddy workmanship in the installation of our floors, and we've found the windows to be of poor quality. Our gas fireplace was not insulated, yet when approached, we were told that it met code. "Code" means we make no effort to actually do the right thing. We were also told that these are energy efficient homes. We've found that our HVAC system design is "old" - with suspended attic ducts in an unconditioned environment, un-insulated duct boots that cause extremely uncomfortable conditions in the winter. On the exterior, my grass has been spotty because of the random tools, plastic and building material that was tilled into the year prior to sodding.

Customer service is a joke. I've had a parade of techs out who always find a way to use the "code" phrase. This is a horrible company and I have done my best to steer others away based on my experience.

I had a house built in Culpeper, VA. This home is poorly built, all of the toilets leaked, major drywall cracks and trimming falling off. I wrote them up on Angie's list. DO NOT USE KHOV...YOU WILL REGRET IT!

I agree with his statement. They did the same exact thing to J L as to us. DO NOT USE KHAM as your lender. They are crooks and scammers. They use your earnest money and upgrade money as leverage to extort people. They do not give you an answer if you are approved or not within 30 days. Forcing you to automatically forfeit your earnest money. If you have cash to buy your ok, but be ready to wait two months for an approval. We had an FHA loan through KHAM and we waited 2 & 1/2 months. We gave al the supporting documents the next day we wanted the house we filled out their online application that day. They didn't even start the process on our file until 2 weeks later. THEY NEVER RESPOND IN A TIMELY MATTER OR ANSWER THEY PHONES. After 2 months we are pre-approved, BUT on the finally approval they denied us. We found out they did not properly evaluate my fiancé and were using his student loans which have been on deferment for over a year to calculate his debt to income ratio which by FHA stands and procedures they are not allowed to. We lost the house we wanted and they took our money. We are still in the process of trying to obtain a refund from their corporate office in Florida for our earnest money and upgrade money. It's been a nightmare and I DO NOT RECCOMEND KHAM TO ANYONE FOR A LOAN.

K Hovnanian American Mortgage (KHAM) is the most unprofessional and unresponsive firm I have ever dealt with. They pre-approved us in January, contingent on the sale of our current home. When we received an offer on our, 30 days later, we reached out to KHAM to confirm our approval, at which point we were informed our file had not yet been reviewed but that there was no indication we would not be approved. We urged them to review it as soon as possible as we were in the process of selling our current home. They assured us we were a high priority for them. The week before we signed on the sale of our home we called again to check on the status (30 days later) and were surprised to find out that we still had not been approved because they had not had the time to review of file yet, but once again assured us there was no indication we would not be approved and they were not in the business of denying loans and not to worry about the sale of our current home. They we signed on the sale of our home, KHAM contacted us, at 730PM in the evening, alerting us to an issue with our documentation (documentation they had in their posession for 90 days) and informed us we would not be able to qualify for the loan. After we sold our house. 20 Days from our scheduled closing on the new KHOV home. We went and forth with them for four days, and each day they did not return our phone calls until after 730PM, at which point it was too late in the day for our account manager to get the answers to our questions or too late for us to contact our accountant for the information we were requesting. Costing us valuable days. We sold our home based on assurances made by them of our approval. After the fifth day (15 days from our closing date) we reached out to another lender was able to issue us an approval, based on all the same documentation we had supplies KHAM (we provided KHAM several documents more than twice, it is our impression they either never looked at them or lost them repeatedly). Finally, in an effort to retain our business the offered to buy down our interest rate for us if we would stay. By this point we were so disgusted and had no faith in their ability to close our loan that we walked away from $13, 000. $10, 000 in closing costs for using the builders lender and the $3, 000 to buy down our interest rate. If someone is willing to walk away from that much money just so they do not have to deal with them any longer, that says alot. I believe they had NO intention of approving our loan and we would have been without a home. They allowed us to sell our home and made no effort to make us feel confident that we would be approved. I would NEVER EVER recommend using KHAM, no matter what they offer you.

Sorry...I should have clarified that Town and Country homes is now K. Hovnanian Town and Country homes.

Virginia...you are not alone! After years of chronic sinus infections and a diagnosis of an incurable respiratory disease (in 2008), we hired a building and mold inspection specialist in October. The inspector found 9 types of mold and pathogens; structural defects; roof warping, windows pulling away from the frame, water leaking into the room; cold air coming through the window; defective HVAC unit, high moisture levels and a system which is "not designed to deliver filtered and treated air so that moisture, dust, and plant pathogens do not enter into the home via the air duct system;" a smoke alarm that almost caused a potential fire by sparkling, smoking and falling off the wall. After we presented Town and Country with the results of the inspection, Town and Country brought in their own inspector, who according to the Illinois Attorney General's 2007 Press Release, entered guilty pleas for himself and his companies (Aces Environmental Consulting) for providing the city with fraudulent inspection information and operating with an expired license.

After their "inspection, " Town & Country does not answer my phone calls or respond to my emails. Town & Country is well aware of the mold problems in this community and the structural defects of their homes. We are not the only family in Churchill Club that has notified Town and Country of the mold infiltration and building defects.

Anyone know how you can tell if they used Chinese Drywall? We do not have the tell tale rotten egg smell, but I heard that there are ways to cover for that?!

The Virginia Service Manager is rude, disrespectful, unprofessional and don;t give a darm about YOU after the home is purchased

I agree. I just bought a K HOV home..and I wish I had NOT ! The quality is really bad and design sucks.

We own a condo in another KHov developed property and it turned out to be the most regrettable decision we made. The biggest complaint we have is the construction quality. On the outside it does look very good and expensive. However, living there for 3 years now (the place is almost 5 years old), the quality is beginning to show.

Additionally their sound insulation is the worst - we experience many sleepless nights. We are not the only ones, we've asked our neighbors and they've made same complaints.

We would highly recommend testing out before. Their post-sale service is not great either. Maybe due to the recent downturn, they've not responded to our board's requests to fix the simplest items. I would check out other KHov before making the purchase - they have mostly mixed reviews.