longchamp reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about longchamp
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the staff is ang moh lady.
I was asking the price of the bag and after i walk off i say thank you.my friend overheard she say that i ask the price but i could not afford.So rude and what kind of service is that!ur staff look down on customer!she is a white caucasian lady!no moral and service attitude! I did not know that customer is not allowed to ask the price.And how can ur staff look down and give a comment.Very dissapointed for her to be working there.If she is rich, she would not even be working there!
terrible service standards
My wife and I were in Paris for our honeymoon. On our 4th day in Paris, we visited Longchamps Paris Store at Rue De St Honere. We were both shocked and upset at the service standards of the staff who was both impatient and snobbish. When we enquired about the details of the products which we were about to purchase, she replied in a demeaning manner which made my wife very upset. The service staff, an elderly chinese-looking lady, was not helpful to us and caused my wife to be extremely upset. In the end, my wife decided that we should leave the shop and just go back to our hotel at 4pm in the afternoon. I do not understand why the service staff had been so mean, and while I had wanted to pursue the matter with her store manager, my wife was visibly upset over the entire episode and just wanted to leave the store immediately. I do not know how else should I pursue this matter, but I am upset that our honeymoon had been tarnished just because of the poor standards of the longchamps store service staff. In our 4 days in Paris, we had bought products and services from Hotel De Crillon, Louis Vitton, EuroDisney, etc, etc. But none of these bigger establishments had treated us any different. I am now still in the hotel, while my wife decided to rest a while after the entire debacle.
Till Longchamps improve on their service standards significantly, else they will continue to lose loads of customers across the continents and over the years. Honestly, I don't see how they will be able to re-invent themselves. I have heard so many horror stories from my other friends and relatives. I guess in time, whatever Longchamps products that we still have will be collectors' items, since I foresee that Longchamps would not be able to survive another decade with this type of attitude.
I agree 100% Any company who treats its customers like this deserves to go out of business. I am sorry you got taken too!
I bought a bag in your store at UK on Feb this year. But the bag's button is damaged after I used 3-4 times only. I think it is not reasonable for your well-known brand got this damage.
I should have prefaced my previous comment with the following comment.
I have bought several Longchamp bags - at full price - in 4 continents. Due to this recent experience with after sales service, I will no longer buy Longchamp products and shall campaign to have my friends and family cease from purchasing any Longchamp merchandise, whether or not they are on full or sale price.
I agree. The service is possibly better in the Sydney Queen Victoria Building store. I say 'possibly' because I only encountered very negative staff who just seemed like they really "could not be bothered". I believe the store is actually 'owned' (this info has to be verified) and operated by Hunt Leather. I used to work in customer service, in both retail and in operations, and I was so very disappointed with what occurred on my first visit. I had purchased overseas and on 'sale', a Longchamp bag. On finding out not long after I'd arrived that there was a defect in manufacture, I took it to the QVB store. Longchamp holds itself, at least according to its public statements online, to an international warranty (including refund) and repair service for any faults in manufacture. On seeing the fault, one Sydney QVB staff remarked clearly (and clearly misinformed): "that is what you get from buying something 'on sale'". I then asked her, "so are you stating that it is Longchamp policy that merchandise 'on sale' cannot be expected to be in the same condition as full priced items?". She seemed to be gathering her thoughts. Before she could reply, I clarified the question with: "'are you in fact saying that Longchamp sale items are somehow faulty and that is the reason they are 'on sale'?" The reply was: "Oh no no no no no no (seemed like a very long "no!"), that is not what I meant". Her colleague seemed as perplexed as myself as her previous statement meant exactly that. It was most disappointing. I have worked in customer service in both front of house and operations, and if I had seen one of my staff behave in that way to a customer, he/she would be let go.
I implore Jean Cassegrain, CEO of Longchamp, to do something about the standard of service to the 'little people', who, after all, are the ones which make his business tick over year in year out.
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